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Added 30 mins ago
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Cost Analyst II
Worley
Calgary, AB · Edmonton, AB
- Full-time
Worley is a global company of energy, chemicals and resources experts headquartered in Australia. We partner with our customers to deliver projects and create value across the life of their…
Added 30 mins ago
T
Senior Personal Banker Trainee – Home Borrowing - Cantonese and/or Mandarin are considered an asset
TD
Calgary, AB
- Full-time
…job-related knowledge, geographic location, and other specific business and organizational…
Added 45 mins ago
M
AVP Retirement & Wealth Strategy
Manulife
Toronto, ON
- Full-time
Our Retirement & Wealth business serves over 6M customers worldwide, is a key contributor to GWAM earnings and is well positioned in all of our key markets.
Added 1 hour ago
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Analyste financier.ère senior | Senior Financial Analyst
L'Oréal
MB · Saint-Laurent, MB
- Full-time
You manage industrial financial performance on-site, translating plant floor operations into actionable business insights. Reporting to the Finance Director, you partner directly with…
Added 1 hour ago
Assistant Manager, Reconciliation Operations (GWO)
Scotiabank
Toronto, ON
Partner with managers, SSG units, branches and business lines to resolve issues, reduce costs and improve service.
Added 1 hour ago
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Responsable de projets - Expériences Fever Originals
Fever
Montreal, QC
- Full-time
Collaborer avec les équipes internes (Production, Marketing, Juridique, Finance, IT, Opérations, Support Utilisateur) pour assurer le succès et la scalabilité des événements.
Added 1 hour ago
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Assistant Branch Manager
RBC
Pointe-Claire, QC
- Full-time
Partner with your manager to ensure operational effectiveness of the branch and maximize the performance of the team
Added 1 hour ago
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Personal Banker - Pointe-Claire, Hymus (Full Time)
TD
Pointe-Claire, QC
- Full-time
…job-related knowledge, geographic location, and other specific business and organizational…
Added 1 hour ago
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Senior Personal Banker - Home Borrowing
TD
Mission, BC
- Full-time
…job-related knowledge, geographic location, and other specific business and organizational…
Added 1 hour ago
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Security Remediation & Resilience Lead, BWI
TD
Toronto, ON
- Full-time
Act as a trusted partner to technology leaders, business leaders, control functions, and enterprise stakeholders.
Added 1 hour ago
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Personal Banking Associate Trainee
TD
Duncan, BC
- Full-time
…job-related knowledge, geographic location, and other specific business and organizational…
Added 1 hour ago
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Project Coordinator
HUB International
Vancouver, BC · Toronto, ON
- Full-time
…independently to provide a wide range of duties to support our business…
Added 2 hours ago
TM
Manager, MGA & Program Operations
Tokio Marine Canada Ltd.
Toronto, ON
- Full-time
Tokio Marine Canada (TMCan) is a Canadian early-stage entrepreneurial commercial P&C insurer based in Toronto. We partner with select brokers to deliver tailored business insurance…
Added 2 hours ago
JS
Retail Operations & Planning
Jaybird Studios
Vancouver, BC
- Part-time
…Working closely with Brand & Creative, Central Operations, Finance, and Studio Operations, this person will help ensure we have the right product, in the right quantities, at the right…
Added 2 hours ago
AC
AVP IT Delivery
Aviva Canada
Markham, ON
- Full-time
We are looking for a highly motivated AVP, IT Delivery Lead who possesses both business and technical savvy. The selected candidate will support the team and work to achieve results within…
Added 2 hours ago
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Product Manager, Financing
Wayfair
Toronto, ON
- $152,313 to $165,557.5 CAD / year
- Full-time
…opportunity. We strive to create capabilities that work across every partner, so that adding the next one is a configuration rather than a rebuild. We also want to take genuine advantage of…
Added 2 hours ago
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Customer Experience Associate
TD
Surrey, BC
- Part-time
…job-related knowledge, geographic location, and other specific business and organizational…
Added 2 hours ago
TE
Operations Intelligence & Analytics Specialist
TC Energy
Calgary, AB
- Full-time
Partner with field operations, Asset Compliance, Engineering, Finance, and other teams to translate business problems into practical analytical solutions and turn findings into clear…
Added 2 hours ago
FH
Assistant Fairmont Gold Manager
Fairmont Hotels & Resorts
Banff, AB
- Full-time
Monitor and forecast daily, weekly and monthly Fairmont Gold occupancy and business levels, translating business demand into proactive plans for labor, lounge operations, guest engagement…
Added 2 hours ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
The Finance Director serves as a strategic business partner to the Leadership Team in support of Husky’s Global Service Business and Customer Success Management strategy. This role provides…
Added 2 hours ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
We are looking for a high-impact Finance Manager FP&A to act as a true business partner to our Product Line leadership team.
Added 2 hours ago
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Business Aligned Compliance Officer Investment Bank, Canada
UBS
Toronto, ON
- $95,000 to $115,000 CAD / day
- Full-time
partner with legal counsel to ensure that policies, guidelines, standards and Compliance monitoring and testing procedures and business procedures are consistent with local regulatory…
Added 2 hours ago
AC
Product Line Manager
Amphenol Communications Solutions
Markham, ON
- Full-time
The Product Line Manager will serve as the business owner for assigned product families, working closely with Sales, Engineering, Operations, Finance, Supply Chain and customers to develop…
Added 2 hours ago
MS
Intermediate Accountant
Metro Supply Chain
Mississauga, ON
- Part-time
…reporting and supporting day‑to‑day financial operations. As a key business partner, the Intermediate Accountant contributes to continuous process improvements, system enhancements, and…
Added 2 hours ago
Accounting Officer, Reconciliation (GWO)
Scotiabank
ON · Mississauga, ON
Understanding the Business Continuity Plan and contributing to its effective execution.

RBC

Senior Configuration Analyst

Calgary, AB, Canada
Vancouver, BC, Canada
Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 25, 2026
Experience: 3+ years of proven ServiceNow experience (CMDB, Data Certification, Audit modules)
Posting language: English
Posted: Nov 3, 2026

Original job description

Job Description

What is the Opportunity?

This senior role ensures the integrity, compliance, and operational excellence of RBC's IT infrastructure through comprehensive CMDB and asset management. You'll maintain data accuracy, oversee data certification and audit processes, and implement world-class standards for Infrastructure Services while ensuring alignment with regulatory requirements.

What will you do?

Maintain the ServiceNow CMDB, including CI types, naming conventions, attributes, and relationships
Ensure data accuracy, compliance, and regular updates, and resolve discrepancies

Track, priorities, and resolve CMDB issues in ServiceNow
Monitor SLAs and escalate complex issues for governance review

Partner with governance and compliance teams to establish and enforce CMDB and data certification policies
Ensure process changes are approved and communicated

Design and manage workflows to validate CMDB accuracy
Ensure timely attestations and drive reconciliation with enterprise Sources of Truth

Maintain audit readiness with regular evidence and documentation
Address compliance gaps, recommend corrective actions, and document recurring-issue fixes

Train and mentor on configuration management and compliance requirements
Communicate clearly with technical and non-technical stakeholders, and engage technology owners

Regularly review and improve CM processes and ServiceNow workflows and controls
Stay current on platform updates and industry trends

What do you need to succeed?

Must have:

3+ years of proven ServiceNow experience (CMDB, Data Certification, Audit modules)
Demonstrated expertise in ServiceNow Configuration Management Issue & Task Management
Strong ITIL knowledge (Configuration, Incident, Change, Audit Management)
Proven leadership capability with strong cross-functional collaboration skills
Excellent analytical, problem-solving, and communication skills

Nice-to-Have

ITIL v4 Foundations certification
Familiarity with regulatory standards and audit frameworks
ServiceNow Discovery experience
2+ years supporting and monitoring audit controls and IT compliance procedures
ITIL Intermediate certifications
Prior ServiceNow CMDB management experience

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
A world-class training program in financial services
Opportunities to do challenging work
Access to a variety of job opportunities across business and geographies

#TECHPJ

Job Skills

Adaptability, Critical Thinking, Decision Making, Detail-Oriented, Industry Knowledge, Information Technology Infrastructure Library (ITIL), Information Technology Trends, Systems Software, Time Management

Additional Job Details

Address:

RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-11-03

Application Deadline:

2026-11-25

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

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More about this job

Responsibilities

The Senior Configuration Analyst ensures the integrity and compliance of the IT infrastructure by managing the ServiceNow CMDB and overseeing data certification processes. They will also collaborate with governance teams to enforce policies, resolve discrepancies, and maintain audit readiness.

Requirements

Candidates must have at least 3 years of proven experience with ServiceNow CMDB, data certification, and audit modules. Strong knowledge of ITIL frameworks and excellent analytical and communication skills are required for this role.

Skills

ServiceNow
CMDB
Data certification
Audit management
ITIL
Configuration management
Incident management
Change management
Data accuracy
Compliance
Leadership
Analytical skills
Problem-solving
Communication
IT infrastructure
Asset management

Benefits

Bonuses
Flexible benefits
Competitive compensation
Commissions
Stock options
Training program

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
CMDB
ITIL
Infrastructure Services
Data Certification
Audit
Compliance
Configuration Management
Incident Management
Change Management
SLA
Governance
Reconciliation
IT Infrastructure
Asset Management
Discovery
IT Compliance
Technical Documentation
Stakeholder Management
Workflow Design

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