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RBC

Senior Manager, Digital Delivery Enablement

Toronto, ON, Canada

Job type: Full-time
Apply by: Oct 2, 2026
Experience: 7+ years in agile delivery, scrum mastery, or delivery/program management roles, with meaningful experience in an HR technology or enterprise SaaS platform environment.
Posting language: English
Posted: Sep 24, 2026

Apply About employer

Applications open in a new tab.

Original job description

Job Description

What is the Opportunity?

In this role you will manage the development and execution of digital product strategies and projects of moderate complexity, ensuring alignment with business objectives and delivering value driven solutions. May oversee one or multiple teams in digital product management, driving strategic initiatives and resource optimization.

The Senior Delivery Enablement Manager is the operational backbone of the Workday platform, installing operational discipline and delivery infrastructure for predictable agile execution. This role owns how work moves efficiently through our pipeline - sprint optimization, backlog hygiene, release readiness, cross-domain dependencies, and delivery metrics - while product owners retain product decisions and roadmap prioritization.

Agile (Agile-like) Delivery

Facilitate sprint ceremonies (planning, stand-ups, backlog refinement, reviews, retrospectives).
Own sprint and release cadence end-to-end, including release calendars.
Maintain backlog hygiene in JIRA with well-formed stories and clear acceptance criteria.
Remove impediments blocking the team.
Coach product owners and leads on agile principles, adapted to HRDS operations.

Delivery Enablement & Governance

Own unified cross-team reporting template (Workday/JIRA and ServiceNow).
Report on team metrics and delivery health to leadership.
Manage cross-Platform dependencies.
Run release readiness and go/no-go processes for Workday changes.
Support execution of HRDS Operating Model and Support Model.

Team Enablement & Capability Building

Build delivery playbooks, templates, and standards.
Partner on resourcing and capacity planning.
Act as change agent for delivery maturity.

Stakeholder Communication

Serve as primary delivery point of contact for stakeholder visibility.
Present delivery status and metrics to leadership regularly.
Coordinate with ServiceNow and People Data & HRDS product owners and HRIT partners.

Success Metrics

Predictability: Consistent delivery against sprint and release commitments.
Transparency: Reporting template kept current and trusted by leadership.
Delivery Health: Workday Platform metrics tracked and acted on regularly.
Risk Management: Cross-Platform dependencies surfaced early with clean go/no-go decisions.

Required Experience:

7+ years in agile delivery, scrum mastery, or delivery/program management roles, with meaningful experience in an HR technology or enterprise SaaS platform environment.

Hands-on experience with Workday and ServiceNow delivery cycles (configuration, integrations, releases, service updates) strongly preferred.

Proven track record running scrum ceremonies and agile delivery for a product team, not just administering a JIRA board.

Experience building or operating delivery metrics/reporting frameworks and communicating them to senior leadership.

Experience coordinating dependencies across multiple teams, vendors, or platforms.

Preferred experience:

Prior people-leadership experience, or clear readiness to hire and manage a small team.

Exposure to ServiceNow, SAP or other enterprise HR platforms, and to environments running multiple Platforms/products under one umbrella.

Certified Scrum Master (CSM), SAFe, or equivalent agile certification.

Experience operationalizing operating-model artifacts (service catalogues, support models, stakeholder engagement models) into day-to-day delivery practice.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
Leaders who support your development through coaching and managing opportunities.
Ability to make a difference and lasting impact.
Work in a dynamic, collaborative, progressive, and high-performing team.
A world-class training program in financial services.
Opportunities to do challenging work.

Job Skills

Agile Delivery, Atlassian Confluence, Atlassian JIRA, Digital Product Management, Long Term Planning, Operational Delivery, Product Development Lifecycle, Quality Management, Scrum, ServiceNow Platform, Team Management, Workday Software

Additional Job Details

Address:

20 KING ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

HUMAN RESOURCES & BMCC

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-09-24

Application Deadline:

2026-10-02

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

Join our Talent Community

Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.

Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

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More about this job

Responsibilities

The Senior Manager will oversee digital product strategies and manage the operational delivery infrastructure for the Workday platform. They are responsible for facilitating agile ceremonies, maintaining delivery metrics, and ensuring cross-team alignment to drive predictable execution.

Requirements

Candidates must have 7+ years of experience in agile delivery or program management, preferably within an HR technology or enterprise SaaS environment. Hands-on experience with Workday and ServiceNow delivery cycles is strongly preferred, along with a proven track record in team leadership and reporting.

Skills

Agile delivery
Scrum mastery
Program management
Workday
ServiceNow
Digital product management
JIRA
Stakeholder communication
Team management
Capacity planning
Release management
Backlog management
Metrics reporting
Change management
Operational discipline

Benefits

Bonuses
Flexible benefits
Competitive compensation
Commissions
Stock
Training program

Visa sponsorship

Not detected in the job text

Keywords

Agile
Scrum
Workday
ServiceNow
JIRA
Digital Delivery
Product Management
Program Management
HR Technology
SaaS
Sprint Planning
Backlog Hygiene
Release Readiness
Cross-platform Dependencies
Delivery Metrics
Operating Model
Change Agent
Capacity Planning
Stakeholder Management
CSM
SAFe
Enterprise HR Platforms
Operational Discipline
Delivery Playbooks
HRIT

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