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Added 3 mins ago
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13620 - Housing Services Coordinator
S.U.C.C.E.S.S.
BC · Vancouver, British Columbia
- Full-time
Knowledge of community and social service programs for vulnerable populations is an asset
Added 3 mins ago
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13619 - Settlement Program Coordinator
S.U.C.C.E.S.S.
Vancouver, BC
- Full-time
- Temporary
The Settlement Program Coordinator supports and works collaboratively with Community Integration Practitioners to provide settlement services to temporary residents, naturalized citizens,…
Added 3 mins ago
BP
Property Manager - Glenhart Views
Broadstreet Properties LTD
Courtenay, BC
- Full-time
Being a Property Manager is like running a small community, it is not just a job, but a lifestyle dedicated to bettering people’s lives! As a Property Manager, you get to give people a safe…
Added 3 mins ago
Administrative Support Clerk, Mental Health and Substance Use Services
Fraser Health
New Westminster, BC
Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families, the Administrative…
Added 3 mins ago
SD
Merchandiser, Hourly Part Time Evening
Shoppers Drug Mart
Waterloo, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 18 mins ago
LC
Grocery Department Manager Full Time Day
Loblaw Companies Limited
Edmonton, AB
- Full-time
We’re looking for Talented Passionate Leaders with a proven record of delighting customers and growing sales. As a Manager in, you will have an immediate impact on sales and customer…
Added 18 mins ago
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Assistant Branch Operations Manager
RBC
Ottawa, ON
- Full-time
…Little Italy is looking for an Assistant Branch Operations Manager to join their team! The Assistant Branch Operations Manager fulfils a leadership role in the branch by providing…
Added 18 mins ago
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Private Banker
RBC
Mississauga, ON
- Full-time
…Advisor/Counsellor for long-term investment advice, or a Commercial Account Manager for a business…
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Store Manager -Nike Premium Outlet Collection Store (12 Month Contract)
Nike
AB · NFS CA EDMONTON SOUTH
- Full-time
As a Nike Store Manager, you’re the face of NIKE. Enjoy high-volume and a fast pace as your diverse experience and perspective helps guide customers in making the best decisions for them.…
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Non-Technical Publications Manager
Thales
Ottawa, ON
- Full-time
…stakeholders, subject matter experts, project teams and leadership. The Manager is responsible for establishing clear priorities, managing workload and delivery commitments, maintaining…
Added 18 mins ago
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PIA Client Service Associate
TD
Burlington, ON
- Full-time
…protection to provide highly personalized advice, solutions, and service to…
Added 18 mins ago
IF
Team Lead, Actuarial, Operational Performance Analytics
Intact FC
Calgary, AB · Quebec, QC
- Full-time
In this role, you will report to a manager and be responsible for leading a small team of 2–3 actuarial analysts, while serving as both technical and project lead. If you're passionate…
Added 18 mins ago
UH
Kainaiwa Children’s Services Corporation - Manager (IGR)
UpSourced HR
AB · Standoff, Alberta
- Full-time
Reporting to the Interim IGR Oversight, the Manager, Intergovernmental Relations builds KCSC’s internal capacity to work effectively across jurisdictions and with Indigenous governments and…
Added 34 mins ago
DO
Project Coordinator, Practice Transformation
Doctors of BC
Vancouver, BC · BC
- Full-time
Reporting to the Senior Manager, Practice Transformation, the Project Coordinator supports a diverse portfolio of projects and initiatives aligned with the annual FPSC work plan.
Added 34 mins ago
DO
Practice Improvement Coach, Interior-Kelowna
Doctors of BC
Kelowna, BC
- Full-time
Reporting to the Manager, Practice Support Service Delivery the Practice Improvement Coach supports improvements in primary care in the family practice setting while developing quality…
Added 34 mins ago
CC
Retail Store Manager
Canna Cabana
Windsor, ON · Walker, Windsor, ON
- $50,000 CAD / year
- Full-time
Our retail Cannabis Retail Store Manager (SM) is vital to delivering a distinctive shopping experience. The SM is primarily responsible for working collaboratively with the company…
Added 34 mins ago
SD
Merchandiser, Hourly Part Time Evening
Shoppers Drug Mart
Surrey, BC
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 48 mins ago
YH
Activation Worker (Temporary Full-Time)
Yee Hong Centre For Geriatric Care
Toronto, ON · Scarborough McNicoll
- Full-time
…With a strong reputation for excellence in long-term care, community programs, and aging-in-place initiatives, Yee Hong is committed to supporting seniors in living with dignity,…
Added 48 mins ago
Police Communications Operator
The City of Red Deer
Red Deer, AB
Here, big-city amenities meet small-city ease. Enjoy abundant parks and trails, vibrant arts and culture, excellent recreation and education, and a strong sense of community.
Added 48 mins ago
Sales Associate-Retail
Roots
BC · W. Vancouver, BC
We are currently hiring for a Sales Associate. Reporting to the Store Manager, the Sales Associate plays a vital role in promoting our core values. The main objective of this position is to…
Added 48 mins ago
Assistant General Manager
Recipe Unlimited
Oakville, ON
Our vision begins and ends with great food, great service and great experiences. Your lifestyle inspires our hospitality. With core values that are based around quality, community and…
Added 48 mins ago
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Relationship Manager, Business Market
RBC
Ottawa, ON
- Full-time
Business development and client acquisition and prospecting skills, including building and leveraging valuable Centres of Influence within the local business community
Added 48 mins ago
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Accounts Payable Manager (15 month term)
Stantec
Edmonton, AB
- Full-time
The Manager provides leadership and oversight for Accounts Payable operations, ensuring the delivery of high-quality, efficient, and compliant services that support organizational…
Added 48 mins ago
TM
Building Caretaker, Langley City Centre
Tribe Management inc
Langley (District), BC
- $45,000 to $50,000 CAD / year
- Full-time
…taking ownership of the day-to-day care of a smaller residential…
Added 48 mins ago
UO
Academic and Career Advisor
University of British Columbia
Kelowna, BC · UBCO | University Centre (UNC)
- $7,158.42 to $10,292.25 CAD / month
- Part-time
This position works independently and with initiative under the general supervision of the Manager, Academic & Career Advising. This position provides consultation to Associate Deans, and…

RBC

Recoveries Officer

Winnipeg, MB, Canada
Mississauga, ON, Canada
Montreal, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 13, 2026
Experience: 2+ years Recoveries/Collections experience
Posting language: English
Posted: Oct 29, 2026

Original job description

Job Description

What's the opportunity?

The Recoveries Officer is responsible for recovering outstanding balances on Personal Loans and Card Products, utilizing RBC Credit Management & Recoveries methodologies. Analyze all client information available and to assess the maximum recovery potential by providing repayment options to clients, recommendations for litigation or third party collection agencies.

What will you do?

Initiate outbound calls and receive incoming client calls
Identify risk situations and escalate if and when appropriate
Provide recommendations for litigation or third party collection activity in cases where the liability status could not be recovered through normal collection activity
Maintain a balance between quality Customer Care and effective negotiation techniques
Embrace the service routines, goal setting and performance enablement
Take ownership and resolve issues, ensuring operational risk mitigation and compliance are achieved
Act as a referral point for other team members, in order to deliver a seamless, simpler, faster, and a better client experience
Foster collaboration within your team and convergence across partners to support RBC’s One Client, One Bank vision

What do you need to succeed?

Must-have

In this role, you will communicate and interact frequently with RBC partners and/or employees located across Canada and/or worldwide.
2+ years Recoveries/Collections experience
Strong written and verbal communication skills
Proficient in using MS Excel, Word and Outlook
Proven negotiation, analytical and decision making ability
Strong Organizational and Multi-tasking skills
Strong understanding of the balance between customer service and business risk mindset
Able to work the set shift of 8am to 4pm, Monday to Friday which includes a Saturday shift on a monthly rotation 8am-4pm and 1 late night shift weekly 12pm-8pm

Nice-to-have

Knowledge of CAC's, CASPER, OLBB, OLMS, TS2, Sales Platform, Bankruptcy & Collection Highways
Knowledge of Personal Products, Loans, Mortgages, Overdrafts and Business Products
Previous experience in managing a portfolio

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program
Leaders who support your development
Ability to make a difference and lasting impact
Opportunity to take on progressively greater accountabilities

RBC is committed to supporting flexible work arrangements when and where available. Details to be discussed with Hiring Manager.

RBC requires as a condition of employment that all successful candidates in the United States and Canada be fully vaccinated against COVID-19 prior to their start date, and may require proof of the same. Reasonable accommodation is available where required by law.

Job Skills

Collections Experience, Communication, Customer Experience (CX), Decision Making, Multitasking, Negotiation, Operational Risks, Oral Communications, Risk Mitigation Strategies

Additional Job Details

Address:

MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR:MISSISSAUGA

City:

Mississauga

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

PERSONAL & COMMERCIAL BANKING

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-08-20

Application Deadline:

2026-11-13

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

Apply About employer

More about this job

Responsibilities

The Recoveries Officer is responsible for recovering outstanding balances on personal loans and credit products by analyzing client information and providing repayment options. They must maintain a balance between effective negotiation and quality customer care while identifying risk situations and recommending litigation or third-party collection actions.

Requirements

Candidates must have at least two years of experience in recoveries or collections and possess strong communication, analytical, and negotiation skills. Proficiency in Microsoft Office applications and the ability to work rotating shifts, including Saturdays and late nights, are required.

Skills

Collections
Negotiation
Analytical skills
Decision making
Communication
Customer service
Risk mitigation
Multitasking
Organizational skills
MS Excel
MS Word
MS Outlook
Operational risk management

Benefits

Total Rewards Program
Professional development support
Flexible work arrangements

Visa sponsorship

Not detected in the job text

Keywords

Recoveries
Collections
Personal Loans
Card Products
Credit Management
Litigation
Third Party Collection
Customer Care
Negotiation
Operational Risk
Compliance
MS Excel
MS Word
MS Outlook
CAC's
CASPER
OLBB
OLMS
TS2
Sales Platform
Bankruptcy
Collection Highways
Mortgages
Overdrafts
Business Products
Portfolio Management

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