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Added 10 mins ago
Marketing Operations Analyst
D2L
Canada
Help maintain and optimize lead scoring, routing, and lifecycle stage definitions with Sales, Marketing, and RevOps
Added 40 mins ago
ES
Project Coordinator
ENTRUST Solutions Group
AB · Calgary, AB
- Full-time
Manage smaller engineering projects along with the technical lead
Added 40 mins ago
GM
Senior Software Developer - CI/CD and Software Development Tools
General Motors
Markham, ON
- Full-time
Proven ability to lead or drive challenging technical projects with high levels of ambiguity to successful completion.
Added 40 mins ago
JA
Business Development Manager – Substation Services & Lifecycle Solutions
JR Automation
Stoney Creek, NB
- Full-time
Build and maintain a robust opportunity pipeline to achieve annual order intake and sales targets.
Added 55 mins ago
H
Senior Product Marketing Manager
Hach
Vancouver, BC · London, ON · CAN - Vancouver - Aquatic Informatics ULC
- $125,000 to $150,000 CAD / year
- Full-time
…customer and market insight into differentiated positioning, lead go-to-market initiatives, equip commercial teams, and improve how the organization launches and grows its…
Added 1 hour ago
LS
Senior Project Engineer - Pipeline
Lauren Services
Vancouver, BC
- Contract
Lauren Services is seeking a Senior Project Engineer, Pipelines (P.Eng.) to support and lead the technical execution of major pipeline projects across North America. This is a senior…
Added 1 hour ago
AP
Senior Manager, Business Development
Atura Power
Oakville, ON
- Full-time
Lead commercial negotiations and manage relationships with project partners, customers, and suppliers
Added 1 hour ago
C
Business Line Leader - Mission Training & Advanced Capabilities
CAE
Montreal, QC
- Full-time
The Business Line Leader, Mission Training & Advanced Capabilities will lead the strategy and execution of the business line, bridging advanced technical capabilities with evolving customer…
Added 1 hour ago
RF
Senior Animation Artist - Temporary Contract
Rodeo FX
Montreal, QC
- Contract
…whether realistic or stylized. Working closely with the Animation Lead and Supervisor, the artist contributes creatively and technically to the success of each shot, while adhering to the…
Added 2 hours ago
TL
Sales Development Representative
The Leadership Agency
Montreal, QC
- Full-time
Mega has product-market fit and a pipeline problem worth solving: there are millions of SMB owners overpaying an agency for effort instead of outcomes, and most of them don't know a better…
Added 2 hours ago
RF
Senior Animation Artist - Temporary Contract
Rodeo FX
Montreal, QC
- Contract
…whether realistic or stylized. Working closely with the Animation Lead and Supervisor, the artist contributes creatively and technically to the success of each shot, while adhering to the…
Added 2 hours ago
E
Product Marketing Manager - Contractor - 26423
Enverus
Calgary, AB
- Contract
The energy industry is changing fast. But we've continued to lead the way in energy technology, creating intelligent connections across the entire energy ecosystem, from renewables, power…
Added 3 hours ago
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Senior Project Engineer
WSP
Calgary, AB
- Full-time
Lead and coordinate multidisciplinary engineering activities for natural gas compressor station and related energy infrastructure projects, driving quality, schedule, cost, and technical…
Added 3 hours ago
AI
Account Manager-Retail New Truck Sales
Altruck International Centres
Hamilton, ON
- Full-time
Pipeline Management: Maintain a consistent pipeline of qualified opportunities, manage multiple sales engagements, and ensure timely follow-up on leads and quotations.
Added 3 hours ago
AI
Account Manager-Retail New Truck Sales
Altruck International Centres
Guelph, ON
- Full-time
Pipeline Management: Maintain a consistent pipeline of qualified opportunities, manage multiple sales engagements, and ensure timely follow-up on leads and quotations.
Added 4 hours ago
Facilities Project Manager
Give and Go Prepared Foods
Toronto, ON
Lead facilities, utilities, safety, and asset renewal capital planning through the Reliability Funnel, maintaining a prioritized three-year project pipeline aligned with the CAPEX master…
Added 10 hours ago
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Business Development Representative - Vancouver
War Room
Vancouver, BC
- Full-time
…business opportunities, qualifying leads, and supporting our sales pipeline. You’ll play a key role in connecting with prospective clients and positioning our digital marketing and…
Added 11 hours ago
J
Account Development Representative II
Jobgether
Canada
- Full-time
Lead generation and prospecting: Identify, research, and engage potential customers through outbound outreach, including an expected average of 50 cold calls per day, to build a consistent…
Added 11 hours ago
A
Lead Manager, Strategic Partnerships (Seoul-based)
Agoda
Toronto, ON
- Full-time
We are looking for a Lead Manager, Strategic Partnerships to lead Agoda’s Korea FI partnership strategy and execution.
Added 11 hours ago
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Lead Manager, Strategic Partnerships (Seoul-based)
Agoda
Vancouver, BC
- Full-time
We are looking for a Lead Manager, Strategic Partnerships to lead Agoda’s Korea FI partnership strategy and execution.
Added 11 hours ago
A
Senior Electrical Engineer
Actalent
Calgary, AB
- $85 to $92 CAD / hour
- Contract
…successful candidate will work closely with major energy clients, lead the electrical scope on small to mid-sized engineering projects, and mentor junior engineers and designers. The…
Added 14 hours ago
A
Quality Assurance Lead
ATB
Calgary, AB · Edmonton, AB
- Full-time
As ATB’s next QA Lead you will have a unique opportunity to contribute to ATB through challenging, meaningful and diverse opportunities while creating happiness for our customers and each…
Added 14 hours ago
M
AI Business Solutions
Microsoft
Calgary, AB · Edmonton, AB · Vancouver, BC · Winnipeg, MB
- Full-time
This role requires deep technical expertise across Microsoft 365 and the Copilot portfolio, strong executive communication skills, customer-centric leadership, and the ability to lead…
Added 14 hours ago
Q
Regional Marketing Manager – North America
QIMA
Montreal, QC
- Full-time
Reporting to the Sr. marketing manager, you will work closely with commercial, technical, and global marketing teams to deliver practical, high-impact marketing programs that generate…
Added 16 hours ago
G
Business Development Manager – RMC Solutions
Giatec
Ottawa, ON
- Full-time
Book and lead your own discovery meetings, qualification calls and demos

RBC

Prod Srvc Lead, Client Technology Support– Salesforce CRM

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Oct 30, 2026
Experience: ·3+ years working experience in Production Services capacity.
Posting language: English
Posted: Oct 16, 2026

Original job description

Job Description

What is the opportunity?

The Production & Risk Services group is looking for a Prod Srvc Lead, Client Technology Support– Salesforce CRM to help support and lead the operations of a group of complex Client Technology applications. This is an exciting opportunity to join a rapidly growing team supporting a stable but growing business at a major North American Bank.

Client (CRM) & Banking Productions Services support role is in Toronto (200 Bay St) is a critical role which requires good business acumen to be able to work with the business from various LOBs along with strong technical understanding to support our customer relationship management (CRM) systems and as well as supporting the various applications used by GIB (Global Investment Banking).
Client (CRM) & Banking Productions Services lead role ensures operational effectiveness and compliance in supporting our Global business. This role owns and leads the functional aspect of production & risk services for CRM and applications used by GIB.
This role will work in conjunction with the various regional lead other the world in ensure we provide the best of class service to our end users while keeping our applications risk free.
Responsible for working with the Client (CRM) & Banking team on providing business in class service globally
Build tooling to automate monitoring, deployment and our capability to employ DevOps and CI/CD capabilities.
Offering technical expertise and support across the entire portfolio of applications
Managing requests to implement normal/emergency changes, releases and capacity planning.
Coordinate disaster recovery, planning and execution. Update internal config management and risk systems.

What will you do?

Provide user facing front office production support for local and remote users leveraging multiple platforms.
Manage releases and coordinate bugs/enhancement with internal development and external vendors.
Work closely and integrate with the CTB (Change the Bank) team to engage in collaborative agile based development.
Engage with various technical partners and stakeholders to achieve stability in the production environment.
Leverage your strong written and verbal presentation skills including creating of documentation in Confluence runbooks.
Responsibilities include rotational weekend release work + checks.

What do you need to succeed?

Must Have

Prior in-depth experience in supporting and managing global enterprise-wide platforms
Experience with being part of the team that provides 24x7 coverage across different regions
Exposure to capital markets or investment banking
Must have a Bachelor of Science degree or equivalent
Excellent verbal and written communication skills
Must have strong leadership skills and collaborate well with others
Self-motivated, takes initiative, and works well in a team setting
Proven experience with the principles of ITIL Incident Management, Problem Management and Change Management
Experience with RHEL Unix / Linux / Windows environments and basic scripting (Perl, Bash, Python, Powershell, batch)
Experience with MS SQL / Sybase or other equivalent relational database. Ability to write on the fly DB statements
Disciplined approach to document all processes, issues and user stories in Confluence and Jira, combined with strong analytical/critical thinking and ability to continuously multitask and manage priorities
Confidence and capability to quickly learn a new portfolio of applications, become an SME and train demanding users.
·3+ years working experience in Production Services capacity.
Disciplined approach to document all processes, issues and user stories in Confluence and Jira
Strong analytical/critical thinking with the implied ability to continuously multitask and manage priorities
Experience with Follow the Sun model

Nice to Have

Preferred having worked in Capital Markets or equivalent.
Experience with BMC Control M/ Airflow preferred, Autosys, Tidal or other batch scheduling platforms acceptable.
Experience with BI tools like Tableau or Power BI
Knowledge of Data bricks, Snow flake and data hydration
Proven history building proactive application monitoring across all environments via ITRS Geneos, AppDynamics, Dynatrace)
Experience with CI/CD pipeline automation (GitHub, Nexus, RLM, Ansible, Elastic, Logstash, Kibana, Jenkins and more)
Hands on exposure to: MemSQL, Ignite, Java Spring, AWS, S3, MongoDB, Data lake, Docker, Kubernetes and more

Mission Statement

Delivery Best-in-class service by providing maximum level of system stability of production environments, reduce cost of application support through efficiency and automation, front-to-back problem and capacity management, and mitigation of risk.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

Leaders who support your development through coaching and managing opportunities

Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
A world-class training program in financial services
Flexible work/life balance options
Opportunities to do challenging work

Job Skills

Computer Operations, Customer Service, Enterprise Application Delivery, Group Problem Solving, Information Technology (IT) Infrastructure, Interpersonal Relationships, Salesforce (Software), Standard Operating Procedure (SOP), System and Console Operations, System Applications, Systems Software

Additional Job Details

Address:

ROYAL BANK PLAZA, 200 BAY ST:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

CAPITAL MARKETS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-07-27

Application Deadline:

2026-10-30

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

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More about this job

Responsibilities

The role involves leading production and risk services for CRM and Global Investment Banking applications while ensuring operational effectiveness and system stability. Responsibilities include automating monitoring and deployment, managing releases, and coordinating disaster recovery efforts.

Requirements

Candidates must have at least 3 years of experience in production services, including support for enterprise-wide platforms and capital markets. A Bachelor of Science degree or equivalent is required, along with proficiency in ITIL principles and various technical environments like SQL, Unix, and Linux.

Skills

Salesforce
CRM
Production support
ITIL
Incident management
Change management
DevOps
CI/CD
SQL
Unix
Linux
Windows
Scripting
Leadership
Analytical thinking
Communication

Benefits

Bonuses
Flexible benefits
Competitive compensation
Stock options
World-class training program
Flexible work/life balance options

Visa sponsorship

Not detected in the job text

Keywords

Salesforce
CRM
Production Services
Capital Markets
Investment Banking
ITIL
Incident Management
Change Management
DevOps
CI/CD
SQL
Sybase
Unix
Linux
Windows
Perl
Bash
Python
Powershell
Confluence
Jira
Automation
Monitoring
Disaster Recovery
Capacity Planning
Agile
Release Management
Technical Support
Banking
Risk Management

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