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Spa Manager - The Wickaninnish Inn
Relais & Châteaux
Tofino, BC
- Full-time
Join our Spa team as a Spa Manager, where you have the opportunity to learn and grow in a Relais & Châteaux property recognized by Forbes, Michelin Key, AAA Four Diamond, and Travel &…
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T
Partner Customer Success Manager (PCSM) - Accounting & Advisory Channel
TP
Canada
- Full-time
As a Partner Customer Success Manager (PCSM), you are the dedicated post-sales commercial owner and strategic platform advisor for a high-value portfolio of 150–250 accounting firms,…
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Partner Customer Success Manager (PCSM) - Accounting & Advisory Channel
TP
Toronto, ON
- Full-time
As a Partner Customer Success Manager (PCSM), you are the dedicated post-sales commercial owner and strategic platform advisor for a high-value portfolio of 150–250 accounting firms,…
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Z
Customer Success & Growth Manager
ZenduIT
Mississauga, ON
- Full-time
Location: Mississauga, Ontario (hybrid) · Type: Full-time, permanent · Hours: 40 hours/week, Monday to Friday · Team: Customer Success · Travel: Regular travel to customer sites is required
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Business Development / Sales Development Representative
ZenduIT
Mississauga, ON
- Full-time
Location: Mississauga, Ontario (hybrid) · Type: Full-time, permanent · Hours: 40 hours/week, Monday to Friday · Team: GTM (Sales & Channel)
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RV
Roger Vivier - Client Advisor
Roger Vivier
Toronto, ON
- Full-time
The Client Advisor is one of the most important assets for the brand, generating sales and profits for the company. The position requires a diversified mix of skills and capabilities, as…
Added 15 mins ago
RB
Assistant Branch Manager
Royal Bank of Canada
Surrey, BC
- Full-time
As an Assistant Branch Manager, you motivate and coach a high-performing team of Advisors in a dynamic, high-volume, and rewarding marketplace, while establishing and achieving team…
Added 15 mins ago
RB
Senior Investment Funds Advisor
Royal Bank of Canada
Vancouver, BC
- Full-time
…unique offering to investors while providing access to the full suite of active and index investment solutions through the fund offerings of RBC GAM, PH&N and…
Added 15 mins ago
RB
Senior Relationship Manager, Real Estate, SME
Royal Bank of Canada
Blainville, QC
- Full-time
Your natural flair for sales and resolving intricate business challenges is what sets you apart from the crowd. This role is all about professional relationship management and delivering…
Added 15 mins ago
RB
Manager Business Markets
Royal Bank of Canada
Toronto, ON
- Full-time
Coach team to focus on attracting, growing and retaining client relationships and introducing the full breadth of RBC partners and a broad range of products and solutions to deepen…
Added 15 mins ago
RB
Assistant Branch Manager - Mobile
Royal Bank of Canada
Truro, NS
- Full-time
As an Assistant Branch Manager, you motivate and coach a high-performing team of Advisors in a dynamic, high-volume, and rewarding marketplace, while establishing and achieving team sales…
Added 15 mins ago
RB
Branch Manager
Royal Bank of Canada
Halifax, NS
- Full-time
As a Branch Manager, you are a local market leader, motivating and coaching your team to create a memorable experience for clients. Inside and outside the branch, you capitalize on emerging…
Added 15 mins ago
CC
Retail Shift Leader
Canna Cabana
Mississauga, ON · Tomken, Mississauga, ON
- $17.95 to $19.5 CAD / hour
- Full-time
Oversee the responsibilities of the Store Manager in the absence of SM or ASM
Added 15 mins ago
MC
On-Premise Summer Field Sales Representative - Edmonton
Molson Coors
Edmonton, AB
- Temporary
The contract is full-time, beginning in May and ending in August. Upon graduation, representatives may be eligible for full-time positions within Molson Coors Beverage Company.
Added 15 mins ago
MC
Brand Experience Summer Representative - Calgary
Molson Coors
Calgary, AB
- Internship
The contract is full-time, beginning in May and ending in August. Upon graduation, representatives may be eligible for full-time positions within Molson Coors Beverage Company.
Added 15 mins ago
MC
On-Premise Summer Field Sales Representative - Calgary
Molson Coors
Calgary, AB
- Internship
The contract is full-time, beginning in May and ending in August. Upon graduation, representatives may be eligible for full-time positions within Molson Coors Beverage Company.
Added 15 mins ago
MC
On-Premise/Retail Summer Field Sales Representative - Cape Breton
Molson Coors
NS · Cape Breton, CA-NS
- Internship
The contract is full-time, beginning in May and ending in August. Upon graduation, representatives may be eligible for full-time positions within Molson Coors Beverage Company.
Added 15 mins ago
MC
On-Premise/Retail Summer Field Sales Representative - Charlottetown
Molson Coors
NB · Charlottetown, CA-NB
- Internship
The contract is full-time, beginning in May and ending in August. Upon graduation, representatives may be eligible for full-time positions within Molson Coors Beverage Company.
Added 15 mins ago
MC
Retail Summer Field Sales Representative - Ottawa
Molson Coors
Ottawa, ON
- Internship
The contract is full-time, beginning in May and ending in August. Upon graduation, representatives may be eligible for full-time positions within Molson Coors Beverage Company.
Added 15 mins ago
MC
On-Premise/Retail Summer Field Sales Representative - Fredericton
Molson Coors
Fredericton, NB
- Internship
The contract is full-time, beginning in May and ending in August. Upon graduation, representatives may be eligible for full-time positions within Molson Coors Beverage Company.
Added 15 mins ago
MC
Brand Experience Summer Representative - Vancouver
Molson Coors
Vancouver, BC
- Internship
The contract is full-time, beginning in May and ending in August. Upon graduation, representatives may be eligible for full-time positions within Molson Coors Beverage Company.
Added 15 mins ago
MC
On-Premise Summer Field Sales Representative - Winnipeg
Molson Coors
Winnipeg, MB
- Internship
The contract is full-time, beginning in May and ending in August. Upon graduation, representatives may be eligible for full-time positions within Molson Coors Beverage Company.
Added 15 mins ago
MC
On-Premise Summer Field Sales Representative - London
Molson Coors
London, ON
- Internship
The contract is full-time, beginning in May and ending in August. Upon graduation, representatives may be eligible for full-time positions within Molson Coors Beverage Company.
Added 15 mins ago
MC
On-Premise/Retail Summer Field Sales Representative - Western Newfoundland
Molson Coors
Corner Brook, NL
- Internship
The contract is full-time, beginning in May and ending in August. Upon graduation, representatives may be eligible for full-time positions within Molson Coors Beverage Company.
Added 15 mins ago
MC
On-Premise Summer Field Sales Representative - Vancouver
Molson Coors
Vancouver, BC
- Internship
The contract is full-time, beginning in May and ending in August. Upon graduation, representatives may be eligible for full-time positions within Molson Coors Beverage Company.

RBC

Recoveries Officer- EN

Montreal, QC, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 13, 2026
Experience: 2+ years Recoveries/Collections experience
Posting language: English
Posted: Oct 29, 2026

Original job description

Job Description

What's the opportunity?

The Recoveries Officer is responsible for recovering outstanding balances on Personal Loans and Card Products, utilizing RBC Credit Management & Recoveries methodologies. Analyze all client information available and to assess the maximum recovery potential by providing repayment options to clients, recommendations for litigation or third party collection agencies.

What will you do?

Initiate outbound calls and receive incoming client calls
Identify risk situations and escalate if and when appropriate
Provide recommendations for litigation or third party collection activity in cases where the liability status could not be recovered through normal collection activity
Maintain a balance between quality Customer Care and effective negotiation techniques
Embrace the service routines, goal setting and performance enablement
Take ownership and resolve issues, ensuring operational risk mitigation and compliance are achieved
Act as a referral point for other team members, in order to deliver a seamless, simpler, faster, and a better client experience
Foster collaboration within your team and convergence across partners to support RBC’s One Client, One Bank vision

What do you need to succeed?

Must-have

In this role, you will communicate and interact frequently with RBC partners and/or employees located across Canada and/or worldwide.
2+ years Recoveries/Collections experience
Strong written and verbal communication skills
Proficient in using MS Excel, Word and Outlook
Proven negotiation, analytical and decision making ability
Strong Organizational and Multi-tasking skills
Strong understanding of the balance between customer service and business risk mindset
Able to work the set shift of 3pm to 11pm, Monday to Friday which includes a Saturday shift on a monthly rotation 8am-4pm

Nice-to-have

Knowledge of CAC's, CASPER, OLBB, OLMS, TS2, Sales Platform, Bankruptcy & Collection Highways
Knowledge of Personal Products, Loans, Mortgages, Overdrafts and Business Products
Previous experience in managing a portfolio

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program
Leaders who support your development
Ability to make a difference and lasting impact
Opportunity to take on progressively greater accountabilities

RBC is committed to supporting flexible work arrangements when and where available. Details to be discussed with Hiring Manager

RBC requires as a condition of employment that all successful candidates in the United States and Canada be fully vaccinated against COVID-19 prior to their start date, and may require proof of the same. Reasonable accommodation is available where required by law

Job Skills

Collections Experience, Communication, Customer Experience (CX), Decision Making, Multitasking, Negotiation, Operational Risks, Oral Communications, Risk Mitigation Strategies

Additional Job Details

Address:

MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR:MISSISSAUGA

City:

Mississauga

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

PERSONAL & COMMERCIAL BANKING

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-08-20

Application Deadline:

2026-11-13

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com</a/span>

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

Apply About employer

More about this job

Responsibilities

Recover outstanding balances on personal loans and card products by assessing client information, negotiating repayment options, and recommending litigation or third-party collection activity when appropriate. Handle client calls, identify and escalate risks, resolve issues in compliance with operational requirements, and support a consistent client experience through collaboration with colleagues and partners.

Requirements

Candidates must have at least two years of recoveries or collections experience, strong communication and negotiation skills, analytical and decision-making ability, and proficiency with Microsoft Excel, Word, and Outlook. The role requires strong organization and multitasking skills, a balance of customer service and business risk awareness, and availability for the specified afternoon/evening shift and monthly Saturday rotation.

Skills

Collections
Communication
Customer Service
Negotiation
Analytical Skills
Decision Making
Multitasking
Organization
Risk Mitigation
Operational Risk Management
Microsoft Excel
Microsoft Word
Microsoft Outlook
Portfolio Management
Bankruptcy and Collections

Benefits

Comprehensive Total Rewards Program
Professional Development
Career Advancement Opportunities
Flexible Work Arrangements

Visa sponsorship

Not detected in the job text

Keywords

Recoveries
Collections
Personal Loans
Card Products
Credit Management
Repayment Options
Litigation
Third-Party Collection Agencies
Customer Care
Negotiation
Risk Assessment
Operational Risk
Compliance
Portfolio Management
Bankruptcy
CACs
CASPER
OLBB
OLMS
TS2
Sales Platform
Microsoft Excel
Microsoft Word
Microsoft Outlook
Personal Banking Products
Mortgages
Overdrafts
Business Products
Client Experience

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