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Added 59 mins ago
Manager, Collections
Rogers Bank
Richmond, BC
Full-time
We are seeking a strategic and analytical leader with experience in collections, credit risk, or financial services who can leverage data, technology, and customer insights to drive…
Added 1 hour ago
Housing Case Worker (Part time)
The Salvation Army in Canada
Saskatoon, SK
Part-time
Added 2 hours ago
Account specialist, High Value at Risk (HVAR)
BMO
YT · Yukon Territory, Canada
Part-time
Collaborates in the review and evaluation of delinquent, high risk, or written-off accounts for possible collections opportunities. Understands customer needs and provides…
Added 2 hours ago
Housing Case Worker (Part time)
The Salvation Army Canada and Bermuda Territory
Saskatoon, SK · Crossroads Residential Services
Part-time
Added 4 hours ago
Senior Special Credit Account Manager
FCC / FAC
Ottawa, ON · ON · Kanata, Ontario
Full-time
As Senior Special Credit Account Manager, you'll manage some of the most complex and high-risk files. Drawing on your strong understanding of commercial lending practices and financial…
Added 4 hours ago
Program Lead Corporate Safety
Rogers Communications
Brampton, ON
…Rogers Safety Management System. This role reports to the Senior Manager, Corporate…
Added 5 hours ago
Bilingual Commercial Credit Advisor, Commercial Credit Adjudication - Agriculture
Royal Bank of Canada
Montreal, QC
Full-time
You will support Relationship Managers (RM) in credit renewal and adjudication of files <$2 MM Total Single Name Exposure, including increases at renewal, reviewing and establishing…
Added 6 hours ago
Account specialist, High Value at Risk (HVAR)
BMO
BC · British Columbia, Canada
Part-time
Collaborates in the review and evaluation of delinquent, high risk, or written-off accounts for possible collections opportunities. Understands customer needs and provides…
Added 6 hours ago
Field Coordinator Co-Op / Internship | January 2027
Turner Construction | Canada
Vancouver, BC
Part-time
…and career development and may be eligible for educational credit, where applicable. This work term also…
Added 7 hours ago
Account specialist, High Value at Risk (HVAR)
BMO
NS · Nova Scotia, Canada
Part-time
Collaborates in the review and evaluation of delinquent, high risk, or written-off accounts for possible collections opportunities. Understands customer needs and provides…
Added 7 hours ago
Client Relationship Manager, Commercial Agriculture Banking - Lethbridge
Scotiabank
AB · Lethbridge, AB
The Client Relationship Manager (CRM) is responsible for ensuring effective relationship management and conducts sales planning and fulfills the execution of service for existing customer…
Added 7 hours ago
Bilingual Commercial Credit Advisor, Commercial Credit Adjudication - Agriculture- EN
RBC
Montreal, QC
Full-time
You will support Relationship Managers (RM) in credit renewal and adjudication of files <$2 MM Total Single Name Exposure, including increases at renewal, reviewing and establishing…
Added 8 hours ago
Accounting Assistant III
Garland Commercial Ranges Ltd
Mississauga, ON
$55,000 to $65,000 CAD / year
Full-time
Under moderate supervision, this position is responsible for reviewing credit data to evaluate credit requests to approve or deny applications for credit accounts of suggested CCIA. This…
Added 9 hours ago
Manager, Technical Accounting & Reconciliations
Toronto Transit Commission Pension Fund Society
Toronto, ON
Full-time
Position Title: Manager, Technical Accounting and Reconciliations
Added 9 hours ago
Senior Financial Planner - West London
Meridian Credit Union
St. Marys, ON · London, ON · Aylmer, ON · Woodstock, ON · Seaforth, ON · Windsor, ON
Full-time
…Member’s financial situation, life goals and tolerance for risk, our Senior Financial Planners are skilled in recommending customized strategies pertaining to: investments, education,…
Added 9 hours ago
Account specialist, High Value at Risk (HVAR)
BMO
MB · Manitoba, Canada
Part-time
Collaborates in the review and evaluation of delinquent, high risk, or written-off accounts for possible collections opportunities. Understands customer needs and provides…
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Account specialist, High Value at Risk (HVAR)
BMO
NL · Newfoundland and Labrador, Canada
Part-time
Collaborates in the review and evaluation of delinquent, high risk, or written-off accounts for possible collections opportunities. Understands customer needs and provides…
Added 10 hours ago
Bilingual Commercial Credit Advisor, Commercial Credit Adjudication - Agriculture
RBC
Guelph, ON · Montreal, QC
Full-time
You will support Relationship Managers (RM) in credit renewal and adjudication of files <$2 MM Total Single Name Exposure, including increases at renewal, reviewing and establishing…
Added 10 hours ago
Account specialist, High Value at Risk (HVAR)
BMO
NB · New Brunswick, Canada
Part-time
Collaborates in the review and evaluation of delinquent, high risk, or written-off accounts for possible collections opportunities. Understands customer needs and provides…
Added 10 hours ago
Manager, Cash Management I
TD
Ottawa, ON
Full-time
The Manager, Cash Management I (MCM) is responsible for leading and developing a highly effective and respected team of Cash Management Banking professionals. The position is a subject…
Added 11 hours ago
Cybersecurity Systems Administrator II
University of British Columbia
Vancouver, BC · UBCV | The Leonard S. Klinck Building (LSK)
$8,810.92 to $13,202.5 CAD / month
Full-time
The position reports to the Cybersecurity Systems Support Manager. The Cybersecurity Systems Administrator II is a member of the Cyber Security Systems Support Team. Works independently and…
Added 11 hours ago
Account specialist, High Value at Risk (HVAR)
BMO
SK · Saskatchewan, Canada
Part-time
Collaborates in the review and evaluation of delinquent, high risk, or written-off accounts for possible collections opportunities. Understands customer needs and provides…
Added 11 hours ago
Client Relationship Manager, Commercial Banking - Victoria
Scotiabank
Victoria, BC
Manage and grow a commercial portfolio, balancing relationship development with sound credit and risk practices.
Added 11 hours ago
Financial Analyst
Nova Scotia Health and IWK Health
Halifax, NS
The Financial Analyst reports to the Manager Corporate Transactions & Treasury who oversees Accounts Receivable, Accounts Payable and provides support to IWK leaders (ELT, Directors,…
Added 11 hours ago
Specialist, Lending Administration (6-Month Contract)
Vancity
Vancouver, BC
Full-time
This is a Full-time, Temporary role based at our Vancity head office and will report directly to the Team Manager, Operations and Small Business. While this position provides a hybrid work…

RBC

Relationship Manager Vendor Operations

Toronto, ON, Canada

Job type: Full-time
Apply by: Oct 24, 2026
Posting language: English
Posted: Sep 22, 2026

Apply About employer

Applications open in a new tab.

Original job description

Job Description

What is the Opportunity?

Exciting opportunity to drive impact across the enterprise and improve client experience. As a critical member of the Payments & Trade Supplier Relationship Management team, the Relationship Manager Vendor Operations will have the opportunity to collaborate with product teams across the enterprise, deliver efficiencies for RBC, and enhance RBC client experience. From this unique position, you will directly collaborate with RBC Product, Operation, and Technology teams, managing day-to-day production support and delivering on transformation initiatives.

Specifically, this role oversees the enterprise-wide production of paper and electronic Client Communications. Client Communications include client statements, disclosures, letters, notifications, and tax forms. Client Communications are produced by Symcor, an RBC Tier 1 Vendor.

The role functions as a governing Project Management Office and is responsible for monitoring, tracking and supporting a high volume of Change Requests between RBC product teams and Symcor, including changes, enhancements, projects, and programs. The role supports Personal and Business Deposits, Credit Cards, Investments, Credit Lines, Mortgage and Loans, Investor Services and Wealth Management. This role offers an expansive view of the RBC enterprise with opportunity to manage and drive value-add transformation.

What will you do?

General
- Primary liaison between Symcor and RBC stakeholders for Client Communication Services, including day-to-day support, incident management, and change management
- Responsible for providing timely support and guidance to Symcor and RBC Stakeholders (Product, Operations, and Technology).
- Manage collaboration amongst Symcor and RBC to promote effective communication, clarity in responsibilities, and alignment of strategic expectations and priorities
- Ensure timely and effective communication between RBC and Symcor.
Change Management:
- Accountable to facilitate the Change Management process between Symcor and RBC Partners (Business, IT, Operations) through use of Symcor Change Request Process.
- Manage the Change Request Process ensuring timely and effective communication between RBC and Symcor and that responses between organizations meet criteria as set out in Master Service Agreement.
- Manage and deliver oversight reporting for all Client Communication changes, including descriptions, status, costs, and savings.
- Provide subject matter expertise to enhance and support the Change Management process.
- Identify opportunities that drive efficiencies, reduce costs, enhance client experience and/or increase shareholder value.
Incidents:
- Primary liaison between Symcor and RBC Partners for Client Communication incidents, including communication, notification, and distribution of information amongst Symcor and RBC Stakeholders (Product, Operations, and Technology).
- Manage incidents involving potential financial loss, client impact, or privacy breaches with urgency and actively pursue resolutions to minimize risk of loss and client impact.
- Accountable for incident resolution including organizing production support to minimize client impact and restore services. Responsible to follow-up and close gaps to minimize risk of incident reoccurrences.

What do you need to succeed?

Must Have

Ability to foster effective collaboration and interaction across multiple groups and disciplines
Above average organizational capabilities, communication skills, and problem-solving skills
Capable of handling complex issues, balancing strategic thinking and tactical skills

Nice to have

+5 years of change management experience in a financial institution or similar organization.
+5 years of incident management experience in a financial institution or similar organization.
Strong understanding of banking operations and underlying technologies
Strong understanding of banking products and underlying technologies
Understanding of Paper and Electronic Client Statements
Proven success at driving deliverables to completion, including Change Management strategies
Anticipates and delivers innovative business solutions that demonstrate a deep understanding of clients’ and business partners’ short-and-long term needs
Professional maturity to deal with senior managers/executives

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
A world-class training program in financial services
Opportunities to do challenging work

Job Skills

Big Data Management, Communication, Design Thinking, Interpersonal Relationship Management, Risk Management, Teamwork, Vendor Management, Waterfall Model

Additional Job Details

Address:

180 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-09-22

Application Deadline:

2026-10-24

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

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More about this job

Responsibilities

The Relationship Manager Vendor Operations acts as the primary liaison between RBC and its vendor, Symcor, to manage client communication services and production support. This role oversees the change management process, incident resolution, and strategic initiatives to drive operational efficiencies and enhance client experience.

Requirements

Candidates should possess over 5 years of experience in change and incident management within a financial institution. Strong organizational, communication, and problem-solving skills are required, along with a deep understanding of banking operations and technologies.

Skills

Vendor management
Change management
Incident management
Banking operations
Banking products
Project management
Communication
Problem-solving
Strategic thinking
Risk management
Stakeholder management
Data analysis
Process improvement
Teamwork
Design thinking
Big data management

Benefits

Bonuses
Flexible benefits
Competitive compensation
Commissions
Stock
Coaching and development opportunities

Visa sponsorship

Not detected in the job text

Keywords

Vendor Management
Change Management
Incident Management
Banking Operations
Client Communications
Project Management Office
Symcor
Production Support
Risk Management
Stakeholder Management
Financial Services
Strategic Planning
Process Improvement
Waterfall Model
Big Data Management
Design Thinking
Teamwork
Master Service Agreement
Transformation Initiatives

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