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Added 12 mins ago
T
Manager, WFM AI Capabilities, Insights & Integration
TD
Toronto, ON
- Full-time
As part of Enterprise WFM, the successful applicant will build and lead a high-performing team, establish standards for WFM data and insights, and advance the practical adoption of…
Added 27 mins ago
N(
Curriculum Development Lead, Corporate and Continuing Education
NAIT (Northern Alberta Institute of Technology)
AB · Edmonton, AB
- Full-time
Corporate & Continuing Education (CCE) is seeking an innovative, enthusiastic Curriculum Development Lead to join their team. Reporting to the Curriculum Development Supervisor in Product…
Added 27 mins ago
Manager, Production
I M P Group International Inc.
Amherst, NS
Monitor and manage the Production organization to ensure that the organization meets the objectives of the production schedule, cost and quality of the product to the customer
Added 41 mins ago
TR
Planner, Maintenance
Teck Resources Limited
Kamloops, BC
- $108,000 to $133,000 CAD / year
- Full-time
Lead initiatives through our formal Continuous Improvement process
Added 41 mins ago
A
Senior Regional Manager, Customer/ Partner Operations (Based in Yokohama)
Agoda
Toronto, ON
- Full-time
Lead multi-site, multi-country customer operations (including inhouse and BPO partners where applicable)
Added 41 mins ago
A
Pmo Specialist
Actalent
Calgary, AB
- $80 to $90 CAD / hour
- Contract
Reporting to the Director of PMO, the PMO lead/specialist will be responsible for establishing and leading our client's Transmission Project Management Office (PMO). This individual will…
Added 41 mins ago
SB
Senior Estimator, Major Projects
Soletanche Bachy
Hamilton, ON
- Full-time
Lead the preparation, cost estimation, commercial evaluation and execution of major project tender submissions.
Added 42 mins ago
MI
Maintenance Supervisor (Midnights)
Means Industries
London, ON
- Full-time
Lead daily and weekly department communication meetings
Added 56 mins ago
AH
Supervisor
Alberta Health Services
AB · Edmonton, AB
- Part-time
…introduction to the operations management stream and could lead to other opportunities within Food Services…
Added 56 mins ago
NP
Senior Manager, Process Engineering
Neo Performance Materials
Peterborough, ON
- $130,000 to $160,000 CAD / year
- Full-time
Neo Performance Materials is seeking a Senior Manager, Process Engineering to lead process development, improvement, and expansion initiatives within our Chemicals & Oxides business. This…
Added 57 mins ago
AH
Supervisor
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Full-time
…introduction to the operations management stream and could lead to other opportunities within Food Services…
Added 57 mins ago
WH
Sous Chef
Westmont Hospitality Group
Vancouver, BC
- $55,000 to $65,000 CAD / year
…Lounge at Parq Casino, where you'll have the opportunity to lead high-performing culinary teams, uphold exceptional food standards, and play a key role in driving the success of some of…
Added 1 hour ago
M
RQ00762 - Systems Analyst - Senior
Maarut
Toronto, ON
- Contract
of a diverse range of cost effective I&IT solutions.
Added 2 hours ago
UA
Plant Manager
Umbilical Advanced
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Lead the overall manufacturing operation, with accountability for safety, quality, delivery, productivity and cost
Added 2 hours ago
B&
Seasonal Retail Sales Associate-WILLOWBROOK SHOPPING CENTRE
Bath & Body Works
Langley (District), BC · Langley, BC
- $19.25 USD / hour
- Part-time
…your next chapter, we invest in your growth so you can learn, lead and help create feel good moments every…
Added 2 hours ago
B&
Seasonal Retail Sales Associate-BRAMALEA CITY CENTRE
Bath & Body Works
Brampton, ON
- $18.95 USD / hour
- Part-time
…your next chapter, we invest in your growth so you can learn, lead and help create feel good moments every…
Added 3 hours ago
Electrical Reliability Planner
Amrize
Exshaw, AB
…services are planned and executed safely, efficiently, and cost effectively. The role supports continuous improvement of equipment reliability and maintenance performance through SAP PM…
Added 3 hours ago
Plant Manager - Asphalt
Amrize
Saint-Eustache, QC · St-Eustache, Queb
The Asphalt Plant Manager is directly responsible for the overall management of the site. They lead plant operations, health and safety, maintenance, quality control, personnel management,…
Added 5 hours ago
NA
Curriculum Development Lead, Corporate and Continuing Education
Northern Alberta Institute of Technology
St. Catharines, ON · Main Campus
- Full-time
Corporate & Continuing Education (CCE) is seeking an innovative, enthusiastic Curriculum Development Lead to join their team. Reporting to the Curriculum Development Supervisor in Product…
Added 5 hours ago
A
Senior Regional Manager, Customer/ Partner Operations (Based in Yokohama)
Agoda
Vancouver, BC
- Full-time
Lead multi-site, multi-country customer operations (including inhouse and BPO partners where applicable)
Added 5 hours ago
EK
Sous Chef
Earls Kitchen + Bar
Vancouver, BC
- $35,000 to $60,000 CAD / year
- Full-time
We are looking for a passionate and experienced Sous Chef to inspire, lead and mentor our kitchen team. Our ideal candidate has a commitment to excellence and a desire to learn and grow.
Added 5 hours ago
Business & Financial Performance Manager
FortisBC
Burnaby, BC · Prince George, BC · Trail, BC
Contribute to monthly and annual cost and service quality reporting.
Added 5 hours ago
MC
Director, Integrated Business Optimization
Methanex Corporation
Vancouver, BC
- Full-time
The Director, Integrated Business Optimization is a new role within the Corporate Development Team, created to help lead Methanex’s Integrated Sales & Supply Chain Optimization (IS&SO)…
Added 5 hours ago
GR
COMMUNITY AFFAIRS COORDINATOR – LOWER BASIN
Guadalupe-Blanco River Authority
Clear Creek, ON
- Full-time
Medical, Dental, Vision, and Life Insurance at no cost to employee
Added 5 hours ago
BG
Spare Parts Group Leader
Bosch Group
Welland, ON
- Full-time
Monitor inventory service levels, market lead-time expectations, and stocking requirements to maximize sales opportunities.

RBC

Prod Srvc Lead, Client Technology Support– Salesforce CRM

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Oct 30, 2026
Experience: ·3+ years working experience in Production Services capacity.
Posting language: English
Posted: Oct 16, 2026

Original job description

Job Description

What is the opportunity?

The Production & Risk Services group is looking for a Prod Srvc Lead, Client Technology Support– Salesforce CRM to help support and lead the operations of a group of complex Client Technology applications. This is an exciting opportunity to join a rapidly growing team supporting a stable but growing business at a major North American Bank.

Client (CRM) & Banking Productions Services support role is in Toronto (200 Bay St) is a critical role which requires good business acumen to be able to work with the business from various LOBs along with strong technical understanding to support our customer relationship management (CRM) systems and as well as supporting the various applications used by GIB (Global Investment Banking).
Client (CRM) & Banking Productions Services lead role ensures operational effectiveness and compliance in supporting our Global business. This role owns and leads the functional aspect of production & risk services for CRM and applications used by GIB.
This role will work in conjunction with the various regional lead other the world in ensure we provide the best of class service to our end users while keeping our applications risk free.
Responsible for working with the Client (CRM) & Banking team on providing business in class service globally
Build tooling to automate monitoring, deployment and our capability to employ DevOps and CI/CD capabilities.
Offering technical expertise and support across the entire portfolio of applications
Managing requests to implement normal/emergency changes, releases and capacity planning.
Coordinate disaster recovery, planning and execution. Update internal config management and risk systems.

What will you do?

Provide user facing front office production support for local and remote users leveraging multiple platforms.
Manage releases and coordinate bugs/enhancement with internal development and external vendors.
Work closely and integrate with the CTB (Change the Bank) team to engage in collaborative agile based development.
Engage with various technical partners and stakeholders to achieve stability in the production environment.
Leverage your strong written and verbal presentation skills including creating of documentation in Confluence runbooks.
Responsibilities include rotational weekend release work + checks.

What do you need to succeed?

Must Have

Prior in-depth experience in supporting and managing global enterprise-wide platforms
Experience with being part of the team that provides 24x7 coverage across different regions
Exposure to capital markets or investment banking
Must have a Bachelor of Science degree or equivalent
Excellent verbal and written communication skills
Must have strong leadership skills and collaborate well with others
Self-motivated, takes initiative, and works well in a team setting
Proven experience with the principles of ITIL Incident Management, Problem Management and Change Management
Experience with RHEL Unix / Linux / Windows environments and basic scripting (Perl, Bash, Python, Powershell, batch)
Experience with MS SQL / Sybase or other equivalent relational database. Ability to write on the fly DB statements
Disciplined approach to document all processes, issues and user stories in Confluence and Jira, combined with strong analytical/critical thinking and ability to continuously multitask and manage priorities
Confidence and capability to quickly learn a new portfolio of applications, become an SME and train demanding users.
·3+ years working experience in Production Services capacity.
Disciplined approach to document all processes, issues and user stories in Confluence and Jira
Strong analytical/critical thinking with the implied ability to continuously multitask and manage priorities
Experience with Follow the Sun model

Nice to Have

Preferred having worked in Capital Markets or equivalent.
Experience with BMC Control M/ Airflow preferred, Autosys, Tidal or other batch scheduling platforms acceptable.
Experience with BI tools like Tableau or Power BI
Knowledge of Data bricks, Snow flake and data hydration
Proven history building proactive application monitoring across all environments via ITRS Geneos, AppDynamics, Dynatrace)
Experience with CI/CD pipeline automation (GitHub, Nexus, RLM, Ansible, Elastic, Logstash, Kibana, Jenkins and more)
Hands on exposure to: MemSQL, Ignite, Java Spring, AWS, S3, MongoDB, Data lake, Docker, Kubernetes and more

Mission Statement

Delivery Best-in-class service by providing maximum level of system stability of production environments, reduce cost of application support through efficiency and automation, front-to-back problem and capacity management, and mitigation of risk.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

Leaders who support your development through coaching and managing opportunities

Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
A world-class training program in financial services
Flexible work/life balance options
Opportunities to do challenging work

Job Skills

Computer Operations, Customer Service, Enterprise Application Delivery, Group Problem Solving, Information Technology (IT) Infrastructure, Interpersonal Relationships, Salesforce (Software), Standard Operating Procedure (SOP), System and Console Operations, System Applications, Systems Software

Additional Job Details

Address:

ROYAL BANK PLAZA, 200 BAY ST:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

CAPITAL MARKETS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-07-27

Application Deadline:

2026-10-30

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

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More about this job

Responsibilities

The role involves leading production and risk services for CRM and Global Investment Banking applications while ensuring operational effectiveness and system stability. Responsibilities include automating monitoring and deployment, managing releases, and coordinating disaster recovery efforts.

Requirements

Candidates must have at least 3 years of experience in production services, including support for enterprise-wide platforms and capital markets. A Bachelor of Science degree or equivalent is required, along with proficiency in ITIL principles and various technical environments like SQL, Unix, and Linux.

Skills

Salesforce
CRM
Production support
ITIL
Incident management
Change management
DevOps
CI/CD
SQL
Unix
Linux
Windows
Scripting
Leadership
Analytical thinking
Communication

Benefits

Bonuses
Flexible benefits
Competitive compensation
Stock options
World-class training program
Flexible work/life balance options

Visa sponsorship

Not detected in the job text

Keywords

Salesforce
CRM
Production Services
Capital Markets
Investment Banking
ITIL
Incident Management
Change Management
DevOps
CI/CD
SQL
Sybase
Unix
Linux
Windows
Perl
Bash
Python
Powershell
Confluence
Jira
Automation
Monitoring
Disaster Recovery
Capacity Planning
Agile
Release Management
Technical Support
Banking
Risk Management

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