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Added 9 mins ago
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Spécialiste Senior Systèmes Avioniques / Avionics Systems Senior Specialist
Airbus
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- Full-time
Bien-être / santé : Programme d’Aide aux Employé.e.s (PAE), programme de rabais, service médical sur site, accès à un service de navette publique entre Laval (station de métro Montmorency)…
Added 24 mins ago
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QA Student Intern
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- $31,980 to $79,950 CAD / year
- Full-time
Through continuous innovation and a dedicated focus on scientific and technical excellence, we strive to develop and launch new, groundbreaking treatments that address critical health…
Added 24 mins ago
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Field Specialist I, Production Technology Services
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- Full-time
Production Systems Technology Service Specialist I
Added 24 mins ago
Specialist, Technical Network
Bell
Toronto, ON
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Added 38 mins ago
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Specialiste projet Cargo / Project Cargo Specialist
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Westmount, QC
- Full-time
We’re looking for a super cool Project Cargo specialist who can handle both sales and operations support. You’ll be the mastermind behind planning, coordinating, and executing huge-scale…
Added 38 mins ago
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Senior Accountant - Quality
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Vancouver, BC
- Full-time
This is an opportunity to stay in public practice, continue building your technical audit expertise, and work closely with experienced Assurance professionals, without managing a portfolio…
Added 53 mins ago
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Quotations Specialist
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Calgary, AB
- Full-time
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Added 54 mins ago
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Added 54 mins ago
Systems Test & Integration Engineer
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…corrective action and product readiness. You will coordinate specialist input where needed and help strengthen the team's testing…
Added 54 mins ago
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It must hold an optical alignment, support a moving assembly, manage heat, survive vibration - and still make sense to the person who has to build it
Added 54 mins ago
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SIEM Specialist
Onepoint
Montreal, QC
- Full-time
The Specialist also contributes to the following activities: Technical projects and platform enhancements, Service delivery and operational support activities, Internal and external audits,…
Added 54 mins ago
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SIEM Specialist
Wepoint
Montreal, QC
- Full-time
The Specialist also contributes to the following activities: Technical projects and platform enhancements, Service delivery and operational support activities, Internal and external audits,…
Added 54 mins ago
Quality Assurance Specialist - Individual Insurance
Equitable
Waterloo, ON
As a Quality Assurance Specialist, you will play a key role in maintaining and enhancing the quality of operations across Individual Insurance by ensuring processes, procedures, and client…
Added 54 mins ago
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Operations Specialist
RBC
Montreal, QC
- Full-time
Act as a functional technical/product/operational expert (end-to-end process) and as the escalation/referral point of contact for sales and service environments
Added 1 hour ago
CP
Specialist, Contracts
Capital Power
Edmonton, AB
- Full-time
…could be the opportunity for you. Capital Power is seeking a Specialist, Contracts to partner with Supply Chain Management, business stakeholders, and corporate support teams in delivering…
Added 1 hour ago
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Onboarding Specialist
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Winnipeg, MB
- $40,000 to $42,000 CAD / year
- Full-time
We are on the hunt for talented individuals passionate about a results-driven career and committed to providing exceptional service to our clients and candidates.
Added 1 hour ago
Senior NDE Inspector - Eddy Current
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As our Senior Technical Specialist, Balance of Plant Eddy Current you will be accountable for the end-to-end planning, preparation, and successful execution of Balance of Plant Eddy Current…
Added 1 hour ago
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Digital UAT, Menu & Pricing Coordinator
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Vaughan, ON
- Full-time
This role must have…
Added 1 hour ago
KH
Manager, Data Operating Model Program
Kids Help Phone
Toronto, ON
- $90,000 to $110,000 CAD / year
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Full-Time, Permanent, Hybrid working 2-3 days per week
Added 1 hour ago
TM
Data Platform Developer
Tech Manitoba
Winnipeg, MB
- Internship
…in North America, recognized for providing highly reliable service and exceptional customer satisfaction. Join our team of Manitoba's best as we continue to build a company that champions…
Added 1 hour ago
TI
Salesforce Revenue Cloud Architect
Tekgence Inc
Toronto, ON
- Contract
A proven Senior Salesforce Technical Architect with 10+ years of design/architect experience and at least 5 full life cycle Salesforce.com implementations, with strong expertise in at least…
Added 1 hour ago
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Product Specialist - Databricks
Ubisoft
Montreal, QC
- Full-time
As a Product Specialist at Ubisoft Montréal, you will help clients make full use of the Databricks data and artificial intelligence platform. Reporting to the Product Manager for…
Added 1 hour ago
A
Nuclear - Technical Specialist
AECOM
Thornhill, ON
- $111,000 to $145,000 CAD / year
- Full-time
AECOM is looking for a Technical Specialist - Nuclear Operations in the Bruce County area to work with the Nuclear team. This is a new position which requires full-time on-site presence.
Added 1 hour ago
EG
Energy Specialist - Buildings
Egis Group
Toronto, ON
- $70,000 to $90,000 CAD / year
- Full-time
Prepare technical documentation, RFPs, and reports that support incentive applications and program requirements
Added 1 hour ago
A
Technical Program Manager | Responsable du programme technique
Astek
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
Retirement savings plan available after 3 months of service

RBC

Operations Specialist

Montreal, QC, Canada

Full-time

Apply on rbc.wd3.myworkdayjobs.com About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 18, 2026
Posting language: English
Posted: Nov 10, 2026

Original job description

Job Description

What is the opportunity?

As an Operations Specialist with the RESP, RDSP Registered Education Savings Plans (RESP)Registered Disability Savings Plan (RDSP)and TFSA ( Tax Free Savings Account Investment ) Investigations team, you will be responsible for the fulfillment and/or servicing of complex client transactions, using extensive knowledge of related RBC products and services. You will also assume ownership and personal accountability for resolution of any issues related to the specific group, function or process. You will act as a referral point for other team members for the applicable policy, process and procedure to support Client First and adherence to operational risk, compliance and AML (

Anti-Money Laundering) requirements.

What will you do?

Act as a functional technical/product/operational expert (end-to-end process) and as the escalation/referral point of contact for sales and service environments
Assuming ownership and accountability for the resolution of complex issues and concerns and provides value added input to ensure client experience is a key factor in day-to-day business processing
Use problem solving tools and analysis techniques to break apart complex situations/problems in a systematic way, go beyond answering questions to identify issues
Fulfill clients’ needs at first point of contact with incoming work received from sales and service partners through various channels: paper, e-mail; fax etc
Work as an integral part of the team in introducing and educating people to new value-added approaches and follow established Coaching Routines and related activity to drive high performance and enhance client experience
Continue reacting and adapting to changes as work required
Process work volumes as measured through established service quality standards (e.g. Client Service Commitments) and work on several bank applications, e.g. sales platform; e-mail; on demand; in order to complete tasks

What do you need to succeed?

Must-have

In-depth knowledge of RBC operations and related systems, including Microsoft applications and tools
In-Depth knowledge of Investment Products (RESP,RDSP, and TFSA preferred) Registered Education Savings Plans (RESP)Registered Disability Savings Plan (RDSP)and TFSA (Tax Free Savings Account Investment)
Must be within a commutable distance to one of our Centers
Ability to work effectively under pressure and with tight deadlines, to maintain a superior level of customer service
Proven effective analytical mindset and problem-solving skills
In this role, you will communicate and interact frequently with RBC partners and/or employees located across Canada and/or worldwide.
Ability to work with minimal supervision and deal with ambiguity
Customer service orientated, with a demonstrated concern for quality and promotion of collaborative teamwork
Ability to work shifts within the hours of 8h00 to 16h30, Monday to Friday, with flexibility to work overtime

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

Full-time RBC employee status with unlimited earning potential and full benefits
Work with a dynamic, collaborative, progressive, and high-performing team
Flexible work/life balance options
Ability to make a difference and lasting impact

Job Skills

Additional Job Details

Address:

1 PLACE VILLE MARIE:MONTRÉAL

City:

Montréal

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

PERSONAL & COMMERCIAL BANKING

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-11-10

Application Deadline:

2026-11-18

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

Apply on rbc.wd3.myworkdayjobs.com About employer

More about this job

Responsibilities

The Operations Specialist is responsible for fulfilling complex client transactions and resolving issues related to RESP, RDSP, and TFSA products. They act as a technical expert and referral point for team members to ensure adherence to operational risk and compliance standards.

Requirements

Candidates must have in-depth knowledge of RBC operations, investment products, and relevant systems. Strong analytical, problem-solving, and customer service skills are required, along with the ability to work effectively under pressure.

Skills

Operations management
Investment products
RESP
RDSP
TFSA
Problem solving
Analytical mindset
Customer service
Risk management
Compliance
AML
Data entry
Microsoft applications
Teamwork
Communication
Process improvement

Benefits

Full-time status
Unlimited earning potential
Full benefits
Flexible work/life balance options

Visa sponsorship

Not detected in the job text

Keywords

Operations Specialist
RESP
RDSP
TFSA
RBC
Investment Products
AML
Compliance
Operational Risk
Client Service
Microsoft Applications
Analytical Skills
Problem Solving
Banking
Financial Services
Transaction Processing
Customer Experience
Coaching
Data Analysis
Process Management

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Work requirements

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