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Added 1 hour ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
The Finance Director serves as a strategic business partner to the Leadership Team in support of Husky’s Global Service Business and Customer Success Management strategy. This role provides…
Added 1 hour ago
GI
Millwork Engineer / CNC Programmer
Giffin Interior
Engineer, BC
- Full-time
…was extremely cooperative, committed, and provided a great product. Overall, I am very happy with the relationship that has developed between Giffin and PJ Dick on the PNC jobs and I look…
Added 1 hour ago
V
Associate Consulting Director
Virtusa
Toronto, ON
- Full-time
engineering, Platform modernization, Product implementation
Added 2 hours ago
R
Associate Director, Liquidity & Funding Product Owner
RBC
Toronto, ON
- Full-time
Strategy & Vision: Articulate product vision for cash positioning, collateral allocation, forecasting, and funding optimization. Align with market needs, competitive trends, and stakeholder…
Added 3 hours ago
RB
Associate Director, Liquidity & Funding Product Owner
Royal Bank of Canada
Toronto, ON
- Full-time
Strategy & Vision: Articulate product vision for cash positioning, collateral allocation, forecasting, and funding optimization. Align with market needs, competitive trends, and stakeholder…
Added 4 hours ago
PS
SMTS 2
Platform9 Systems
Canada
- Full-time
…VMware cloud pioneers, we are dedicated to transforming IT operations. Our flagship product, Private Cloud Director, turns your existing hardware into a full-featured, future-ready private…
Added 6 hours ago
O
National Accounts Director
OPENLANE
Brampton, ON
- $100,000 to $125,000 CAD / year
- Full-time
Cross-Functional Program Influence: Documented success mapping client journeys and establishing unified workflows across Sales, Operations, and Product divisions.
Added 7 hours ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
The Finance Director serves as a strategic business partner to the Leadership Team in support of Husky’s Global Service Business and Customer Success Management strategy. This role provides…
Added 7 hours ago
RB
Senior Director, Operations
Royal Bank of Canada
Toronto, ON
- Full-time
As the Senior Director, Operations in Canadian Wealth Management Operations, you will help drive strategy in a large diverse group of departments that supports multiple business lines…
Added 8 hours ago
A
Program Director
APPLY
Toronto, ON
- Full-time
As a Program Director at APPLY, you will hold a hybrid role combining senior program leadership, account management, and client services for a strategic enterprise manufacturing client. You…
Added 11 hours ago
TC
Director of Human Resources
Trenton Cold Storage
Trenton, ON
- Full-time
Role Description The Director of Human Resources is a full-time, on-site role based in Trenton, ON. This role oversees the development, implementation, and continuous improvement of HR…
Added 11 hours ago
T
Conseiller / Conseillère service client – Customer Support Advisor
TOPRING
Granby, QC
- Full-time
Vous serez au cœur de nos opérations et aurez la chance de collaborer avec chacune des équipes : l’approvisionnement, le technique, l’administration, le marketing, l’entrepôt, les TI et…
Added 11 hours ago
T
Conseiller / Conseillère service client – Customer Support Advisor
Topring
Granby, QC
- Full-time
opérations et aurez la chance de collaborer avec chacune des équipes :
Added 12 hours ago
DH
Director of Event Planning and Operations
Delta Hotels and Resorts®
Calgary, AB
- Full-time
…all property events with a seamless turnover from sales to operations and back to sales while consistently delivering a high level of service. Ensures team maximizes revenue opportunities…
Added 12 hours ago
JS
Retail Operations & Planning
Jaybird Studios
Vancouver, BC
- Part-time
…smoothly, with primary responsibility for inventory planning, product and vendor coordination, and retail reporting. Working closely with Brand & Creative, Central Operations, Finance, and…
Added 12 hours ago
HS
Manager, Supply Chain
Henry Schein Canada
London, ON
- Full-time
…and inventory management ensuring the uninterrupted flow of product from raw materials through…
Added 12 hours ago
LF
Quality Control Technician
Leclerc Foods
Cornwall, ON
- Full-time
Reporting to the Quality Director, you will ensure food processing control regarding hygiene, sanitation, and product conformity. You will support operations, perform analyses on finished…
Added 13 hours ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
The Finance Director serves as a strategic business partner to the Leadership Team in support of Husky’s Global Service Business and Customer Success Management strategy. This role provides…
Added 13 hours ago
A
Category Manager - Indirect***Gestionnaire de catégories - Approvisionnement indirect
Aliaxis
Oakville, ON
- Full-time
Build strong partnerships with Operations, Sales, Marketing, Product Management, Planning, and other stakeholders by communicating category performance, facilitating strategic reviews, and…
Added 13 hours ago
IG
Category Manager - Indirect***Gestionnaire de catégories - Approvisionnement indirect
IPEX Group
Canada
- Full-time
Build strong partnerships with Operations, Sales, Marketing, Product Management, Planning, and other stakeholders by communicating category performance, facilitating strategic reviews, and…
Added 13 hours ago
R
Associate Director, Liquidity & Funding Product Owner
RBC
Toronto, ON
- Full-time
Strategy & Vision: Articulate product vision for cash positioning, collateral allocation, forecasting, and funding optimization. Align with market needs, competitive trends, and stakeholder…
Added 13 hours ago
EL
Medical Director - Oncology
Eli Lilly and Company
ON · Ontario, Canada
- Full-time
Eli Lilly Canada is currently searching for a Medical Director for the Oncology Business Unit to lead the lung cancer and emerging solid tumour portfolio.
Added 13 hours ago
OC
Spécialiste Associé.e en logistique | Associate Specialist Logistics
Organon Canada
Kirkland, QC
- Full-time
Reporting into the Associate Director, Supply Chain Operations, Canada, the Associate Specialist Logistics will support the Canadian Supply Chain Operations team across all functions; Trade…
Added 13 hours ago
B
Manager, DevSecOps
BCI
Victoria, BC · CA Victoria
- Full-time
Reporting to the Director, Application Delivery, the Manager, DevSecOps (Development, Security, Operations) is responsible for developing, implementing, and continuously improving a…
Added 14 hours ago
LW
District Manager
Lammle's Western Wear
Calgary, AB
- $75,000 to $85,000 CAD / year
Function as the liaison between the Director of Sales & Operations and store management

RBC

Senior Director, Technology Infrastructure Operations & Resiliency

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 4, 2026
Posting language: English
Posted: Nov 2, 2026

Original job description

Job Description

What is the opportunity?

As the Senior Director, Technology Infrastructure Operations & Resiliency, you will lead the shift of Royal Bank of Canada's Technology Operations & Resiliency (TOR) team to a proactive, data-driven model that closes problems before they affect clients. The Senior Director will define this new operating model and the KPIs and tools that run it, and will drive the AIOps and automation adoption that underpins cost and resource optimization across Technology Infrastructure and Technology and Operations & Resiliency.

What will you do?

Define the new proactive operating model, including process, cadence, governance, and data collection architecture.
Define operational KPIs (internal and external), RAG thresholds, and drill-in views across daily, monthly, quarterly, yearly, and historical timeframes.
Design the data model behind operational views and work with the Data Governance committee to onboard new data elements and identify trusted sources.
Lead development of operational views and data collection using tools such as AIOps, Mission Control, Elastic, and Power BI.
Own the product roadmap and lead agile sprints for the initial transformation and continuous improvement.
Drive adoption of AI for data analysis and automation, including RBC Internal AI tools, RBC Deep Research, and Mission Control.
Lead operational change management to build understanding and adoption of the new model.

What do you need to succeed?

Must-have

BSc, with experience spanning business and technology in large-scale enterprise business engineering
Experience designing, building, and scaling an enterprise-grade business engineering platform
Hands-on experience with Power BI, Elastic, AI/LLM development, DevOps toolchains, and Kanban boards
ITIL knowledge, with strength in proactive problem management and continuous improvement
Proven people leadership experience, including building teams, developing leaders, and driving operational change

Nice-to-have

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
Flexible work/life balance options
Opportunities to do challenging work
Opportunities to take on progressively greater accountabilities
Access to a variety of job opportunities across business

#TECHPJ

Job Skills

Big Data Management, Budgeting, Business Case Design, Business Performance Management, Business Statistics, Critical Thinking, Knowledge Organization, Long Term Planning, Operational Requirements, Performance Management (PM)

Additional Job Details

Address:

RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-11-02

Application Deadline:

2026-12-04

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

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More about this job

Responsibilities

Define and lead a proactive, data-driven operating model for Technology Operations & Resiliency, including governance, data architecture, operational KPIs, and reporting views. Own the transformation roadmap and agile delivery, drive adoption of AIOps and AI-enabled analysis and automation, and lead change management across the organization.

Requirements

Requires a BSc and experience spanning business and technology in large-scale enterprise business engineering, including designing and scaling an enterprise-grade platform. Candidates need hands-on experience with Power BI, Elastic, AI/LLM development, DevOps toolchains, and Kanban, along with ITIL knowledge, continuous-improvement expertise, and proven people leadership; an MBA is an asset.

Skills

Enterprise Business Engineering
Operational Resiliency
Power BI
Elastic
AIOps
AI and LLM Development
DevOps Toolchains
Kanban
ITIL
Proactive Problem Management
Continuous Improvement
Data Governance
Operational KPI Design
Agile Product Roadmapping
People Leadership

Benefits

Bonuses
Flexible Benefits
Competitive Compensation
Commissions
Stock
Coaching and Development Opportunities
Flexible Work-Life Balance

Visa sponsorship

Not detected in the job text

Keywords

Technology Infrastructure
Technology Operations & Resiliency
Proactive Operating Model
AIOps
Artificial Intelligence
Large Language Models
Power BI
Elastic
Mission Control
RBC Internal AI Tools
RBC Deep Research
DevOps
Kanban
ITIL
Data Governance
Operational KPIs
RAG Thresholds
Business Engineering
Enterprise Platforms
Data Collection Architecture
Operational Reporting
Agile Sprints
Product Roadmap
Problem Management
Continuous Improvement
Automation
Change Management
Performance Management
Resource Optimization

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