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Added 22 mins ago
IC
Trade Compliance & Logistics Manager
IDEX Corporation
Waterloo, ON
- Full-time
· Manage Letters of Credit (LoC), documentary collections, and international payment support processes.
Added 52 mins ago
AA
Vice President, Business Development
AIP Asset Management
Winnipeg, MB · Greater Winnipeg Metropolitan Area
- Full-time
Position AIP's alternative investment strategies within client portfolios, with particular emphasis on convertible private debt, private credit and pre-IPO/private-company exposure.
Added 1 hour ago
R
Senior Relationship Manager, Real Estate, SME
RBC
Blainville, QC
- Full-time
…industry, whose specialized approach aligns sales, products, risk policy, and market strategies to deliver solutions specific for individual needs. This is a senior role in which your…
Added 2 hours ago
PC
Financial Advice Manager
Provincial Credit Union
Charlottetown, PE
- Full-time
The Financial Advice Manager strengthens the delivery of consistent, high-quality financial advice across Provincial Credit Union. This role leads the onboarding, training and ongoing…
Added 2 hours ago
CO
Airport Construction Manager
City of Santa Fe Springs
ON · Ontario, Canada
- Full-time
…of time. May be subject to a significant degree of danger or risk due to extended periods of exposure to outside atmospheric conditions (i.e., rain, extreme heat or cold, high humidity),…
Added 3 hours ago
NB
Account Manager Commercial Banking
National Bank of Canada
Quebec, QC
- Full-time
A career as Account Manager in the Commercial & Wealth management team means having the responsibility of growing the portfolio of business clients assigned to you. The varied and complex…
Added 3 hours ago
NB
Senior Account Manager Commercial Banking
National Bank of Canada
Terrebonne, QC
- Full-time
A career as Account Manager in the Commercial & Wealth management team means having the responsibility of growing the portfolio of business clients assigned to you. The varied and complex…
Added 3 hours ago
NB
Manager Commercial Credit Risk
National Bank of Canada
Montreal, QC
- Full-time
A career as a Commercial Credit Risk Manager at National
Added 3 hours ago
NB
Senior Manager Financing Solutions – Real Estate
National Bank of Canada
AB · Edmonton, AB
- Full-time
As a Senior Manager, Financing Solutions in the Real Estate Financing team, you will act as a subject matter expert in structuring complex commercial real estate transactions. You will…
Added 5 hours ago
RB
Financing Specialist
Royal Bank of Canada
Langley (District), BC · LANGLEY, British Columbia
- Full-time
…client experience by providing superior business, financial and credit advice. Your contribution to the Client’s Relationship Team, and strategic partner to the Commercial Account Manager,…
Added 5 hours ago
Manager, Advisory Services
Affinity Credit Union
Watrous, SK
Lead a team of advisors as a Manager of Advisory Services at our Watrous, Strasbourg, Nokomis, & Colonsay locations. You’ll coach talent that delivers exceptional service & professional…
Added 7 hours ago
RB
Relationship Manager, Business Market
Royal Bank of Canada
Ottawa, ON
- Full-time
Credit skills and knowledge, including an understanding of risk assessments, financial analyses, credit structuring/solutions, and deal presentations
Added 7 hours ago
RB
Recoveries Officer
Royal Bank of Canada
Mississauga, ON
- Full-time
…balances on Personal Loans and Card Products, utilizing RBC Credit Management & Recoveries methodologies. Analyze all client information available and to assess the maximum recovery…
Added 7 hours ago
AI
Business Project Manager, financial field
Avanciers Inc.
Montreal, QC
- $90 to $100 CAD / hour
- Contract
Credit & Financial Domain Expertise: Apply extensive domain experience in financial services, banking, lending, or credit-granting risk management to lead high-stakes organizational and…
Added 8 hours ago
R
Recoveries Officer- EN
RBC
Montreal, QC
- Full-time
…balances on Personal Loans and Card Products, utilizing RBC Credit Management & Recoveries methodologies. Analyze all client information available and to assess the maximum recovery…
Added 8 hours ago
NB
Manager, Financing Solutions
National Bank of Canada
Kamloops, BC
- Full-time
Negotiate credit terms and conditions with the Credit Risk Management as needed and confirm the availability of financing for the Commercial Account Manager
Added 8 hours ago
R
Recoveries Officer- EN
RBC
Montreal, QC
- Full-time
…balances on Personal Loans and Card Products, utilizing RBC Credit Management & Recoveries methodologies. Analyze all client information available and to assess the maximum recovery…
Added 9 hours ago
F/
Senior Credit Manager (Specialized Credit)
FCC / FAC
Calgary, AB · Ottawa, ON · Toronto, ON · Regina, SK · Kanata, Ontario
- Full-time
As a Senior Credit Manager, you’ll support the Project Finance and Strategic Finance teams by applying outside-the-box thinking to analyze and adjudicate complex loan proposals that support…
Added 10 hours ago
NB
Senior Manager Commercial Credit Risk
National Bank of Canada
Montreal, QC
- Full-time
A career as a Senior Manager Commercial Credit Risk at
Added 10 hours ago
GL
Store Manager
goeasy Ltd.
AB · Edmonton, AB
- Full-time
Educate and empower customers to achieve their financial goals through building their credit
Added 11 hours ago
T
University of Victoria Networking Event - October 29 2026
TD
Victoria, BC
- Full-time
…fundamentals of commercial lending through financial analysis, risk management and industry analysis. This will give you the capability to work closely with a variety of mid -market…
Added 11 hours ago
DC
Program Leader (Environmental Services)
Defence Construction Canada
Halifax, NS
- Full-time
…services to the Client-Partners as part of large, complex and high-risk projects and programs. The incumbent provides support within one or more service line, monitors project activities,…
Added 12 hours ago
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R&D Tax Client Delivery Manager
Boast
Montreal, QC
- Full-time
As a Client Delivery Manager, you’ll lead the successful delivery of R&D tax credit claims for a portfolio of companies across Canada and the U.S.
Added 12 hours ago
R&
Project Manager, E-Commerce
Robertson & Company Ltd.
Mississauga, ON
- Contract
…technology transformation. They are seeking an experienced Project Manager to lead large-scale, company-wide initiatives and portfolios of projects, working across business functions to…
Added 12 hours ago
TS
Senior Manager, TDS Operations
TD Securities
Montreal, QC
- Full-time
Partner with Origination to propose innovative credit structures for Core Trade and Working Capital transactions.

RBC

Recoveries Officer- EN

Montreal, QC, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Nov 13, 2026
Experience: 2+ years Recoveries/Collections experience
Posting language: English
Posted: Oct 29, 2026

Original job description

Job Description

What's the opportunity?

The Recoveries Officer is responsible for recovering outstanding balances on Personal Loans and Card Products, utilizing RBC Credit Management & Recoveries methodologies. Analyze all client information available and to assess the maximum recovery potential by providing repayment options to clients, recommendations for litigation or third party collection agencies.

What will you do?

Initiate outbound calls and receive incoming client calls
Identify risk situations and escalate if and when appropriate
Provide recommendations for litigation or third party collection activity in cases where the liability status could not be recovered through normal collection activity
Maintain a balance between quality Customer Care and effective negotiation techniques
Embrace the service routines, goal setting and performance enablement
Take ownership and resolve issues, ensuring operational risk mitigation and compliance are achieved
Act as a referral point for other team members, in order to deliver a seamless, simpler, faster, and a better client experience
Foster collaboration within your team and convergence across partners to support RBC’s One Client, One Bank vision

What do you need to succeed?

Must-have

In this role, you will communicate and interact frequently with RBC partners and/or employees located across Canada and/or worldwide.
2+ years Recoveries/Collections experience
Strong written and verbal communication skills
Proficient in using MS Excel, Word and Outlook
Proven negotiation, analytical and decision making ability
Strong Organizational and Multi-tasking skills
Strong understanding of the balance between customer service and business risk mindset
Able to work the set shift of 3pm to 11pm, Monday to Friday which includes a Saturday shift on a monthly rotation 8am-4pm

Nice-to-have

Knowledge of CAC's, CASPER, OLBB, OLMS, TS2, Sales Platform, Bankruptcy & Collection Highways
Knowledge of Personal Products, Loans, Mortgages, Overdrafts and Business Products
Previous experience in managing a portfolio

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program
Leaders who support your development
Ability to make a difference and lasting impact
Opportunity to take on progressively greater accountabilities

RBC is committed to supporting flexible work arrangements when and where available. Details to be discussed with Hiring Manager

RBC requires as a condition of employment that all successful candidates in the United States and Canada be fully vaccinated against COVID-19 prior to their start date, and may require proof of the same. Reasonable accommodation is available where required by law

Job Skills

Collections Experience, Communication, Customer Experience (CX), Decision Making, Multitasking, Negotiation, Operational Risks, Oral Communications, Risk Mitigation Strategies

Additional Job Details

Address:

MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR:MISSISSAUGA

City:

Mississauga

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

PERSONAL & COMMERCIAL BANKING

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-08-20

Application Deadline:

2026-11-13

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com</a/span>

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

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More about this job

Responsibilities

Recover outstanding balances on personal loans and card products by assessing client information, negotiating repayment options, and recommending litigation or third-party collection activity when appropriate. Handle client calls, identify and escalate risks, resolve issues in compliance with operational requirements, and support a consistent client experience through collaboration with colleagues and partners.

Requirements

Candidates must have at least two years of recoveries or collections experience, strong communication and negotiation skills, analytical and decision-making ability, and proficiency with Microsoft Excel, Word, and Outlook. The role requires strong organization and multitasking skills, a balance of customer service and business risk awareness, and availability for the specified afternoon/evening shift and monthly Saturday rotation.

Skills

Collections
Communication
Customer Service
Negotiation
Analytical Skills
Decision Making
Multitasking
Organization
Risk Mitigation
Operational Risk Management
Microsoft Excel
Microsoft Word
Microsoft Outlook
Portfolio Management
Bankruptcy and Collections

Benefits

Comprehensive Total Rewards Program
Professional Development
Career Advancement Opportunities
Flexible Work Arrangements

Visa sponsorship

Not detected in the job text

Keywords

Recoveries
Collections
Personal Loans
Card Products
Credit Management
Repayment Options
Litigation
Third-Party Collection Agencies
Customer Care
Negotiation
Risk Assessment
Operational Risk
Compliance
Portfolio Management
Bankruptcy
CACs
CASPER
OLBB
OLMS
TS2
Sales Platform
Microsoft Excel
Microsoft Word
Microsoft Outlook
Personal Banking Products
Mortgages
Overdrafts
Business Products
Client Experience

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