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Added 1 hour ago
CA
Global Referentials Management Analyst
Crédit Agricole CIB
Montreal, QC
- Contract
Collaborate with internal partners - including compliance and quality control teams - to resolve gaps and validate client information
Added 2 hours ago
BV
ANALYST I
Bureau Veritas | Marine & Offshore
Mississauga, ON
- Full-time
Gain full knowledge with respect to performing analytical procedures and related quality control
Added 2 hours ago
IE
Analyst, Business
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
IMAX is seeking a Business Analyst to bridge business functions, technology teams, data teams, project management, and senior leadership in defining and delivering technology-enabled…
Added 13 hours ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 1 day ago
SM
RQ00762 – Systems Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Recommend and direct the measurement and improvement of tools, techniques, standards, and performance criteria to control the quality of application development initiatives.
Added 1 day ago
IE
Analyst, Business
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
IMAX is seeking a Business Analyst to bridge business functions, technology teams, data teams, project management, and senior leadership in defining and delivering technology-enabled…
Added 1 day ago
HT
CNC Machinist - Rotational Shifts only + Benefits package + Paid time off +Shift Premium+ RRSP benefits
Husky Technologies
Bolton, ON
- Full-time
Clean, state-of-the-art manufacturing facilities with air quality, climate control and outstanding safety records
Added 1 day ago
HT
CNC Machinist - Rotational Shifts only + Benefits package + Paid time off +Shift Premium+ RRSP benefits
Husky Technologies
Bolton, ON
- Full-time
Clean, state-of-the-art manufacturing facilities with air quality, climate control and outstanding safety records
Added 1 day ago
SM
RQ00762 – Systems Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Recommend and direct the measurement and improvement of tools, techniques, standards, and performance criteria to control the quality of application development initiatives.
Added 1 day ago
SM
RQ00762 – Systems Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Recommend and direct the measurement and improvement of tools, techniques, standards, and performance criteria to control the quality of application development initiatives.
Added 1 day ago
SM
RQ00762 – Systems Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Recommend and direct the measurement and improvement of tools, techniques, standards, and performance criteria to control the quality of application development initiatives.
Added 1 day ago
MC
SAP Functional Analyst
MatchBox Consulting Group
Vancouver, BC
- $95,000 to $120,000 CAD / year
- Contract
MatchBox Consulting Group is currently seeking an SAP Functional Analyst for a permanent or 12 month contract role with a client of ours located in Calgary.
Added 1 day ago
TI
Data Quality Analyst
Transportation Investment Corporation
Vancouver, BC
- $83,000 to $114,000 CAD / year
- Full-time
The Data Quality Analyst is responsible for ensuring the accuracy, reliability and consistency of information classified by organizational business processes using a structured taxonomy.…
Added 1 day ago
RB
Operations Analyst, Production Support
Royal Bank of Canada
Toronto, ON
- Full-time
As an Operations Analyst on the Production Services Team, you will be responsible for the monitoring and processing of batch/online applications across the multiple platforms that reside in…
Added 1 day ago
S
Research Analyst (SRI) - Evaluative Clinical Sciences - Casual 2026-19122 (2026-19122)
Sunnybrook
Toronto, ON
- Other
Perform data verification, quality control, and database cleaning.
Added 1 day ago
HT
CNC Machinist - Rotational Shifts only + Benefits package + Paid time off +Shift Premium+ RRSP benefits
Husky Technologies
Bolton, ON
- Full-time
Clean, state-of-the-art manufacturing facilities with air quality, climate control and outstanding safety records
Added 1 day ago
HT
CNC Machinist - Rotational Shifts only + Benefits package + Paid time off +Shift Premium+ RRSP benefits
Husky Technologies
Bolton, ON
- Full-time
Clean, state-of-the-art manufacturing facilities with air quality, climate control and outstanding safety records
Added 1 day ago
AT
Quality Control Analyst
Agilent Technologies
Charlottetown, PE · Canada-Prince Edward Island-Charlottetown
- Full-time
Added 1 day ago
GV
Analyste en approvisionnement
Groupe Vision
Canada
- Full-time
The Procurement Analyst coordinates procurement and inventory management activities to optimize product availability, efficiency, and service levels. The role supports clinics and surgical…
Added 1 day ago
FC
Planificateur de projet
FOP Consultants
Montreal, QC
- Full-time
…FOP Consultants is looking for a senior IT project management analyst (PCO) motivated to carry out mandates. The main missions will be to support the planning, monitoring and control of IT…
Added 1 day ago
T
Business Analyst Manager
Trisura
Toronto, ON
- Full-time
Trisura is seeking a Business Analyst Manager to lead and grow our Business Analyst function within the Enterprise PMO. This role is responsible for setting the standard for requirements…
Added 1 day ago
NT
Financial Planning & Reporting Analyst
NEARSOURCE TECHNOLOGIES
Montreal, QC
- Full-time
Job Title: Financial Planning & Reporting Analyst
Added 1 day ago
Business Analyst Manager
Trisura Guarantee Insurance Company
Toronto, ON
Trisura is seeking a Business Analyst Manager to lead and grow our Business Analyst function within the Enterprise PMO. This role is responsible for setting the standard for requirements…
Added 1 day ago
R
Operations Analyst, Production Support
RBC
Toronto, ON
- Full-time
As an Operations Analyst on the Production Services Team, you will be responsible for the monitoring and processing of batch/online applications across the multiple platforms that reside in…
Added 1 day ago
KD
Cost Analyst
Kawartha Dairy
Minden Hills, ON · Bobcaygeon, Ontario
- Full-time
…resources– all while having fun doing it, apply to our Cost Analyst opportunity so we can meet…

RBC

Operations Analyst, Production Support

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 27, 2026
Posting language: English
Posted: Oct 23, 2026

Original job description

Job Description

What is the opportunity?

As an Operations Analyst on the Production Services Team, you will be responsible for the monitoring and processing of batch/online applications across the multiple platforms that reside in the Ontario Computer Centre on a 7x24x365 basis using Zeke scheduler. These applications can reside in any one or multiple number of IBM z/OS environments (Ontario, Quebec, British Columbia, Investor & Treasury Services, US Wealth Management, RBC Capital Markets). You will be actively involved in handling production problem situations and applying changes to the z/OS application environment.

What will you do?

Monitor production batch job flows across all platforms (z/OS, VSE, HP, UNIX, Windows, ISeries) using ZEKE, MVS/ISPF for all processing environments (Ontario, Quebec, British Columbia, Investor & Treasury Services, US Wealth Management, RBC Capital Markets).
Ensure problems are quickly identified through review of Zeke monitoring, inbound calls, emails or tickets while providing the highest possible level of production support and service to clients.
Engage appropriate operations/support personnel on a technical level to resolve issues in a timely manner.
Review all errors with management and recommends permanent solutions to avoid a reoccurrence and identify the potential impact to the bank.
Implement changes to various applications and verify their accuracy and success.
Ensure that services are available as per client expectations and as per Service Level Agreement.
Utilize ZEKE, ZEBB, MVS, ISPF, IMS, DB2, VSM, OMS, OnDemand, CICS, Service Now, and Connect:Direct daily.

What do you need to succeed?

Must have

Undergraduate degree with IT background coupled with change management experience in complex programs with high frequency of requests and multiple priorities.
Demonstrated ability in written and oral communication skills along with strong presentation skills. Ability to determine the information and communication needs of the stakeholders and project.
Strong organizational and time management capabilities.
Ability to work in a 7x24x365 hybrid environment.
Deadline-driven and results-oriented; able to meet consistently high-quality standards while handling a variety of tasks and deadlines simultaneously.

Nice-to-have:

Programming/coding experience: Angular, React/Vue.js, VBA (macros), C#, Node.js, Active Directory, Elastic Search, Windows Servers etc.
Experience with Job Control Language (JCL) environments and mainframe computing
Postsecondary degree with a major in Computer Science, Engineering, or Technology
Experience working rotating shifts in a hybrid work environment.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
Opportunities to do challenging work
Opportunities to take on progressively greater accountabilities
Access to a variety of job opportunities across business

#TechPJ

Job Skills

Business Continuity and Disaster Recovery (BCDR), Customer Service, Decision Making, Group Problem Solving, Hardware Infrastructure, Interpersonal Relationships, IT Systems Management, Service Request Management

Additional Job Details

Address:

RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-10-23

Application Deadline:

2026-11-27

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

Apply About employer

More about this job

Responsibilities

Monitor and process batch and online applications across multiple platforms using Zeke scheduler in a 24/7 environment. Engage support personnel to resolve production issues and implement changes to the z/OS application environment.

Requirements

Requires an undergraduate degree with an IT background and experience in change management for complex programs. Candidates should possess strong communication skills and the ability to work in a rotating shift hybrid environment.

Skills

Zeke scheduler
IBM z/OS
Production support
Batch processing
Change management
MVS/ISPF
JCL
Service Now
Connect:Direct
Problem solving
Communication skills
Time management
Technical support
Monitoring
Stakeholder management

Benefits

Bonuses
Flexible benefits
Competitive compensation
Stock options

Visa sponsorship

Not detected in the job text

Keywords

Operations Analyst
Production Support
Zeke
z/OS
Batch processing
JCL
MVS
ISPF
IMS
DB2
CICS
Service Now
Connect:Direct
Change management
Mainframe
Angular
React
Vue.js
VBA
C#
Node.js
Active Directory
Elastic Search
Windows Servers
IT Systems Management
Business Continuity
Disaster Recovery
Customer Service
Hardware Infrastructure
Hybrid environment

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