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Added 8 mins ago
IR
Senior Manager, Consulting
Info-Tech Research Group
Canada
- Full-time
…excellence. You will act as a trusted advisor to our clients while managing high-impact, multi-disciplinary consulting teams. Ideal candidates will have been trained in structured…
Added 8 mins ago
AC
Intermediate Project Controller
Allnorth Consultants Limited
Sherwood Park, AB · AB · Kamloops, BC · Kelowna, BC · Nanaimo, BC · Vancouver, BC · Victoria, BC · Saskatoon, SK · Calgary, AB
- Full-time
You will partner closely with Project Managers, technical leads, and finance teams to provide accurate forecasting, insightful performance reporting, and disciplined cost and schedule…
Added 8 mins ago
HI
Auto Associate
HUB International Canada
Duncan, BC
- Full-time
Support your branch by taking phone calls, managing administrative tasks, and restocking inventory
Added 8 mins ago
LE
Executive Finance Administrator
Logic Executive Search & Workplace Solutions
Windsor, ON
- $70,000 to $75,000 CAD / year
- Full-time
At Logic Executive Search and Workplace Solutions we strive to be a valued, strategic business partner providing the highest level of executive recruitment expertise and customized…
Added 8 mins ago
H
Senior Human Resources Business Partner
Hays
NL · Newfoundland and Labrador, Canada
- $140,000 to $158,000 CAD / year
- Full-time
Partner directly with senior leaders to shape workforce, talent, engagement and organizational priorities.
Added 8 mins ago
B
Senior Engineering Manager, Messaging Experience
Braze
Toronto, ON
- Full-time
…engineers and technical leads, own hiring for the team, and partner closely with the Product Manager and Designer so that engineering effort lands on the outcomes that matter most to…
Added 23 mins ago
Staff Technical Program Manager - AI/ML
PlayStation Global
Waterloo, ON
Partner with applied scientists, Data Engineering, and ML Engineering to translate model performance targets (accuracy, latency, cost-per-inference) into a program plan with clear…
Added 23 mins ago
T
Executive Assistant I
TD
Toronto, ON
- Full-time
Work with complete autonomy alongside leader; may partner with Special Assistant or other leaders to finish unique tasks
Added 23 mins ago
MS
PT Merchandise Manager
Michaels Stores
Calgary, AB
- Part-time
Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements.
Added 23 mins ago
T
Senior Product Manager, Oncology
Takeda
Toronto, ON · CAN - Toronto Head Office
- Full-time
As well, they will partner with our cross-functional partners to develop the best digital tools to create the most dynamic and personalized experiences for our customers & patients.
Added 23 mins ago
Associate Dean, Research & Collections, Library
University of Saskatchewan
Saskatoon, SK
Sets the vision and strategic direction of the Research & Collections portfolio, including a programmatic approach managing the acquisition’s budget, delivering in-person and online…
Added 23 mins ago
Associate Dean, Academic Engagement, Library
University of Saskatchewan
Saskatoon, SK
Responsible for managing the portfolio’s budget, and ensures sustainable stewardship of fiscal resources, which include: operations funds, and select endowments and donor funds.
Added 23 mins ago
NP
Performance Marketing Manager
NewAge Products Inc.
Canada
- Full-time
We are also proud to be the official jersey emblem partner of the New Orleans Pelicans and have forged strategic partnerships with USA Hockey and Habitat for Humanity. These partnerships…
Added 23 mins ago
ZS
Program Manager
Zodiac Solutions, Inc
Toronto, ON
- Full-time
Partner with Treasury, Market Risk, Front Office, Finance, and Technology stakeholders to translate business and regulatory requirements into technology solutions.
Added 23 mins ago
KS
Recruiter
Kelly Services (Canada), Ltd.
Toronto, ON
- Contract
We’re seeking an experienced Recruiter III to support a high-volume Branch Banking portfolio. You’ll partner closely with hiring managers and HR colleagues to deliver full-cycle…
Added 23 mins ago
JR
Director of Marketing & Ecommerce
JRoss Retail Recruiters
Vancouver, BC · Greater Vancouver, BC
- Full-time
Partner closely with the CEO, Senior Leadership Team and Sales on strategic planning, growth initiatives, priority markets and commercial opportunities.
Added 38 mins ago
M
Senior Manager, Commercial Management – Ontario Line
Metrolinx
Canada
- Full-time
…schedules and plans that maximize efficiency and timeliness; Partner and manage relationships with internal cross-functional departments (e.g. Legal, Operations, Project Delivery Team,…
Added 38 mins ago
C
Relationship Manager, Commercial Banking (Rural Sask & Agriculture)
CIBC
Saskatoon, SK
- Full-time
…banking needs are being met at the highest level. As a strategic partner to some of Canada’s leading companies you’ll be delivering flexible business solutions, dedicated business expertise…
Added 38 mins ago
FG
Laline - Store Manager - Fairview Mall
Fox Group Canada Inc.
Toronto, ON
- Full-time
Fox Group (10,000+ employees globally) - a leading, fast growing retailor and partner of choice to operate several well-known retail banners in Israel, Europe, and Canada - is excited to…
Added 38 mins ago
CT
AVP, Delivery Excellence & Transformation
Canadian Tire Corporation
Toronto, ON
- Full-time
Experience managing strategic technology staffing and delivery partnerships, including sourcing, commercial negotiations, contractual expectations and partner performance.
Added 38 mins ago
PC
Manager, Learning & Development
Provincial Credit Union
Charlottetown, PE
- Full-time
Partner with leaders to build coaching, feedback and employee development into everyday management practices.
Added 38 mins ago
B
Senior Relationship Manager
BMO
Edmonton, AB · Westlock, AB · Enbridge
- Full-time
Proven success managing complex client relationships and delivering strong sales and revenue results.
Added 38 mins ago
TC
Manager, Fund of Funds - Private Assets
The Citco Group Limited
Toronto, ON
- Full-time
Oversee periodical Net Asset Value calculations for the Private Equity Funds, including Financial Statement preparation, trial balance review and Partner/Shareholder Allocation calculations.
Added 38 mins ago
I
Retail Operations Manager
IKEA
Toronto, ON
- Full-time
…environment, with proven experience leading, coaching, developing, and managing team…
Added 53 mins ago
08 - Operations Engineering Specialist
Celestica International LP
Toronto, ON
Senior commodity engineer with extensive experience in managing electronic component quality. Applicant must have experience working directly with suppliers to drive quality improvement…

RBC

Senior Configuration Analyst

Calgary, AB, Canada
Vancouver, BC, Canada
Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 25, 2026
Experience: 3+ years of proven ServiceNow experience (CMDB, Data Certification, Audit modules)
Posting language: English
Posted: Nov 3, 2026

Original job description

Job Description

What is the Opportunity?

This senior role ensures the integrity, compliance, and operational excellence of RBC's IT infrastructure through comprehensive CMDB and asset management. You'll maintain data accuracy, oversee data certification and audit processes, and implement world-class standards for Infrastructure Services while ensuring alignment with regulatory requirements.

What will you do?

Maintain the ServiceNow CMDB, including CI types, naming conventions, attributes, and relationships
Ensure data accuracy, compliance, and regular updates, and resolve discrepancies

Track, priorities, and resolve CMDB issues in ServiceNow
Monitor SLAs and escalate complex issues for governance review

Partner with governance and compliance teams to establish and enforce CMDB and data certification policies
Ensure process changes are approved and communicated

Design and manage workflows to validate CMDB accuracy
Ensure timely attestations and drive reconciliation with enterprise Sources of Truth

Maintain audit readiness with regular evidence and documentation
Address compliance gaps, recommend corrective actions, and document recurring-issue fixes

Train and mentor on configuration management and compliance requirements
Communicate clearly with technical and non-technical stakeholders, and engage technology owners

Regularly review and improve CM processes and ServiceNow workflows and controls
Stay current on platform updates and industry trends

What do you need to succeed?

Must have:

3+ years of proven ServiceNow experience (CMDB, Data Certification, Audit modules)
Demonstrated expertise in ServiceNow Configuration Management Issue & Task Management
Strong ITIL knowledge (Configuration, Incident, Change, Audit Management)
Proven leadership capability with strong cross-functional collaboration skills
Excellent analytical, problem-solving, and communication skills

Nice-to-Have

ITIL v4 Foundations certification
Familiarity with regulatory standards and audit frameworks
ServiceNow Discovery experience
2+ years supporting and monitoring audit controls and IT compliance procedures
ITIL Intermediate certifications
Prior ServiceNow CMDB management experience

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
A world-class training program in financial services
Opportunities to do challenging work
Access to a variety of job opportunities across business and geographies

#TECHPJ

Job Skills

Adaptability, Critical Thinking, Decision Making, Detail-Oriented, Industry Knowledge, Information Technology Infrastructure Library (ITIL), Information Technology Trends, Systems Software, Time Management

Additional Job Details

Address:

RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-11-03

Application Deadline:

2026-11-25

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.

Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

Apply About employer

More about this job

Responsibilities

The Senior Configuration Analyst ensures the integrity and compliance of the IT infrastructure by managing the ServiceNow CMDB and overseeing data certification processes. They will also collaborate with governance teams to enforce policies, resolve discrepancies, and maintain audit readiness.

Requirements

Candidates must have at least 3 years of proven experience with ServiceNow CMDB, data certification, and audit modules. Strong knowledge of ITIL frameworks and excellent analytical and communication skills are required for this role.

Skills

ServiceNow
CMDB
Data certification
Audit management
ITIL
Configuration management
Incident management
Change management
Data accuracy
Compliance
Leadership
Analytical skills
Problem-solving
Communication
IT infrastructure
Asset management

Benefits

Bonuses
Flexible benefits
Competitive compensation
Commissions
Stock options
Training program

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
CMDB
ITIL
Infrastructure Services
Data Certification
Audit
Compliance
Configuration Management
Incident Management
Change Management
SLA
Governance
Reconciliation
IT Infrastructure
Asset Management
Discovery
IT Compliance
Technical Documentation
Stakeholder Management
Workflow Design

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