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Added 9 mins ago
SD
IT Enterprise Architect
Symbiotic Digital
Toronto, ON · Downtown Toronto (Ryerson), Ontario
- Contract
We are seeking a Senior IT Enterprise Architect / Strategist
Added 9 mins ago
Business Analyst
Aecon
Hamilton, ON
Integrity. We lead by example, with humility and courage.
Added 24 mins ago
Staff Engineer / AI Builder - Toronto
Robots and Pencils
Toronto, ON
Every role here contributes directly to that mission. Here, you shape how AI systems integrate into enterprise operations, how teams move at real velocity, and how products create…
Added 38 mins ago
TA
Lead Product Manager, Real Time, Personalization, and AI
Treasure AI
Vancouver, BC
- $160,000 to $200,000 CAD / year
- Full-time
Treasure AI is the agentic experience platform built to acquire, retain, and grow your most valuable customers. Powered by AI, Treasure AI is shaped by human creativity and always-on…
Added 54 mins ago
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Senior Manager, Sustainability Reporting
TD
Toronto, ON
- Full-time
Lead complex, cross-functional engagement processes involving multiple contributors, reviewers, and approvers across the enterprise.
Added 2 hours ago
O
Senior Engineering Manager - Stratus Imaging Archive
Optum
Richmond, BC
- Full-time
The Senior Engineering Manager will lead engineering teams building and evolving the Stratus Imaging Archive product and play a critical role in advancing our cloud-native Vendor Neutral…
Added 2 hours ago
N
Junior BDE - Sales (Enterprise AI Products)
nugget.ai
Mississauga, ON
- Contract
Role Description The BDE - Sales (Enterprise AI Products) role is a contract, on-site position based in Mississauga, ON. This role is responsible for prospecting and qualifying enterprise…
Added 2 hours ago
L
Senior Software Engineer - Data and AI Platforms
lululemon
Vancouver, BC
- Full-time
As a Senior Software Engineer, you will design and build data systems, AI-enabled platform capabilities, and enterprise solutions that support multiple product teams, contributing to…
Added 3 hours ago
SP
Enterprise Account Executive - Canada
Salesforce Partner Canada
Toronto, ON
- Full-time
Our Enterprise Business team partners with our most strategic customers - organizations with 10,000+ employees - to deliver the full power of Salesforce. As an Enterprise Account Executive,…
Added 5 hours ago
SR
Chief Growth Officer
Swift Recruit
Vaughan, ON
- $250,000 to $275,000 CAD / year
- Full-time
…position requires an executive who remains actively engaged in enterprise selling. During the company's next stage of growth, the successful candidate will personally lead strategic…
Added 8 hours ago
C
Core Banking Architect | RFS360 Core Banking and Wealthview Banking
CGI
Halifax, NS
- Full-time
CGI is seeking an experienced Core Banking Architect to lead the technical architecture and evolution of RFS360 Core Banking and Wealthview Banking platforms. The role focuses on designing…
Added 10 hours ago
RR
Android & Robotics Software Developer
Remote Robotic
Ottawa, ON · Kanata, ON
- $40 to $55 CAD / hour
- Contract
Remote Robotic Systems (RRS) is a Canadian robotics and defence-tech company helping organizations deploy enterprise-grade drones, uncrewed aircraft, robotic platforms, sensors, payloads,…
Added 11 hours ago
R
Lead Automation Engineer
RBC
Toronto, ON
- Full-time
We are seeking an exceptional Principal Engineer to lead the design, development, and implementation of AI-driven software development lifecycle and intelligent automation solutions. This…
Added 11 hours ago
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Cloud Solution Architect / Cloud + AI Platform Full-time LOA backfill
Microsoft
Toronto, ON
- Full-time
Lead architectural design sessions and deliver secure, scalable, and resilient infrastructure solutions aligned to customer business goals using frameworks like CAF and WAF.
Added 11 hours ago
M
Azure Digital Solution Area Specialist- Oil & Gas
Microsoft
Calgary, AB · Vancouver, BC · Goodwood, ON
- Full-time
Join our dynamic Azure team as we lead the charge in AI transformation! As trusted advisors, we help customers modernize their infrastructure, optimize operations, and drive innovation with…
Added 12 hours ago
CL
Business Development Associate - Toronto, Ontario
Caravel Law LLP
Toronto, ON
- Full-time
We’re a strategic partner of Platform Calgary, the front door to Alberta’s innovation ecosystem, a four-time Globe and Mail Top Growing Company, and recognized as one of Canada’s Best Law…
Added 12 hours ago
RB
Senior Director, Technology Infrastructure Operations & Resiliency
Royal Bank of Canada
Toronto, ON
- Full-time
Experience designing, building, and scaling an enterprise-grade business engineering platform
Added 12 hours ago
RB
Lead Automation Engineer
Royal Bank of Canada
Toronto, ON
- Full-time
We are seeking an exceptional Principal Engineer to lead the design, development, and implementation of AI-driven software development lifecycle and intelligent automation solutions. This…
Added 12 hours ago
EL
Head of AI Product – Trust Intelligence
EnStream LP
Toronto, ON
- Full-time
Reporting to our Chief Product & Technology Officer, you'll own the AI/ML product line within the EnStream Trust Platform. You'll turn mobile network, device, SIM, account and identity…
Added 12 hours ago
CL
Business Development Associate - Toronto, Ontario
Caravel Law LLP
Toronto, ON
- Full-time
We’re a strategic partner of Platform Calgary, the front door to Alberta’s innovation ecosystem, a four-time Globe and Mail Top Growing Company, and recognized as one of Canada’s Best Law…
Added 12 hours ago
S
Software Engineering LMTS
Salesforce
Vancouver, BC · Canada - Vancouver
- Full-time
Develop robust backend services, APIs, and event-driven workflows that perform reliably at enterprise scale in a multi-tenant environment.
Added 12 hours ago
V
Senior Lead Data & AI Engineer
Vanguard
Toronto, ON
- Full-time
Join us in a high-impact, high-visibility role where you will lead the design and delivery of enterprise-scale Data & AI solutions that power analytics, operational decision-making, and AI…
Added 12 hours ago
Accounts Receivable Specialist II
Conexiom
Canada
…manufacturers and distributors back. Our Intelligent Order Automation platform - powered by CoreAI, trained on over one billion line items a year - transforms how enterprise sales teams…
Added 13 hours ago
N
Manager, Security GRC
nesto
Canada
- Full-time
Nesto Cloud is Canada's cloud-native and AI driven, end-to-end mortgage technology platform, helping financial institutions modernize lending through AI intelligent automation, AI & Cloud…
Added 13 hours ago
C
Senior IT Systems Eng
Cognichip
Toronto, ON
- $150,000 to $185,000 CAD / year
- Full-time
Enterprise SaaS Upgrades: Lead the move of our applications to enterprise-grade tiers as we buy or upgrade them: SSO/SCIM, admin roles, audit logs, data controls, and clean cutover plans.

RBC

Senior Director, Technology Infrastructure Operations & Resiliency

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 4, 2026
Posting language: English
Posted: Nov 2, 2026

Original job description

Job Description

What is the opportunity?

As the Senior Director, Technology Infrastructure Operations & Resiliency, you will lead the shift of Royal Bank of Canada's Technology Operations & Resiliency (TOR) team to a proactive, data-driven model that closes problems before they affect clients. The Senior Director will define this new operating model and the KPIs and tools that run it, and will drive the AIOps and automation adoption that underpins cost and resource optimization across Technology Infrastructure and Technology and Operations & Resiliency.

What will you do?

Define the new proactive operating model, including process, cadence, governance, and data collection architecture.
Define operational KPIs (internal and external), RAG thresholds, and drill-in views across daily, monthly, quarterly, yearly, and historical timeframes.
Design the data model behind operational views and work with the Data Governance committee to onboard new data elements and identify trusted sources.
Lead development of operational views and data collection using tools such as AIOps, Mission Control, Elastic, and Power BI.
Own the product roadmap and lead agile sprints for the initial transformation and continuous improvement.
Drive adoption of AI for data analysis and automation, including RBC Internal AI tools, RBC Deep Research, and Mission Control.
Lead operational change management to build understanding and adoption of the new model.

What do you need to succeed?

Must-have

BSc, with experience spanning business and technology in large-scale enterprise business engineering
Experience designing, building, and scaling an enterprise-grade business engineering platform
Hands-on experience with Power BI, Elastic, AI/LLM development, DevOps toolchains, and Kanban boards
ITIL knowledge, with strength in proactive problem management and continuous improvement
Proven people leadership experience, including building teams, developing leaders, and driving operational change

Nice-to-have

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
Flexible work/life balance options
Opportunities to do challenging work
Opportunities to take on progressively greater accountabilities
Access to a variety of job opportunities across business

#TECHPJ

Job Skills

Big Data Management, Budgeting, Business Case Design, Business Performance Management, Business Statistics, Critical Thinking, Knowledge Organization, Long Term Planning, Operational Requirements, Performance Management (PM)

Additional Job Details

Address:

RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-11-02

Application Deadline:

2026-12-04

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

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More about this job

Responsibilities

Define and lead a proactive, data-driven operating model for Technology Operations & Resiliency, including governance, data architecture, operational KPIs, and reporting views. Own the transformation roadmap and agile delivery, drive adoption of AIOps and AI-enabled analysis and automation, and lead change management across the organization.

Requirements

Requires a BSc and experience spanning business and technology in large-scale enterprise business engineering, including designing and scaling an enterprise-grade platform. Candidates need hands-on experience with Power BI, Elastic, AI/LLM development, DevOps toolchains, and Kanban, along with ITIL knowledge, continuous-improvement expertise, and proven people leadership; an MBA is an asset.

Skills

Enterprise Business Engineering
Operational Resiliency
Power BI
Elastic
AIOps
AI and LLM Development
DevOps Toolchains
Kanban
ITIL
Proactive Problem Management
Continuous Improvement
Data Governance
Operational KPI Design
Agile Product Roadmapping
People Leadership

Benefits

Bonuses
Flexible Benefits
Competitive Compensation
Commissions
Stock
Coaching and Development Opportunities
Flexible Work-Life Balance

Visa sponsorship

Not detected in the job text

Keywords

Technology Infrastructure
Technology Operations & Resiliency
Proactive Operating Model
AIOps
Artificial Intelligence
Large Language Models
Power BI
Elastic
Mission Control
RBC Internal AI Tools
RBC Deep Research
DevOps
Kanban
ITIL
Data Governance
Operational KPIs
RAG Thresholds
Business Engineering
Enterprise Platforms
Data Collection Architecture
Operational Reporting
Agile Sprints
Product Roadmap
Problem Management
Continuous Improvement
Automation
Change Management
Performance Management
Resource Optimization

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