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Added 9 mins ago
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Full-time
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Senior Credit Officer, Commercial Real Estate - Bilingual (English + French)
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RBC

PIV_INS_BIL_Quebec_2

Côte-Saint-Luc, QC, Canada
Westmount, QC, Canada
Beaconsfield, QC, Canada
Kirkland, QC, Canada
Dollard-Des Ormeaux, QC, Canada
Mont-Royal, QC, Canada
Dorval, QC, Canada
Pointe-Claire, QC, Canada
La Prairie, QC, Canada
Montreal, QC, Canada
Saint-Bruno-de-Montarville, QC, Canada
Brossard, QC, Canada
Saint-Jérôme, QC, Canada
Beauharnois, QC, Canada
Salaberry-de-Valleyfield, QC, Canada
Vaudreuil-Dorion, QC, Canada
Mont-Saint-Hilaire, QC, Canada
Saint-Sauveur, QC, Canada
Terrebonne, QC, Canada
Rosemère, QC, Canada
Saint-Eustache, QC, Canada
Repentigny, QC, Canada
Laval, QC, Canada
Mascouche, QC, Canada
Chambly, QC, Canada
Saint-Hyacinthe, QC, Canada
Châteauguay, QC, Canada
Saint-Lambert, QC, Canada
Boucherville, QC, Canada
Candiac, QC, Canada
Blainville, QC, Canada
Varennes, QC, Canada
Beloeil, QC, Canada
Saint-Jean-sur-Richelieu, QC, Canada
Longueuil, QC, Canada
Saint-Constant, QC, Canada

Job type: Full-time
Apply by: Oct 31, 2026
Posting language: English
Posted: Sep 29, 2026

Apply About employer

Applications open in a new tab.

Original job description

Job Description

What is the opportunity?

We will provide you with the tools, training and support you need to successfully complete the Damage Insurance Certificate delivered by l’Autorité des marches financiers (AMF) and the Other than Life (OTL) Ontario insurance license and other provinces.

As an RBC Licensed Insurance Advisor for Home & Auto, you’ll be the trusted voice on the other end of the phone providing insurance advice and options to help clients protect what’s important to them. You’re empathetic, helpful friendly and provide clear, upfront insurance advice for clients. With every conversation, you’re curious, caring and detail-oriented, with a focus on problem and delivering an exceptional client experience. You will contribute to individual and team sales goals by proactively recommending personal home and auto insurance solutions to new and existing clients, as well as referring them to your partners within the organization.

What will you do?

Provide insurance advice and solutions to clients based on their needs through inbound calls
Exhibit a consistent, positive client experience with every conversation and resolve client concerns at first point of contact, demonstrating relationship building through meaningful discussions
Complete personalized needs assessments and reviews by leveraging tools, resources, and calculators to demonstrate value and support advice recommendations
Demonstrate a solid understanding of regulatory risk when underwriting and updating home & auto insurance policies
Use procedures effectively and seamlessly during conversations with clients
Cultivate and maintain relationships with partners to work as one RBC team

What do you need to succeed?

Must-have

Willingness and ability to successfully obtain the Quebec Damage Insurance certificate delivered by l’Autorité des marchés financiers and the General Insurance License for Ontario Other Than Life and other provinces.
Bilingualism (English and French) required, as you will regularly serve our clients with English and French speaking needs.
High level of reading, comprehension and speaking in both languages
Exceptional customer service skills with the ability to build strong relationships and connect with clients
Flexibility to work all shifts within the hours of operation. The Home & Auto Advice Centre is open Monday – Friday, 8:00am – 8:30pm
Digital literacy across a broad range of services (i.e. smartphones, tablets, laptops etc.)

Nice-to-have

Possession of the Quebec Damage Insurance certificate delivered by l’Autorité des marchés financiers
Post-secondary education
Knowledge of insurance products
Customer service and/or sales experience in a contact centre environment.

What’s in it for you?

Whether it’s developing new skills, opportunities to innovate and grow, modern and comprehensive benefits, or the flexibility to enjoy the moments that matter, at RBC you have everything you need at your fingertips to build your career and life.

Working with an award-winning team Awards | RBC Diversity & Inclusion
A comprehensive Total Rewards package that prioritizes your overall wellbeing, including flexible and modern benefits, competitive compensation and stock options
Work where you belong as part of a supportive, inclusive team and company that celebrate your unique perspectives, background and experience and want you to bring your whole self to work, every day.
Leaders who are invested in your success and provide opportunities to learn, to grow and to try new things. Develop new skills, sharpen existing ones and explore paths you never knew existed with a host of learning programs and tools designed to support you in every phase of your career.
Flexible work arrangements and leaders who support your needs - both personal and professional.
An opportunity to have real impact on the lives of our clients and the communities we serve.
RBCI software tools to boost your productivity

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

Job Skills

Adaptability, Advice Based Solutions, Client Discovery, Communication, Critical Thinking, Curious Mindset, Customer Service, Digital Literacy

Additional Job Details

Address:

1 PLACE VILLE MARIE:MONTRÉAL

City:

Montréal

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

INSURANCE

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-09-29

Application Deadline:

2026-10-31

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.

Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

Apply About employer

More about this job

Responsibilities

Provide insurance advice and solutions to clients through inbound calls while maintaining a positive client experience. Conduct personalized needs assessments and collaborate with internal partners to meet sales goals.

Requirements

Candidates must be willing to obtain the Quebec Damage Insurance certificate and the General Insurance License for Ontario. Bilingualism in English and French is required along with exceptional customer service skills.

Skills

Insurance advice
Customer service
Sales
Relationship building
Problem solving
Needs assessment
Underwriting
Bilingualism
Digital literacy
Communication
Critical thinking
Adaptability
Client discovery
Curious mindset

Benefits

Modern and comprehensive benefits
Competitive compensation
Stock options
Learning programs
Flexible work arrangements

Visa sponsorship

Not detected in the job text

Keywords

Insurance
Damage Insurance Certificate
AMF
OTL
Home Insurance
Auto Insurance
Inbound Calls
Underwriting
Sales
Customer Service
Bilingual
Digital Literacy
Relationship Management
RBC
Financial Services
Needs Assessment
Regulatory Risk
Contact Centre

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