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RBC

Prod Srvc Lead, Client Technology Support– Salesforce CRM

Toronto, ON, Canada

Job type: Full-time
Apply by: Oct 9, 2026
Experience: 3+ years working experience in Production Services capacity.
Posting language: English
Posted: Sep 4, 2026

Apply About employer

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Original job description

Job Description

What is the opportunity?

The Production & Risk Services group is looking for a Prod Srvc Lead, Client Technology Support– Salesforce CRM to help support and lead the operations of a group of complex Client Technology applications. This is an exciting opportunity to join a rapidly growing team supporting a stable but growing business at a major North American Bank.

Client (CRM) & Banking Productions Services support role is in Toronto (200 Bay St) is a critical role which requires good business acumen to be able to work with the business from various LOBs along with strong technical understanding to support our customer relationship management (CRM) systems and as well as supporting the various applications used by GIB (Global Investment Banking).
Client (CRM) & Banking Productions Services lead role ensures operational effectiveness and compliance in supporting our Global business. This role owns and leads the functional aspect of production & risk services for CRM and applications used by GIB.
This role will work in conjunction with the various regional lead other the world in ensure we provide the best of class service to our end users while keeping our applications risk free.
Responsible for working with the Client (CRM) & Banking team on providing business in class service globally
Build tooling to automate monitoring, deployment and our capability to employ DevOps and CI/CD capabilities.
Offering technical expertise and support across the entire portfolio of applications
Managing requests to implement normal/emergency changes, releases and capacity planning.
Coordinate disaster recovery, planning and execution. Update internal config management and risk systems.

What will you do?

Provide user facing front office production support for local and remote users leveraging multiple platforms.
Manage releases and coordinate bugs/enhancement with internal development and external vendors.
Work closely and integrate with the CTB (Change the Bank) team to engage in collaborative agile based development.
Engage with various technical partners and stakeholders to achieve stability in the production environment.
Leverage your strong written and verbal presentation skills including creating of documentation in Confluence runbooks.
Responsibilities include rotational weekend release work + checks.

What do you need to succeed?

Must Have

Prior in-depth experience in supporting and managing global enterprise-wide platforms
Experience with being part of the team that provides 24x7 coverage across different regions
Exposure to capital markets or investment banking
Must have a Bachelor of Science degree or equivalent
Excellent verbal and written communication skills
Must have strong leadership skills and collaborate well with others
Self-motivated, takes initiative, and works well in a team setting
Proven experience with the principles of ITIL Incident Management, Problem Management and Change Management
Experience with RHEL Unix / Linux / Windows environments and basic scripting (Perl, Bash, Python, Powershell, batch)
Experience with MS SQL / Sybase or other equivalent relational database. Ability to write on the fly DB statements
Disciplined approach to document all processes, issues and user stories in Confluence and Jira, combined with strong analytical/critical thinking and ability to continuously multitask and manage priorities
Confidence and capability to quickly learn a new portfolio of applications, become an SME and train demanding users.
3+ years working experience in Production Services capacity.
Disciplined approach to document all processes, issues and user stories in Confluence and Jira
Strong analytical/critical thinking with the implied ability to continuously multitask and manage priorities
Experience with Follow the Sun model

Nice to Have

Preferred having worked in Capital Markets or equivalent.
Experience with BMC Control M/ Airflow preferred, Autosys, Tidal or other batch scheduling platforms acceptable.
Experience with BI tools like Tableau or Power BI
Knowledge of Data bricks, Snow flake and data hydration
Proven history building proactive application monitoring across all environments via ITRS Geneos, AppDynamics, Dynatrace)
Experience with CI/CD pipeline automation (GitHub, Nexus, RLM, Ansible, Elastic, Logstash, Kibana, Jenkins and more)
Hands on exposure to: MemSQL, Ignite, Java Spring, AWS, S3, MongoDB, Data lake, Docker, Kubernetes and more

Mission Statement

Delivery Best-in-class service by providing maximum level of system stability of production environments, reduce cost of application support through efficiency and automation, front-to-back problem and capacity management, and mitigation of risk.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

Leaders who support your development through coaching and managing opportunities

Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
A world-class training program in financial services
Flexible work/life balance options
Opportunities to do challenging work

Job Skills

Computer Operations, Customer Service, Enterprise Application Delivery, Group Problem Solving, Information Technology (IT) Infrastructure, Interpersonal Relationships, Salesforce (Software), Standard Operating Procedure (SOP), System and Console Operations, System Applications, Systems Software

Additional Job Details

Address:

ROYAL BANK PLAZA, 200 BAY ST:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

CAPITAL MARKETS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-07-27

Application Deadline:

2026-10-09

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com</a/span>

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

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More about this job

Responsibilities

Lead production and risk services for Salesforce CRM and Global Investment Banking applications, providing global front-office support and maintaining stable, compliant production environments. Coordinate releases, changes, incident response, disaster recovery, capacity planning, and monitoring automation while collaborating with development teams, vendors, and regional stakeholders.

Requirements

Requires a bachelor's degree or equivalent, at least three years of production services experience, and experience supporting global enterprise platforms with 24/7 coverage, preferably in capital markets or investment banking. Candidates should have ITIL process knowledge, Linux/Windows and scripting experience, relational database skills, strong communication and leadership abilities, and disciplined documentation practices.

Skills

Salesforce CRM Support
Production Support
ITIL Incident, Problem, and Change Management
Linux and Windows Administration
Scripting
SQL and Relational Databases
Release Management
DevOps and CI/CD
Application Monitoring
Disaster Recovery
Capacity Planning
Confluence and Jira
Capital Markets
Stakeholder Collaboration
Technical Documentation
Leadership

Benefits

Bonuses
Flexible Benefits
Competitive Compensation
Commissions
Stock
Coaching and Development Opportunities
Training Program
Flexible Work-Life Balance Options

Visa sponsorship

Not detected in the job text

Keywords

Salesforce CRM
Production Services
Capital Markets
Investment Banking
ITIL
Incident Management
Problem Management
Change Management
RHEL
Unix
Linux
Windows
Perl
Bash
Python
PowerShell
MS SQL
Sybase
Confluence
Jira
DevOps
CI/CD
BMC Control-M
Airflow
Autosys
Tableau
Power BI
Databricks
Snowflake
ITRS Geneos

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