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Added 2 hours ago
M
Software Engineer
Microsoft
Vancouver, BC
- Full-time
Microsoft’s Azure Data engineering team is leading the transformation of analytics and data with products including Microsoft Fabric, Azure SQL Database, Azure Cosmos DB, Azure Database for…
Added 3 hours ago
KA
Senior Databricks Engineer
KData AI
Toronto, ON
- Full-time
We are seeking an experienced Senior Databricks Engineer with a deep background in distributed data systems to architect, scale, and optimize enterprise-grade lakehouse solutions. In this…
Added 3 hours ago
PC
Azure Data Consultant, Senior Associate
PwC Canada
Toronto, ON
- Full-time
Act as an expert in Azure Data Platform, including Azure Data Factory (ADF), Azure Databricks, Synapse Analytics, Event Hub, Blob Storage.
Added 3 hours ago
RB
Senior Director, Technology Infrastructure Operations & Resiliency
Royal Bank of Canada
Toronto, ON
- Full-time
…Technology Operations & Resiliency (TOR) team to a proactive, data-driven model that closes problems before they affect clients. The Senior Director will define this new operating model and…
Added 4 hours ago
PE
Software Developer
PRI Engineering
Mississauga, ON
- Full-time
We are hiring a Software Developer to join that effort, working under our Lead Full-Stack Developer. You will take applications from scope to production: designing data models, building…
Added 4 hours ago
PE
Software Developer
PRI Engineering
Calgary, AB
- Full-time
We are hiring a Software Developer to join that effort, working under our Lead Full-Stack Developer. You will take applications from scope to production: designing data models, building…
Added 4 hours ago
R
Senior Director, Technology Infrastructure Operations & Resiliency
RBC
Toronto, ON
- Full-time
…Technology Operations & Resiliency (TOR) team to a proactive, data-driven model that closes problems before they affect clients. The Senior Director will define this new operating model and…
Added 5 hours ago
P
Azure Data Consultant, Senior Associate
PwC
Toronto, ON
- Full-time
Act as an expert in Azure Data Platform, including Azure Data Factory (ADF), Azure Databricks, Synapse Analytics, Event Hub, Blob Storage.
Added 6 hours ago
RB
Trade Sales Planning Manager
Red Bull
Toronto, ON
- Full-time
Own the Trade Sales performance narrative, connecting actual results with forward-looking expectations and translating complex data into clear business insights.
Added 6 hours ago
T
Business Intelligence and Reporting Analyst
TD
Toronto, ON · Montreal, QC
- Full-time
· Use established methodologies to generate interactive visualizations, analytical outputs and data solutions in a fast-paced, high-volume ad-hoc reporting environment.
Added 6 hours ago
G
Forward Deployed Engineer Intern (FDE)
GeoComply
Vancouver, BC
- Internship
…those pods, in one of our three technical functions, Product, Data, or Engineering. The work is technical and the feedback loop is short, because the person your work affects has a name and…
Added 7 hours ago
Technical Advisor, Application Development
National Research Council Canada
Ottawa, ON
If you love data, then we need you! We have embarked on a multi-year initiative to consolidate multiple Sales, Grants & Contributions, and traditional Case Management applications into one…
Added 8 hours ago
Senior Integration & BI Developer
Trans Mountain
Calgary, AB
…individual to join our dynamic team as a Senior Integration & BI Developer. In this role you will provide expert-level operational ownership for enterprise Microsoft platforms, including…
Added 9 hours ago
MN
Solutions Architect - 6 month contract
Modern Niagara
Hamilton, ON · Vaughan, ON
- Full-time
…business applications, integrations, automation solutions, and data platforms align with organizational objectives and long-term technology strategy. In addition to owning the architecture…
Added 9 hours ago
ET
Artificial Intelligence / Data Engineer Intern
Enabled Talent
Sudbury, ON · Greater Sudbury, ON
- Contract
We are looking for an AI / Data Engineer Intern to help build the data and AI systems behind our platform. Working with our engineering and product team, you will gain practical experience…
Added 9 hours ago
PC
Software Developer
PRI Consultants
Mississauga, ON
- Full-time
We are hiring a Software Developer to join that effort, working under our Lead Full-Stack Developer. You will take applications from scope to production: designing data models, building…
Added 9 hours ago
PC
Software Developer
PRI Consultants
Calgary, AB
- Full-time
We are hiring a Software Developer to join that effort, working under our Lead Full-Stack Developer. You will take applications from scope to production: designing data models, building…
Added 10 hours ago
P
Microsoft 365 Modern Work Senior Consultant
Protiviti
Calgary, AB · Vancouver, BC
- Full-time
You enjoy leading Microsoft 365 modernization initiatives, including tenant-to-tenant migrations, SharePoint transformations, and collaboration platform adoption.
Added 10 hours ago
P
Software Developer
Proven
Calgary, AB
- Full-time
We are hiring a Software Developer to join that effort, working under our Lead Full-Stack Developer. You will take applications from scope to production: designing data models, building…
Added 10 hours ago
P
Software Developer
Proven
Mississauga, ON
- Full-time
We are hiring a Software Developer to join that effort, working under our Lead Full-Stack Developer. You will take applications from scope to production: designing data models, building…
Added 10 hours ago
IF
Senior Data Analyst - Operational Performance Analytics
Intact FC
Montreal, QC
- Full-time
Our team delivers critical daily and weekly reporting supporting Underwriting Operations. We are looking for a Senior Data Analyst to lead Power BI solution design and play a key role in…
Added 10 hours ago
BL
Microsoft Dynamics 365 Developer 6 to 12 Month Contract
Belmont Lavan
Canada
- Contract
We are looking for an experienced Microsoft Dynamics 365 Developer to design, develop, customise, integrate, and support Microsoft Dynamics 365 applications.
Added 10 hours ago
BL
Microsoft Dynamics 365 (D365) Solution Architect - 6 to 12 Months Contract
Belmont Lavan
Canada
- Contract
The role requires strong expertise across Microsoft Dynamics 365, Power Platform, Azure, integration architecture, data migration, security, and enterprise application design, together with…
Added 10 hours ago
T
Senior Project Manager
Talentuch
Remote, Canada
- Full-time
- Remote
Enough technical depth to follow an integration design, challenge an estimate and spot a risky data migration
Added 10 hours ago
BL
Microsoft Dynamics 365 (D365) Solution Architect - 6 to 12 Months Contract
Belmont Lavan Ltd
Remote, Canada
- Contract
- Remote
The role requires strong expertise across Microsoft Dynamics 365, Power Platform, Azure, integration architecture, data migration, security, and enterprise application design, together with…

RBC

Senior Director, Technology Infrastructure Operations & Resiliency

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 4, 2026
Posting language: English
Posted: Nov 2, 2026

Original job description

Job Description

What is the opportunity?

As the Senior Director, Technology Infrastructure Operations & Resiliency, you will lead the shift of Royal Bank of Canada's Technology Operations & Resiliency (TOR) team to a proactive, data-driven model that closes problems before they affect clients. The Senior Director will define this new operating model and the KPIs and tools that run it, and will drive the AIOps and automation adoption that underpins cost and resource optimization across Technology Infrastructure and Technology and Operations & Resiliency.

What will you do?

Define the new proactive operating model, including process, cadence, governance, and data collection architecture.
Define operational KPIs (internal and external), RAG thresholds, and drill-in views across daily, monthly, quarterly, yearly, and historical timeframes.
Design the data model behind operational views and work with the Data Governance committee to onboard new data elements and identify trusted sources.
Lead development of operational views and data collection using tools such as AIOps, Mission Control, Elastic, and Power BI.
Own the product roadmap and lead agile sprints for the initial transformation and continuous improvement.
Drive adoption of AI for data analysis and automation, including RBC Internal AI tools, RBC Deep Research, and Mission Control.
Lead operational change management to build understanding and adoption of the new model.

What do you need to succeed?

Must-have

BSc, with experience spanning business and technology in large-scale enterprise business engineering
Experience designing, building, and scaling an enterprise-grade business engineering platform
Hands-on experience with Power BI, Elastic, AI/LLM development, DevOps toolchains, and Kanban boards
ITIL knowledge, with strength in proactive problem management and continuous improvement
Proven people leadership experience, including building teams, developing leaders, and driving operational change

Nice-to-have

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
Flexible work/life balance options
Opportunities to do challenging work
Opportunities to take on progressively greater accountabilities
Access to a variety of job opportunities across business

#TECHPJ

Job Skills

Big Data Management, Budgeting, Business Case Design, Business Performance Management, Business Statistics, Critical Thinking, Knowledge Organization, Long Term Planning, Operational Requirements, Performance Management (PM)

Additional Job Details

Address:

RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-11-02

Application Deadline:

2026-12-04

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

Apply About employer

More about this job

Responsibilities

Define and lead a proactive, data-driven operating model for Technology Operations & Resiliency, including governance, data architecture, operational KPIs, and reporting views. Own the transformation roadmap and agile delivery, drive adoption of AIOps and AI-enabled analysis and automation, and lead change management across the organization.

Requirements

Requires a BSc and experience spanning business and technology in large-scale enterprise business engineering, including designing and scaling an enterprise-grade platform. Candidates need hands-on experience with Power BI, Elastic, AI/LLM development, DevOps toolchains, and Kanban, along with ITIL knowledge, continuous-improvement expertise, and proven people leadership; an MBA is an asset.

Skills

Enterprise Business Engineering
Operational Resiliency
Power BI
Elastic
AIOps
AI and LLM Development
DevOps Toolchains
Kanban
ITIL
Proactive Problem Management
Continuous Improvement
Data Governance
Operational KPI Design
Agile Product Roadmapping
People Leadership

Benefits

Bonuses
Flexible Benefits
Competitive Compensation
Commissions
Stock
Coaching and Development Opportunities
Flexible Work-Life Balance

Visa sponsorship

Not detected in the job text

Keywords

Technology Infrastructure
Technology Operations & Resiliency
Proactive Operating Model
AIOps
Artificial Intelligence
Large Language Models
Power BI
Elastic
Mission Control
RBC Internal AI Tools
RBC Deep Research
DevOps
Kanban
ITIL
Data Governance
Operational KPIs
RAG Thresholds
Business Engineering
Enterprise Platforms
Data Collection Architecture
Operational Reporting
Agile Sprints
Product Roadmap
Problem Management
Continuous Improvement
Automation
Change Management
Performance Management
Resource Optimization

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