Jobs in Canada

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Added 6 mins ago
D
Global Blackbelt, Senior Cloud Security Specialist
Darktrace
Canada
- Full-time
Support the development of repeatable Cloud & Hybrid Network security sales motions, technical enablement programs, and customer success frameworks,
Added 6 mins ago
PG
General Administration and Legal Support Assistant
PRA Group (Nasdaq: PRAA)
London, ON
- $40,000 to $45,000 CAD / year
- Full-time
Being a part of PRA Group Canada means you are valued! This is a place where your skills and experience contribute to helping build our organization’s success.
Added 6 mins ago
TA
Guest Service Agent at Delta Hotels Dartmouth by Marriott
The Armour Group Limited
Dartmouth, NS
- Full-time
Must possess critical thinking skills to resolve and defuse guest concerns and ensure the appropriate follow up tactfully and quickly;
Added 6 mins ago
CD
Assistant Practice Manager
Canadian Dental Services Corporation
Medicine Hat, AB
- Full-time
The Assistant Practice Manager must have the knowledge and versatility to lead, coach and provide hands-on support across all administrative functions
Added 7 mins ago
GP
Customer Success Manager
Generac Power Systems
Toronto, ON · Canada - Toronto
- Full-time
We are looking for a Customer Success Manager to join our energy team who believes in a cleaner energy future and wants to play a role in advancing that vision. You will work with a…
Added 7 mins ago
E
Senior Technology Program Manager
Equinix
Toronto, ON
- Full-time
…being at the center of shaping what comes next and amplifying customer value through innovation and impact. You’ll work across teams, influence key decisions, and help shape the path…
Added 7 mins ago
SB
05515 Assistant Store Manager
Sally Beauty
Toronto, ON · Scarborough, ON
- Full-time
…important to work hard but also have fun doing it? As a Store Manager, we want you to bring your leadership, talents, and experience to a team-oriented and dynamic environment. We believe…
Added 7 mins ago
Bilingual (Fr/En) Associate Manager, Advisor Partnerships
The Canada Life Assurance Company
Winnipeg, MB · Toronto, ON · Vancouver, BC · Edmonton, AB · Calgary, AB
This role follows a hybrid work model, with an in-office presence required three days per week
Added 7 mins ago
Mechanical Equipment Engineering
BWXT
Peterborough, ON
Reporting to the Mechanical Equipment Engineering Manager. Responsibilities of the engineer performing this role include setting the technical direction for the overall project and acting…
Added 7 mins ago
OR
Senior Demand Planning Analyst
OSL Retail Services Inc
Mississauga, ON
- Other
…delivers customized sales solutions in retail, direct sales, and customer acquisition, all built on a foundation of integrity, respect, and passion. Our culture thrives on connection,…
Added 7 mins ago
OR
Customer Experience and Innovation Manager
OSL Retail Services Inc
Mississauga, ON
- Other
We’re looking for a Customer Experience and Innovation Manager for the Samsung Experience Stores across Canada to join our team in support of our vision to take this high-touch and…
Added 7 mins ago
LC
Front End Department Manager Full Time Day
Loblaw Companies Limited
Regina, SK
- Full-time
We’re looking for Talented Passionate Leaders with a proven record of delighting customers and growing sales. As a Manager in, you will have an immediate impact on sales and customer…
Added 7 mins ago
Senior Customer Success Manager
AppDirect
Montreal, QC
Our Customer Success team are responsible for managing and growing our largest customer accounts. As a CSM you will act as an advocate for a portfolio of customer accounts and are committed…
Added 22 mins ago
GE
Counter Sales - Woodstock
Gerrie Electric Wholesale Ltd.
Woodstock, ON
- Full-time
…selection, pickups, returns, and warranty issues. By supporting customer success, the role strengthens customer loyalty, enhances the Gerrie brand, and contributes directly to branch…
Added 22 mins ago
GD
COMBO - Sales Assistant Manager - Tsawwassen Mills
Groupe Dynamite, Inc Garage
Tsawwassen, BC
- Full-time
Reporting to the Store Manager, your main focus as Sales Assistant Manager is to assist the Store Manager by providing leadership that optimizes sales results, with specific ownership of…
Added 22 mins ago
MC
Specialist, Distribution (Bilingual FR/EN) (18-Month Contract)
Mazda Canada Inc
Richmond Hill, ON
- Full-time
…office will be on a hybrid work arrangement and reporting to the Manager, Sales & Fleet Operations. The incumbent plays an important role in supporting our Retailer partners, regional…
Added 22 mins ago
RB
Client Advisor
Royal Bank of Canada
Guysborough, NS
- Part-time
…relationships. If you have the self-motivation to deliver exceptional customer service and are excited to help clients embrace our digital capabilities, you can build a great career with us…
Added 22 mins ago
RB
Client Advisor
Royal Bank of Canada
Selkirk, MB
- Part-time
…relationships. If you have the self-motivation to deliver exceptional customer service and are excited to help clients embrace our digital capabilities, you can build a great career with us…
Added 22 mins ago
Manager, Advisor Excellence, Business Banking - Toronto
Scotiabank
Toronto, ON
The Manager, Advisor Excellence, contributes to the overall success of the Advisor Excellence Team in Business Banking, ensuring specific individual goals, plans, and initiatives are…
Added 22 mins ago
Trader - Multi Asset (1832 Asset Management)
Scotiabank
Toronto, ON
…providing asset management services in Canada since 1877, as a manager of mutual funds and providing investment solutions for private clients, institutions, foundations, endowments and…
Added 22 mins ago
Senior Relationship Manager, Automotive Finance
Scotiabank
Hamilton, ON
The Senior Relationship Manager, Commercial is an automotive industry specialist in Dealer Finance who focuses on the development of new business opportunities and the cross-sell, up-sell,…
Added 22 mins ago
R
Manager, Productivity and Efficiency
RBC
Toronto, ON
- Full-time
The Manager, Productivity and Efficiency supports the COO group within Technology and Operations, with a primary focus on transformation and operations of productivity and efficiency…
Added 36 mins ago
NB
Wealth Associate
National Bank of Canada
Brossard, QC
- Full-time
…400,000 clients in about 100 branches. Reporting to the regional manager, you will team up with a wealth advisor to offer an exceptional client experience. Collaboration and partnership…
Added 36 mins ago
NB
Wealth Associate
National Bank of Canada
Richmond Hill, ON
- Full-time
…400,000 clients in about 100 branches. Reporting to the regional manager, you will team up with a wealth advisor to offer an exceptional client experience. Collaboration and partnership…
Added 36 mins ago
NB
Wealth Associate
National Bank of Canada
Ottawa, ON
- Full-time
…400,000 clients in about 100 branches. Reporting to the regional manager, you will team up with a wealth advisor to offer an exceptional client experience. Collaboration and partnership…

RBC

Manager, Productivity and Efficiency

Toronto, ON, Canada

Full-time

Apply on rbc.wd3.myworkdayjobs.com About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 19, 2026
Experience: 2+ years of professional experience in one or more of the following areas: finance, accounting, reporting, transformation, or operations
Posting language: English
Posted: Nov 10, 2026

Original job description

Job Description

What is the opportunity?

The Manager, Productivity and Efficiency supports the COO group within Technology and Operations, with a primary focus on transformation and operations of productivity and efficiency measurement. The Productivity & Efficiency function is a core pillar of the COO group, driving forward strategic initiatives across process automation, digital workplace collaboration, data analytics, and workforce optimization. This role owns the operational infrastructure that enables the team to execute effectively, providing visibility into delivery status, managing critical data and systems interfaces, and ensuring accountability across all team commitments and targets. The position is responsible for organizing team operations, coordinating with cross-functional partners, and supporting execution excellence across the Productivity & Efficiency portfolio - with particular emphasis on measuring and scaling productivity methodologies, including the impact and ROI of AI-enabled initiatives.

What will you do?

Delivery Tracking & Accountability
- Track and monitor all COO deliverables, projects, and commitments against timelines and quality standards
- Maintain clarity on priorities, deadlines, and dependencies across the team
- Consolidate and report on delivery status; flag delays, risks, or blockers immediately
- Support team members in meeting commitments through tracking, coordination, and follow-up
Productivity & Efficiency Measurement
- Support measurement methodology development and governance for productivity initiatives, including AI-enabled solutions
- Define key performance indicators (KPIs) and measurement frameworks to quantify productivity gains and efficiency improvements
- Partner with stakeholders to establish baseline metrics and track ongoing performance of new tools, processes, and AI implementations
- Support ROI analysis and benefit realization reporting to demonstrate value delivery and justify continued investment
Data Coordination & Systems Interface
- Serve as the primary liaison between the COO team and the data team
- Define and communicate COO team data requirements (sources, frequency, format, quality standards)
- Monitor data delivery timelines and quality; escalate delays or issues to data team leadership
- Troubleshoot integration breaks and coordinate resolution with the data team
- Maintain documentation of data dependencies and refresh cycles for team reference
- Escalate systemic data issues when solutions require investment or reprioritization
Performance Reporting & Visibility
- Create dashboards and reports that show whether the team and initiatives are on track
- Monitor key metrics (productivity targets, project timelines, benefit realization, risk remediation status)
- Compile weekly/monthly performance summaries for leadership review
- Support data analysis for performance insight and decision-making
Process Management & Continuity
- Document standard operating procedures for all recurring COO processes
- Maintain stakeholder lists, contact protocols, and communication preferences
- Create checklists and runbooks for complex or cyclical activities
- Identify opportunities to automate or simplify repetitive administrative work
- Ensure operational continuity through documentation and cross-training
Team Operations & Administrative Support
- Organize and maintain master calendars, meeting schedules, and stakeholder communication cadences
- Manage administrative functions: scheduling, correspondence, document preparation, expense tracking
- Coordinate handoffs and dependencies between team members
- Provide backup support during team absences to maintain continuity

What you need to succeed?

Must-Haves:

2+ years of professional experience in one or more of the following areas: finance, accounting, reporting, transformation, or operations
Demonstrated experience with performance measurement, KPI development, or business metrics reporting
Strong organizational and time management skills
Ability to translate team needs into clear requirements for data and system partners
Detail orientation and follow-through
Clear communication and proactive escalation
Ability to learn multiple functional areas quickly
Systems thinking and problem-solving
Flexibility and ability to prioritize in a dynamic environment

Nice-to-Have:

CPA (Chartered Professional Accountant)
PMP (Project Management Professional) or equivalent project governance certification
Experience with productivity measurement frameworks or AI/automation impact assessment
Familiarity with RPA, analytics tools, or enterprise reporting platforms

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
Leaders who support your development through coaching and managing opportunities.
Ability to make a difference and lasting impact.
Work in a dynamic, collaborative, progressive, and high-performing team.
A world-class training program in financial services.
Flexible work/life balance options.

Job Skills

Client Counseling, Communication, Critical Thinking, Customer Relationship Management (CRM), Decision Making, Group Problem Solving, Long Term Planning, Organizational Change Management, Results-Oriented, Solutions Development

Additional Job Details

Address:

RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-11-10

Application Deadline:

2026-12-19

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

Apply on rbc.wd3.myworkdayjobs.com About employer

More about this job

Responsibilities

The Manager, Productivity and Efficiency will oversee operational infrastructure, track deliverables, and manage data requirements for the COO group. They are responsible for developing measurement frameworks, analyzing ROI for AI initiatives, and ensuring team execution excellence.

Requirements

Candidates must have at least 2 years of professional experience in finance, operations, or transformation, along with strong skills in KPI development and data reporting. A CPA or PMP certification is considered a strong asset for this role.

Skills

Performance measurement
KPI development
Business metrics reporting
Data analysis
Process automation
Project management
Stakeholder management
Systems thinking
Problem-solving
Financial reporting
Transformation
Operations
RPA
Analytics tools
Enterprise reporting
Communication

Benefits

Bonuses
Flexible benefits
Competitive compensation
Commissions
Stock
Training program
Flexible work/life balance

Visa sponsorship

Not detected in the job text

Keywords

Productivity
Efficiency
Transformation
Operations
Process automation
Digital workplace
Data analytics
Workforce optimization
KPI
ROI
AI-enabled initiatives
Performance reporting
Dashboards
Standard operating procedures
CPA
PMP
RPA
Financial services
Project governance
Systems integration

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Work requirements

Jobs in Canada