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Added 1 day ago
R|
Clinical Trial Financial Control Analyst, Oncology Portfolio
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
We are seeking a Clinical Trial Financial Control Analyst to provide independent financial control and reconciliation for Oncology-sponsored clinical research studies. Reporting within the…
Added 2 days ago
SM
RQ00762 – Systems Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Identify short- and long-term project goals and objectives and, as a senior technical expert, define and identify program and service delivery requirements in support of the development…
Added 2 days ago
AH
IT Analyst II
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Full-time
As an IT Analyst II, you will provide technical support related to information technology applications either directly to users of the systems or to service delivery functions. You will…
Added 2 days ago
SM
RQ00762 – Systems Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Identify short- and long-term project goals and objectives and, as a senior technical expert, define and identify program and service delivery requirements in support of the development…
Added 2 days ago
SM
RQ00762 – Systems Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Identify short- and long-term project goals and objectives and, as a senior technical expert, define and identify program and service delivery requirements in support of the development…
Added 2 days ago
SM
RQ00762 – Systems Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Identify short- and long-term project goals and objectives and, as a senior technical expert, define and identify program and service delivery requirements in support of the development…
Added 2 days ago
TI
Data Quality Analyst
Transportation Investment Corporation
Vancouver, BC
- $83,000 to $114,000 CAD / year
- Full-time
The Data Quality Analyst is responsible for ensuring the accuracy, reliability and consistency of information classified by organizational business processes using a structured taxonomy.…
Added 2 days ago
RB
Operations Analyst, Production Support
Royal Bank of Canada
Toronto, ON
- Full-time
As an Operations Analyst on the Production Services Team, you will be responsible for the monitoring and processing of batch/online applications across the multiple platforms that reside in…
Added 2 days ago
S
Research Analyst (SRI) - Evaluative Clinical Sciences - Casual 2026-19122 (2026-19122)
Sunnybrook
Toronto, ON
- Other
Perform data verification, quality control, and database cleaning.
Added 2 days ago
BF
Revenue Analyst
BC Ferries
Victoria, BC
- Full-time
…financial information and effective processes. As a Revenue Analyst with BC Ferries, you'll help protect the integrity of our revenue by analyzing financial data, reviewing internal…
Added 3 days ago
R
Operations Analyst, Production Support
RBC
Toronto, ON
- Full-time
As an Operations Analyst on the Production Services Team, you will be responsible for the monitoring and processing of batch/online applications across the multiple platforms that reside in…
Added 3 days ago
C
HR Data Manager / VP
Citi
Mississauga, ON
- Full-time
The Data Governance Foundation Lead Analyst is responsible for contributing to the directional strategy and assisting in creation and modification of Enterprise Data Governance Strategy,…
Added 3 days ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 3 days ago
IG
Compliance Analyst
Insight Global
Toronto, ON
- Contract
Experience with program or project management
Added 3 days ago
R|
Clinical Trial Financial Control Analyst, Oncology Portfolio
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
We are seeking a Clinical Trial Financial Control Analyst to provide independent financial control and reconciliation for Oncology-sponsored clinical research studies. Reporting within the…
Added 3 days ago
SS
Analyste en sécurité / Security Analyst
Sky Systems, Inc. (SkySys)
Montreal, QC
- $105 to $110 CAD / hour
- Contract
Titre / Title : Analyste en sécurité / Security Analyst
Added 3 days ago
UM
Director of Intellectual Property
Umano Medical
Quebec, QC
- Full-time
Advise R&D project teams, business development teams, and leadership on a wide range of intellectual property issues.
Added 3 days ago
TI
Sr Project Controller
TekStaff IT Solutions
Toronto, ON
- Contract
5+ years of experience as a Project Control Officer, PMO/Portfolio Analyst, Project Coordinator, or similar role.
Added 3 days ago
R|
Clinical Trial Financial Control Analyst, Oncology Portfolio
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
We are seeking a Clinical Trial Financial Control Analyst to provide independent financial control and reconciliation for Oncology-sponsored clinical research studies. Reporting within the…
Added 3 days ago
M
Copy of Operating Model and Service Transition Analyst, Contact Centre
Miratech
Vaughan, ON · Toronto
- Full-time
We are looking for a Service Transition Analyst, Contact Centre to help define the target operating model and service transition for a major Canadian bank's contact centre migration to a…
Added 3 days ago
M
Operating Model and Service Transition Analyst, Contact Centre
Miratech
Markham, ON
- Full-time
We are looking for a Service Transition Analyst, Contact Centre to help define the target operating model and service transition for a major Canadian bank's contact centre migration to a…
Added 3 days ago
M
Operating Model and Service Transition Analyst, Contact Centre
Miratech
Mississauga, ON
- Full-time
We are looking for a Service Transition Analyst, Contact Centre to help define the target operating model and service transition for a major Canadian bank's contact centre migration to a…
Added 3 days ago
M
Copy of Operating Model and Service Transition Analyst, Contact Centre
Miratech
Vaughan, ON
- Full-time
We are looking for a Service Transition Analyst, Contact Centre to help define the target operating model and service transition for a major Canadian bank's contact centre migration to a…
Added 3 days ago
TH
Data Analyst
The Hospital for Sick Children
Toronto, ON
- Full-time
We are looking for a highly motivated Data Analyst to join our team in the Child Health Evaluative Sciences (CHES) program at the Research Institute of The Hospital for Sick Children in…
Added 3 days ago
C
QA Analyst
Corpay
Toronto, ON
- Full-time
Corpay is currently looking to hire a QA Analyst with strong technical skills and solid backend experience within our Corporate Payments division. This position falls under our Corpay Cross…

RBC

Operations Analyst, Production Support

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 27, 2026
Posting language: English
Posted: Oct 23, 2026

Original job description

Job Description

What is the opportunity?

As an Operations Analyst on the Production Services Team, you will be responsible for the monitoring and processing of batch/online applications across the multiple platforms that reside in the Ontario Computer Centre on a 7x24x365 basis using Zeke scheduler. These applications can reside in any one or multiple number of IBM z/OS environments (Ontario, Quebec, British Columbia, Investor & Treasury Services, US Wealth Management, RBC Capital Markets). You will be actively involved in handling production problem situations and applying changes to the z/OS application environment.

What will you do?

Monitor production batch job flows across all platforms (z/OS, VSE, HP, UNIX, Windows, ISeries) using ZEKE, MVS/ISPF for all processing environments (Ontario, Quebec, British Columbia, Investor & Treasury Services, US Wealth Management, RBC Capital Markets).
Ensure problems are quickly identified through review of Zeke monitoring, inbound calls, emails or tickets while providing the highest possible level of production support and service to clients.
Engage appropriate operations/support personnel on a technical level to resolve issues in a timely manner.
Review all errors with management and recommends permanent solutions to avoid a reoccurrence and identify the potential impact to the bank.
Implement changes to various applications and verify their accuracy and success.
Ensure that services are available as per client expectations and as per Service Level Agreement.
Utilize ZEKE, ZEBB, MVS, ISPF, IMS, DB2, VSM, OMS, OnDemand, CICS, Service Now, and Connect:Direct daily.

What do you need to succeed?

Must have

Undergraduate degree with IT background coupled with change management experience in complex programs with high frequency of requests and multiple priorities.
Demonstrated ability in written and oral communication skills along with strong presentation skills. Ability to determine the information and communication needs of the stakeholders and project.
Strong organizational and time management capabilities.
Ability to work in a 7x24x365 hybrid environment.
Deadline-driven and results-oriented; able to meet consistently high-quality standards while handling a variety of tasks and deadlines simultaneously.

Nice-to-have:

Programming/coding experience: Angular, React/Vue.js, VBA (macros), C#, Node.js, Active Directory, Elastic Search, Windows Servers etc.
Experience with Job Control Language (JCL) environments and mainframe computing
Postsecondary degree with a major in Computer Science, Engineering, or Technology
Experience working rotating shifts in a hybrid work environment.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
Opportunities to do challenging work
Opportunities to take on progressively greater accountabilities
Access to a variety of job opportunities across business

#TechPJ

Job Skills

Business Continuity and Disaster Recovery (BCDR), Customer Service, Decision Making, Group Problem Solving, Hardware Infrastructure, Interpersonal Relationships, IT Systems Management, Service Request Management

Additional Job Details

Address:

RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-10-23

Application Deadline:

2026-11-27

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

Apply About employer

More about this job

Responsibilities

Monitor and process batch and online applications across multiple platforms using Zeke scheduler in a 24/7 environment. Engage support personnel to resolve production issues and implement changes to the z/OS application environment.

Requirements

Requires an undergraduate degree with an IT background and experience in change management for complex programs. Candidates should possess strong communication skills and the ability to work in a rotating shift hybrid environment.

Skills

Zeke scheduler
IBM z/OS
Production support
Batch processing
Change management
MVS/ISPF
JCL
Service Now
Connect:Direct
Problem solving
Communication skills
Time management
Technical support
Monitoring
Stakeholder management

Benefits

Bonuses
Flexible benefits
Competitive compensation
Stock options

Visa sponsorship

Not detected in the job text

Keywords

Operations Analyst
Production Support
Zeke
z/OS
Batch processing
JCL
MVS
ISPF
IMS
DB2
CICS
Service Now
Connect:Direct
Change management
Mainframe
Angular
React
Vue.js
VBA
C#
Node.js
Active Directory
Elastic Search
Windows Servers
IT Systems Management
Business Continuity
Disaster Recovery
Customer Service
Hardware Infrastructure
Hybrid environment

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