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Added 9 mins ago
DF
Senior Operational Risk Analyst , Business Continuity & Operational Resilience
DUCA Financial Services Credit Union Ltd.
Toronto, ON · North York, ON
- Full-time
DUCA is looking for a Senior Operational Risk Analyst , Business Continuity & Operational Resilience to join our growing team!
Added 9 mins ago
MU
Budget & Financial Analyst
McMaster University
Hamilton, ON
- Contract
Analyze business processes to ensure efficiency and proper controls for accurate financial reporting and the safeguarding of assets. Recommend changes to improve processes.
Added 9 mins ago
I
Senior Business Analyst – ACMS Project
IntelliPro
St. John's, NL
- $70 to $75 CAD / hour
- Contract
Job Title: Senior Business Analyst – ACMS Project
Added 9 mins ago
AI
Senior Data Analyst
Apptoza Inc.
Mississauga, ON
- Contract
Essential Skills: We are seeking a detail-oriented and analytical Data Analyst to support our business decisions through meaningful insights derived from data.
Added 24 mins ago
PA
Senior Analyst, Treasury
Porter Airlines Inc.
Toronto, ON
- Temporary
…insurance, merchant processing and aircraft leasing. This Senior Analyst position is a 16-month fixed term position. Duties and Responsbilities…
Added 24 mins ago
P
SAP ISU Business Analyst (L2 Senior)
PeoplePilot
Calgary, AB
- Full-time
We are seeking an experienced SAP ISU Business Analyst (L2 Senior) to bridge business requirements and technical solutions. The candidate will work closely with business stakeholders to…
Added 24 mins ago
AC
Business Analyst
Access Communications Cooperative Limited
Regina, SK
- Full-time
The Business Analyst supports organizational effectiveness, business performance, and strategic decision-making through business analysis, process improvement, financial modelling, and…
Added 24 mins ago
IS
Business Analyst
InSync Systems
Calgary, AB
- Contract
We are looking for a Business Analyst for a 12-month contract position, with possible extensions in Calgary, Alberta. Must be legally entitled to work in Canada.
Added 24 mins ago
MP
Marketing Database Analyst
Michael Page
Toronto, ON · Greater Toronto Area, Canada
- $49,500 to $78,200 CAD / year
- Full-time
Assist the Supervisor of Marketing Data & Analytics in data exploration, preparation, interpretation and integration of both internal and external data to meet ever-growing business needs.
Added 24 mins ago
RI
Business Analyst
Raas Infotek
Calgary, AB
- Contract
Facilitate discovery workshops with business and application stakeholders.
Added 39 mins ago
Data & Business Support Analyst
MCAP
Toronto, ON
This position is responsible for supporting the Capital Markets business unit’s systems and databases along with its data needs by providing requirements gathering and analysis, quality…
Added 39 mins ago
B
T&O Senior Data Analyst, Financial Data
BMO
Toronto, ON · FCP
- Full-time
We are seeking a highly analytical and technically skilled Senior Data Analyst / Business Analyst to support enterprise finance and regulatory data initiatives. The successful candidate…
Added 39 mins ago
B
Cyber Controls Testing Analyst
BMO
Toronto, ON · YNG
- Full-time
Performs complex reviews of business artifacts.
Added 39 mins ago
B
Senior Analyst, Credit Risk Analytics, Stress Testing (12 Month Contract)
BMO
Toronto, ON · FCP
- Full-time
…arising from changes in the market and external environment for business/group portfolios and products. Applies knowledge of analytics algorithms and technologies to develop models,…
Added 39 mins ago
LC
Supply Chain Replenishment Analyst
Loblaw Companies Limited
Cambridge, ON
- Full-time
Post-secondary education in Business, Economics, Engineering or Marketing
Added 39 mins ago
LC
Senior Financial Analyst, Associate Support
Loblaw Companies Limited
Toronto, ON
- Full-time
…need for new reports/analysis to better support the current business activities and any new…
Added 54 mins ago
Market Intelligence Strategic Insights Analyst
Wawanesa Insurance
Calgary, AB · AB · Vancouver, BC · Winnipeg, MB · Moncton, NB · Dartmouth, NS · Kitchener, ON · Ottawa, ON · Toronto, ON · ON · Montreal, QC · Edmonton, AB (Hybrid), AB · Hybrid - Canada, ON · North York - Toronto, ON (Hybr, ON
The Market Intelligence & Strategic Insights Analyst helps turn market, competitor, broker, customer and business information into clear stories that leaders can use to make decisions. The…
Added 54 mins ago
Samples Analyst
Caldic
Mississauga, ON
Scope: The position will be responsible for coordinating the distribution of all sample requests for the various business team units as required. The individual will organize and manage an…
Added 54 mins ago
Reporting Analyst
Grainger Businesses
Thornhill, ON
Bachelor's Degree Business, Data Analytics, Statistics, Math, or related field. required Working experience across the entire Power Platform (e.g., PowerApps, Power Automate, Power BI).
Added 54 mins ago
DT
Analyst I Consulting
DXC Technology
Toronto, ON
- Full-time
Added 1 hour ago
R
Senior Configuration Analyst
RBC
Calgary, AB · Vancouver, BC · Toronto, ON
- Full-time
Access to a variety of job opportunities across business and geographies
Added 1 hour ago
AC
Financial Analyst
Aston Carter
Toronto, ON
- $40 to $50 CAD / hour
- Contract
business analytics, waste reporting, month-end closing, and projections.
Added 1 hour ago
T
Senior Analyst, Enterprise Delivery Orchestration & Reporting
TD
Toronto, ON
- Full-time
Undergraduate degree or advanced technical degree in business, finance, analytics, engineering, computer science or a related discipline; graduate degree preferred.
Added 1 hour ago
Supply Chain Analyst
Vast auto Distribution
Montreal, QC
The Supply Chain Optimization Analyst is responsible for implementing and improving systems, management tools, and processes specific to the Supply Chain department. This individual will…
Added 1 hour ago
S
Project Coordinator, Clinical Informatics
Sanya’k̓ula
Vancouver, BC
- Full-time
…expenditures, produces confidential management reports, and assists the Business Analyst in developing business cases and briefing notes. Coordinates and attends regular confidential senior…

RBC

Senior Configuration Analyst

Calgary, AB, Canada
Vancouver, BC, Canada
Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 25, 2026
Experience: 3+ years of proven ServiceNow experience (CMDB, Data Certification, Audit modules)
Posting language: English
Posted: Nov 3, 2026

Original job description

Job Description

What is the Opportunity?

This senior role ensures the integrity, compliance, and operational excellence of RBC's IT infrastructure through comprehensive CMDB and asset management. You'll maintain data accuracy, oversee data certification and audit processes, and implement world-class standards for Infrastructure Services while ensuring alignment with regulatory requirements.

What will you do?

Maintain the ServiceNow CMDB, including CI types, naming conventions, attributes, and relationships
Ensure data accuracy, compliance, and regular updates, and resolve discrepancies

Track, priorities, and resolve CMDB issues in ServiceNow
Monitor SLAs and escalate complex issues for governance review

Partner with governance and compliance teams to establish and enforce CMDB and data certification policies
Ensure process changes are approved and communicated

Design and manage workflows to validate CMDB accuracy
Ensure timely attestations and drive reconciliation with enterprise Sources of Truth

Maintain audit readiness with regular evidence and documentation
Address compliance gaps, recommend corrective actions, and document recurring-issue fixes

Train and mentor on configuration management and compliance requirements
Communicate clearly with technical and non-technical stakeholders, and engage technology owners

Regularly review and improve CM processes and ServiceNow workflows and controls
Stay current on platform updates and industry trends

What do you need to succeed?

Must have:

3+ years of proven ServiceNow experience (CMDB, Data Certification, Audit modules)
Demonstrated expertise in ServiceNow Configuration Management Issue & Task Management
Strong ITIL knowledge (Configuration, Incident, Change, Audit Management)
Proven leadership capability with strong cross-functional collaboration skills
Excellent analytical, problem-solving, and communication skills

Nice-to-Have

ITIL v4 Foundations certification
Familiarity with regulatory standards and audit frameworks
ServiceNow Discovery experience
2+ years supporting and monitoring audit controls and IT compliance procedures
ITIL Intermediate certifications
Prior ServiceNow CMDB management experience

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
A world-class training program in financial services
Opportunities to do challenging work
Access to a variety of job opportunities across business and geographies

#TECHPJ

Job Skills

Adaptability, Critical Thinking, Decision Making, Detail-Oriented, Industry Knowledge, Information Technology Infrastructure Library (ITIL), Information Technology Trends, Systems Software, Time Management

Additional Job Details

Address:

RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-11-03

Application Deadline:

2026-11-25

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

Apply About employer

More about this job

Responsibilities

The Senior Configuration Analyst ensures the integrity and compliance of the IT infrastructure by managing the ServiceNow CMDB and overseeing data certification processes. They will also collaborate with governance teams to enforce policies, resolve discrepancies, and maintain audit readiness.

Requirements

Candidates must have at least 3 years of proven experience with ServiceNow CMDB, data certification, and audit modules. Strong knowledge of ITIL frameworks and excellent analytical and communication skills are required for this role.

Skills

ServiceNow
CMDB
Data certification
Audit management
ITIL
Configuration management
Incident management
Change management
Data accuracy
Compliance
Leadership
Analytical skills
Problem-solving
Communication
IT infrastructure
Asset management

Benefits

Bonuses
Flexible benefits
Competitive compensation
Commissions
Stock options
Training program

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
CMDB
ITIL
Infrastructure Services
Data Certification
Audit
Compliance
Configuration Management
Incident Management
Change Management
SLA
Governance
Reconciliation
IT Infrastructure
Asset Management
Discovery
IT Compliance
Technical Documentation
Stakeholder Management
Workflow Design

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