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Added 15 mins ago
Project Controls Coordinator
Kenaidan Contracting Ltd.
Toronto, ON
Full-time
Experience with Primavera P6, Microsoft Project, EcoSys, Power BI, or similar project controls software is preferred.
Added 15 mins ago
Project Controls Reporting Analyst
Kenaidan Contracting Ltd.
Toronto, ON
Full-time
Design and maintain Power BI dashboards and reporting solutions using DAX and Power Query.
Added 15 mins ago
Sales Operations Manager
Fathom Talent Group
Toronto, ON · Greater Toronto Area, Canada
Full-time
Strong proficiency in Excel, and reporting fluency in Tableau or Power BI.
Added 15 mins ago
Senior Data Scientist / Toronto, ON (Hybrid) - FTE
AceStack
Toronto, ON
Full-time
Experience with data visualization tools such as Tableau, Power BI, or similar platforms.
Added 15 mins ago
Reporting Analyst
BGIS
Markham, ON
Full-time
Knowledge of trends in technology relating to software applications, such as Database tools, Power BI, Access, MS office tools, Tableau, SQL, Python, and others is considered an asset.
Added 15 mins ago
ERP Systems Engineer
Clean Works
St. Catharines, ON
Full-time
Added 15 mins ago
Manager, Financial Planning and Analysis
General Fusion
Richmond, BC
Full-time
…Target Fusion, designed from the ground up with a commercial power plant in mind. At our labs in Richmond, BC, we're operating Lawson Machine 26 (LM26), our fusion demonstration machine…
Added 16 mins ago
Sector Data and Insights Strategist
OCAS
Guelph, ON
Advanced knowledge of data visualization, reporting, and analytical tools such as Power BI, SQL, Excel, Python, R, or similar technologies
Added 29 mins ago
Data / BI (Business Intelligence) Analyst (12-month contract)
Lawyers Professional Indemnity Company
Toronto, ON
Full-time
…developing reports and dashboards in, but not limited to, Excel, Power Query and PowerBI. Leveraging/utilizing various tools and technologies such as database queries/management, Python and…
Added 29 mins ago
People Data Analyst Co-Op Student
ARC'TERYX
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…experience and make more informed decisions with tools like Power BI, SQL, Python and Databricks. This is an exciting opportunity to learn how people analytics, people science, data…
Added 29 mins ago
Warehouse Automation Processes Co-Op
ARC'TERYX
New Westminster, BC
In this role you will learn and/or use the following technology: SAP S4/EWM, Autostore Exacta Portal and Exacta Journal, Power BI and other reporting tools, Microsoft Office.
Added 45 mins ago
Financial Analyst
Intact FC
Toronto, ON
Full-time
Experience with Power BI or another business intelligence/reporting platform is preferred.
Added 45 mins ago
QA Team Leader
Nestle Operational Services Worldwide SA
Toronto, ON
Proficiency in Microsoft Excel and PowerPoint, with working knowledge of Power BI for data analysis, reporting, and presentation development.
Added 45 mins ago
Sr. Analyst, Treasury
Aecon
Toronto, ON
…nuclear programs. The projects we build connect communities and power future generations. With deep roots in North America and a strong footprint internationally, Aecon brings global…
Added 52 mins ago
Data Engineer
InfoFarm
Engineer, BC
Full-time
We are looking for a Data Engineer to help design, build, and maintain modern data platforms that power data-driven decision-making. You’ll work closely with senior engineers and business…
Added 52 mins ago
Spare Parts Coordinator
Husky Technologies
Bolton, ON
Full-time
Solid technical skills experience using MS Office (Outlook, Excel, Power BI and Word)
Added 52 mins ago
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
Full-time
Advanced Excel skills; Power BI or similar tools strongly preferred
Added 52 mins ago
Python Developer
RAPS Consulting Inc
Toronto, ON
$50 to $60 CAD / hour
Contract
We are looking for an experienced Python Developer with a strong banking or financial services background to build and maintain scalable data pipelines and analytical solutions.
Added 53 mins ago
Research Assistant
University Health Network
Toronto, ON
Contract
Experience working with Microsoft Excel for data management and analysis; experience with statistical or analytics software (e.g., SPSS, R, Power BI or similar tools) is an asset.
Added 1 hour ago
People Data Analyst Co-Op Student
Arc'teryx Equipment
North Vancouver, BC
Internship
…experience and make more informed decisions with tools like Power BI, SQL, Python and Databricks. This is an exciting opportunity to learn how people analytics, people science, data…
Added 1 hour ago
Senior Data Scientist – Machine Learning
K&K Global Talent Solutions INC.
ON · Ontario, Canada
Full-time
Added 1 hour ago
Research Assistant
University Health Network
Toronto, ON
Contract
Experience working with Microsoft Excel for data management and analysis; experience with statistical or analytics software (e.g., SPSS, R, Power BI or similar tools) is an asset.
Added 1 hour ago
Data Analyst
Cyient
Montreal, QC
Full-time
Support the Data Analytics Lead in building and maintaining Power BI dashboards and reports
Added 1 hour ago
Senior Manager
Robertson & Company Ltd.
Hamilton, ON
$130,000 to $150,000 CAD / year
Full-time
Strong Microsoft Office skills, including Word, Excel, PowerPoint, SharePoint, Visio, and Power BI
Added 1 hour ago
Warehouse Automation Processes Co-Op
Arc'teryx Equipment
New Westminster, BC
$44,700 to $55,100 CAD / year
Internship
In this role you will learn and/or use the following technology: SAP S4/EWM, Autostore Exacta Portal and Exacta Journal, Power BI and other reporting tools, Microsoft Office.

RBC

Prod Srvc Lead, Client Technology Support– Salesforce CRM

Toronto, ON, Canada

Job type: Full-time
Apply by: Oct 9, 2026
Experience: ·3+ years working experience in Production Services capacity.
Posting language: English
Posted: Sep 25, 2026

Apply About employer

Applications open in a new tab.

Original job description

Job Description

What is the opportunity?

The Production & Risk Services group is looking for a Prod Srvc Lead, Client Technology Support– Salesforce CRM to help support and lead the operations of a group of complex Client Technology applications. This is an exciting opportunity to join a rapidly growing team supporting a stable but growing business at a major North American Bank.

Client (CRM) & Banking Productions Services support role is in Toronto (200 Bay St) is a critical role which requires good business acumen to be able to work with the business from various LOBs along with strong technical understanding to support our customer relationship management (CRM) systems and as well as supporting the various applications used by GIB (Global Investment Banking).
Client (CRM) & Banking Productions Services lead role ensures operational effectiveness and compliance in supporting our Global business. This role owns and leads the functional aspect of production & risk services for CRM and applications used by GIB.
This role will work in conjunction with the various regional lead other the world in ensure we provide the best of class service to our end users while keeping our applications risk free.
Responsible for working with the Client (CRM) & Banking team on providing business in class service globally
Build tooling to automate monitoring, deployment and our capability to employ DevOps and CI/CD capabilities.
Offering technical expertise and support across the entire portfolio of applications
Managing requests to implement normal/emergency changes, releases and capacity planning.
Coordinate disaster recovery, planning and execution. Update internal config management and risk systems.

What will you do?

Provide user facing front office production support for local and remote users leveraging multiple platforms.
Manage releases and coordinate bugs/enhancement with internal development and external vendors.
Work closely and integrate with the CTB (Change the Bank) team to engage in collaborative agile based development.
Engage with various technical partners and stakeholders to achieve stability in the production environment.
Leverage your strong written and verbal presentation skills including creating of documentation in Confluence runbooks.
Responsibilities include rotational weekend release work + checks.

What do you need to succeed?

Must Have

Prior in-depth experience in supporting and managing global enterprise-wide platforms
Experience with being part of the team that provides 24x7 coverage across different regions
Exposure to capital markets or investment banking
Must have a Bachelor of Science degree or equivalent
Excellent verbal and written communication skills
Must have strong leadership skills and collaborate well with others
Self-motivated, takes initiative, and works well in a team setting
Proven experience with the principles of ITIL Incident Management, Problem Management and Change Management
Experience with RHEL Unix / Linux / Windows environments and basic scripting (Perl, Bash, Python, Powershell, batch)
Experience with MS SQL / Sybase or other equivalent relational database. Ability to write on the fly DB statements
Disciplined approach to document all processes, issues and user stories in Confluence and Jira, combined with strong analytical/critical thinking and ability to continuously multitask and manage priorities
Confidence and capability to quickly learn a new portfolio of applications, become an SME and train demanding users.
·3+ years working experience in Production Services capacity.
Disciplined approach to document all processes, issues and user stories in Confluence and Jira
Strong analytical/critical thinking with the implied ability to continuously multitask and manage priorities
Experience with Follow the Sun model

Nice to Have

Preferred having worked in Capital Markets or equivalent.
Experience with BMC Control M/ Airflow preferred, Autosys, Tidal or other batch scheduling platforms acceptable.
Experience with BI tools like Tableau or Power BI
Knowledge of Data bricks, Snow flake and data hydration
Proven history building proactive application monitoring across all environments via ITRS Geneos, AppDynamics, Dynatrace)
Experience with CI/CD pipeline automation (GitHub, Nexus, RLM, Ansible, Elastic, Logstash, Kibana, Jenkins and more)
Hands on exposure to: MemSQL, Ignite, Java Spring, AWS, S3, MongoDB, Data lake, Docker, Kubernetes and more

Mission Statement

Delivery Best-in-class service by providing maximum level of system stability of production environments, reduce cost of application support through efficiency and automation, front-to-back problem and capacity management, and mitigation of risk.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

Leaders who support your development through coaching and managing opportunities

Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
A world-class training program in financial services
Flexible work/life balance options
Opportunities to do challenging work

Job Skills

Computer Operations, Customer Service, Enterprise Application Delivery, Group Problem Solving, Information Technology (IT) Infrastructure, Interpersonal Relationships, Salesforce (Software), Standard Operating Procedure (SOP), System and Console Operations, System Applications, Systems Software

Additional Job Details

Address:

ROYAL BANK PLAZA, 200 BAY ST:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

CAPITAL MARKETS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-07-27

Application Deadline:

2026-10-09

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

Apply About employer

More about this job

Responsibilities

The role involves leading production and risk services for CRM and Global Investment Banking applications to ensure operational effectiveness and system stability. Responsibilities include automating monitoring and deployment, managing releases, and coordinating disaster recovery planning.

Requirements

Candidates must have a Bachelor of Science degree and at least 3 years of experience in a production services capacity. Strong technical proficiency in relational databases, scripting, and ITIL methodologies is required, along with excellent communication and leadership skills.

Skills

Salesforce CRM
Production support
ITIL
Incident management
Problem management
Change management
RHEL
Unix
Linux
Windows
Scripting
MS SQL
Sybase
Confluence
Jira
DevOps

Benefits

Bonuses
Flexible benefits
Competitive compensation
Stock options
Professional development coaching
Training program

Visa sponsorship

Not detected in the job text

Keywords

Salesforce CRM
Production Services
Capital Markets
Investment Banking
ITIL
DevOps
CI/CD
RHEL
Unix
Linux
Windows
Perl
Bash
Python
Powershell
MS SQL
Sybase
Confluence
Jira
Agile
Disaster Recovery
Capacity Planning
Automation
Monitoring
AppDynamics
Dynatrace
ITRS Geneos
Ansible
Docker
Kubernetes

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