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Added 1 hour ago
Salesforce Platform Engineer
RBC
Toronto, ON
Full-time
We are seeking an experienced Salesforce Platform Engineer to support the design, development, and enhancement of our commercial lending platform built on nCino. You will work closely with…
Added 1 hour ago
Prod Srvc Lead, Client Technology Support– Salesforce CRM
RBC
Toronto, ON
Full-time
The Production & Risk Services group is looking for a Prod Srvc Lead, Client Technology Support– Salesforce CRM to help support and lead the operations of a group of complex Client…
Added 1 hour ago
Head of Sales ZEISS Medical Technology - Ophthalmology
ZEISS Group
Toronto, ON
Full-time
Lead the achievement of annual revenue, profit and market share objectives for the Canadian Ophthalmic Devices business.
Added 1 hour ago
Head of Sales ZEISS Medical Technology - Microsurgery
ZEISS Group
Toronto, ON
Full-time
The incumbent leverages Salesforce and commercial analytics to drive forecasting accuracy, pipeline visibility, account planning, business insights, and sales performance across the…
Added 1 hour ago
Business Development Manager
Sysco
Vancouver, BC · Sysco Vancouver
Full-time
…prioritizing the use of advanced analytics and other forms of lead generation while leveraging Sysco’s Salesforce platform, and negotiating contracts to secure new business. By utilizing a…
Added 2 hours ago
Marketing CRM Automation Specialist
Resolve Sleep Health
Toronto, ON
Up to $80,000 CAD / year
Full-time
We are looking for a highly technical and commercially minded Marketing Automaton Specialist to lead patient engagement communications across email, SMS, and lifecycle marketing programs.…
Added 7 hours ago
National Accounts Manager
White Cap Canada
ON · Ontario, Canada
Full-time
…and leverage analytics to drive account growth. Serves as the lead resource to accomplish the complete ownership of these customers. Manages a 10-20 customer portfolio of $50M - $100M in…
Added 7 hours ago
Prod Srvc Lead, Client Technology Support– Salesforce CRM
RBC
Toronto, ON
Full-time
The Production & Risk Services group is looking for a Prod Srvc Lead, Client Technology Support– Salesforce CRM to help support and lead the operations of a group of complex Client…
Added 8 hours ago
CRM Support Analyst
Royal Bank of Canada
Toronto, ON
Full-time
Client (CRM) & Banking Productions Services lead role ensures operational effectiveness and compliance in supporting our Global business. This role owns and leads the functional aspect of…
Added 9 hours ago
Customer Growth Marketing Manager
FacilityOS
Toronto, ON · North York, ON
$85,000 to $110,000 CAD / year
Full-time
Define campaign eligibility, suppression, and overlap rules with cross-functional partners to protect the customer experience and prevent conflicting outreach.
Added 10 hours ago
Senior/Principal Enterprise Architect (Level 18 & Level 19) - EN 425
Export Development Canada | Exportation et développement Canada
Remote, Canada
Full-time · Remote
Lead and ensure integrated digital, data, infrastructure, and cybersecurity implementations to create excellent customer, user, and employee experiences.
Added 10 hours ago
Forward Deployed Solution Engineer – Applied AI FDE
ServiceNow
Montreal, QC
Full-time
Added 11 hours ago
ACCOUNT EXECUTIVE
Gonez Media
Toronto, ON
Full-time
Lead sales conversations from initial outreach through proposal development, negotiation, and close
Added 11 hours ago
Director, Pricing Strategy and Operations
Varicent
Toronto, ON
Shape the Future: Lead in redefining revenue optimization.
Added 11 hours ago
Data Access Engineering Specialist
Randstad Digital
London, ON
Full-time
Cross-Functional Collaboration: Partner with cross-functional technology teams, lead integration testing, analyze access issue patterns, and deliver progress updates to executive…
Added 12 hours ago
Head of Sales ZEISS Medical Technology - Microsurgery
ZEISS Group
Toronto, ON · North York, ON
Full-time
The incumbent leverages Salesforce and commercial analytics to drive forecasting accuracy, pipeline visibility, account planning, business insights, and sales performance across the…
Added 12 hours ago
Senior Salesforce Agentforce
Apptoza Inc.
Montreal, QC
Contract
Role Descriptions: A proven and a hands-on Senior Salesforce Agentforce Revenue Cloud (CPQ & Billing) technical architect with 10+ years of design/ architect experience and at least 5 full…
Added 12 hours ago
Customer Marketing Manager
FacilityOS
Remote, Canada
$85,000 to $110,000 CAD / year
Full-time · Remote
Define campaign eligibility, suppression, and overlap rules with cross-functional partners to protect the customer experience and prevent conflicting outreach.
Added 12 hours ago
Operations Lead, Care
Tonal
Remote, Canada
$78,000 to $95,000 CAD / year
Full-time · Remote
The Operations Lead, Care is a cross-functional operations generalist responsible for helping improve how Tonal’s Customer Care organization works.
Added 12 hours ago
Senior Business Systems Analyst
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Contract
Translate business needs into functional specifications for Salesforce, ServiceNow, and DXP/DAM platforms
Added 12 hours ago
Senior Product Manager
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London, ON
Lead cross-functional project teams through stage-gate development, design controls, product economics, clinical evaluation, and high-impact global product launches
Added 13 hours ago
Senior Integration Developer
York University
Toronto, ON
Full-time
Added 13 hours ago
Staff Software Engineer (Architecture)
Lantern
Vancouver, BC
Full-time
As a Staff Engineer, you’ll partner with cross-functional teams – including engineering leads, product managers, clinicians, and compliance – to influence the design and delivery of…
Added 13 hours ago
Senior Digital Product Owner
Scotiabank
Toronto, ON
…end-to-end ownership for various product offerings, including Salesforce CRM capabilities, by leading cross-functional teams to conceptualize, define and implement new features. Leveraging…
Added 13 hours ago
Staff Software Engineer (Architecture)
Lantern
Vancouver, BC
As a Staff Engineer, you’ll partner with cross-functional teams – including engineering leads, product managers, clinicians, and compliance – to influence the design and delivery of…

RBC

Prod Srvc Lead, Client Technology Support– Salesforce CRM

Toronto, ON, Canada

Job type: Full-time
Apply by: Oct 9, 2026
Experience: ·3+ years working experience in Production Services capacity.
Posting language: English
Posted: Sep 25, 2026

Apply About employer

Applications open in a new tab.

Original job description

Job Description

What is the opportunity?

The Production & Risk Services group is looking for a Prod Srvc Lead, Client Technology Support– Salesforce CRM to help support and lead the operations of a group of complex Client Technology applications. This is an exciting opportunity to join a rapidly growing team supporting a stable but growing business at a major North American Bank.

Client (CRM) & Banking Productions Services support role is in Toronto (200 Bay St) is a critical role which requires good business acumen to be able to work with the business from various LOBs along with strong technical understanding to support our customer relationship management (CRM) systems and as well as supporting the various applications used by GIB (Global Investment Banking).
Client (CRM) & Banking Productions Services lead role ensures operational effectiveness and compliance in supporting our Global business. This role owns and leads the functional aspect of production & risk services for CRM and applications used by GIB.
This role will work in conjunction with the various regional lead other the world in ensure we provide the best of class service to our end users while keeping our applications risk free.
Responsible for working with the Client (CRM) & Banking team on providing business in class service globally
Build tooling to automate monitoring, deployment and our capability to employ DevOps and CI/CD capabilities.
Offering technical expertise and support across the entire portfolio of applications
Managing requests to implement normal/emergency changes, releases and capacity planning.
Coordinate disaster recovery, planning and execution. Update internal config management and risk systems.

What will you do?

Provide user facing front office production support for local and remote users leveraging multiple platforms.
Manage releases and coordinate bugs/enhancement with internal development and external vendors.
Work closely and integrate with the CTB (Change the Bank) team to engage in collaborative agile based development.
Engage with various technical partners and stakeholders to achieve stability in the production environment.
Leverage your strong written and verbal presentation skills including creating of documentation in Confluence runbooks.
Responsibilities include rotational weekend release work + checks.

What do you need to succeed?

Must Have

Prior in-depth experience in supporting and managing global enterprise-wide platforms
Experience with being part of the team that provides 24x7 coverage across different regions
Exposure to capital markets or investment banking
Must have a Bachelor of Science degree or equivalent
Excellent verbal and written communication skills
Must have strong leadership skills and collaborate well with others
Self-motivated, takes initiative, and works well in a team setting
Proven experience with the principles of ITIL Incident Management, Problem Management and Change Management
Experience with RHEL Unix / Linux / Windows environments and basic scripting (Perl, Bash, Python, Powershell, batch)
Experience with MS SQL / Sybase or other equivalent relational database. Ability to write on the fly DB statements
Disciplined approach to document all processes, issues and user stories in Confluence and Jira, combined with strong analytical/critical thinking and ability to continuously multitask and manage priorities
Confidence and capability to quickly learn a new portfolio of applications, become an SME and train demanding users.
·3+ years working experience in Production Services capacity.
Disciplined approach to document all processes, issues and user stories in Confluence and Jira
Strong analytical/critical thinking with the implied ability to continuously multitask and manage priorities
Experience with Follow the Sun model

Nice to Have

Preferred having worked in Capital Markets or equivalent.
Experience with BMC Control M/ Airflow preferred, Autosys, Tidal or other batch scheduling platforms acceptable.
Experience with BI tools like Tableau or Power BI
Knowledge of Data bricks, Snow flake and data hydration
Proven history building proactive application monitoring across all environments via ITRS Geneos, AppDynamics, Dynatrace)
Experience with CI/CD pipeline automation (GitHub, Nexus, RLM, Ansible, Elastic, Logstash, Kibana, Jenkins and more)
Hands on exposure to: MemSQL, Ignite, Java Spring, AWS, S3, MongoDB, Data lake, Docker, Kubernetes and more

Mission Statement

Delivery Best-in-class service by providing maximum level of system stability of production environments, reduce cost of application support through efficiency and automation, front-to-back problem and capacity management, and mitigation of risk.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

Leaders who support your development through coaching and managing opportunities

Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
A world-class training program in financial services
Flexible work/life balance options
Opportunities to do challenging work

Job Skills

Computer Operations, Customer Service, Enterprise Application Delivery, Group Problem Solving, Information Technology (IT) Infrastructure, Interpersonal Relationships, Salesforce (Software), Standard Operating Procedure (SOP), System and Console Operations, System Applications, Systems Software

Additional Job Details

Address:

ROYAL BANK PLAZA, 200 BAY ST:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

CAPITAL MARKETS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-07-27

Application Deadline:

2026-10-09

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

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More about this job

Responsibilities

The role involves leading production and risk services for CRM and Global Investment Banking applications to ensure operational effectiveness and system stability. Responsibilities include automating monitoring and deployment, managing releases, and coordinating disaster recovery planning.

Requirements

Candidates must have a Bachelor of Science degree and at least 3 years of experience in a production services capacity. Strong technical proficiency in relational databases, scripting, and ITIL methodologies is required, along with excellent communication and leadership skills.

Skills

Salesforce CRM
Production support
ITIL
Incident management
Problem management
Change management
RHEL
Unix
Linux
Windows
Scripting
MS SQL
Sybase
Confluence
Jira
DevOps

Benefits

Bonuses
Flexible benefits
Competitive compensation
Stock options
Professional development coaching
Training program

Visa sponsorship

Not detected in the job text

Keywords

Salesforce CRM
Production Services
Capital Markets
Investment Banking
ITIL
DevOps
CI/CD
RHEL
Unix
Linux
Windows
Perl
Bash
Python
Powershell
MS SQL
Sybase
Confluence
Jira
Agile
Disaster Recovery
Capacity Planning
Automation
Monitoring
AppDynamics
Dynatrace
ITRS Geneos
Ansible
Docker
Kubernetes

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