Find work in Canada.

330,854 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Save this search

Added 6 mins ago
Recruteur de niveau d'entrée / formation de vente/Entry Level Recruiter
Aerotek
Montreal, QC · Greater Montreal Metropolitan Area
Full-time
…reviews, conduct reference checks, coach candidates through their client interview, build relationships and network with the candidates you have placed and ensure you provide top customer…
Added 6 mins ago
Diesel Mechanic Shop Operations Manager
Hughes Recruitment & Strategy Collective
Saskatoon, SK
Full-time
Hughes Collective is pleased to present an exciting opportunity on behalf of our client.
Added 6 mins ago
Senior IT Project Manager
Raise
Calgary, AB
Full-time
Raise is currently hiring a Senior IT Project Manager on behalf of our client. They’re expanding their team to meet growing needs, making this a unique opportunity to work with an industry…
Added 7 mins ago
Client Care Coordinator
Amplifon
Kamloops, BC
Full-time
…performance through effective schedule management. Reporting to the Senior Area Manager, you will act as the first point of contact for our customers, helping them rediscover all the…
Added 36 mins ago
Senior Bridge Engineer, Project Manager
GFT
Vancouver, BC
Full-time
As an experienced Senior Bridge Engineer - Project Manager, you will provide mentorship, project management, strong client facing skills and the ability to communicate and work across…
Added 37 mins ago
Mobile Financial Sales Specialist
CIBC
Mississauga, ON
Part-time
…systems to accurately capture sales and provide updates to Senior Manager on sales in comparison to established sales targets. Process valid transactions, complete all related documentation…
Added 37 mins ago
Relationship Manager, Business Banking
CIBC
Saskatoon, SK
Full-time
As a member of Business Banking team, you’ll be reporting to the Director or Senior Manager & Team Lead, Business Banking, providing new and existing clients with an exceptional client…
Added 37 mins ago
Sr. Branch Administrator CIBC Wood Gundy
CIBC
Oakville, ON
Full-time
…developing employee capability and managing performance. As the Senior Branch Administrator, you will be accountable for effectively managing all administrative aspects of Wood Gundy branch…
Added 37 mins ago
Senior Account Manager - Bilingual (English and French)
Innomotics
Oakville, ON
We are looking for a Senior Account Manager Eastern Canada to join our team at Innomotics.
Added 52 mins ago
Senior Product Manager
Tekion
Remote, Canada
$131,500 to $164,000 CAD / year
Full-time · Remote
Operations) des concessionnaires, notamment les opérations de l'aire de service, la gestion des bons de réparation, la productivité des techniciens, l'inventaire des pièces, les ventes de…
Added 52 mins ago
Design Manager, Airport
AECOM
Mississauga, ON
$160,000 to $200,000 CAD / year
Full-time
AECOM is seeking a Design Manager to join our team. This position is based on-site, out of Mississauga. This position is for a newly created position.
Added 1 hour ago
Project Administrator - Capital Projects
Convergint
Dartmouth, NS
Full-time
Work with the Project Manager and Accounts Receivable team for the preparation, coordination, analysis and tracking of client invoices and variances.
Added 1 hour ago
IT Project Manager (Infrastructure / Cybersecurity)
Addmore Group
Toronto, ON · Greater Toronto Area, Canada
Full-time
Our client has an opportunity for an IT Project Manager (Infrastructure / Cybersecurity)
Added 1 hour ago
Roofing Service Operations Manager (Windsor)
Empire Roofing
Windsor, ON
Full-time
We’re looking for an experienced, hands-on Service Field & Office Manager to oversee the day-to-day operations of our Roofing Service Division. This is a dynamic role that combines service…
Added 1 hour ago
OmniaBio: Senior Manager, Manufacturing
CCRM and OmniaBio
Hamilton, ON
The Senior Manager, GMP Manufacturing Operations provides leadership for multi-shift GMP manufacturing operations supporting clinical and commercial cell and gene therapy programs at…
Added 1 hour ago
Coordinator, Development Services
Heart & Stroke
Remote, Canada
Full-time · Remote
Supports the Senior Manager with data requests ensuring data integrity and accuracy, alignment with fundraising priorities, opportunities, and reporting needs
Added 1 hour ago
Senior Communications Designer
Initiative
Toronto, ON
Full-time
The role of a Senior Communications Designer is to manage our media planning product through preparing and presenting media plans, proposals, and analysis.
Added 1 hour ago
Administrative Coordinator
The Salvation Army in Canada
Hamilton, ON
Full-time
…to the Administrative Coordinator (Employee Administration), Senior HR Business Partner, HR Service Centre, Payroll, or Business Manager as…
Added 1 hour ago
Principal Consultant, Environmental Acoustics
WSP
Vancouver, BC
…technical lead ready to take on broader responsibility for client development and service growth. You’ll have the opportunity to shape a growing environmental noise service offering,…
Added 1 hour ago
IT Audit Senior Manager
Royal Bank of Canada
Toronto, ON
Full-time
The Senior Manager, Technology Infrastructure, reporting to the Director, Internal Audit Technology Infrastructure, will provide independent, objective assurance over the design and…
Added 1 hour ago
Manager, Quality systems
CIMA+
Calgary, AB · Sherbrooke, Quebec
$97,360 to $133,870 CAD / year
Full-time
Reporting to the Director, Quality, the Manager, Quality Systems will lead the preventive and operational aspects of the Quality function across CIMA+. This corporate role is responsible…
Added 1 hour ago
Manager, Quality systems
CIMA+
Montreal, QC · Sherbrooke, Quebec
Full-time
Reporting to the Director, Quality, the Manager, Quality Systems will lead the preventive and operational aspects of the Quality function across CIMA+. This corporate role is responsible…
Added 2 hours ago
Senior PeopleSoft HCM Functional Lead / Project Manager
BuzzClan
Toronto, ON
Contract
We are seeking a Senior Project Manager/Leader with strong PeopleSoft HCM Functional and QA experience to support the Ontario Public Service enterprise HR/Payroll environment. The ideal…
Added 2 hours ago
Manager, Quality systems
CIMA+
Calgary, AB
$97,360 to $133,870 CAD / year
Full-time
Reporting to the Director, Quality, the Manager, Quality Systems will lead the preventive and operational aspects of the Quality function across CIMA+. This corporate role is responsible…
Added 2 hours ago
Institutional Business Development Manager
QV Investors Inc.
Calgary, AB
Full-time
The Institutional Business Development Manager will lead business development efforts for QV Investors in priority channels. In the near term, the role will be weighted toward new business…

RBC

Relationship Manager Vendor Operations

Toronto, ON, Canada

Job type: Full-time
Apply by: Oct 24, 2026
Posting language: English
Posted: Sep 22, 2026

Apply About employer

Applications open in a new tab.

Original job description

Job Description

What is the Opportunity?

Exciting opportunity to drive impact across the enterprise and improve client experience. As a critical member of the Payments & Trade Supplier Relationship Management team, the Relationship Manager Vendor Operations will have the opportunity to collaborate with product teams across the enterprise, deliver efficiencies for RBC, and enhance RBC client experience. From this unique position, you will directly collaborate with RBC Product, Operation, and Technology teams, managing day-to-day production support and delivering on transformation initiatives.

Specifically, this role oversees the enterprise-wide production of paper and electronic Client Communications. Client Communications include client statements, disclosures, letters, notifications, and tax forms. Client Communications are produced by Symcor, an RBC Tier 1 Vendor.

The role functions as a governing Project Management Office and is responsible for monitoring, tracking and supporting a high volume of Change Requests between RBC product teams and Symcor, including changes, enhancements, projects, and programs. The role supports Personal and Business Deposits, Credit Cards, Investments, Credit Lines, Mortgage and Loans, Investor Services and Wealth Management. This role offers an expansive view of the RBC enterprise with opportunity to manage and drive value-add transformation.

What will you do?

General
- Primary liaison between Symcor and RBC stakeholders for Client Communication Services, including day-to-day support, incident management, and change management
- Responsible for providing timely support and guidance to Symcor and RBC Stakeholders (Product, Operations, and Technology).
- Manage collaboration amongst Symcor and RBC to promote effective communication, clarity in responsibilities, and alignment of strategic expectations and priorities
- Ensure timely and effective communication between RBC and Symcor.
Change Management:
- Accountable to facilitate the Change Management process between Symcor and RBC Partners (Business, IT, Operations) through use of Symcor Change Request Process.
- Manage the Change Request Process ensuring timely and effective communication between RBC and Symcor and that responses between organizations meet criteria as set out in Master Service Agreement.
- Manage and deliver oversight reporting for all Client Communication changes, including descriptions, status, costs, and savings.
- Provide subject matter expertise to enhance and support the Change Management process.
- Identify opportunities that drive efficiencies, reduce costs, enhance client experience and/or increase shareholder value.
Incidents:
- Primary liaison between Symcor and RBC Partners for Client Communication incidents, including communication, notification, and distribution of information amongst Symcor and RBC Stakeholders (Product, Operations, and Technology).
- Manage incidents involving potential financial loss, client impact, or privacy breaches with urgency and actively pursue resolutions to minimize risk of loss and client impact.
- Accountable for incident resolution including organizing production support to minimize client impact and restore services. Responsible to follow-up and close gaps to minimize risk of incident reoccurrences.

What do you need to succeed?

Must Have

Ability to foster effective collaboration and interaction across multiple groups and disciplines
Above average organizational capabilities, communication skills, and problem-solving skills
Capable of handling complex issues, balancing strategic thinking and tactical skills

Nice to have

+5 years of change management experience in a financial institution or similar organization.
+5 years of incident management experience in a financial institution or similar organization.
Strong understanding of banking operations and underlying technologies
Strong understanding of banking products and underlying technologies
Understanding of Paper and Electronic Client Statements
Proven success at driving deliverables to completion, including Change Management strategies
Anticipates and delivers innovative business solutions that demonstrate a deep understanding of clients’ and business partners’ short-and-long term needs
Professional maturity to deal with senior managers/executives

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
A world-class training program in financial services
Opportunities to do challenging work

Job Skills

Big Data Management, Communication, Design Thinking, Interpersonal Relationship Management, Risk Management, Teamwork, Vendor Management, Waterfall Model

Additional Job Details

Address:

180 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-09-22

Application Deadline:

2026-10-24

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

Join our Talent Community

Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.

Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

Apply About employer

More about this job

Responsibilities

The Relationship Manager Vendor Operations acts as the primary liaison between RBC and its vendor, Symcor, to manage client communication services and production support. This role oversees the change management process, incident resolution, and strategic initiatives to drive operational efficiencies and enhance client experience.

Requirements

Candidates should possess over 5 years of experience in change and incident management within a financial institution. Strong organizational, communication, and problem-solving skills are required, along with a deep understanding of banking operations and technologies.

Skills

Vendor management
Change management
Incident management
Banking operations
Banking products
Project management
Communication
Problem-solving
Strategic thinking
Risk management
Stakeholder management
Data analysis
Process improvement
Teamwork
Design thinking
Big data management

Benefits

Bonuses
Flexible benefits
Competitive compensation
Commissions
Stock
Coaching and development opportunities

Visa sponsorship

Not detected in the job text

Keywords

Vendor Management
Change Management
Incident Management
Banking Operations
Client Communications
Project Management Office
Symcor
Production Support
Risk Management
Stakeholder Management
Financial Services
Strategic Planning
Process Improvement
Waterfall Model
Big Data Management
Design Thinking
Teamwork
Master Service Agreement
Transformation Initiatives

Report this job