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Added 1 min ago
F
Chief Revenue Officer (CRO) & Co-founder - AI for Small Law Firms
FutureSight
Canada
- Full-time
Partnerships & Distribution - Build relationships with legal business coaches, bar associations, legal communities, consultants, complementary technology providers, and other potential…
Added 1 min ago
R
Business Analyst - Non-Technical
Raise
Calgary, AB
- Full-time
Raise is currently hiring a Business Analyst - Non-Technical on behalf of our client. They’re expanding their team to meet growing needs, making this a unique opportunity to work with an…
Added 1 min ago
L
5794 - 3rd Key
Lids
Timmins, ON
- $18.45 USD / hour
- Part-time
…We collect and use this information for human resources and business management purposes, including identifying and evaluating candidates for employment or future contract opportunities,…
Added 1 min ago
ES
Mainframe Application Support Engineer
Epsilon Solutions Ltd.
Toronto, ON
- Contract
…management, and application maintenance for critical mainframe-based business applications. The ideal candidate will have strong expertise in IBM Mainframe technologies involving IBM z/OS,…
Added 1 min ago
HV
Financial Controller
Hilton Vancouver Downtown
Vancouver, BC
- Full-time
You'll own accounting, reporting, tax, audit and controls for both hotels, lead a small finance team, and be a real business partner to each General Manager and to Pacific Reach head…
Added 1 min ago
TC
Vice President, Philanthropy
The Canadian Women's Foundation
Canada
- Full-time
…of 9 full-time staff via 3 direct reports in the following business units: Individual and Foundation Major and Mid-level Giving; Corporate Giving; and Donor Experience; while working…
Added 1 min ago
WI
Highways/Roads Engineer
WSP in Canada
BC · British Columbia, Canada
- Full-time
…experience, skills, seniority, geographic location, performance, and business or organizational needs. The wage range provided in this job posting may be subject to change for business…
Added 1 min ago
F
Technical Co-founder - AI for Automotive Retail
FutureSight
Canada
- Full-time
Own the design and layering of the system for the dev team, and keep the build matched to what the business and sales side actually need
Added 1 min ago
TG
Senior Manager, Applications and Engineering
TMX Group
Toronto, ON
- Full-time
…formation and innovation, bringing increased opportunity to business visionaries, product ingenuity to consumers, and career exploration to our…
Added 1 min ago
F
Co-Founder & CEO - AI-Native Accounting Firm
FutureSight
Canada
- Full-time
Strong business development track record, winning and retaining clients on the strength of your work
Added 1 min ago
F
Co-Founder & CEO - InsurTech | AI-Native Insurance Brokerage
FutureSight
Canada
- Full-time
…built for larger accounts. Across the US and Canada, small business insurance represents a $6.2B commission pool. About $4.5B of that comes from businesses that already carry commercial…
Added 1 min ago
F
Co-Founder & CEO - InsurTech | AI-Native Insurance Brokerage
FutureSight
Canada
- Full-time
…built for larger accounts. Across the US and Canada, small business insurance represents a $6.2B commission pool. About $4.5B of that comes from businesses that already carry commercial…
Added 1 min ago
F
Co-Founder & CEO - AI-Native Accounting Firm
FutureSight
Canada
- Full-time
Strong business development track record, winning and retaining clients on the strength of your work
Added 1 min ago
RC
Supervisor, Data Architect
RSM Canada
Toronto, ON
- Full-time
We Are Seeking a Skilled Business Intelligence And Data Engineering Professional With a Strong Background In Design And Development, Data Modeling, And Business Analytics. This Individual…
Added 1 min ago
F
Co-Founder & CEO - AI E-commerce Operations System
FutureSight
Canada
- Full-time
…sellers another dashboard, Omnex continuously understands the business, reasons across every sales channel, and proactively executes operational decisions - from optimizing pricing and…
Added 1 min ago
F
Co-Founder & CEO - Entrepreneur in Residence
FutureSight
Canada
- Full-time
Validation - Partner with our team on early-stage testing, validation, and refinement of the business idea, including prototyping to validate and sell potential solutions, with the…
Added 1 min ago
E
Senior Recruiter, GandA Marketing
Elastic
Canada
- Full-time
Sharp eye for business with the ability to listen, ask relevant questions, and think three steps ahead
Added 1 min ago
F
Co-Founder & CEO - AI E-commerce Operations System
FutureSight
Canada
- Full-time
…sellers another dashboard, Omnex continuously understands the business, reasons across every sales channel, and proactively executes operational decisions - from optimizing pricing and…
Added 1 min ago
F
Co-Founder & CEO - AI Automation for Growing Companies
FutureSight
Canada
- Full-time
…use, and keeps those agents running. It launches as a services business with a dedicated technical delivery team from day one. Every engagement also serves as research: as client work…
Added 1 min ago
DN
Plant Operator
Dyno Nobel
NU · Broughton Island, NU
- Full-time
Added 1 min ago
F
Co-Founder & CEO - AI-Native Accounting Roll-Up
FutureSight
Canada
- Full-time
Added 1 min ago
F
Co-Founder & CEO - AI-Native Accounting Roll-Up
FutureSight
Canada
- Full-time
Added 1 min ago
A
Product Marketing Manager - Industrial
ABB
Saint-Jean-sur-Richelieu, QC · St-Jean-Sur-Richelieu, QC
- Full-time
The ideal candidate combines strategic marketing expertise, customer insight, business acumen, and strong execution and thrives in a complex, matrixed B2B environment.
Added 1 min ago
CL
Salesforce Data Cloud consultant
Cloudious LLC
Toronto, ON
- Contract
We are seeking an experienced Salesforce Data Cloud Developer to design, implement, and optimize enterprise-scale customer data solutions using Salesforce Data Cloud. The ideal candidate…
Added 1 min ago
P
Account Representative (Ontario)
PCCA
London, ON
- Full-time
…to pharmacies by connecting their compounding practice and business needs with relevant PCCA products, education, services and…

RBC

Senior Configuration Analyst

Calgary, AB, Canada
Vancouver, BC, Canada
Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 25, 2026
Experience: 3+ years of proven ServiceNow experience (CMDB, Data Certification, Audit modules)
Posting language: English
Posted: Nov 3, 2026

Original job description

Job Description

What is the Opportunity?

This senior role ensures the integrity, compliance, and operational excellence of RBC's IT infrastructure through comprehensive CMDB and asset management. You'll maintain data accuracy, oversee data certification and audit processes, and implement world-class standards for Infrastructure Services while ensuring alignment with regulatory requirements.

What will you do?

Maintain the ServiceNow CMDB, including CI types, naming conventions, attributes, and relationships
Ensure data accuracy, compliance, and regular updates, and resolve discrepancies

Track, priorities, and resolve CMDB issues in ServiceNow
Monitor SLAs and escalate complex issues for governance review

Partner with governance and compliance teams to establish and enforce CMDB and data certification policies
Ensure process changes are approved and communicated

Design and manage workflows to validate CMDB accuracy
Ensure timely attestations and drive reconciliation with enterprise Sources of Truth

Maintain audit readiness with regular evidence and documentation
Address compliance gaps, recommend corrective actions, and document recurring-issue fixes

Train and mentor on configuration management and compliance requirements
Communicate clearly with technical and non-technical stakeholders, and engage technology owners

Regularly review and improve CM processes and ServiceNow workflows and controls
Stay current on platform updates and industry trends

What do you need to succeed?

Must have:

3+ years of proven ServiceNow experience (CMDB, Data Certification, Audit modules)
Demonstrated expertise in ServiceNow Configuration Management Issue & Task Management
Strong ITIL knowledge (Configuration, Incident, Change, Audit Management)
Proven leadership capability with strong cross-functional collaboration skills
Excellent analytical, problem-solving, and communication skills

Nice-to-Have

ITIL v4 Foundations certification
Familiarity with regulatory standards and audit frameworks
ServiceNow Discovery experience
2+ years supporting and monitoring audit controls and IT compliance procedures
ITIL Intermediate certifications
Prior ServiceNow CMDB management experience

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
A world-class training program in financial services
Opportunities to do challenging work
Access to a variety of job opportunities across business and geographies

#TECHPJ

Job Skills

Adaptability, Critical Thinking, Decision Making, Detail-Oriented, Industry Knowledge, Information Technology Infrastructure Library (ITIL), Information Technology Trends, Systems Software, Time Management

Additional Job Details

Address:

RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-11-03

Application Deadline:

2026-11-25

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

Apply About employer

More about this job

Responsibilities

The Senior Configuration Analyst ensures the integrity and compliance of the IT infrastructure by managing the ServiceNow CMDB and overseeing data certification processes. They will also collaborate with governance teams to enforce policies, resolve discrepancies, and maintain audit readiness.

Requirements

Candidates must have at least 3 years of proven experience with ServiceNow CMDB, data certification, and audit modules. Strong knowledge of ITIL frameworks and excellent analytical and communication skills are required for this role.

Skills

ServiceNow
CMDB
Data certification
Audit management
ITIL
Configuration management
Incident management
Change management
Data accuracy
Compliance
Leadership
Analytical skills
Problem-solving
Communication
IT infrastructure
Asset management

Benefits

Bonuses
Flexible benefits
Competitive compensation
Commissions
Stock options
Training program

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
CMDB
ITIL
Infrastructure Services
Data Certification
Audit
Compliance
Configuration Management
Incident Management
Change Management
SLA
Governance
Reconciliation
IT Infrastructure
Asset Management
Discovery
IT Compliance
Technical Documentation
Stakeholder Management
Workflow Design

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