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Added 25 mins ago
Senior Operations Manager (TruStone Financial)
Empire Life
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Full-time
Project Management: Lead complex operational projects from inception to completion, ensuring they remain on schedule and within budget.
Added 25 mins ago
Senior Project Manager And Customer Success Lead
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Full-time
Senior Project Manager & Customer Success Lead → Project Management & Customer Success Manager → Director of Project Management & Customer Success
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…Meta Ads, Google Ads, Amazon creative requirements, and asset/project management tools (Notion, ClickUp, Google Drive).Strong visual eye and attention to detailHighly organized and…
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Clinical Quality, Experience and Improvement Leader
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$75,000 to $85,000 CAD / year
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RBC

Senior Director, Strategy Risk Business Operations and Shared Services

Toronto, ON, Canada

Job type: Full-time
Apply by: Oct 14, 2026
Experience: 15+ years of leadership experience in Technology, Financial Services, or Operations, with expertise in Risk, Governance, and Vendor Management.
Posting language: English
Posted: Sep 22, 2026

Apply About employer

Applications open in a new tab.

Original job description

Job Description

What is the Opportunity?

As the Senior Director, Strategy Risk Business Operations and Shared Services you will lead a high-performing team of directors, senior managers, and managers to drive strategic, operational, and financial excellence within RBC’s Commercial & Payment Technology (CPT) portfolio. This critical leadership role is accountable for Financial Management, Project Portfolio Planning, Vendor Management, Risk & Compliance, and Strategic Planning, ensuring alignment with enterprise priorities and delivering exceptional business outcomes. You will champion employee engagement, change management, and innovation (e.g., AI adoption) while maintaining rigorous governance and operational excellence.

What You'll Do

Leadership & Strategy

Lead the Planning, Risk & Governance functions, overseeing financial management, project portfolio planning, and strategic alignment with RBC’s Commercial Banking and T&O objectives.
Develop and execute CPT’s 5-year strategic plan, leveraging internal/external research and partnering with business executives to drive disciplined project management.
Champion enterprise initiatives (e.g., AI/AIDLC) and change management within CPT, ensuring successful adoption and engagement.
Foster exceptional employee engagement through targeted strategies and communication plans in partnership with Enterprise Communications.

Risk & Governance

Ensure adherence to Risk & Governance policies, standards, and control points (e.g., audits, access reviews, compliance attestations).
Lead T&O and RBC-initiated Risk & Governance campaigns, collaborating with Risk, GS, and business partners.
Oversee Business Continuity Management (BCM), including plan approvals, testing, and strategy.
Monitor Key Risk Indicators (KRIs) and escalate issues, ensuring alignment with first-line defense (Internal/External Audit).

Vendor Management

Lead the expansion of Vendor Management, optimizing on-shore/off-shore resources and negotiating multi-million-dollar contracts.
Drive cost savings, efficiencies, and service standards across vendor relationships, ensuring alignment with financial and operational targets.

Financial Management & Reporting

Define and execute the Financial Plan for application maintenance, development, and Risk & Governance efforts.
Provide timely, actionable financial reporting (budgets, forecasts, metrics) to the Senior Leadership Team (SLT) and stakeholders.
Manage IT Development, Maintenance, and Financial budgets, ensuring alignment with annual and 5-year plans.
Oversee project accruals, cost accounting, and vendor invoice management to meet overhead and recovery targets.

Operational Excellence & Performance

Monitor performance metrics, scorecards, and dashboards, driving process improvements and benchmarking.
Lead Program/Project onboarding/closure, ensuring accurate financial tracking in systems (e.g., Planview, MIS).
Leverage AI and automation for reporting and project delivery efficiencies.

People Leadership

Build and mentor a high-performing team, aligning individual goals with RBC’s Leadership Model.
Drive diversity, reward & recognition, and career development initiatives.
Instill a culture of change readiness and empowerment across CPT.

What You Need to Succeed

Must Have:

15+ years of leadership experience in Technology, Financial Services, or Operations, with expertise in Risk, Governance, and Vendor Management.
Proven track record in strategic planning, financial management, and large-scale project delivery.
Strong understanding of AI, Agile/SDLC methodologies, and regulatory compliance.
Exceptional negotiation, stakeholder management, and communication skills.
Bachelor’s degree in Business, Finance, or related field; MBA or advanced certification preferred.

Nice to Have:

Payments industry experience

What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
Opportunities to do challenging work
Opportunities to take on progressively greater accountabilities
Opportunities to building close relationships with clients

#TECHPJ

Job Skills

Adaptability, Commercial Acumen, Creative Visioning, Decision Making, Long Term Planning, Organizational Leadership, Organizational Savvy and Politics, Strategic Thinking

Additional Job Details

Address:

RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-08-07

Application Deadline:

2026-10-14

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

Join our Talent Community

Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.

Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

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More about this job

Responsibilities

The Senior Director will lead a team to drive strategic, operational, and financial excellence within the Commercial & Payment Technology portfolio. Responsibilities include overseeing financial management, project portfolio planning, vendor management, and ensuring rigorous risk and governance compliance.

Requirements

Candidates must have 15+ years of leadership experience in technology, financial services, or operations with expertise in risk and vendor management. A bachelor's degree is required, while an MBA or advanced certification is preferred.

Skills

Strategic planning
Financial management
Risk management
Governance
Vendor management
Project portfolio planning
Leadership
Change management
AI adoption
Business continuity management
Stakeholder management
Negotiation
Agile methodologies
SDLC
Regulatory compliance
Communication

Benefits

Bonuses
Flexible benefits
Competitive compensation
Commissions
Stock options

Visa sponsorship

Not detected in the job text

Keywords

Strategy
Risk
Business Operations
Shared Services
Financial Management
Project Portfolio Planning
Vendor Management
Compliance
AI
Governance
Business Continuity Management
Agile
SDLC
Planview
MIS
Commercial Banking
Technology and Operations
Leadership
Change Management
Financial Reporting
Budgeting
Forecasting
Performance Metrics
Payments Industry
Audit
Regulatory Compliance
Stakeholder Management
Strategic Planning
Operational Excellence
Mentorship

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