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Added 14 mins ago
T-
Teacher Documentalist / Enseignant-e documentaliste (2027-2028)
TFS - Canada’s International School (Toronto French School)
Toronto, ON
- Full-time
Reporting to the Executive Director of the Learning Forum and under the day-to-day supervision of the Senior School Principal, you will contribute to the teaching and tools enabling our…
Added 14 mins ago
TU
Research Assistant / Technician - Hippy Lab
The University of British Columbia
Vancouver, BC
- $4,597.8 to $5,469.59 CAD / month
- Full-time
The Research Assistant/Technician supports data quality control and data management activities across research registries within the Hippy Lab. These registries enable global research in…
Added 14 mins ago
TU
Counsellor
The University of British Columbia
Vancouver, BC
- $8,087.08 to $12,117.08 CAD / month
- Full-time
…maximum and represents an employee that possesses full job knowledge, qualifications and experience for the position. In the normal course, employees will be hired, transferred or promoted…
Added 14 mins ago
K
Director, Brand & Growth - Mntd
Knix
Toronto, ON
- From $135,000 CAD / year
- Full-time
Added 44 mins ago
H
Client Director
helloDarwin
Montreal, QC
- Full-time
8+ years of experience in advisory services, strategic account management or B2B business development
Added 44 mins ago
LE
Director, Human Resources
LG Electronics Canada
Toronto, ON · North York, ON
- Full-time
…Solutions, Vehicle Solutions and Eco Solutions. Guided by Jeong-do Management, Customer-Value Creation and People-Oriented Management, we foster a culture of integrity, creativity,…
Added 44 mins ago
Director, Human Resources
Human Resources
Toronto, ON
…Solutions, Vehicle Solutions and Eco Solutions. Guided by Jeong-do Management, Customer-Value Creation and People-Oriented Management, we foster a culture of integrity, creativity,…
Added 59 mins ago
IS
Project Manager
Idealogical Systems Inc
Markham, ON
- Full-time
You will typically manage concurrent client projects. You will track project financials, identify variances, and provide forecasts and recommendations to the Director of Operations.
Added 1 hour ago
BC
Quality and Patient Safety Consultant
Brant Community Healthcare System
Brantford, ON
- Full-time
Reporting to the Director, Quality, Patient Safety & Experience, this position collaborates with clinical and corporate leadership to work on initiatives targeting improvements in…
Added 1 hour ago
E
Manager, Facilities and Safety
Eva's
Toronto, ON
- $74,548.2 to $86,261.76 CAD / year
- Full-time
Knowledge of relevant regulations, codes, and standards related to facility management and maintenance.
Added 1 hour ago
RB
Manager, Business Management & Optimization
Royal Bank of Canada
Toronto, ON
- Full-time
Reporting to the Director, Business Management & Optimization, you will lead initiatives that improve how Fund Administration operates through business transformation, process improvement,…
Added 2 hours ago
E
Director of Care (DOC) - Full Time (FT) - Vulcan
Extendicare
Vulcan, AB
- Full-time
As the Director of Care, you will contribute to the Extendicare purpose of Helping People Live Better, by leading a high performing team that is dedicated to ensuring all residents receive…
Added 2 hours ago
P
National Account Manager - Digital Commerce eGrocery
PepsiCo
Mississauga, ON
- Full-time
This role will be on the Digital Commerce Team and will report into the Director of Digital Commerce. The eGrocery NAM will support the online expansion of our grocery customers, leading…
Added 2 hours ago
AA
Aircraft Technical Sales Specialist
Aeropol Aviation Services
Mississauga, ON
- Full-time
Aerospace background and/or knowledge is a significant advantage.
Added 3 hours ago
TD
Service Delivery Manager
Terra Dygital
Toronto, ON
- $115,000 to $130,000 CAD / year
- Full-time
This is not a pure management role. You will guide our technical team through complex troubleshooting scenarios and act as an escalation point for them. Working alongside the Director,…
Added 3 hours ago
RM
Manager - Diagnostic Imaging
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
Strong knowledge of quality assurance, validation, regulatory compliance, patient safety, and risk management practices.
Added 3 hours ago
SI
Electrical Project Manager (Tenant Construction)
Symtech Innovations Ltd.
Richmond Hill, ON
- Full-time
Supervise and oversee all project activities as assigned by the Director and Manager of Tenant Construction, including planning, coordination, issue resolution, and adherence to company…
Added 3 hours ago
BH
Executive Director, Data and Analytics
BC Housing
Burnaby, BC
- Full-time
Extensive knowledge of enterprise data governance, data architecture, and modern data management practices.
Added 3 hours ago
TO
Engineering Manager
Town of Pelham
Fonthill, ON
- Full-time
Reporting to the Director of Public Works, the Manager of Engineering is responsible for the leadership, planning, coordination, and delivery of municipal engineering services and…
Added 3 hours ago
AU
Manager, Finance Data Governance, Reporting and Systems
Athabasca University
Athabasca, AB
- $99,567.77 to $142,326.49 USD / year
- Full-time
Reporting to the Director, Financial Advisory Services, the incumbent leads the development and implementation of governance practices, standards, controls, and stewardship responsibilities…
Added 3 hours ago
DT
Director of IT Security Infrastructure
Decode Talent
Canada
- Contract
As Director of IT Security & Infrastructure, you will own the security posture and network backbone of the entire business. You will lead our Microsoft 365 security stack, run our…
Added 3 hours ago
RB
Senior Director, Technology Infrastructure Operations & Resiliency
Royal Bank of Canada
Toronto, ON
- Full-time
ITIL knowledge, with strength in proactive problem management and continuous improvement
Added 3 hours ago
RD
FireSmart Coordinator
Regional District of Kitimat-Stikine
Canada
- Full-time
Maintains up-to-date knowledge of best practices, trends and new developments in wildfire mitigation issues and strategies.
Added 3 hours ago
IH
Project Lead | Evaluation
Interior Health Authority
Kelowna, BC
- Part-time
Applies knowledge and experience in project management, process review, and analysis to ensure initiatives are completed in a timely manner and result in quantifiable and documentable…
Added 3 hours ago
OH
Specialist, System Strategy, Planning, Design and Implementation
Ontario Health | Santé Ontario
Thunder Bay, ON
- Full-time
Reporting to the Director, System Strategy, Planning, Design and Implementation, this regional role helps shape and deliver health-system planning initiatives that respond to local needs.…

RBC

Senior Director, Technology Infrastructure Operations & Resiliency

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 4, 2026
Posting language: English
Posted: Nov 2, 2026

Original job description

Job Description

What is the opportunity?

As the Senior Director, Technology Infrastructure Operations & Resiliency, you will lead the shift of Royal Bank of Canada's Technology Operations & Resiliency (TOR) team to a proactive, data-driven model that closes problems before they affect clients. The Senior Director will define this new operating model and the KPIs and tools that run it, and will drive the AIOps and automation adoption that underpins cost and resource optimization across Technology Infrastructure and Technology and Operations & Resiliency.

What will you do?

Define the new proactive operating model, including process, cadence, governance, and data collection architecture.
Define operational KPIs (internal and external), RAG thresholds, and drill-in views across daily, monthly, quarterly, yearly, and historical timeframes.
Design the data model behind operational views and work with the Data Governance committee to onboard new data elements and identify trusted sources.
Lead development of operational views and data collection using tools such as AIOps, Mission Control, Elastic, and Power BI.
Own the product roadmap and lead agile sprints for the initial transformation and continuous improvement.
Drive adoption of AI for data analysis and automation, including RBC Internal AI tools, RBC Deep Research, and Mission Control.
Lead operational change management to build understanding and adoption of the new model.

What do you need to succeed?

Must-have

BSc, with experience spanning business and technology in large-scale enterprise business engineering
Experience designing, building, and scaling an enterprise-grade business engineering platform
Hands-on experience with Power BI, Elastic, AI/LLM development, DevOps toolchains, and Kanban boards
ITIL knowledge, with strength in proactive problem management and continuous improvement
Proven people leadership experience, including building teams, developing leaders, and driving operational change

Nice-to-have

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
Flexible work/life balance options
Opportunities to do challenging work
Opportunities to take on progressively greater accountabilities
Access to a variety of job opportunities across business

#TECHPJ

Job Skills

Big Data Management, Budgeting, Business Case Design, Business Performance Management, Business Statistics, Critical Thinking, Knowledge Organization, Long Term Planning, Operational Requirements, Performance Management (PM)

Additional Job Details

Address:

RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-11-02

Application Deadline:

2026-12-04

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

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More about this job

Responsibilities

Define and lead a proactive, data-driven operating model for Technology Operations & Resiliency, including governance, data architecture, operational KPIs, and reporting views. Own the transformation roadmap and agile delivery, drive adoption of AIOps and AI-enabled analysis and automation, and lead change management across the organization.

Requirements

Requires a BSc and experience spanning business and technology in large-scale enterprise business engineering, including designing and scaling an enterprise-grade platform. Candidates need hands-on experience with Power BI, Elastic, AI/LLM development, DevOps toolchains, and Kanban, along with ITIL knowledge, continuous-improvement expertise, and proven people leadership; an MBA is an asset.

Skills

Enterprise Business Engineering
Operational Resiliency
Power BI
Elastic
AIOps
AI and LLM Development
DevOps Toolchains
Kanban
ITIL
Proactive Problem Management
Continuous Improvement
Data Governance
Operational KPI Design
Agile Product Roadmapping
People Leadership

Benefits

Bonuses
Flexible Benefits
Competitive Compensation
Commissions
Stock
Coaching and Development Opportunities
Flexible Work-Life Balance

Visa sponsorship

Not detected in the job text

Keywords

Technology Infrastructure
Technology Operations & Resiliency
Proactive Operating Model
AIOps
Artificial Intelligence
Large Language Models
Power BI
Elastic
Mission Control
RBC Internal AI Tools
RBC Deep Research
DevOps
Kanban
ITIL
Data Governance
Operational KPIs
RAG Thresholds
Business Engineering
Enterprise Platforms
Data Collection Architecture
Operational Reporting
Agile Sprints
Product Roadmap
Problem Management
Continuous Improvement
Automation
Change Management
Performance Management
Resource Optimization

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