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Added 23 mins ago
TG
Delivery Driver - BC
Toro Group of Companies
Port Coquitlam, BC
- Full-time
The Shipper/Delivery Driver reports to the Warehouse Manager and is a key member of the Shipping Department. This role plays a critical part in the day-to-day success of operations by…
Added 23 mins ago
T
PLM Functional Architect – Teamcenter
Techso
Montreal, QC
- Full-time
Experience in continuous improvement or digital transformation initiatives;
Added 23 mins ago
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PLM Technical/Functional Architect – Teamcenter
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Montreal, QC
- Full-time
Experience in continuous improvement or digital transformation initiatives;
Added 23 mins ago
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Appeal Case Manager, Quality Assurance and Continuous Improvement-1
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Toronto, ON
- Full-time
Previous experience in disability case management, benefits administration, or related customer-facing roles
Added 23 mins ago
CC
Core Software Developer
Circle Cardiovascular Imaging
Calgary, AB
- Full-time
…opportunities for professional development. Our roots are medical and digital, our passion is contagious, and our people are amongst the…
Added 23 mins ago
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Retail Assistant Store Manager
Skechers
Edmonton, AB
- Part-time
The Assistant Store Manager position is critical to our success, providing support to the Management Team in all areas of operations management and team leadership. You’ll drive the store’s…
Added 23 mins ago
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Retail Assistant Store Manager
Skechers
Calgary, AB
- Part-time
The Assistant Store Manager position is critical to our success, providing support to the Management Team in all areas of operations management and team leadership. You’ll drive the store’s…
Added 23 mins ago
FC
Advertising Specialist
Fidelity Canada
Mississauga, ON · Toronto, ON
- Full-time
The Advertising Specialist will assist in execution of digital media advertising campaigns in support of Fidelity Investments Canada. Working closely with the Manager, Digital Advertising,…
Added 37 mins ago
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Gestionnaire des perspectives d’affaires (Mandat de 12 mois) | Business Insights Manager – 12 months mandate
Organon
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- Full-time
Le gestionnaire des perspectives d’affaires (Business Insights Manager - BIM) agit à titre de partenaire stratégique clé de l’entreprise et de principal point de contact pour la génération…
Added 37 mins ago
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Water and Coffee Consultant
Culligan of Canada
Edmonton, AB
- $50,000 to $100,000 CAD / year
- Full-time
…Consultants perform product demonstrations, cold calls and digital quotes using creative methods of sales, marketing, and appointment setting. A positive attitude and the goal to provide…
Added 52 mins ago
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Conseiller(ère) en Gestion de changement
CGI
Montreal, QC
- Full-time
Significant experience in cultural, behavioral, and organizational transformation
Added 1 hour ago
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Senior Manager, Global Retail Talent Development
ARC'TERYX
North Vancouver, BC
- Full-time
As the Senior Manager, Global Retail Talent Development, you will lead the development and evolution of Arc’teryx’s global retail learning portfolio, helping our retail organization build…
Added 1 hour ago
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Technology Portfolio Manager (Global Technology Solutions)
TMX Group
Toronto, ON
- $120,000 to $140,000 CAD / year
- Full-time
Professional Tenure: 7+ years of progressive experience in Project, Program, or Delivery Management within complex, technical Digital/IT environments.
Added 1 hour ago
MC
Gestionnaire de marque, Cardiovasculaire / Brand Manager, Cardiovascular
Merck Canada
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Expérience dans le domaine du cholestérol, des maladies cardiovasculaires ou d’un secteur thérapeutique connexe considérée comme un atout.
Added 1 hour ago
MC
Gestionnaire de marque, Cardiovasculaire / Brand Manager, Cardiovascular
Merck Canada
Kirkland, QC
- Full-time
Expérience dans le domaine du cholestérol, des maladies cardiovasculaires ou d’un secteur thérapeutique connexe considérée comme un atout.
Added 1 hour ago
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Senior Manager, Global Retail Talent Development
Arc'teryx Equipment
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As the Senior Manager, Global Retail Talent Development, you will lead the development and evolution of Arc’teryx’s global retail learning portfolio, helping our retail organization build…
Added 1 hour ago
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Omnichannel Engagement Manager
Novartis
Toronto, ON
- Full-time
Explore, develop, implement and evaluate digital innovation solutions that address customer needs, while co-creating partnerships and collaborations with key stakeholders. Lead the delivery…
Added 1 hour ago
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Omnichannel Engagement Manager
Novartis
Toronto, ON
- Full-time
Explore, develop, implement and evaluate digital innovation solutions that address customer needs, while co-creating partnerships and collaborations with key stakeholders. Lead the delivery…
Added 1 hour ago
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Senior Relationship Manager, Commercial Financial Services - Diversified Asian Markets
RBC
Richmond Hill, ON
- Full-time
· Experience with emerging communications and technology (i.e., web based meetings, social media, Digital Banking and Mobile Applications )
Added 1 hour ago
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Personal Banking Associate Trainee
TD
AB
- Full-time
…and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary…
Added 1 hour ago
ST
Performance Marketing Manager
Savvy Talent
Remote, Canada
- Remote
Experience acquiring self-serve users or customers for a digital product.
Added 1 hour ago
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Personal Banker
BMO
Mississauga, ON
- Full-time
…channels with BMO partners to deliver the desired customer experience and achieve overall business…
Added 1 hour ago
Digital Architect
Government of Alberta
AB
The Forward Delivery & Modernization Branch is looking for two (2) Digital Architects. Reporting to the Manager, Development, the Digital Architect is a visionary and technical leader…
Added 1 hour ago
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CRM specialist (Temporary - 9 Months)
Air Transat
Montreal, QC
- Full-time
In collaboration with the Manager, Relational Program, the CRM and Relationship Marketing Specialist contributes to the execution and optimization of relationship marketing campaigns that…
Added 1 hour ago
ST
Performance Marketing Manager
Savvy Talent
Vancouver, BC
- Full-time
Experience acquiring self-serve users or customers for a digital product

RBC

Senior Manager, Client Engagement

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 14, 2026
Experience: 3+ years of relevant experience managing P&L outcomes, leading initiatives or developing and delivering on strategy
Posting language: English
Posted: Oct 28, 2026

Original job description

Job Description

What is the opportunity?

RBC Direct Investing is RBC’s online retail brokerage offering industry-leading tools and research to help clients pick the right investments, place trades quickly and track how they are doing. As Senior Manager, Client Engagement, you will be accountable for developing insights and proposals to improve our client's onboarding and engagement with the product to achieve key business targets. You will own from forecasting to actuals - the engagement metrics including funding rates, account cross-sell rates, and monthly/daily activity rates on the platform, all with the goal of optimizing client lifetime value.

What will you do?

Collaborate with Digital Marketing and Communication teams to create a strategy that drives asset deposits and recurring activity/engagement with the Direct Investing platform
Lead cross-functional teams through the delivery of initiatives and strategies to reduce client attrition
Conduct testing on messaging, content and offer combinations to drive an increase in client lifetime value
Report regularly to senior management on P&L outcomes of the engagement portfolio, including campaigns and tactics, recent market trends, and key opportunities and risks
Lead deep dive analytics on key strategic questions relating to client engagement and retention
Transform data into strategic insights for decision making, by both participating and driving programs from initiation to completion to ensure actionable insights are implemented
Drive revenue growth through business planning, and being accountable for P&L outcomes for the Direct Investing Engagement portfolio
Partnering with stakeholders, deliver solutions to address client needs, close product gaps and continuously improve the client experience

Must-have:

Undergraduate degree in business, finance, or related discipline
3+ years of relevant experience managing P&L outcomes, leading initiatives or developing and delivering on strategy
Strong communication, negotiation and people skills
Strong understanding of financial services economics and P&L drivers
Strong ability to deliver in both small team settings and across large matrix organizations
A critical thinking, analytical mindset with a data-led approach to decision making

Nice to have:

Experience in the securities industry, particularly at a self-directed brokerage
Proficiency with SQL, Python, R, or other equivalent analytical tools
Experience with analytics of a digital product

What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
Opportunities to do challenging work

Job Skills

Communication, Critical Thinking, Group Problem Solving, Knowledge Organization, Long Term Planning, Product Development Lifecycle, Product Manufacturing, Product Services, Product Testing, Waterfall Model

Additional Job Details

Address:

RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

WEALTH MANAGEMENT

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-10-28

Application Deadline:

2026-11-14

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

Apply About employer

More about this job

Responsibilities

Develop and execute strategies to improve client onboarding, engagement, retention, and lifetime value, while owning engagement portfolio forecasts and P&L outcomes. Lead cross-functional initiatives and analytics, test campaigns and offers, and report insights, opportunities, and risks to senior management.

Requirements

Requires an undergraduate degree in business, finance, or a related discipline, plus at least three years of relevant experience managing P&L outcomes, leading initiatives, or delivering strategy. Candidates should bring strong communication and people skills, financial services and P&L knowledge, analytical judgment, and the ability to work across teams; securities industry, digital product analytics, and SQL, Python, or R experience are preferred.

Skills

P&L Management
Business Planning
Client Engagement
Client Retention
Financial Services Economics
Data Analysis
Strategic Planning
Cross-Functional Leadership
Digital Marketing
Campaign Testing
Revenue Growth
Communication
Negotiation
People Management
SQL
Python

Benefits

Opportunity to Make a Difference and Lasting Impact
Collaborative, Progressive, High-Performing Team
Challenging Work

Visa sponsorship

Not detected in the job text

Keywords

RBC Direct Investing
Wealth Management
Retail Brokerage
Client Engagement
Client Onboarding
Client Retention
Client Lifetime Value
P&L Management
Funding Rates
Account Cross-Sell
Platform Activity
Asset Deposits
Recurring Activity
Digital Marketing
Campaigns
A/B Testing
Business Planning
Revenue Growth
Financial Services Economics
Securities Industry
Self-Directed Brokerage
Digital Product Analytics
SQL
Python
R
Data Analytics
Cross-Functional Leadership
Product Development Lifecycle
Product Testing
Waterfall Model

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