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Added 14 mins ago
RJ
Senior Manager, Marketing Intelligence and Effectiveness
Raymond James Ltd.
Toronto, ON
- Full-time
Analyze advisor and client behavior data to uncover insights into segmentation and persona development.
Added 14 mins ago
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Manager, AI Platforms (Permanent)
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- Full-time
Collaborate with cross-functional teams to define business and technical requirements, establish reusable platform capabilities and integrate enterprise data, applications and third-party…
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Y
Technical Lead - AI Delivery
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- Contract
…integration patterns. This individual will work closely with business stakeholders, solution architects, vendors, security teams, and delivery teams to transform AI opportunities into…
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Support proposal development, estimating and business development activities as required
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AE
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- Full-time
ATCO EnPower’s Midstream business owns, operates and develops energy infrastructure that supports the safe, reliable and efficient movement, processing, storage and delivery of energy…
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Gérant de territoire / Ventes techniques et service sur le terrain.
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Professionalism, business acumen, and autonomy
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Quebec, QC
- Full-time
…advisors and the District Leadership team, while generating business results and the overall Client experience within the District. You will report to the Regional Vice President and…
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District Manager
Sunlife Québec
Levis, QC
- Full-time
…advisors and the District Leadership team, while generating business results and the overall Client experience within the District. You will report to the Regional Vice President and…
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Global Mining Practice Business Development Leader
HDR
Kingston, ON
- Full-time
…into sustained growth? HDR is seeking a Global Mining Practice Business Development Leader to lead client engagement, strategic account development, major pursuits and market growth across…
Added 14 mins ago
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SEO Strategist (Search & AI Visibility)
McCANN Canada
Toronto, ON
- Full-time
…recommendations. Working closely with content, analytics, web development, and account teams, you will help brands improve discoverability, authority, and performance across Google Search,…
Added 14 mins ago
OM
Account Manager, Social
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Toronto, ON
- Full-time
Lead development and execution of paid social activation plans aligned to client objectives
Added 14 mins ago
TH
Product Manager
TopHat HR
Toronto, ON · Greater Toronto Area, Canada
- $85,000 to $95,000 CAD / year
- Full-time
They are looking for a hands-on Product Manager to work closely with the founders, engineering, and design teams to lead product development and launch.
Added 14 mins ago
R&
Senior Delivery Manager
Robots & Pencils
Canada
- Full-time
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Added 14 mins ago
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Supervisor, Production
Loblaw Companies Limited
Mississauga, ON
- Full-time
…and weekends and be flexible to cover other shifts based on business…
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…all stakeholders and customers see you as a partner in their business. At your core, you are a technically minded strategic sales thinker, who not only knows the SCG Process Group’s…
Added 14 mins ago
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Regina, SK
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HR Assistant
SaskTel
Regina, SK
- Full-time
Initiates and/or participates in the design, analyses and development of Human Resource systems, programs, processes and projects necessary to meet the changing business needs.
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Customer Experience Leader (Contract 18+ Months)
Indigo
London, ON
- $18.6 to $23.25 CAD / hour
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…success, and bring the Indigo brand to life through meaningful business…
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Replenishment - Clerk Grocery Night Crew
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Product Operations Manager
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- $50,000 CAD / year
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…success, and bring the Indigo brand to life through meaningful business…
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Client Service Manager
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Together with Client Services & Support colleagues, monitors hardware, software and equipment availability to identify gaps, concerns and other issues with potential business impact.
Added 14 mins ago
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Director, Strategic Partnerships
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- Full-time
8+ years in business development, strategic partnerships or related commercial roles, with a track record of independently leading complex opportunities. Exceptional candidates with…
Added 14 mins ago
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Insurance Advisor - Life, Health & Wealth
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- Full-time
Business development and prospecting skills with a goal-oriented attitude with a strong ambition to succeed
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Senior Project Manager
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…contaminated site remediation, civil earthworks, and infrastructure…
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Replenishment - Clerk Grocery
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London, ON
- Full-time
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RBC

Recoveries Officer

Winnipeg, MB, Canada
Mississauga, ON, Canada
Montreal, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 13, 2026
Experience: 2+ years Recoveries/Collections experience
Posting language: English
Posted: Oct 29, 2026

Original job description

Job Description

What's the opportunity?

The Recoveries Officer is responsible for recovering outstanding balances on Personal Loans and Card Products, utilizing RBC Credit Management & Recoveries methodologies. Analyze all client information available and to assess the maximum recovery potential by providing repayment options to clients, recommendations for litigation or third party collection agencies.

What will you do?

Initiate outbound calls and receive incoming client calls
Identify risk situations and escalate if and when appropriate
Provide recommendations for litigation or third party collection activity in cases where the liability status could not be recovered through normal collection activity
Maintain a balance between quality Customer Care and effective negotiation techniques
Embrace the service routines, goal setting and performance enablement
Take ownership and resolve issues, ensuring operational risk mitigation and compliance are achieved
Act as a referral point for other team members, in order to deliver a seamless, simpler, faster, and a better client experience
Foster collaboration within your team and convergence across partners to support RBC’s One Client, One Bank vision

What do you need to succeed?

Must-have

In this role, you will communicate and interact frequently with RBC partners and/or employees located across Canada and/or worldwide.
2+ years Recoveries/Collections experience
Strong written and verbal communication skills
Proficient in using MS Excel, Word and Outlook
Proven negotiation, analytical and decision making ability
Strong Organizational and Multi-tasking skills
Strong understanding of the balance between customer service and business risk mindset
Able to work the set shift of 8am to 4pm, Monday to Friday which includes a Saturday shift on a monthly rotation 8am-4pm and 1 late night shift weekly 12pm-8pm

Nice-to-have

Knowledge of CAC's, CASPER, OLBB, OLMS, TS2, Sales Platform, Bankruptcy & Collection Highways
Knowledge of Personal Products, Loans, Mortgages, Overdrafts and Business Products
Previous experience in managing a portfolio

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program
Leaders who support your development
Ability to make a difference and lasting impact
Opportunity to take on progressively greater accountabilities

RBC is committed to supporting flexible work arrangements when and where available. Details to be discussed with Hiring Manager.

RBC requires as a condition of employment that all successful candidates in the United States and Canada be fully vaccinated against COVID-19 prior to their start date, and may require proof of the same. Reasonable accommodation is available where required by law.

Job Skills

Collections Experience, Communication, Customer Experience (CX), Decision Making, Multitasking, Negotiation, Operational Risks, Oral Communications, Risk Mitigation Strategies

Additional Job Details

Address:

MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR:MISSISSAUGA

City:

Mississauga

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

PERSONAL & COMMERCIAL BANKING

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-08-20

Application Deadline:

2026-11-13

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

Apply About employer

More about this job

Responsibilities

The Recoveries Officer is responsible for recovering outstanding balances on personal loans and credit products by analyzing client information and providing repayment options. They must maintain a balance between effective negotiation and quality customer care while identifying risk situations and recommending litigation or third-party collection actions.

Requirements

Candidates must have at least two years of experience in recoveries or collections and possess strong communication, analytical, and negotiation skills. Proficiency in Microsoft Office applications and the ability to work rotating shifts, including Saturdays and late nights, are required.

Skills

Collections
Negotiation
Analytical skills
Decision making
Communication
Customer service
Risk mitigation
Multitasking
Organizational skills
MS Excel
MS Word
MS Outlook
Operational risk management

Benefits

Total Rewards Program
Professional development support
Flexible work arrangements

Visa sponsorship

Not detected in the job text

Keywords

Recoveries
Collections
Personal Loans
Card Products
Credit Management
Litigation
Third Party Collection
Customer Care
Negotiation
Operational Risk
Compliance
MS Excel
MS Word
MS Outlook
CAC's
CASPER
OLBB
OLMS
TS2
Sales Platform
Bankruptcy
Collection Highways
Mortgages
Overdrafts
Business Products
Portfolio Management

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