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Added 7 mins ago
GT
Assistant Manager
Golf Town
Laval, QC
- Full-time
Lead and motivate staff through daily huddles, performance feedback, recognition programs, and sales initiatives.
Added 7 mins ago
GZ
Vice President Operations
Gestion Zagora
Moncton, NB
- Full-time
Reporting directly to the company's senior leadership, the Vice President of Operations will oversee the company's day-to-day operations, drive operational excellence, and ensure that all…
Added 7 mins ago
CO
Senior System Operator (LEC)
City of North Vancouver
North Vancouver, BC
- Full-time
…logic. Strong troubleshooting and analytical skills. Ability to lead operational activities and mentor staff. Strong communication and report-writing abilities. Proficiency with SCADA, BMS,…
Added 7 mins ago
SR
Chief Growth Officer
Swift Recruit
Vaughan, ON
- $250,000 to $275,000 CAD / year
- Full-time
Reporting directly to the Chief Executive Officer, the Chief Growth Officer will lead the company's go-to-market strategy and oversee all new business acquisition activities across North…
Added 21 mins ago
VM
Sales Representative- Permanent Full-Time - (Supply Chain and Logistics B2B) - Ontario
Venture Media
Toronto, ON
- From $60,000 CAD / year
- Full-time
Reporting to the Sales Manager – Business Development, the Sales Representative will contribute directly to revenue growth by turning qualified opportunities into active shipping clients…
Added 36 mins ago
NL
Lead Invigilator (26:171)
Northern Lights College
Fort St. John, BC
- Full-time
The Lead Invigilator coordinates and participates in exam invigilation services, working with academic departments, faculty, and external agencies to schedule and deliver invigilation…
Added 36 mins ago
IP
Administrative Support Coordinator
Indigenous Perspectives Society
Vancouver, BC
- Full-time
…provincial stepped care continuum for anxiety and depression. Reporting to the Lead, Integrated Community Response for Depression & Anxiety, the Administrative Support Coordinator will be…
Added 36 mins ago
IP
Clinical Operations Manager
Indigenous Perspectives Society
Vancouver, BC
- Full-time
Lead system improvements related to intake, scheduling, reporting, and data quality.
Added 1 hour ago
GZ
Vice President Operations
Gestion Zagora
Regina, SK
- Full-time
Reporting directly to the company's senior leadership, the Vice President of Operations will oversee the company's day-to-day operations, drive operational excellence, and ensure that all…
Added 1 hour ago
RB
Lead Quality Engineer - Automation (Data)
Royal Bank of Canada
Toronto, ON
- Full-time
The Lead Quality Engineer is responsible for creating and executing comprehensive end to end testing strategies and solutions, with focus on data validation, integrity testing, and quality…
Added 1 hour ago
CM
Dean – Centre For Community Workforce Development
Coast Mountain College
Prince Rupert, BC
- Full-time
Lead business development, partnership development, client engagement, and market expansion initiatives.
Added 1 hour ago
GZ
Vice President Operations
Gestion Zagora
AB · Edmonton, AB
- Full-time
Reporting directly to the company's senior leadership, the Vice President of Operations will oversee the company's day-to-day operations, drive operational excellence, and ensure that all…
Added 1 hour ago
TS
Disability Support Worker
The Salvation Army Canada and Bermuda Territory
Fort McMurray, AB
- Full-time
Added 2 hours ago
RP
Manager, Inventory
Rexall Pharmacy Group Ltd.
Mississauga, ON
- $80,000 to $105,000 CAD / year
- Full-time
Reporting to the Senior Director, Controller, this new role as Inventory Manager, oversees the effective control over retail inventories and inventory store processes within the Rexall…
Added 2 hours ago
FC
Casual Courier-2
FedEx Canada
Drummondville, QC
- Part-time
Accomplishes accurate and timely selection and inspection of assigned packages and the subsequent reporting of stop counts and missorts
Added 2 hours ago
CC
Manager, Change Management
Canadian Cancer Society
Toronto, ON
- Full-time
Reporting to the VP, Strategy Alignment, the Manager, Change Management leads change management across organizational projects and strategic initiatives to strengthen readiness, stakeholder…
Added 2 hours ago
TC
Industrial Engineering Manager
TJX Canada – Winners, Marshalls, HomeSense
Mississauga, ON
- $89,208 to $135,086.4 CAD / year
- Full-time
The primary purpose of this position is to lead all engineering activities and establish a mentality of process improvement within our distribution center. The Industrial Engineering…
Added 2 hours ago
CC
Manager, Change Management
Canadian Cancer Society
Ottawa, ON
- Full-time
Reporting to the VP, Strategy Alignment, the Manager, Change Management leads change management across organizational projects and strategic initiatives to strengthen readiness, stakeholder…
Added 2 hours ago
CC
Manager, Change Management
Canadian Cancer Society
Quebec, QC
- Full-time
Reporting to the VP, Strategy Alignment, the Manager, Change Management leads change management across organizational projects and strategic initiatives to strengthen readiness, stakeholder…
Added 2 hours ago
B
Building Enclosure Engineer
BPA
Ottawa, ON · Kanata, ON
- Full-time
You will lead and mentor team members, supporting their growth into capable, productive, and valued professionals.
Added 2 hours ago
CC
Manager, Change Management
Canadian Cancer Society
Montreal, QC
- Full-time
Reporting to the VP, Strategy Alignment, the Manager, Change Management leads change management across organizational projects and strategic initiatives to strengthen readiness, stakeholder…
Added 2 hours ago
CC
Manager, Change Management
Canadian Cancer Society
Vancouver, BC
- Full-time
Reporting to the VP, Strategy Alignment, the Manager, Change Management leads change management across organizational projects and strategic initiatives to strengthen readiness, stakeholder…
Added 2 hours ago
CO
Manager, Digital Solutions
City of Saint John
Saint John, NB
- Full-time
Lead the development of dashboards, operational reporting, and decision-support tools
Added 2 hours ago
CC
Analyst, Insights and Pipeline Management
Canadian Cancer Society
Ottawa, ON
- $52,000 to $59,000 CAD / year
- Full-time
…organizational fundraising by designing and maintaining data reporting, optimizing fundraiser portfolios, and ensuring the integrity and strategic use of prospect…
Added 2 hours ago
CC
Sr. Specialist, Relay for Life Youth
Canadian Cancer Society
Toronto, ON
- Full-time
Reporting to Manager of Relay for Life Youth (RFLY), Signature Programs, the Relay for Life Youth Sr. Specialist will assist in leading growth and expansion of Relay for Life Youth by…

RBC

Senior Director, Technology Infrastructure Operations & Resiliency

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 4, 2026
Posting language: English
Posted: Nov 2, 2026

Original job description

Job Description

What is the opportunity?

As the Senior Director, Technology Infrastructure Operations & Resiliency, you will lead the shift of Royal Bank of Canada's Technology Operations & Resiliency (TOR) team to a proactive, data-driven model that closes problems before they affect clients. The Senior Director will define this new operating model and the KPIs and tools that run it, and will drive the AIOps and automation adoption that underpins cost and resource optimization across Technology Infrastructure and Technology and Operations & Resiliency.

What will you do?

Define the new proactive operating model, including process, cadence, governance, and data collection architecture.
Define operational KPIs (internal and external), RAG thresholds, and drill-in views across daily, monthly, quarterly, yearly, and historical timeframes.
Design the data model behind operational views and work with the Data Governance committee to onboard new data elements and identify trusted sources.
Lead development of operational views and data collection using tools such as AIOps, Mission Control, Elastic, and Power BI.
Own the product roadmap and lead agile sprints for the initial transformation and continuous improvement.
Drive adoption of AI for data analysis and automation, including RBC Internal AI tools, RBC Deep Research, and Mission Control.
Lead operational change management to build understanding and adoption of the new model.

What do you need to succeed?

Must-have

BSc, with experience spanning business and technology in large-scale enterprise business engineering
Experience designing, building, and scaling an enterprise-grade business engineering platform
Hands-on experience with Power BI, Elastic, AI/LLM development, DevOps toolchains, and Kanban boards
ITIL knowledge, with strength in proactive problem management and continuous improvement
Proven people leadership experience, including building teams, developing leaders, and driving operational change

Nice-to-have

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
Flexible work/life balance options
Opportunities to do challenging work
Opportunities to take on progressively greater accountabilities
Access to a variety of job opportunities across business

#TECHPJ

Job Skills

Big Data Management, Budgeting, Business Case Design, Business Performance Management, Business Statistics, Critical Thinking, Knowledge Organization, Long Term Planning, Operational Requirements, Performance Management (PM)

Additional Job Details

Address:

RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-11-02

Application Deadline:

2026-12-04

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

Apply About employer

More about this job

Responsibilities

Define and lead a proactive, data-driven operating model for Technology Operations & Resiliency, including governance, data architecture, operational KPIs, and reporting views. Own the transformation roadmap and agile delivery, drive adoption of AIOps and AI-enabled analysis and automation, and lead change management across the organization.

Requirements

Requires a BSc and experience spanning business and technology in large-scale enterprise business engineering, including designing and scaling an enterprise-grade platform. Candidates need hands-on experience with Power BI, Elastic, AI/LLM development, DevOps toolchains, and Kanban, along with ITIL knowledge, continuous-improvement expertise, and proven people leadership; an MBA is an asset.

Skills

Enterprise Business Engineering
Operational Resiliency
Power BI
Elastic
AIOps
AI and LLM Development
DevOps Toolchains
Kanban
ITIL
Proactive Problem Management
Continuous Improvement
Data Governance
Operational KPI Design
Agile Product Roadmapping
People Leadership

Benefits

Bonuses
Flexible Benefits
Competitive Compensation
Commissions
Stock
Coaching and Development Opportunities
Flexible Work-Life Balance

Visa sponsorship

Not detected in the job text

Keywords

Technology Infrastructure
Technology Operations & Resiliency
Proactive Operating Model
AIOps
Artificial Intelligence
Large Language Models
Power BI
Elastic
Mission Control
RBC Internal AI Tools
RBC Deep Research
DevOps
Kanban
ITIL
Data Governance
Operational KPIs
RAG Thresholds
Business Engineering
Enterprise Platforms
Data Collection Architecture
Operational Reporting
Agile Sprints
Product Roadmap
Problem Management
Continuous Improvement
Automation
Change Management
Performance Management
Resource Optimization

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