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Added 1 day ago
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Spécialiste du centre de services ATS (bilingue) – Niveau II/ Bilingual ATS Service Desk Specialist II
Raise
Montreal, QC
- Full-time
We at Raise are hiring a Bilingual ATS Service Desk Specialist II for one of our top clients. After establishing themselves as an industry leader, they’re now expanding their team to meet…
Added 1 day ago
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Technical Specialist
Hays
Montreal, QC · Greater Montreal Metropolitan Area
- Contract
We are seeking a Bilingual Technical Support Specialist to provide first-level IT support, Administrative Assistants, and Multi-Advisor Corporations. The successful candidate will serve as…
Added 1 day ago
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Mobile Mortgage Advisor – Bilingual
CIBC
Pointe-Claire, QC
- Full-time
Building Trust, Business Banking, Business Development, Client Relations, Client Service, Community Connections, Customer Engagement, Customer Experience (CX), Group Problem Solving,…
Added 1 day ago
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Mobile Mortgage Advisor – Bilingual
CIBC
Pointe-Claire, QC
- Full-time
Banking, Building Trust, Business Banking, Business Development, Client Relations, Client Service, Community Connections, Customer Engagement, Customer Experience (CX), Group Problem…
Added 1 day ago
QR
Conseiller- Chaîne d'approvisionnement
Quincaillerie Richelieu Ltée/Richelieu Hardware Ltd
Montreal, QC
- Full-time
Added 1 day ago
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Bilingual ATS Service Desk Specialist II (French Bilingual exp)
Bevertec
Montreal, QC
- Contract
Job Role: Bilingual ATS Service Desk Specialist II (French Bilingual exp)
Added 1 day ago
IM
Territory Sales Manager
Influence Marketing
Montreal, QC
- Full-time
…connaissance approfondie des produits, un dynamisme contagieux et un service…
Added 1 day ago
ScotiaHelps Advisor, Business Banking
Scotiabank
Toronto, ON · Ottawa, ON
The ScotiaHelps Advisor, Business Banking Front End (Bilingual) is responsible for maximizing collection of overdue payments from customers while minimizing collection costs and loan…
Added 1 day ago
Principal Human Resources Business Partner
Omnitrans inc.
Montreal, QC
This role also provides direct leadership, coaching, and development to the HR Advisor and HR Coordinator, ensuring consistent HR practices, effective prioritization, and high-quality…
Added 1 day ago
TI
Bilingual Recruiter
TekStaff IT Solutions
Toronto, ON
- Contract
? CUSTOMER Act as the Talent Advisor for a designated portfolio, informing talent decisions with knowledge of the organization and external markets of the businesses supported Manage the…
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Assistant, Investment Advisor - Wood Gundy - Montreal -Bilingual
CIBC
Laval, QC
- Full-time
Business Development, Client Service, Customer Experience (CX), Financial Advising, Investment Planning, Proposal Writing, Results-Oriented
Added 1 day ago
Manager, Virtual Advice - Halifax, NS (Bilingual English/French)
Scotiabank
Halifax, NS
The Manager, Virtual Advice will lead and drive a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and…
Added 2 days ago
IW
Service Specialist, CC Advisor Support
IG Wealth Management
Quebec, QC
- Full-time
POSITION SUMMARY: The Service Specialist will provide continual support to IG Wealth Connect Advisors and clients by providing enhanced administrative support, demonstrating strong customer…
Added 2 days ago
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Personal Insurance Advisor
BrokerLink
Rockland, ON
- Full-time
We want like-minded individuals who want to provide the highest level of customer service, who carry themselves with utmost professionalism.
Added 2 days ago
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Business Advisor - Bilingual
CIBC
AB · BC · ON · Ontario VIRTUAL
- Full-time
As a Business Advisor you will join our Business Client Advice Centre (BCAC) reporting to the Team Leader, Business Banking. You’ll provide new, existing and prospective clients with an…
Added 2 days ago
Assistant
Richardson Wealth Ltd
Pointe-Claire, QC
…growing the business by providing support to the Investment Advisor(s), ensuring high-level client service, and effective functioning of the team through administration-related…
Added 2 days ago
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Customer Support Coordinator
PheedLoop
Toronto, ON
- Full-time
Good to have but not required- 1 year of experience in customer success, customer service, or account management
Added 2 days ago
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Branch Manager Advisor- EN
RBC
Sherbrooke, QC
- Full-time
Canada (excluding Quebec): Completed Designated Financial Services Advisor (DFSA) designation, offered through the Canadian Securities Institute (i.e. Personal Financial Service Advice and…
Added 2 days ago
JG
Bilingual (English and French) Ratings Administrator, Risk Assessment and Reporting
Johnston Group Inc.
Winnipeg, MB
- Full-time
2+ years of relevant experience in an administrative or client service support role, ideally in insurance or financial services
Added 2 days ago
SC
Bilingual Operations Officer
SPECTRAFORCE Canada
Mississauga, ON
- Contract
Meet service level expectations while maintaining a high degree of accuracy.
Added 2 days ago
EI
Brand Protection Advisor (Hospitality and Hotels)
Ecolab Inc.
Montreal, QC · Quebec, QC
- Full-time
High-level customer service and advanced consultative skills
Added 2 days ago
CR
Apply today for various entry-level jobs at CRA in Sudbury, Ontario! Opportunities for BILINGUAL SP-03 and SP-04 positions
Canada Revenue Agency - Agence du revenu du Canada
Sudbury, ON
- Temporary
…engage with individuals and stakeholders to deliver high-quality service and informed decisions. This is an excellent opportunity to build transferable skills, gain valuable public service…
Added 2 days ago
EI
Brand Protection Advisor (Hospitality and Hotels)
Ecolab Inc.
Montreal, QC · Quebec, QC
- Full-time
High-level customer service and advanced consultative skills
Added 2 days ago
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Bilingual Onboarding Officer
Aviso
Toronto, ON
- $55,000 to $65,000 CAD / year
- Full-time
Reporting to the Manager, Operations and working in a fast-paced environment, the Bilingual Onboarding Officer is expected to provide high-quality customer service by managing all aspects…
Added 2 days ago
RB
Branch Manager Advisor
Royal Bank of Canada
Sherbrooke, QC
- Full-time
Canada (excluding Quebec): Completed Designated Financial Services Advisor (DFSA) designation, offered through the Canadian Securities Institute (i.e. Personal Financial Service Advice and…

RBC

Senior Client Service Advisor, Treasury- EN

Montreal, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Oct 31, 2026
Experience: 3-5 years of related experience with strong working knowledge of treasury and cash management operations and products
Posting language: English
Posted: Oct 15, 2026

Original job description

Job Description

What is the opportunity?

Join our growing Client Service team and play a key role in delivering a differentiated servicing experience for strategic, high value clients. RBC’s Transaction Banking team provides comprehensive treasury and cash management, trade finance, and payment solutions to corporate and institutional clients, supporting businesses to optimize their working capital, manage risk and streamline operations through innovative digital tools and global expertise.

As a Senior Client Service Advisor (SCSA), you are a key member of the Client Relationship Team (CRT), specializing in treasury and cash management products. You’ll act as the primary point of contact for a dedicated client portfolio, coordinate and collaborate with partners to resolve servicing requests and deepen client relationships.

What will you do?

Deliver an exceptional client experience by responding promptly and accurately to requests, prioritizing the client’s needs and taking ownership to resolve requests on the first contact
Partner with the CRT and Operations teams to offer expert advice, coordinate complex and effective integrated service solutions, addressing client concerns with a long-term perspective
Record and resolve customer complaints in a timely manner, identifying root causes and providing effective solutions
Balance competing demands and prioritize tasks to meet stakeholder requirements, escalating issues that may impact client experience or RBC standards, including policy, compliance, and reputational risk
Conduct regular client service reviews to enhance product utilization and identify new opportunities
Educate clients and promote the adoption of digital solutions to enable clients to self-serve efficiently and improve their overall experience
Provide customized product training to clients as needed to support their unique requirements
Contribute to team initiatives and develop expertise in specific solutions (SME subject matter expertise)
Maintain accurate documentation of service queries and complete required reporting for transparency and management

What do you need to succeed?

Must-have:

3-5 years of related experience with strong working knowledge of treasury and cash management operations and products
Bilingualism (English and French) required, as you will regularly serve our clients and do business with RBC partners and/or employees across Canada with English and French speaking needs
Effective communication skills
Strong attention to detail, analytical and problem-solving skills
Excellent time management and prioritization skills
Ability to work effectively both independently and within a team environment

Nice to have:

Commercial or corporate banking client servicing experience
Certified Treasury Professional, CertICM or other relevant professional designation

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
Opportunities to do challenging work

Job Skills

Cash Management, Cash Management Products, Client Relationship Management, Client Service, Commercial Banking Operations, Commercial Banking Relationship Management

Additional Job Details

Address:

2001 AV MCGILL COLLEGE, BUR 300:MONTRÉAL

City:

Montréal

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

PERSONAL & COMMERCIAL BANKING

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-07-28

Application Deadline:

2026-10-31

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com</a/span>

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

Apply About employer

More about this job

Responsibilities

Serve as the primary service contact for a portfolio of strategic clients, responding to requests and coordinating with relationship and operations teams to resolve issues. Conduct service reviews, promote digital tools, provide product training, document interactions, and identify opportunities to improve client relationships and product use.

Requirements

Requires 3–5 years of related experience and strong knowledge of treasury and cash management products and operations. Candidates must be bilingual in English and French, with strong communication, analytical, problem-solving, attention-to-detail, prioritization, and teamwork skills.

Skills

Treasury Operations
Cash Management
Client Service
Commercial Banking Operations
Commercial Banking Relationship Management
Complaint Resolution
Problem-Solving
Analytical Skills
Communication
Time Management
Prioritization
Digital Solutions Adoption
Product Training
Risk Escalation
Documentation and Reporting

Visa sponsorship

Not detected in the job text

Keywords

Treasury
Cash Management
Transaction Banking
Trade Finance
Payment Solutions
Working Capital
Corporate Banking
Institutional Clients
Client Service
Client Relationship Team
Client Portfolio
Commercial Banking Operations
Commercial Banking Relationship Management
Complaint Resolution
Root Cause Analysis
Digital Solutions
Self-Service
Product Training
Service Reviews
Risk Management
Compliance
Reputational Risk
Documentation
Reporting
Certified Treasury Professional
CertICM
Bilingual English and French

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