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Added 3 mins ago
PC
Information Technology Audit Manager (Bilingual FR/EN)
PwC Canada
Montreal, QC
- Full-time
A career in our External Audit Third Party Trust Services practice, within Risk Assurance, will enable you to assist clients in optimising control activities, organisational strategy, and…
Added 3 mins ago
PC
Vice President of Sales
Phoenix Contact Canada
Milton, ON
- Full-time
…for the future using trend-setting connection and automation technology. Wherever they are needed - for example, in transportation infrastructure, electromobility, for clean water,…
Added 3 mins ago
C
Senior Manager, Lifecycle Management & Reliability
Ciena
Ottawa, ON
- Full-time
As the global leader in high-speed connectivity, Ciena builds the critical infrastructure powering the AI era. We’re a technology company shaping the future of networking, guided by…
Added 3 mins ago
B
Client Service Associate
BMO
Toronto, ON · CLAIRE
- Full-time
Gathers and distributes information on updates to training, guidelines, technology, and other business related information.
Added 3 mins ago
B
Client Service Assistant
BMO
Toronto, ON · CLAIRE
- Full-time
Gathers and distributes information on updates to training, guidelines, technology, and other business related information.
Added 3 mins ago
B
Senior Manager, SecOps
BDO
Vancouver, BC · Kitchener, ON · London, ON · Oakville, ON · Ottawa, ON · Toronto, ON
- Full-time
The Senior Manager, SecOps is responsible for leading BDO's security operations function, including cybersecurity monitoring, threat detection, incident response, and operational security…
Added 3 mins ago
B
Senior Manager, SecOps
BDO
Calgary, AB · AB · Halifax, NS
- Full-time
The Senior Manager, SecOps is responsible for leading BDO's security operations function, including cybersecurity monitoring, threat detection, incident response, and operational security…
Added 3 mins ago
IF
Bilingual (FR-EN) Manager, Security Platforms and Resilience, Security Operations Centre
Intact FC
Ottawa, ON · Toronto, ON · Laval, QC · Montreal, QC · Saint-Hyacinthe, QC
- Full-time
This person will be responsible for the technology environment supporting the modernization of the Security Operations Centre, including Security Information and Event Management (SIEM)…
Added 3 mins ago
Sr Project Manager
The Canada Life Assurance Company
Winnipeg, MB · London, ON · Toronto, ON
Reporting to the Delivery Manager, the Senior Project Manager plays a critical role in providing delivery excellence and leadership on projects within the Corporate Technology Portfolio.…
Added 18 mins ago
PI
Project Coordinator
Pinchin in Canada
Victoria, BC
- Full-time
Prepare proposals for review by the Project Manager.
Added 18 mins ago
MC
Financial Services Representative - Full Time - 12 Month Contract
Meridian Credit Union
Barrie, ON
- $50,000 to $53,000 CAD / year
- Full-time
…providing tools that reduce complexity, offering the right information, and motivating our Members to reach their overall financial…
Added 18 mins ago
MC
Branch Manager II - Ancaster
Meridian Credit Union
Hamilton, ON · Ancaster, ON
- $90,000 to $94,000 CAD / year
- Full-time
…providing tools that reduce complexity, offering the right information, and motivating our Members to reach their overall financial…
Added 18 mins ago
MC
Member Services Representative - Part Time
Meridian Credit Union
Penetanguishene, ON
- $45,000 to $49,000 CAD / year
- Part-time
…providing tools that reduce complexity, offering the right information, and motivating our Members to reach their overall financial…
Added 18 mins ago
BC
Coordinator, Digital Operations & Program Management
BFL CANADA
Montreal, QC
- Full-time
…understand their programs, updating them at renewal based on information provided by Program…
Added 18 mins ago
W
Quality Continuous Improvement Technincan
Wonderbrands
Amherst, NS
- Other
…as part of the VQS process, ensuring that detailed product information is available for evaluation. They utilize Six Sigma methodologies for data gathering and analysis to identify…
Added 33 mins ago
OI
Senior Organizational Change Manager
OXARO Inc.
Ottawa, ON
- Full-time
Facilitate workshops, consultations, and information sessions to support role clarity and new ways of working.
Added 34 mins ago
EC
Product Manager French Role
Experis Canada
Gatineau, QC
- Contract
Bachelor’s degree in business, technology, engineering, design, information systems, or a related discipline, or equivalent relevant professional experience.
Added 34 mins ago
P
Information Technology Audit Manager (Bilingual FR/EN)
PwC
Montreal, QC
- Full-time
A career in our External Audit Third Party Trust Services practice, within Risk Assurance, will enable you to assist clients in optimising control activities, organisational strategy, and…
Added 34 mins ago
P
Cyber Generalist, Manager
PwC
Toronto, ON
- Full-time
As a Cyber Generalist, Manager, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. Your role will include, but isn’t limited to:
Added 34 mins ago
Coordinator, Facilities Planning Projects / Coordonnateur, Projets de planification installations
MSC Mediterranean Shipping Company SA
Montreal, QC
Stakeholder Management & Visibility: Manage kickoff meetings, develop reliable project status tracking, ensure current information is clearly documented and communicated to manager and key…
Added 34 mins ago
T
Software Engineer II
TD
Toronto, ON
- Full-time
Collaborate with technology partners and business stakeholders to ensure solutions meet requirements, technical direction, and business goals.
Added 49 mins ago
C
Account Manager (Spanish Speaker)
CloudTalk
Toronto, ON
- Full-time
…business: setting health benchmarks, building save plays before risk surfaces, and consistently translating CloudTalk's capabilities into measurable ROI for…
Added 49 mins ago
S
GIS Project Manager – ALTO project / Cadence
SYSTRA
Montreal, QC
- Full-time
The GIS Project Manager supports the delivery of enterprise geographic information system (GIS) initiatives across land-focused programs. This role is ideal for a delivery-oriented…
Added 49 mins ago
ES
Implementation Manager - ECP, Grants
Euna Solutions
ON · Oakville, Ontario
- Full-time
The Implementation Manager is responsible for guiding clients through the full implementation and onboarding lifecycle for Euna Grants. This individual brings deep grants knowledge, a…
Added 49 mins ago
M
Global GEO Manager
Manulife
Toronto, ON
- Full-time
The Global GEO Manager will be part of the Global Digital Marketing team and will help embed Search Engine Optimization (SEO) and Generative Engine Optimization (GEO) across content,…

RBC

Payment Analyst - GA

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 14, 2026
Posting language: English
Posted: Oct 30, 2026

Original job description

Job Description

What is the opportunity?

As a Payment Analyst - GA will be reporting to the Manager, U.S. Payments Processing. In this role, you are primarily focused on providing professional, attentive service to the first point of contact representatives by accurately fulfilling requests regarding external customer wire origination and document collection. It relates to both domestic and international wires - while taking accountability for delivering a superior client experience including effective problem resolution. You are also responsible for adhering to all regulatory and KYC “Know Your Customer” guidelines including some knowledge of sanctions and Anti Money Laundering rules when processing the wire transfer request.

All responsibilities carried out by US Regulations, Code of Conduct, RBC Values and Guiding Principles ensuring adherence to Privacy Principles.

**Please note this is a 1 year contract position

What you will do?

Answering Wire Transfer origination calls, collecting all information required and completion of initial callback verbatim disclosure
Ensuring all outgoing and incoming Wire requests are processed as per documented procedures, proper authorization, approval, and control procedures.
Complete Wire Transfer requests from the first point of contact customers and representatives.
Partner with colleagues to ensure the delivery of superior client experience.
They are demonstrating a high standard of client care, actively listening to internal/external clients to understand their needs and take ownership of problems and issues.
Ensure accuracy and timeliness to meet service levels and minimize customer impact.
Identify and proactively escalate all potential interest claims, Client complaints or any suspicious transactions situations promptly to mgmt.
Adhere to exception processes established within Payments Processing to mitigate operational, reputation and business risk.

What do you need to succeed?

Must Have

Strong organizational & decision-making skills
Ideally, the candidate must be fluent with Microsoft office suite of products and be technologically independent.
Customer Service / Contact Centre experience
Shift Flexibility (Evenings, weekends, statutory holidays as required)
- Team follows a US holiday calendar

Nice to Have

In-depth knowledge of day to day Payments Processing procedures.
Knowledge of BESS, SWIFT and Fed Line along with their respective rules. As well as the following applications: RBC Express, PeopleSoft, Epitome, SP&S, Image Center, Web CSR, Eserve and PD Teller

Job Skills

Active Learning, Adaptability, Communication, Critical Thinking, Customer Service, Detail-Oriented, Group Problem Solving, Interpersonal Relationship Management, Product Services

Additional Job Details

Address:

180 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Contract (Fixed Term)

Pay Type:

Salaried

Posted Date:

2026-10-30

Application Deadline:

2026-11-14

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

Apply About employer

More about this job

Responsibilities

The Payment Analyst is responsible for processing domestic and international wire transfers while ensuring adherence to regulatory and KYC guidelines. They provide professional service to clients by resolving issues and maintaining high standards of accuracy and timeliness.

Requirements

Candidates must possess strong organizational and decision-making skills along with experience in customer service or contact centers. Proficiency in Microsoft Office and the ability to work flexible shifts including evenings and weekends are required.

Skills

Payment Processing
Wire Transfer
Customer Service
Regulatory Compliance
Anti Money Laundering
Know Your Customer
Organizational Skills
Decision-making
Microsoft Office
Active Learning
Adaptability
Communication
Critical Thinking
Problem Solving
Interpersonal Skills

Visa sponsorship

Not detected in the job text

Keywords

Payment Analyst
Wire Transfer
KYC
Anti Money Laundering
Regulatory Compliance
Customer Service
Contact Centre
Microsoft Office
BESS
SWIFT
Fed Line
RBC Express
PeopleSoft
Epitome
SP&S
Image Center
Web CSR
Eserve
PD Teller
Financial Services
Banking
Operations
Risk Mitigation
Client Experience
Data Accuracy

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