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RBC

Mortgage Specialist Assistant

Ottawa, ON, Canada

Part-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Part-time
Apply by: Nov 8, 2026
Posting language: English
Posted: Nov 3, 2026

Original job description

Job Description

What is the opportunity?

As a Mortgage Specialist assistant you will support a top producing Mortgage Specialist in meeting sales objectives and related activities by providing value added administrative service and support. Provides primarily responsive client contact management. Develops relationships with service partners to ensure operational guidelines are adhered to and transactions are processed efficiently.

What will you do?

· Consistently provide superior responsive service to client fax / e-mail / telephone requests

· Consistently provide superior responsive execution and delivery of client transactions/requests

· Familiar with key referral sources and has a strong knowledge of mortgage process which facilitates solutions and problem resolutions

· Demonstrated personal commitment to ensure skills and knowledge are up-to-date and meet position requirements

· Takes the initiative to keep informed of current events, market news and internal information on RBCnet and applicable internal sites

· Manages Mortgage Specialist’s e-mail/mail, proactively responding to correspondence/requests and prioritizes for Mortgage Specialist to read

· Ensures Mortgage Specialist’s diary is effectively time managed to create capacity for all required activities

· Manages office routines and expenses ensuring efficiency is maintained through availability of equipment and supplies and effective management of files and records

· Ensures Mortgage Specialist’s needs are proactively identified and provides required information/documents for him/her to complete duties. Gathers and prepares material required for presentations, marketing initiatives, etc.

· Supports the Mortgage Specialist to complete/validate Homebase files and ensures due diligence requirements have been met prior to submission to Credit Granting

What do you need to succeed?

Must-have

· Minimum 2 years of demonstrated excellence in a service and sales support role working in collaboration with a sales team providing advice and responding to client requests

· Exceptional customer service skills

· Excellent communication skills, oral/written skills, good business writing

· Strong organizational skills with the ability to multi-task and prioritize

· Strong computer skills in Microsoft Office including Word, Power Point, Excel, Outlook

· Experience with emerging communications and technology (i.e., web based meetings, social media, digital banking, and mobile applications)

Nice-to-have

· Resourcefulness and able to work independently

· Sales-oriented, self-motivated, self-managed and thrive in a fast paced environment

· Strong problem solving skills with a sense of urgency

· Knowledge of Royal Bank systems including Sales & Service Platform and RBCNet will be considered an asset

· Strong knowledge of credit and the mortgage process and Home Financing products is an asset

Job Skills

Client Centricity, Communication, Critical Thinking, Curious Mindset

Additional Job Details

Address:

2121 CARLING AVE:OTTAWA

City:

Ottawa

Country:

Canada

Work hours/week:

18.75

Employment Type:

Part time

Platform:

PERSONAL & COMMERCIAL BANKING

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-11-03

Application Deadline:

2026-11-08

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

Apply About employer

More about this job

Responsibilities

The Mortgage Specialist Assistant supports a top-producing Mortgage Specialist by managing client communications, scheduling, and administrative office routines. They also assist in preparing marketing materials and validating mortgage files to ensure due diligence requirements are met before submission.

Requirements

Candidates must have at least 2 years of experience in a sales support or service role and possess exceptional customer service and communication skills. Proficiency in Microsoft Office and a strong understanding of the mortgage process are essential for success in this position.

Skills

Customer service
Communication
Organizational skills
Multi-tasking
Microsoft Office
Word
Power Point
Excel
Outlook
Problem solving
Mortgage process
Sales support
Administrative support
Time management
Client contact management

Visa sponsorship

Not detected in the job text

Keywords

Mortgage Specialist
Administrative Support
Sales Support
Client Service
Microsoft Office
Word
Power Point
Excel
Outlook
Mortgage Process
Credit Granting
Home Financing
RBCNet
Sales & Service Platform
Time Management
Record Keeping
Marketing Initiatives
Communication
Problem Solving
Banking

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