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Added 9 days ago
Senior Security Operations Specialist
CDW
Mississauga, ON
Full-time
The Sr. Specialist – Managed Security Services continues second-level technical client support provided by the Analyst and Sr. Analysts. The Sr. Specialist has proven process experience in…
Added 1 month ago
Tax & Legal - Tax Analyst - New Grad 2027 - Multiple Locations
Deloitte
Kitchener, ON
Full-time
Develop an understanding of the internal accounting system and billing cycle, while constantly striving to identify and implement ways to improve efficiencies.
Added 8 days ago
Operations Analyst - (12 Month Contract)
Toronto Hydro
Toronto, ON
Stays current with industry developments and practices, specifically those in investment planning and information technology areas
Added 9 days ago
Business Analyst
Aston Carter
North Vancouver, BC
$50 to $80 CAD / hour
Contract
The Business Analyst plays a crucial role in facilitating business change initiatives and ensuring the successful implementation and adoption of new systems and processes. This role…
Added 9 days ago
Senior Application Support Analyst - Finance IT & Audit Technology (FIAT)
Royal Bank of Canada
Vancouver, BC
Full-time
As the Senior Application Support Analyst, you will be responsible for maintenance and support of multiple Windows and Linux applications in Finance and Audit IT. You will partner across…
Added 11 days ago
Analyst, Business Systems
Fraser Health
Surrey, BC
Full-time
The Analyst, Business Systems, Health Informatics - Community and Primary Care, is responsible for providing a range of business and systems analysis and support services to the community…
Added 25 days ago
Financial Analyst - Cash Management
Loblaw Companies Limited
Winnipeg, MB
Full-time
…at the Enterprise Business Services office. As the Finance Analyst, you'll be part of the Cash Management team. Our team handles all things cash – from paying vendors to system…
Added 19 days ago
Senior Product Analyst, Supply Chain Systems
Loblaw Companies Limited
Brampton, ON
Full-time
We are seeking a Senior Product Analyst – Supply Chain Systems to support and enhance our Integrated Planning, Forecasting & Replenishment (IPFR) platform, supported by our technology…
Added 9 days ago
Sr Analyst, Supply Chain Automation Optimization & Controls
Loblaw Companies Limited
Calgary, AB
Full-time
This role works with Operations, Engineering, Technology, and automation partners to troubleshoot issues, analyze system performance, and support improvements to automation systems.
Added 16 days ago
Senior Application Support Analyst
RBC
Toronto, ON
Full-time
…dynaTrace, Customer Support, DevOps, Docker (Software), Elk Stack, Information Technology (IT) Infrastructure, Infrastructure Support, Kubernetes, Monitoring Tools, PagerDuty, Site…
Added 16 days ago
Senior Application Support Analyst - Finance IT & Audit Technology (FIAT)
RBC
Vancouver, BC
Full-time
As the Senior Application Support Analyst, you will be responsible for maintenance and support of multiple Windows and Linux applications in Finance and Audit IT. You will partner across…
Added 8 days ago
Clinical Analyst, Temporary Full Time, Application Support
Providence Care
Kingston, ON
Full-time
The Clinical Analyst is an integral team member supporting the implementation and ongoing operational support activities of the organization’s clinical information systems. This support…
Added 8 days ago
RISK MFI Management Information Analyst
BNP Paribas
Montreal, QC
Full-time
…top management on risk appetite, to provide fast and reliable information about the risk profile to report, to offer high quality risk management expertise to the group’s stakeholders as…
Added 8 days ago
FMIS Business Analyst
The University of British Columbia
Vancouver, BC
$6,143.67 to $8,830.25 CAD / month
Full-time
The FMIS Business Analyst is responsible for the analysis, optimization, implementation, governance and ongoing enhancement of food management information systems supporting UBC Food…
Added 8 days ago
Network Security Analyst – ICAT Infrastructure
Mackenzie Health
Vaughan, ON
$51.04 to $60.61 CAD / hour
Full-time
Reporting to the Manager, Digital Information Systems, the Network Security Analyst is responsible for configuring, deploying and maintaining the comprehensive enterprise network security…
Added 9 days ago
FMIS Business Analyst
University of British Columbia
Vancouver, BC
$6,143.67 to $8,830.25 CAD / month
Full-time
The FMIS Business Analyst is responsible for the analysis, optimization, implementation, governance and ongoing enhancement of food management information systems supporting UBC Food…
Added 9 days ago
Connect Systems Programmer
Swoon
Toronto, ON · Scarborough, ON
$85,000 to $95,000 CAD / year
Full-time
Our Banking Client is seeking an z/OS Connect Systems Programmer to join our team providing system support of IBM's z/OS Connect and Information Management System (IMS) in the Mainframe &…
Added 1 month ago
Senior TIPS Support Analyst
Pembina Pipeline Corporation
Calgary, AB
As the Senior Analyst, you are responsible for the stewardship, administration, and continuous improvement of the TIPS production accounting system, ensuring accurate contract maintenance,…
Added 1 month ago
Tax & Legal - Tax Analyst - New Grad 2027 - Multiple Locations
Deloitte
Toronto, ON
Full-time
Develop an understanding of the internal accounting system and billing cycle, while constantly striving to identify and implement ways to improve efficiencies.
Added 9 days ago
Operational Processes Analyst
Universite Saint-Paul
Ottawa, ON
Full-time
Maintain documentation of application functionality and the various transactions tested, recording information on different levels of errors; consolidate service requests, problem logs and…
Added 9 days ago
Analyst, System and infrastructure operations, maintenance and development
Desjardins
Montreal, QC · Levis, QC
Full-time
As Guidewire Business Systems Analyst (BSA), you’ll join a team contributing to a strategic transformation program in property and casualty insurance. You’ll help to further develop…
Added 9 days ago
Functional Analyst, HRMS
Stantec
Edmonton, AB
Full-time
As a Functional Analyst, you will collaborate with technical analysts and end-users to resolve tier 1 and tier 2 incidents/problems, perform regular and on-demand service delivery…
Added 9 days ago
Product Owner – Retail ERP (Sourcing & Demand) | Product Owner – ERP de détail (Approvisionnement et demande)
Jesta I.S.
Montreal, QC
Full-time
…built reliable, scalable, and affordable enterprise retail technology for over 55 years - spanning ERP and cloud platforms, with a culture that's hands-on, pragmatic, and…
Added 9 days ago
Sr Analyst, Supply Chain Automation Optimization & Controls
Loblaw Companies Limited
Calgary, AB
Full-time
This role works with Operations, Engineering, Technology, and automation partners to troubleshoot issues, analyze system performance, and support improvements to automation systems.
Added 9 days ago
Business Analyst, Finance Integration (12-Month Contract)
Vacances Air Canada Vacations / Air Canada Rouge
Montreal, QC
We are seeking a Business Analyst - Finance Integration to support the design and implementation of a new reservation system. This role will act as the key liaison between Finance,…

RBC

Senior Application Support Analyst

Toronto, ON, Canada

Job type: Full-time
Apply by: Oct 2, 2026
Posting language: English
Posted: Sep 11, 2026

Apply About employer

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Original job description

Job Description

The BPM team is undertaking multiple complex initiatives as part of Wealth Management Technical and Solutions ongoing plan to transform major Business Process systems from old technology to new Cloud based platform and taking over ownership of infrastructure support as part of new operational model. In this role you will be working with multiple IT partners to support Pega applications built on Cloud based platform, participate in transformation projects and processes by following Agile-like methodology and using DevOps pipeline. The role will coordinate, communicate and execute activities to ensure objectives are accomplished according on time

What will you do?

Work with customer support team on issue trouble-shooting, tracing, analyzing, logging, and opening SR to Vendor or AppDev team when applicable, and implement the proposed resolution.
Perform system health check, monitoring, alerting, and corresponding action as required.
Analyze system monitoring dashboard (Dynatrace), logging system (ELK), and other tools to identify potential issues, conflicts, and risks.
Work with AppDev teams on releases by joining project update meetings, reviewing implementation plan, performing OAT and PROD deployment through secured channel (PAM) using CI/CD Pipeline, and participating in Post Implementation Verification when applicable.
Generate varieties of reports based on the requirement including but not limited to business data mining, issue / ticket tracking, and regulatory / compliance reports.
Participate in daily meetings in agile-like environment hosted by variety of teams including AppDev and Support for updates.
Establish healthy working relationships across variety of IT partners / units and platforms to build influence and impact with key business partners.
Contribute to ongoing administrative program activities as required.

Must have:

Experience with Docker, Helm, Kubernetes and OpenShift 4.x preferable
Experience with monitoring tools and creating dashboards on ELK stack, Dynatrace
Experience with creating or managing CI/CD pipelines on Github, Jenkins, UCD, Artifactory, Aquascan, etc
Experience with SRE (Site reliability Engineering) Tools such as PagerDuty.
Deadline-driven and results-oriented; able to meet consistently high quality standards while handling a variety of tasks and deadlines simultaneously.

Nice-to-have:

Experience with java based applications on Tomcat.
Experience with Pega platform knowledge.
Excellent interpersonal skills to work across IT partners and business.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Leaders who support your development through coaching and managing opportunities
Work in a dynamic, collaborative, progressive, and high-performing team
Ability to make a difference and lasting impact
Flexible work/life balance options
Opportunities to do challenging work
Opportunities to take on progressively greater accountabilities

Job Skills

Agile Methodology, Application Maintenance, Applications Support, Communication, Compuware dynaTrace, Customer Support, DevOps, Docker (Software), Elk Stack, Information Technology (IT) Infrastructure, Infrastructure Support, Kubernetes, Monitoring Tools, PagerDuty, Site Reliability Engineering, Systems Software

Additional Job Details

Address:

RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-08-26

Application Deadline:

2026-10-02

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

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More about this job

Responsibilities

The analyst will support Pega applications on a cloud-based platform by troubleshooting issues, monitoring system health, and managing deployments. They will also collaborate with IT partners to execute transformation projects and generate regulatory and business reports.

Requirements

Candidates must have experience with containerization tools like Docker and Kubernetes, monitoring platforms such as Dynatrace and ELK, and CI/CD pipeline management. Strong interpersonal skills and the ability to work in an agile environment are essential for this role.

Skills

Docker
Kubernetes
OpenShift
Dynatrace
ELK stack
CI/CD pipelines
Jenkins
Site Reliability Engineering
PagerDuty
Agile methodology
Application support
Troubleshooting
System monitoring
DevOps
Pega
Java

Benefits

Bonuses
Flexible benefits
Competitive compensation
Stock options
Flexible work/life balance options

Visa sponsorship

Not detected in the job text

Keywords

BPM
Wealth Management
Cloud platform
Infrastructure support
Pega
Agile
DevOps
Docker
Helm
Kubernetes
OpenShift
Dynatrace
ELK stack
CI/CD
Github
Jenkins
UCD
Artifactory
Aquascan
SRE
PagerDuty
Tomcat
Java
System monitoring
Data mining
Compliance reporting
PAM
OAT
PROD deployment
Post Implementation Verification

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