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Added 27 mins ago
TU
Finance and Administrative Coordinator
The University of British Columbia
Vancouver, BC
- $4,719 to $4,960 CAD / month
- Full-time
Reports to the Manager, Financial and Administrative with a dotted line to the Manager, Membership Services. Works closely and is cross-trained with Hospitality Coordinator. Works with the…
Added 27 mins ago
NB
Account Manager Commercial Banking
National Bank of Canada
Quebec, QC
- Full-time
A career as Account Manager in the Commercial & Wealth management team means having the responsibility of growing the portfolio of business clients assigned to you. The varied and complex…
Added 27 mins ago
NB
Senior Wealth Associate
National Bank of Canada
Medicine Hat, AB
- Full-time
…You will work closely with investment advisors, a portfolio manager and other professionals, playing an important role in client service, financial planning, business development and the…
Added 27 mins ago
NB
Senior Wealth Associate
National Bank of Canada
Toronto, ON
- Full-time
Analyze clients’ accounts to recommend business opportunities adapted to their needs.
Added 27 mins ago
NB
Senior Account Manager Commercial Banking
National Bank of Canada
Terrebonne, QC
- Full-time
A career as Account Manager in the Commercial & Wealth management team means having the responsibility of growing the portfolio of business clients assigned to you. The varied and complex…
Added 27 mins ago
NB
Senior Analyst - SSI Expert
National Bank of Canada
Montreal, QC
- Full-time
Support business partners by resolving complex operational issues and delivering professional, efficient, and solution-oriented service.
Added 27 mins ago
NB
BANKING ADVISOR
National Bank of Canada
Sainte-Thérèse, QC
- Full-time
Give advice and offer appropriate solutions for Personal and Small Business clients to meet their transaction, investment, personal financing, made-to-measure insurance and estate planning…
Added 27 mins ago
NB
Manager Commercial Credit Risk
National Bank of Canada
Montreal, QC
- Full-time
A career as a Commercial Credit Risk Manager at National
Added 27 mins ago
NB
Wealth Associate
National Bank of Canada
Winnipeg, MB
- Full-time
Help to integrate new technology and processes into the existing business.
Added 27 mins ago
NB
Wealth Associate
National Bank of Canada
Calgary, AB
- Full-time
Analyze client accounts to prepare for activities that support wealth advisors in their business development
Added 28 mins ago
Salesforce Technical Architect - Financial Services Cloud, Marketing Cloud & Data360 - Manager
EY
Toronto, ON · Montreal, QC
…working closely with clients and delivery teams to translate business needs into scalable Salesforce…
Added 57 mins ago
NR
Program Specialist
Niagara Region
ON · Niagara, ON
- Full-time
Reporting to the Manager of Planning, Evaluation, and Continuous Quality Improvement, this role leads the delivery of complex strategic initiatives in public health, with accountability for…
Added 1 hour ago
CO
Maintenance Technician I
City of Greater Sudbury
Sudbury, ON · Greater Sudbury, ON
- Full-time
A vulnerable sector check is required for this position and will be requested by the Hiring Manager should you be the candidate of choice. Please do not submit your vulnerable sector check…
Added 1 hour ago
SQ
Conseiller/Conseillère stagiaire, Programme de perfectionnement du conseiller -Possibilités d'emploi -futures/Advisor Trainee- Advisor Development Program -Future Opportunities
Sunlife Québec
Rimouski, QC
- Full-time
…development. This experience will help you build your confidence and business acumen, establishing a solid foundation for your future success as an…
Added 1 hour ago
SD
Specialist, Patient Care
Shoppers Drug Mart Specialty Health Network
Mississauga, ON
- Full-time
…collaboratively with other Patient Care Specialists and a Case Manager/Field Case Manager for a designated territory, dependent on the program. The superior end-to-end support provided by…
Added 1 hour ago
VF
Facility Operator
Vivo for Healthier Generations
Calgary, AB
- Full-time
…what keeps Vivo operating seamlessly across the facility and community and create inspiring and innovative spaces that bring Vivo’s mission to life. You will have a strong technical and…
Added 1 hour ago
C
Consulting Manager-Scrum Master, Life Sciences w/ Manufacturing exp. Consulting
Cognizant
Halifax, NS
- Full-time
Cognizant Consulting is more than Cognizant’s consulting practice - we’re a global community of 5,000+ experts dedicated to helping clients reimagine their business. Blending our deep…
Added 1 hour ago
H
Global Mining Practice Business Development Leader
HDR
Corner Brook, NL
- Full-time
…you could help make great things possible not only in your community, but around the…
Added 2 hours ago
RB
Financing Specialist
Royal Bank of Canada
Langley (District), BC · LANGLEY, British Columbia
- Full-time
…contribute to an exceptional client experience by providing superior business, financial and credit advice. Your contribution to the Client’s Relationship Team, and strategic partner to the…
Added 2 hours ago
RB
Assistant Branch Operations Manager
Royal Bank of Canada
Ottawa, ON
- Full-time
…Little Italy is looking for an Assistant Branch Operations Manager to join their team! The Assistant Branch Operations Manager fulfils a leadership role in the branch by providing…
Added 3 hours ago
Project Manager I
City of Vancouver
Vancouver, BC
The position reports to the Senior Project Manager and may manage a small team. Receives sponsor assignments from other Section Heads and Associate Director in Electrical Design and reports…
Added 3 hours ago
SD
Merchandiser, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Surrey, BC
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 3 hours ago
UO
Finance and Administrative Coordinator
University of British Columbia
Vancouver, BC
- $4,719 to $4,960 CAD / month
- Full-time
Reports to the Manager, Financial and Administrative with a dotted line to the Manager, Membership Services. Works closely and is cross-trained with Hospitality Coordinator. Works with the…
Added 4 hours ago
MC
Manager, Revenue Accounting & Reporting
Make-A-Wish Canada
Toronto, ON
- Full-time
Meaningful opportunities to make an impact and change the lives of children with critical illnesses within your community and across Canada
Added 4 hours ago
LH
Job Title Program Support Worker
Lookout Housing + Health Society
Surrey, BC
- Internship
The Program Support Worker reports to the Program Manager or designate and works in accordance with the mission and philosophy of Lookout Housing and Health Society including following…

RBC

Recoveries Officer

Winnipeg, MB, Canada
Mississauga, ON, Canada
Montreal, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 13, 2026
Experience: 2+ years Recoveries/Collections experience
Posting language: English
Posted: Oct 29, 2026

Original job description

Job Description

What's the opportunity?

The Recoveries Officer is responsible for recovering outstanding balances on Personal Loans and Card Products, utilizing RBC Credit Management & Recoveries methodologies. Analyze all client information available and to assess the maximum recovery potential by providing repayment options to clients, recommendations for litigation or third party collection agencies.

What will you do?

Initiate outbound calls and receive incoming client calls
Identify risk situations and escalate if and when appropriate
Provide recommendations for litigation or third party collection activity in cases where the liability status could not be recovered through normal collection activity
Maintain a balance between quality Customer Care and effective negotiation techniques
Embrace the service routines, goal setting and performance enablement
Take ownership and resolve issues, ensuring operational risk mitigation and compliance are achieved
Act as a referral point for other team members, in order to deliver a seamless, simpler, faster, and a better client experience
Foster collaboration within your team and convergence across partners to support RBC’s One Client, One Bank vision

What do you need to succeed?

Must-have

In this role, you will communicate and interact frequently with RBC partners and/or employees located across Canada and/or worldwide.
2+ years Recoveries/Collections experience
Strong written and verbal communication skills
Proficient in using MS Excel, Word and Outlook
Proven negotiation, analytical and decision making ability
Strong Organizational and Multi-tasking skills
Strong understanding of the balance between customer service and business risk mindset
Able to work the set shift of 3pm to 11pm, Monday to Friday which includes a Saturday shift on a monthly rotation 8am-4pm

Nice-to-have

Knowledge of CAC's, CASPER, OLBB, OLMS, TS2, Sales Platform, Bankruptcy & Collection Highways
Knowledge of Personal Products, Loans, Mortgages, Overdrafts and Business Products
Previous experience in managing a portfolio

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program
Leaders who support your development
Ability to make a difference and lasting impact
Opportunity to take on progressively greater accountabilities

RBC is committed to supporting flexible work arrangements when and where available. Details to be discussed with Hiring Manager.

RBC requires as a condition of employment that all successful candidates in the United States and Canada be fully vaccinated against COVID-19 prior to their start date, and may require proof of the same. Reasonable accommodation is available where required by law.

Job Skills

Collections Experience, Communication, Customer Experience (CX), Decision Making, Multitasking, Negotiation, Operational Risks, Oral Communications, Risk Mitigation Strategies

Additional Job Details

Address:

MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR:MISSISSAUGA

City:

Mississauga

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

PERSONAL & COMMERCIAL BANKING

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-08-20

Application Deadline:

2026-11-13

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.

Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

Apply About employer

More about this job

Responsibilities

The Recoveries Officer is responsible for recovering outstanding balances on personal loans and credit products by initiating outbound calls and managing incoming client inquiries. They must provide repayment options, recommend litigation or third-party collection actions, and maintain a balance between effective negotiation and quality customer care.

Requirements

Candidates must have at least 2 years of experience in recoveries or collections and possess strong communication, analytical, and negotiation skills. Proficiency in MS Office tools and the ability to work a rotating shift schedule, including Saturdays, is required.

Skills

Collections
Negotiation
Analytical skills
Decision making
Communication
Customer service
Risk mitigation
Multitasking
Organizational skills
MS Excel
MS Word
MS Outlook
Operational risk management

Benefits

Total Rewards Program
Professional development support
Flexible work arrangements

Visa sponsorship

Not detected in the job text

Keywords

Recoveries
Collections
Personal Loans
Credit Management
Litigation
Third Party Collection
Customer Care
Negotiation
Operational Risk
Compliance
MS Excel
MS Word
MS Outlook
CAC's
CASPER
OLBB
OLMS
TS2
Sales Platform
Bankruptcy
Collection Highways
Mortgages
Overdrafts
Business Products
Portfolio Management
Banking
Financial Services

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