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Added 5 mins ago
H
Consultant Business Systems
HSBC
Toronto, ON
- Full-time
In compliance with applicable laws, HSBC is committed to employing only those who are authorized to work in Canada. Applicants must be legally authorized to work in Canada as HSBC will not…
Added 36 mins ago
TR
Policy Analyst, Government Relations (CONTRACT POSITION)
Toronto Regional Real Estate Board
Toronto, ON · North York, ON
- $20 to $23 CAD / hour
- Contract
The Policy Analyst, Government Relations will be responsible for researching legislative and government policy issues related to TRREB’s government relations program, preparing detailed…
Added 36 mins ago
S(
General Ledger Accountant
səlilwətaɬ (Tsleil-Waututh Nation)
North Vancouver, BC
- Contract
…maintaining accurate and timely financial records, ensuring compliance with accounting standards, and supporting the organization’s financial operations. This role encompasses preparing…
Added 1 hour ago
HI
CAN – Business Analyst IV
HRbrain Inc.
Toronto, ON
- Full-time
Strong understanding or Regulatory and Compliance environment.
Added 1 hour ago
RP
Jr Project Controls Analyst
RECRUITMENT PARTNERS INC.
Calgary, AB
- Contract
We are seeking a detail-oriented, highly analytical Junior Project Controls Analyst to join the project support team of a prominent Calgary-based organization in the energy and utility…
Added 1 hour ago
CA
Financial Analyst
Centurion Associates Inc
Toronto, ON
- Full-time
Reporting to the Director of Finance, the Financial Analyst is responsible for performing corporate finance and accounting duties, including assisting with the preparation of internal and…
Added 1 hour ago
UO
Data Analyst
University of Victoria
Victoria, BC
- Full-time
The Data Analyst leads the collection, analysis, and interpretation of data to support strategic planning, operational decision-making, and continuous improvement within Student Wellness.…
Added 1 hour ago
Inventory Control Analyst
Tigercat | MacDonald Steel
Brant, ON
The Inventory Control Analyst is responsible for reviewing and improving inventory control processes and for ensuring inventory levels are maintained at optimal levels to support production…
Added 2 hours ago
TC
Financial Analyst, Temporary Full time
The Corporation of UCLG
Brockville, ON
- Full-time
Work in cooperation with the Program and Policy Review Analyst to ensure operating and financial compliance.
Added 2 hours ago
SS
Finance Business Analyst
Soho Square Solutions
Montreal, QC
- Contract
At least 4 years of experience, preferably in Governance/Controls / Risk, Audit or Compliance.
Added 2 hours ago
HT
Master Data Mgmt Analyst
Husky Technologies
Bolton, ON
- Full-time
…updating master data records in the appropriate systems in compliance with business policies, documented procedures and data quality…
Added 2 hours ago
Y
Technical Business Systems Analyst, AML
Yochana
Toronto, ON
- Contract
Role: : Technical Business Systems Analyst, AML – Toronto, ON (Hybrid)
Added 2 hours ago
T
Fraud Detection Analyst
Tangerine
Toronto, ON
- Contract
The Fraud Detection Analyst contributes to the overall success of the Tangerine Fraud Operations Team in Canada by detecting, investigating and mitigating potentially fraudulent activity…
Added 2 hours ago
AC
Project Manager
ATS Corporation
Cambridge, ON
- Full-time
Working with the financial analyst, ensure all billings and invoicing is submitted on time. Ensure all project deliverables are accomplished and supporting documentation is prepared for…
Added 2 hours ago
C
Senior Java Developer - Vice President
Citi
Mississauga, ON
- Full-time
We are seeking for a “Technology Lead Analyst" to join our team; this is a senior role responsible for overseeing the design and implementation of new or enhanced application systems in…
Added 2 hours ago
AP
Financial Analyst
Arbutus Properties
Vancouver, BC
- Full-time
We're hiring a Financial Analyst to support the day-to-day management of our loan portfolio and lender relationships. This is a hands-on role for a detail-oriented team member who will…
Added 3 hours ago
HI
Risk Analyst
HRbrain Inc.
Toronto, ON
- Full-time
Added 3 hours ago
ZC
Internal Controls Governance Analyst - 12-month Contract
Zurich Canada
Toronto, ON
- Full-time
Zurich Canada is currently looking for an Internal Controls Governance Analyst, for a 12-month contract, to support the administration, governance and continuous improvement of our Internal…
Added 3 hours ago
HI
Risk Analyst
HRbrain Inc.
Toronto, ON
- Full-time
As Senior Analyst, Third Party Risk Reporting & Compliance, you are expected to fully support the Sr. Manager, Reporting & Compliance with comprehensively executing against quarterly…
Added 3 hours ago
EB
Bilingual Fraud Analyst - Cards
EQ Bank | Canada's Challenger Bank
Toronto, ON
- Full-time
The Fraud Analyst – Cards, will conduct investigative analysis to identify, assess, decision and report on activity that indicates an exposure to financial crimes. The incumbent will manage…
Added 3 hours ago
SH
Senior Financial Analyst, Supply Chain
Scarborough Health Network
Toronto, ON · Consilium Place
- Full-time
Job Number: JR107573
Job Title: Senior Financial Analyst, Supply Chain
Union:
Union:
Job Category: Professional
Hospital Location: Consilium Place
Job Type:…
Added 3 hours ago
M
Senior Business Systems Analyst
Manulife
Toronto, ON · Waterloo, ON
- Full-time
As a Senior Business Systems Analyst, you will own requirements for business-critical initiatives and connect strategy with delivery for the products our customers and advisors rely on. You…
Added 3 hours ago
T
Program Manager, Carrier Operations & Governance
Twilio
Remote, Canada
- Full-time
- Remote
Join Twilio as a Program Manager, Carrier Operations & Governance - a tech-forward business analyst and program manager within a brand-new function built from the ground up to reshape how…
Added 3 hours ago
R
Risk Analyst - Intermediate (Consultant, Governance and Controls)
Raise
Toronto, ON
- Contract
We at Raise are hiring a Risk Analyst - Intermediate (Consultant, Governance and Controls) for one of our top clients. After establishing themselves as an industry leader, they’re now…
Added 3 hours ago
R
GMS Analyst (Gas Management Services)
Raise
Chatham-Kent, ON · Chatham, ON
- Full-time
As a GMS Analyst, you will build valuable expertise in the natural gas market while solving real-time operational challenges. You will collaborate with teams across Enbridge Gas, customers,…

RBC

Senior Configuration Analyst

Calgary, AB, Canada
Vancouver, BC, Canada
Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 25, 2026
Experience: 3+ years of proven ServiceNow experience (CMDB, Data Certification, Audit modules)
Posting language: English
Posted: Nov 3, 2026

Original job description

Job Description

What is the Opportunity?

This senior role ensures the integrity, compliance, and operational excellence of RBC's IT infrastructure through comprehensive CMDB and asset management. You'll maintain data accuracy, oversee data certification and audit processes, and implement world-class standards for Infrastructure Services while ensuring alignment with regulatory requirements.

What will you do?

Maintain the ServiceNow CMDB, including CI types, naming conventions, attributes, and relationships
Ensure data accuracy, compliance, and regular updates, and resolve discrepancies

Track, priorities, and resolve CMDB issues in ServiceNow
Monitor SLAs and escalate complex issues for governance review

Partner with governance and compliance teams to establish and enforce CMDB and data certification policies
Ensure process changes are approved and communicated

Design and manage workflows to validate CMDB accuracy
Ensure timely attestations and drive reconciliation with enterprise Sources of Truth

Maintain audit readiness with regular evidence and documentation
Address compliance gaps, recommend corrective actions, and document recurring-issue fixes

Train and mentor on configuration management and compliance requirements
Communicate clearly with technical and non-technical stakeholders, and engage technology owners

Regularly review and improve CM processes and ServiceNow workflows and controls
Stay current on platform updates and industry trends

What do you need to succeed?

Must have:

3+ years of proven ServiceNow experience (CMDB, Data Certification, Audit modules)
Demonstrated expertise in ServiceNow Configuration Management Issue & Task Management
Strong ITIL knowledge (Configuration, Incident, Change, Audit Management)
Proven leadership capability with strong cross-functional collaboration skills
Excellent analytical, problem-solving, and communication skills

Nice-to-Have

ITIL v4 Foundations certification
Familiarity with regulatory standards and audit frameworks
ServiceNow Discovery experience
2+ years supporting and monitoring audit controls and IT compliance procedures
ITIL Intermediate certifications
Prior ServiceNow CMDB management experience

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
A world-class training program in financial services
Opportunities to do challenging work
Access to a variety of job opportunities across business and geographies

#TECHPJ

Job Skills

Adaptability, Critical Thinking, Decision Making, Detail-Oriented, Industry Knowledge, Information Technology Infrastructure Library (ITIL), Information Technology Trends, Systems Software, Time Management

Additional Job Details

Address:

RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-11-03

Application Deadline:

2026-11-25

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

Apply About employer

More about this job

Responsibilities

The Senior Configuration Analyst ensures the integrity and compliance of the IT infrastructure by managing the ServiceNow CMDB and overseeing data certification processes. They will also collaborate with governance teams to enforce policies, resolve discrepancies, and maintain audit readiness.

Requirements

Candidates must have at least 3 years of proven experience with ServiceNow CMDB, data certification, and audit modules. Strong knowledge of ITIL frameworks and excellent analytical and communication skills are required for this role.

Skills

ServiceNow
CMDB
Data certification
Audit management
ITIL
Configuration management
Incident management
Change management
Data accuracy
Compliance
Leadership
Analytical skills
Problem-solving
Communication
IT infrastructure
Asset management

Benefits

Bonuses
Flexible benefits
Competitive compensation
Commissions
Stock options
Training program

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
CMDB
ITIL
Infrastructure Services
Data Certification
Audit
Compliance
Configuration Management
Incident Management
Change Management
SLA
Governance
Reconciliation
IT Infrastructure
Asset Management
Discovery
IT Compliance
Technical Documentation
Stakeholder Management
Workflow Design

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