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Added 4 mins ago
BG
Territory Manager - Underground
Brandt Group of Companies
Regina, SK
- Full-time
The Territory Manager – Ditch Witch specializing in Underground and Tree Care is responsible for selling new and used equipment such as Ditch Witch and Morbark, within an assigned Area of…
Added 4 mins ago
BM
Retail Team Lead / Area Supervisor
Brand Momentum
Vancouver, BC
- $60,000 CAD / year
- Full-time
Serve as the main point of contact between Sales Experts and the Field Manager for your region
Added 4 mins ago
BB
Sales Manager
Burly Boyz Moving & Storage
Toronto, ON
- $85,000 to $90,000 CAD / year
- Full-time
We're looking for a Sales Manager who knows how to close high-ticket sales over the phone and, more importantly, knows how to teach it. Your job is to build a team of closers! You'll coach…
Added 19 mins ago
S
Senior Retail Sales Consultant - Part time - West Edmonton Mall, AB
Swarovski
AB · Edmonton, CAN
- Part-time
Many of our Sales Consultants grow into leadership or specialist roles such as Store Manager, Trainer or Visual Merchandiser roles. We support your development so you can build a career…
Added 19 mins ago
C
Assistant Manager
Cineplex
Summerside, PE · CPX Summerside
- Part-time
Right now, Cineplex is looking for a dynamic Part-Time Assistant Manager.
Added 19 mins ago
Shift Leader / Restaurant Manager - LOCAL Public Eatery, South Common
LOCAL Public Eatery
AB · Edmonton, Alberta
…business while working on your skills in people and leadership development. You will gain an understanding of how LOCAL Public Eatery leads-through people within a fun, energetic,…
Added 19 mins ago
HN
Commercial Manager / Senior Commercial Manager
Horizon New Energy
Calgary, AB
- Full-time
We are looking for a Commercial Manager / Senior Commercial Manager to help grow our renewable energy portfolio across Canada. Reporting to Horizon’s Managing Director, you will lead…
Added 19 mins ago
RD
Assistant Branch Operations Manager
RBC Dominion Securities
Ottawa, ON
- Full-time
…Little Italy is looking for an Assistant Branch Operations Manager to join their team! The Assistant Branch Operations Manager fulfils a leadership role in the branch by providing…
Added 19 mins ago
DC
Junior Product Manager
Danawares Corp
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
The Junior Product Manager will have ownership of their assigned product categories, managing a smaller and/or less complex portfolio under the guidance of the Director. They will be…
Added 19 mins ago
PC
Junior Brand Manager
PRESTIGE COSMETIQUES
Montreal, QC
- Full-time
Reporting to the Senior Brand Manager, the Junior Brand Manager supports the development, implementation and execution of marketing initiatives and activities for our Beauty and Fragrances…
Added 33 mins ago
Assistant Branch Manager
Money Mart
Toronto, ON
Assistant Branch Managers help the Branch Manager lead the day-to-day success of a Money Mart branch while staying hands-on
Added 33 mins ago
S
Team Lead, Sales - Hazardous & Industrial Waste Management
SECURE
AB · Clairmont, AB
- Other
As the Team Lead, Sales – Hazardous & Industrial Waste, you will play a key role in strengthening sales performance, customer relationships, and operational alignment across Western Canada.…
Added 49 mins ago
CG
Assistant General Manager (Full time) - Browns Socialhouse
Century Group
Delta, BC
- Full-time
Reporting to the General Manager, and working with the Head Chef, you will be responsible for the management of all aspects of the restaurant, executing flawless dining experiences for our…
Added 49 mins ago
FC
Investment Advisor
FirstOntario Credit Union
Hamilton, ON
- Full-time
Demonstrate enthusiasm for sales and business development within the wealth management industry.
Added 49 mins ago
EC
Event AV Operations Manager- Fairmont Banff Springs
Encore Canada
Banff, AB
- Full-time
Ensures that billing is reviewed and approved by clients and advises the Director and/or Sales Manager of any potential challenges.
Added 49 mins ago
MS
Territory Manager
MacDonald Search Group
AB · Edmonton, AB
- Full-time
MacDonald Search Group has been asked by our natural health products client to find a first-class Territory Manager to join their team in Edmonton, AB. This is an exciting opportunity for a…
Added 49 mins ago
TF
Account Manager
The Fastener Group Ltd.
Red Deer, AB
- Full-time
…fasteners across Western Canada is seeking an experienced Account Manager to join our growing sales team. Reporting to the Regional Sales Director, this role is responsible for developing…
Added 49 mins ago
TE
District Manager - Calgary
TK Elevator
Calgary, AB
- Full-time
…future leaders. Implement targeted strategies to accelerate the development of high-potential employees and address underperformance, ensuring sustained organizational…
Added 1 hour ago
BG
Territory Manager
Brandt Group of Companies
Regina, SK
- Full-time
The Territory Manager is responsible for driving business growth and market share within an assigned Area of Responsibility (AoR). This role focuses on building and maintaining strong…
Added 1 hour ago
IF
Senior Education Strategist
iA Financial Group
Calgary, AB
- Full-time
Reporting to the National Manager of Education, you will act as a strategic Education partner to Service, Sales, Marketing, Implementation and other internal stakeholders. Bringing a…
Added 1 hour ago
GE
District Manager - Industrial & Vacuum Services
GFL Environmental Inc.
Surrey, BC
- Full-time
The District Manager leads and grows the newly integrated Industrial & Vacuum Services division across the district, ensuring high standards in hydro excavation, hazardous and non-hazardous…
Added 1 hour ago
R
Assistant Branch Operations Manager
RBC
Ottawa, ON
- Full-time
…Little Italy is looking for an Assistant Branch Operations Manager to join their team! The Assistant Branch Operations Manager fulfils a leadership role in the branch by providing…
Added 1 hour ago
R
Private Banker
RBC
Mississauga, ON
- Full-time
Proven track record of sales success, business development, and effective relationship management in a team environment
Added 1 hour ago
D
Solutions Architect
dentsu
Calgary, AB
- Full-time
Support business development efforts through solution positioning and technical storytelling
Added 1 hour ago
CI
Store Manager
Carters Inc.
Toronto, ON
- Full-time
As a Store Manager, you and the team you lead will be the first face of the brand for growing families. You and the team you lead will be there to congratulate new parents and grandparents,…

RBC

Recoveries Officer

Winnipeg, MB, Canada
Mississauga, ON, Canada
Montreal, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 13, 2026
Experience: 2+ years Recoveries/Collections experience
Posting language: English
Posted: Oct 29, 2026

Original job description

Job Description

What's the opportunity?

The Recoveries Officer is responsible for recovering outstanding balances on Personal Loans and Card Products, utilizing RBC Credit Management & Recoveries methodologies. Analyze all client information available and to assess the maximum recovery potential by providing repayment options to clients, recommendations for litigation or third party collection agencies.

What will you do?

Initiate outbound calls and receive incoming client calls
Identify risk situations and escalate if and when appropriate
Provide recommendations for litigation or third party collection activity in cases where the liability status could not be recovered through normal collection activity
Maintain a balance between quality Customer Care and effective negotiation techniques
Embrace the service routines, goal setting and performance enablement
Take ownership and resolve issues, ensuring operational risk mitigation and compliance are achieved
Act as a referral point for other team members, in order to deliver a seamless, simpler, faster, and a better client experience
Foster collaboration within your team and convergence across partners to support RBC’s One Client, One Bank vision

What do you need to succeed?

Must-have

In this role, you will communicate and interact frequently with RBC partners and/or employees located across Canada and/or worldwide.
2+ years Recoveries/Collections experience
Strong written and verbal communication skills
Proficient in using MS Excel, Word and Outlook
Proven negotiation, analytical and decision making ability
Strong Organizational and Multi-tasking skills
Strong understanding of the balance between customer service and business risk mindset
Able to work the set shift of 8am to 4pm, Monday to Friday which includes a Saturday shift on a monthly rotation 8am-4pm and 1 late night shift weekly 12pm-8pm

Nice-to-have

Knowledge of CAC's, CASPER, OLBB, OLMS, TS2, Sales Platform, Bankruptcy & Collection Highways
Knowledge of Personal Products, Loans, Mortgages, Overdrafts and Business Products
Previous experience in managing a portfolio

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program
Leaders who support your development
Ability to make a difference and lasting impact
Opportunity to take on progressively greater accountabilities

RBC is committed to supporting flexible work arrangements when and where available. Details to be discussed with Hiring Manager.

RBC requires as a condition of employment that all successful candidates in the United States and Canada be fully vaccinated against COVID-19 prior to their start date, and may require proof of the same. Reasonable accommodation is available where required by law.

Job Skills

Collections Experience, Communication, Customer Experience (CX), Decision Making, Multitasking, Negotiation, Operational Risks, Oral Communications, Risk Mitigation Strategies

Additional Job Details

Address:

MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR:MISSISSAUGA

City:

Mississauga

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

PERSONAL & COMMERCIAL BANKING

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-08-20

Application Deadline:

2026-11-13

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.

Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

Apply About employer

More about this job

Responsibilities

The Recoveries Officer is responsible for recovering outstanding balances on personal loans and credit products by analyzing client information and providing repayment options. They must maintain a balance between effective negotiation and quality customer care while identifying risk situations and recommending litigation or third-party collection actions.

Requirements

Candidates must have at least two years of experience in recoveries or collections and possess strong communication, analytical, and negotiation skills. Proficiency in Microsoft Office applications and the ability to work rotating shifts, including Saturdays and late nights, are required.

Skills

Collections
Negotiation
Analytical skills
Decision making
Communication
Customer service
Risk mitigation
Multitasking
Organizational skills
MS Excel
MS Word
MS Outlook
Operational risk management

Benefits

Total Rewards Program
Professional development support
Flexible work arrangements

Visa sponsorship

Not detected in the job text

Keywords

Recoveries
Collections
Personal Loans
Card Products
Credit Management
Litigation
Third Party Collection
Customer Care
Negotiation
Operational Risk
Compliance
MS Excel
MS Word
MS Outlook
CAC's
CASPER
OLBB
OLMS
TS2
Sales Platform
Bankruptcy
Collection Highways
Mortgages
Overdrafts
Business Products
Portfolio Management

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