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H
Global Mining Practice Business Development Leader
HDR
Vancouver, BC
- Full-time
Serve as Client Manager for selected strategic accounts, maintaining executive-level relationships and a current understanding of each client’s organization, assets, priorities and upcoming…
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Senior Project Manager - FIFO (EPCM/Gold Project)
Lycopodium
Prince George, BC
- Full-time
Lycopodium Americas is seeking an experienced Senior Project Manager to join our growing Canadian projects team.
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Manager, Workplace Solutions (Drawing & Occupancy) - Future Opportunity
BGIS
Toronto, ON
- Full-time
The Workplace Solutions Manager will be the prime contact to customer Business Units on behalf of the client Corporate Real Estate team. while also acting as a key interface between client…
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PC
Corporate Tax, Senior Manager
PwC Canada
Calgary, AB
- Full-time
As a Corporate Tax Senior Manager, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. Your role will include, but isn’t limited to:
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RU
Senior On-Site Service Specialist, Hospitality
Ricoh USA, Inc.
Montreal, QC
- Full-time
…In addition, works with the Coordinator - Hospitality, Site Manager or Integrated Accounts Manager in the execution of all internal and Client events. This position may also include general…
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RH
Property Manager
Robert Half
BC · Fraser Valley, BC
- Full-time
Our client is seeking an experienced Property Manager to join their team and oversee the day-to-day operations, tenant relationships, and overall performance of a diverse property…
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R&
Project Manager, E-Commerce
Robertson & Company Ltd.
Mississauga, ON
- Contract
Our client is an established organization undergoing ongoing business and technology transformation. They are seeking an experienced Project Manager to lead large-scale, company-wide…
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Subrogation Examiner - Hybrid - Anywhere in Canada
International Programs Group
Toronto, ON
- Full-time
…customer service skills and will be a key contributor to the success of the organization by providing knowledgeable, detailed and timely service. Utilizing a ‘desktop’ model, IPG examiners…
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CC
Sales Representative- Permanent Full-Time - (Supply Chain and Logistics B2B) - Ontario
Chit Chats
Toronto, ON
- Full-time
Reporting to the Sales Manager – Business Development, the Sales Representative will contribute directly to revenue growth by turning qualified opportunities into active shipping clients…
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C
Transmission Lines Engineer-In-Training (Civil)
CIMA+
Kelowna, BC
- $71,200 to $97,900 CAD / year
- Full-time
Establish and maintain relationships with clients and become a project manager with the support of a mentor.
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TS
Senior Manager, TDS Operations
TD Securities
Montreal, QC
- Full-time
…transactions, documentation review, updating and maintaining client profiles and records, daily transactional reconciliation, account monitoring and balancing, as well as other daily…
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LA
Sr. Manager, Media Strategy - 12 Month Contract
Loblaw Agency
Montreal, QC
- Full-time
The Senior Manager, Media Strategy – Maxi Business serves as the primary strategic media partner for Maxi and key Quebec-based business stakeholders. This role is responsible for developing…
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C
Senior Facilities Manager
CBRE
Richmond, BC
- Full-time
As a CBRE Senior Facilities Manager, you will lead the delivery of integrated facilities management services across a complex portfolio of commercial, industrial, critical environment,…
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TH
Senior Manager, Finance
Teladoc Health Canada
Toronto, ON · Greater Toronto Area, Canada
- Full-time
The Senior Manager, Finance, is a hands-on strategic finance leader responsible for defining and supporting the broader Canadian Finance mandate, serving as a senior Finance partner within…
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KE
Analyst/Associate
Kanin Energy
Calgary, AB
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C
Bilingual Dayforce Core HR & WFM Implementation Consultant
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Ottawa, ON
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Quality Control Technician
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Sechelt, BC
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Wedding & Social Events Manager
Corner Collection
Montreal, QC
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ID
Marketing Manager
ICON Digital Productions Inc.
Markham, ON
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Senior Project Manager
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Senior Project Manager - Financial Services Digital Transformation
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Manager, Advanced Analytic, Insurance Model Validations (Quants)
TD
Toronto, ON
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The position reports to Senior Manager, Insurance Model Validation. Detailed accountabilities include:
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C
Transmission Lines Engineer-In-Training (Civil)
CIMA+
Regina, SK
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AML Analytics Manager
PwC Canada
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…experience across various domains, maintaining the protection of client systems and data. You will apply a broad understanding of cybersecurity principles and practices to address diverse…
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Geomatics Analyst
GEO Morphix Ltd.
Milton, ON
- $60,000 to $75,000 CAD / year
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…stakeholders. A successful project is one that meets or exceeds our client’s…
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Geomatics Analyst
GEO Morphix Ltd.
Mississippi Mills, ON
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RBC

Recoveries Officer

Winnipeg, MB, Canada
Mississauga, ON, Canada
Montreal, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 13, 2026
Experience: 2+ years Recoveries/Collections experience
Posting language: English
Posted: Oct 29, 2026

Original job description

Job Description

What's the opportunity?

The Recoveries Officer is responsible for recovering outstanding balances on Personal Loans and Card Products, utilizing RBC Credit Management & Recoveries methodologies. Analyze all client information available and to assess the maximum recovery potential by providing repayment options to clients, recommendations for litigation or third party collection agencies.

What will you do?

Initiate outbound calls and receive incoming client calls
Identify risk situations and escalate if and when appropriate
Provide recommendations for litigation or third party collection activity in cases where the liability status could not be recovered through normal collection activity
Maintain a balance between quality Customer Care and effective negotiation techniques
Embrace the service routines, goal setting and performance enablement
Take ownership and resolve issues, ensuring operational risk mitigation and compliance are achieved
Act as a referral point for other team members, in order to deliver a seamless, simpler, faster, and a better client experience
Foster collaboration within your team and convergence across partners to support RBC’s One Client, One Bank vision

What do you need to succeed?

Must-have

In this role, you will communicate and interact frequently with RBC partners and/or employees located across Canada and/or worldwide.
2+ years Recoveries/Collections experience
Strong written and verbal communication skills
Proficient in using MS Excel, Word and Outlook
Proven negotiation, analytical and decision making ability
Strong Organizational and Multi-tasking skills
Strong understanding of the balance between customer service and business risk mindset
Able to work the set shift of 8am to 4pm, Monday to Friday which includes a Saturday shift on a monthly rotation 8am-4pm and 1 late night shift weekly 12pm-8pm

Nice-to-have

Knowledge of CAC's, CASPER, OLBB, OLMS, TS2, Sales Platform, Bankruptcy & Collection Highways
Knowledge of Personal Products, Loans, Mortgages, Overdrafts and Business Products
Previous experience in managing a portfolio

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program
Leaders who support your development
Ability to make a difference and lasting impact
Opportunity to take on progressively greater accountabilities

RBC is committed to supporting flexible work arrangements when and where available. Details to be discussed with Hiring Manager.

RBC requires as a condition of employment that all successful candidates in the United States and Canada be fully vaccinated against COVID-19 prior to their start date, and may require proof of the same. Reasonable accommodation is available where required by law.

Job Skills

Collections Experience, Communication, Customer Experience (CX), Decision Making, Multitasking, Negotiation, Operational Risks, Oral Communications, Risk Mitigation Strategies

Additional Job Details

Address:

MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR:MISSISSAUGA

City:

Mississauga

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

PERSONAL & COMMERCIAL BANKING

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-08-20

Application Deadline:

2026-11-13

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

Apply About employer

More about this job

Responsibilities

The Recoveries Officer is responsible for recovering outstanding balances on personal loans and credit products by analyzing client information and providing repayment options. They must maintain a balance between effective negotiation and quality customer care while identifying risk situations and recommending litigation or third-party collection actions.

Requirements

Candidates must have at least two years of experience in recoveries or collections and possess strong communication, analytical, and negotiation skills. Proficiency in Microsoft Office applications and the ability to work rotating shifts, including Saturdays and late nights, are required.

Skills

Collections
Negotiation
Analytical skills
Decision making
Communication
Customer service
Risk mitigation
Multitasking
Organizational skills
MS Excel
MS Word
MS Outlook
Operational risk management

Benefits

Total Rewards Program
Professional development support
Flexible work arrangements

Visa sponsorship

Not detected in the job text

Keywords

Recoveries
Collections
Personal Loans
Card Products
Credit Management
Litigation
Third Party Collection
Customer Care
Negotiation
Operational Risk
Compliance
MS Excel
MS Word
MS Outlook
CAC's
CASPER
OLBB
OLMS
TS2
Sales Platform
Bankruptcy
Collection Highways
Mortgages
Overdrafts
Business Products
Portfolio Management

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