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RBC

Operations Representative - Currency Processing

Halifax, NS, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 18, 2026
Posting language: English
Posted: Nov 3, 2026

Original job description

Job Description

What is the opportunity?

This position is primarily responsible for supporting Currency Processing and Operations within the Center. Including operational support for various day to day activities where the main focus is accuracy, efficiency and to ensure Service Level Agreements (SLA) are met at all times. Also responsible as a main point of contact for client and Armoured Car Courier (ACC) escalations and an officer in charge during the early morning shift.

What will you do?

First point of contact for discrepancies and client issues
Provides day to day support to clients, Branches and service partners as it relates to cash ordering and shipment requests
Coin pool inventories, coin blotter and Compass purchasing from Business Deposit Processing (BDP) including manual general ledger (GL) entries.
Sale and purchase of Precious Metals within Client Action Request Tool (CART), incoming shipments from Capital Markets and regular balancing of inventory
Bank of Canada (BoC) blotter balancing, collection items, counterfeit items, keying of unfit parcels and incoming/outgoing shipments
Right fax printing & monitoring
US dollar cash ordering
Monitoring generic email
Monitoring ACC arrival and departure
Canadian and USD blotter balancing
Foreign Currency (FX) editing orders and incoming/outgoing shipments with Bank of America (BoA)
End of day lockup with an Operational Custodian
Complete investigations and meet SLAs
Client/Branch claims
Packing cash parcels
Assist other Center departments with internal inquiries as they arise
Cash Forecasting

What do you need to succeed?

Must Have

Must be on time and able to work flexible hours between 6:30am - 4:30pm
Strong organizational & decision-making skills
Excellent written and verbal communication skills.
Effective time management skills that keep you organized and on schedule
Can work independently and with others
Ability to work well under pressure, in a fast-paced environment

Job Skills

Communication, Critical Thinking, Customer Service, Interpersonal Relationship Management, Operational Delivery, Process Improvements, Time Management

Additional Job Details

Address:

HALIFAX CASH SERVICES CENTRE, 120 TROOP AVE:HALIFAX

City:

Halifax

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-11-03

Application Deadline:

2026-11-18

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

Apply About employer

More about this job

Responsibilities

The Operations Representative is responsible for supporting currency processing, managing client and courier escalations, and ensuring service level agreements are met. They perform daily operational tasks including cash ordering, inventory balancing, and managing incoming and outgoing shipments.

Requirements

Candidates must possess strong organizational, decision-making, and communication skills with the ability to work independently in a fast-paced environment. The role requires flexibility to work shifts between 6:30am and 4:30pm.

Skills

Currency processing
Operational support
Cash ordering
Inventory management
Communication
Critical thinking
Customer service
Time management
Organizational skills
Decision-making
Data entry
Balancing
Investigation
Cash forecasting

Visa sponsorship

Not detected in the job text

Keywords

Currency Processing
Operations
Service Level Agreements
Cash Ordering
Inventory
General Ledger
Precious Metals
Bank of Canada
Counterfeit
US Dollar
Foreign Currency
Cash Forecasting
Banking
Financial Services
Operational Custodian
Logistics

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