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Added 11 mins ago
E
Revenue Enablement Senior Manager/Director
EcoVadis
Toronto, ON
- Full-time
Partner with senior GTM leadership to align Revenue Enablement strategy with global business outcomes.
Added 11 mins ago
TM
Industry Relations & Business Development Lead
Toronto Metropolitan University
Brampton, ON
- Full-time
…organizations, and key stakeholders. Working closely with the Senior Manager and internal teams, you’ll identify emerging opportunities, understand industry needs, and help shape…
Added 11 mins ago
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Manager, Partnerships
Canadian Hockey League
Toronto, ON
- Full-time
The Manager, Partnerships is responsible for managing assigned partner relationships, developing and executing marketing activations, and ensuring the successful delivery of contractual…
Added 11 mins ago
EC
Product Manager French Role
Experis Canada
Gatineau, QC
- Contract
🔍 WE'RE HIRING: Sr Product Manager – Enterprise Transformation (EMS) 🔍
Added 11 mins ago
KR
AI Architect
KTek Resourcing
Toronto, ON
- Contract
Partner with marketing leaders, product teams, engineering teams, and platform owners.
Added 11 mins ago
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Director, Marketing
veritree
Vancouver, BC
- $150,000 to $250,000 CAD / year
- Full-time
Partner with Customer Success and Account Management to find co-marketing opportunities that support expansion, renewal, and NRR
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A
Product Marketing Manager
AutoTrader.ca
Toronto, ON
- Full-time
As Product Marketing Manager, you will turn product strategy into clear positioning, effective launches, and measurable marketing activity for an assigned portfolio of automotive software…
Added 11 mins ago
Talent Attraction & Employer Branding Specialist
Greenfield Global Inc.
Mississauga, ON
The ideal person is equal parts recruiter, brand storyteller, systems thinker, and trusted business partner. You are energized by building the tools, processes, and relationships that turn…
Added 11 mins ago
S
Product Manager - SOTI MobiControl
SOTI
Mississauga, ON
- $110,000 to $130,000 CAD / year
- Full-time
…be part of a winning team. As the successful Senior Product Manager, you will be responsible for taking ownership of the product line life cycle from strategic planning to tactical…
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Manager, Product, Pricing & Integrations Operations
Salesforce
Toronto, ON · Canada - Toronto
- Full-time
…customers, sellers, and operators experience our products. You'll partner with Pricing Strategy, Product Management, Engineering, Finance, and Sales Operations, and your business…
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Customer Experience Associate
TD
Toronto, ON
- Part-time
…refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer…
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Account Manager I
TD
Burlington, ON
- Full-time
…within the commercial equipment finance business. As an Account Manager, you will partner with an experienced and knowledgeable Account…
Added 11 mins ago
NC
Manager, Military Integration and Coordination
NAV CANADA
Ottawa, ON
- Full-time
Partner with the Manager, Evolving Aviation Operations to advance common airspace and FUA initiatives, aligning civil and military requirements as integrated aviation concepts evolve.
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Senior Manager, Technology Operations Centre
Moneris
Toronto, ON
- Full-time
The Senior Manager, Technology Operations Centre is responsible for leading the delivery of 24/7/365 technology operations, monitoring, observability, and incident management capabilities…
Added 26 mins ago
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Manager, Compliance Monitoring & Testing (5672)
TD
Toronto, ON
- Full-time
Manager, Compliance Monitoring & Testing is a newly created role on the Core Compliance team to manage the implementation of Monitoring and Testing program, a key program supporting TD's…
Added 26 mins ago
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Account Manager (Spanish Speaker)
CloudTalk
Toronto, ON
- Full-time
…Retention and Portfolio Expansion. You will be a trusted strategic partner to your clients, accountable for their success metrics and the health of your book of…
Added 26 mins ago
RI
Pest Control Technician
Rentokil Initial
Peace River, AB
- $43,000 to $45,000 CAD / year
- Full-time
…Rentokil Terminix business. We pride ourselves on being a trusted partner to many of the world's leading brands across industries as diverse as manufacturing, distribution, retail, food…
Added 26 mins ago
MF
Client Service Associate London, ON
MD Financial Management | Gestion financière MD
London, ON
- Full-time
Reporting to the Manager, Regional Administration, as a Client Service Associate, you will be responsible for providing administrative and operational support, both in-office and virtually,…
Added 26 mins ago
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Demand Generation Manager
Guusto
Canada
- Full-time
We're hiring a hands-on Demand Generation Manager to improve conversion at every stage of our marketing and sales pipeline. You'll dig into the data, find where prospects stall, and run the…
Added 26 mins ago
S
Gestionnaire acquisition de talents
St-Amour
Quebec, QC
- Full-time
We are looking for a Talent Acquisition Manager to lead our talent attraction, recruitment, and onboarding initiatives.
Added 26 mins ago
PH
Senior Project Coordinator - Permanent - 4310
Parker Huggett - A Division of LRO Staffing
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Above all, you want to become a Project Manager by being demonstrably ready, and you want to learn somewhere that will give you the chance to prove it.
Added 26 mins ago
S
Station Design Coordinator
SYSTRA
Montreal, QC
- Full-time
Reporting to the Stations Design Manager, the Station Design Coordinator supports the technical coordination and design governance of assigned station projects. The role is responsible for…
Added 26 mins ago
FG
Laline - Assistant Store Manager - Toronto Eaton Centre
Fox Group Canada Inc.
Toronto, ON
- Full-time
driving revenue and exceeding targets; reviewing daily, weekly, monthly business and people results and partner with the Store Manager in the creation of plans to achieve targets.
Added 26 mins ago
PT
Parts Manager
Premier Truck Group
Sarnia, ON
- Full-time
We are looking for a results-driven Parts Manager to lead our parts department and grow its profitability. This is a fast-paced, people-focused leadership role: you will motivate and…
Added 26 mins ago
PT
Parts Manager
Premier Truck Group
London, ON
- Full-time
We are looking for a results-driven Parts Manager to lead our parts department and grow its profitability. This is a fast-paced, people-focused leadership role: you will motivate and…

RBC

Payment Analyst - GA

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 14, 2026
Posting language: English
Posted: Oct 30, 2026

Original job description

Job Description

What is the opportunity?

As a Payment Analyst - GA will be reporting to the Manager, U.S. Payments Processing. In this role, you are primarily focused on providing professional, attentive service to the first point of contact representatives by accurately fulfilling requests regarding external customer wire origination and document collection. It relates to both domestic and international wires - while taking accountability for delivering a superior client experience including effective problem resolution. You are also responsible for adhering to all regulatory and KYC “Know Your Customer” guidelines including some knowledge of sanctions and Anti Money Laundering rules when processing the wire transfer request.

All responsibilities carried out by US Regulations, Code of Conduct, RBC Values and Guiding Principles ensuring adherence to Privacy Principles.

**Please note this is a 1 year contract position

What you will do?

Answering Wire Transfer origination calls, collecting all information required and completion of initial callback verbatim disclosure
Ensuring all outgoing and incoming Wire requests are processed as per documented procedures, proper authorization, approval, and control procedures.
Complete Wire Transfer requests from the first point of contact customers and representatives.
Partner with colleagues to ensure the delivery of superior client experience.
They are demonstrating a high standard of client care, actively listening to internal/external clients to understand their needs and take ownership of problems and issues.
Ensure accuracy and timeliness to meet service levels and minimize customer impact.
Identify and proactively escalate all potential interest claims, Client complaints or any suspicious transactions situations promptly to mgmt.
Adhere to exception processes established within Payments Processing to mitigate operational, reputation and business risk.

What do you need to succeed?

Must Have

Strong organizational & decision-making skills
Ideally, the candidate must be fluent with Microsoft office suite of products and be technologically independent.
Customer Service / Contact Centre experience
Shift Flexibility (Evenings, weekends, statutory holidays as required)
- Team follows a US holiday calendar

Nice to Have

In-depth knowledge of day to day Payments Processing procedures.
Knowledge of BESS, SWIFT and Fed Line along with their respective rules. As well as the following applications: RBC Express, PeopleSoft, Epitome, SP&S, Image Center, Web CSR, Eserve and PD Teller

Job Skills

Active Learning, Adaptability, Communication, Critical Thinking, Customer Service, Detail-Oriented, Group Problem Solving, Interpersonal Relationship Management, Product Services

Additional Job Details

Address:

180 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Contract (Fixed Term)

Pay Type:

Salaried

Posted Date:

2026-10-30

Application Deadline:

2026-11-14

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.

Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

Apply About employer

More about this job

Responsibilities

The Payment Analyst is responsible for processing domestic and international wire transfers while ensuring adherence to regulatory and KYC guidelines. They provide professional service to clients by resolving issues and maintaining high standards of accuracy and timeliness.

Requirements

Candidates must possess strong organizational and decision-making skills along with experience in customer service or contact centers. Proficiency in Microsoft Office and the ability to work flexible shifts including evenings and weekends are required.

Skills

Payment Processing
Wire Transfer
Customer Service
Regulatory Compliance
Anti Money Laundering
Know Your Customer
Organizational Skills
Decision-making
Microsoft Office
Active Learning
Adaptability
Communication
Critical Thinking
Problem Solving
Interpersonal Skills

Visa sponsorship

Not detected in the job text

Keywords

Payment Analyst
Wire Transfer
KYC
Anti Money Laundering
Regulatory Compliance
Customer Service
Contact Centre
Microsoft Office
BESS
SWIFT
Fed Line
RBC Express
PeopleSoft
Epitome
SP&S
Image Center
Web CSR
Eserve
PD Teller
Financial Services
Banking
Operations
Risk Mitigation
Client Experience
Data Accuracy

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