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Added 5 mins ago
AA
Government Proposal Writer
Acumen Agency™ | Canada
Canada
- Contract
This is an opportunity to gain practical experience in government contracting, proposal development, business development, research, writing, and professional services while growing with an…
Added 5 mins ago
AS
Vmware Consultant
Alquemy Search & Consulting
AB · Edmonton, AB
- Contract
…upgrades. This role requires a technical architect/implementor with experience planning and implementing VMware upgrade from VSphere 8 to VCF 9.x spanning multiple data centres in Canada…
Added 5 mins ago
R
Founding Engineer, Build and Deployment
Rainharbor
Toronto, ON
- Full-time
…to a customer is a commitment. The software runs inside each client's own cloud account. Client content stays within environments the client controls, the software sends nothing out on its…
Added 19 mins ago
M(
Solutions Architect, Integrations
MaintainX (An Autodesk Company)
Toronto, ON
- $97,000 to $140,000 CAD / year
- Full-time
4+ years of experience in a client-facing Solutions Engineering, Pre-Sales, Technical Consulting, or similar role.
Added 19 mins ago
AC
Technical Recruiter
Aston Carter
Vancouver, BC
- $30 to $36.14 CAD / hour
- Contract
…and employee status changes. The position requires extensive experience and sound judgment to plan and accomplish hiring goals, operate with a high degree of autonomy and creativity, and…
Added 19 mins ago
RB
Manager, Business Management & Optimization
Royal Bank of Canada
Toronto, ON
- Full-time
Reporting to the Director, Business Management & Optimization, you will lead initiatives that improve how Fund Administration operates through business transformation, process improvement,…
Added 19 mins ago
RB
Relationship Manager, Commercial Financial Services - Agriculture
Royal Bank of Canada
Mississippi Mills, ON
- Full-time
…needs. This is a senior role in which your highly-developed experience with financial analysis, credit, and client acquisition takes center stage. Your finely honed solution-development…
Added 19 mins ago
RB
Associate, Corporate Development
Royal Bank of Canada
Toronto, ON
- Full-time
Lead the preparation of strategic analysis of potential growth areas for RBC
Added 35 mins ago
DL
Project Manager
DiBRACON Ltd.
Toronto, ON
- Full-time
Lead and participate in project meetings, including client meetings, consultant meetings, subcontractor coordination meetings, and internal project reviews.
Added 35 mins ago
TC
Residence Worker with Overnight Awake Scheduling, Part-Time
Taproot Community Support Services
Nanaimo, BC
- Part-time
Our 800-plus employee-owners live by five shared values: we are stronger together, we lead with optimism, we embrace challenges, we respect every voice, and we go above and beyond. Guided…
Added 35 mins ago
SM
Experienced Underground Diamond Driller
Swick Mining Services
Toronto, ON
- Full-time
Earn from $40/hr, with higher earning potential based on your experience, plus meter bonus incentives.
Added 49 mins ago
C
Bilingual Sales Associate, Apartments.com - Montréal, Québec
CoStar
Montreal, QC
- Full-time
Customer Focus – Develop strong client relationships by delivering outstanding customer support through regular, value-add communication, sharing market insights, and offering solutions…
Added 1 hour ago
ST
Applied Behaviour Analysis Therapist
Strides Toronto
Toronto, ON
- Part-time
…treatment, education, outreach and community support - using a client-centered, evidence-informed approach. Since 2015, Strides Toronto has served as Toronto’s Lead Agency for Infant, Child…
Added 1 hour ago
LI
Project Manager/Leader Senior
Lotus IT Solutions
Toronto, ON · Greater Toronto Area, Canada
- Contract
…Procurement, is seeking a Senior Project Manager/Leader to plan and lead complex, multi-ministry audio-visual and telecommunications technology initiatives. The successful consultant will…
Added 1 hour ago
RW
Sales Executive
Ridley Windows & Doors West
Milton, ON
- Full-time
…flexible, collaborative approach that emphasizes strong, long-term client relationships. Ridley Windows & Doors West delivers high-quality installations backed by industry-leading…
Added 1 hour ago
D(
Mid-Sr Level Litigation Associate (Cyber Liability)
DWF (Canada)
Toronto, ON
- Full-time
…including at least three years of progressive cyber breach response experience. This is not an entry-level breach response role. You must be ready to take immediate carriage of active…
Added 1 hour ago
H
Controller
Hays
Markham, ON
- $110,000 to $125,000 CAD / year
- Full-time
Our client is an established Canadian organization providing property and professional services to a diverse portfolio of clients across the country. As the business continues to grow, they…
Added 1 hour ago
S
Marketing Manager
Scrollandbrowse
Mississauga, ON
- Full-time
You’ll work directly with the founder to keep client campaigns moving. On a typical day, you might coordinate a video shoot, send an edit to a client for approval, and check how many leads…
Added 1 hour ago
R
Lead Automation Engineer
RBC
Toronto, ON
- Full-time
We are seeking an exceptional Principal Engineer to lead the design, development, and implementation of AI-driven software development lifecycle and intelligent automation solutions. This…
Added 1 hour ago
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Financial Advisor Wealth Advice Centre
ATB
Airdrie, AB · Alexis Whitecourt 232, AB · Andrew, AB · Athabasca, AB · Banff, AB · Barrhead, AB · Beaumont, AB · Beaverlodge, AB · Bonnyville, AB · Bow Island, AB · Boyle, AB · Breton, AB · Brooks, AB · Calgary, AB · Camrose, AB · Canmore, AB · Cardston, AB · Caroline, AB · Carstairs, AB · Castor, AB · Chestermere, AB · Claresholm, AB · Coaldale, AB · Cochrane, AB · Cold Lake, AB · Consort, AB · Coronation, AB · Crossfield, AB · Didsbury, AB · Drayton Valley, AB · Drumheller, AB · Edmonton, AB · Edson, AB · Elk Point, AB · Fairview, AB · Falher, AB · Foremost, AB · Forestburg, AB · Fort Macleod, AB · Fort McMurray, AB · Fort Saskatchewan, AB · Fort Vermilion, AB · Grande Prairie, AB · Granum, AB · Grimshaw, AB · Hanna, AB · High Level, AB · High Prairie, AB · Hinton, AB · Hythe, AB · Innisfail, AB · Jasper, AB · Killam, AB · La Crête, AB · Lac la Biche, AB · Lacombe, AB · Lamont, AB · Leduc, AB · Lethbridge, AB · Linden, AB · Magrath, AB · Manning, AB · Mayerthorpe, AB · Medicine Hat, AB · Milk River, AB · Nanton, AB · Okotoks, AB · Olds, AB · Onoway, AB · Oyen, AB · Peace River, AB · Picture Butte, AB · Pincher Creek, AB · Ponoka, AB · Provost, AB · Raymond, AB · Red Deer, AB · Redwater, AB · Rimbey, AB · Rocky Mountain House, AB · Rycroft, AB · Sherwood Park, AB · Slave Lake, AB · Smoky Lake, AB · Spirit River, AB · Spruce Grove, AB · St. Albert, AB · St. Paul, AB · Stettler, AB · Stony Plain, AB · Strathmore, AB · Sundre, AB · Sylvan Lake, AB · Taber, AB · Thorsby, AB · Three Hills, AB · Tofield, AB · Trochu, AB · Two Hills, AB · Valleyview, AB · Vegreville, AB · Vermilion, AB · Viking, AB · Vulcan, AB · Wainwright, AB · Westlock, AB · Wetaskiwin, AB · Wildwood, AB · AB · Lloydminster, SK · Diamond Valley, AB,CA · Whitecourt, AB,CA
- Full-time
Provide exceptional client experience and meet or exceed established sales targets.
Added 1 hour ago
C
Bilingual Sales Associate, Apartments.com - Montréal, Québec
CoStar
Montreal, QC
- Full-time
Customer Focus – Develop strong client relationships by delivering outstanding customer support through regular, value-add communication, sharing market insights, and offering solutions…
Added 1 hour ago
D
UI Designer, Research and marketing
Desjardins
Levis, QC · Montreal, QC
- Full-time
…the graphic elements for digital products to enrich the user experience of our members and clients on different digital platforms. Your mission is to give the products a unique identity and…
Added 1 hour ago
B
Mortgage Specialist
BMO
Victoria, BC
- Full-time
…national partnerships and/or creates local partnerships to lead discussions about home financing…
Added 2 hours ago
TD
Service Delivery Manager
Terra Dygital
Toronto, ON
- $115,000 to $130,000 CAD / year
- Full-time
6+ years of professional systems administration experience, including at least 3 years at a Senior System Administrator level (or equivalent scope and ownership) supporting multiple client…
Added 2 hours ago
CL
Business Development Associate - Toronto, Ontario
Caravel Law LLP
Toronto, ON
- Full-time
Every inbound lead starts with you. Website and marketing leads come to you first, along with a portfolio of existing client accounts to grow.

RBC

Senior Director, Technology Infrastructure Operations & Resiliency

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 4, 2026
Posting language: English
Posted: Nov 2, 2026

Original job description

Job Description

What is the opportunity?

As the Senior Director, Technology Infrastructure Operations & Resiliency, you will lead the shift of Royal Bank of Canada's Technology Operations & Resiliency (TOR) team to a proactive, data-driven model that closes problems before they affect clients. The Senior Director will define this new operating model and the KPIs and tools that run it, and will drive the AIOps and automation adoption that underpins cost and resource optimization across Technology Infrastructure and Technology and Operations & Resiliency.

What will you do?

Define the new proactive operating model, including process, cadence, governance, and data collection architecture.
Define operational KPIs (internal and external), RAG thresholds, and drill-in views across daily, monthly, quarterly, yearly, and historical timeframes.
Design the data model behind operational views and work with the Data Governance committee to onboard new data elements and identify trusted sources.
Lead development of operational views and data collection using tools such as AIOps, Mission Control, Elastic, and Power BI.
Own the product roadmap and lead agile sprints for the initial transformation and continuous improvement.
Drive adoption of AI for data analysis and automation, including RBC Internal AI tools, RBC Deep Research, and Mission Control.
Lead operational change management to build understanding and adoption of the new model.

What do you need to succeed?

Must-have

BSc, with experience spanning business and technology in large-scale enterprise business engineering
Experience designing, building, and scaling an enterprise-grade business engineering platform
Hands-on experience with Power BI, Elastic, AI/LLM development, DevOps toolchains, and Kanban boards
ITIL knowledge, with strength in proactive problem management and continuous improvement
Proven people leadership experience, including building teams, developing leaders, and driving operational change

Nice-to-have

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
Flexible work/life balance options
Opportunities to do challenging work
Opportunities to take on progressively greater accountabilities
Access to a variety of job opportunities across business

#TECHPJ

Job Skills

Big Data Management, Budgeting, Business Case Design, Business Performance Management, Business Statistics, Critical Thinking, Knowledge Organization, Long Term Planning, Operational Requirements, Performance Management (PM)

Additional Job Details

Address:

RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-11-02

Application Deadline:

2026-12-04

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

Apply About employer

More about this job

Responsibilities

Define and lead a proactive, data-driven operating model for Technology Operations & Resiliency, including governance, data architecture, operational KPIs, and reporting views. Own the transformation roadmap and agile delivery, drive adoption of AIOps and AI-enabled analysis and automation, and lead change management across the organization.

Requirements

Requires a BSc and experience spanning business and technology in large-scale enterprise business engineering, including designing and scaling an enterprise-grade platform. Candidates need hands-on experience with Power BI, Elastic, AI/LLM development, DevOps toolchains, and Kanban, along with ITIL knowledge, continuous-improvement expertise, and proven people leadership; an MBA is an asset.

Skills

Enterprise Business Engineering
Operational Resiliency
Power BI
Elastic
AIOps
AI and LLM Development
DevOps Toolchains
Kanban
ITIL
Proactive Problem Management
Continuous Improvement
Data Governance
Operational KPI Design
Agile Product Roadmapping
People Leadership

Benefits

Bonuses
Flexible Benefits
Competitive Compensation
Commissions
Stock
Coaching and Development Opportunities
Flexible Work-Life Balance

Visa sponsorship

Not detected in the job text

Keywords

Technology Infrastructure
Technology Operations & Resiliency
Proactive Operating Model
AIOps
Artificial Intelligence
Large Language Models
Power BI
Elastic
Mission Control
RBC Internal AI Tools
RBC Deep Research
DevOps
Kanban
ITIL
Data Governance
Operational KPIs
RAG Thresholds
Business Engineering
Enterprise Platforms
Data Collection Architecture
Operational Reporting
Agile Sprints
Product Roadmap
Problem Management
Continuous Improvement
Automation
Change Management
Performance Management
Resource Optimization

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