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Senior Manager, Quality Assurance Services
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- Full-time
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Senior Manager, Operational Risk / IT Risk and Compliance
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As part of the Payments Technology Portfolio Management and Delivery team, you will lead the management and execution of Operational and Risk Management . As an expert voice to risk…
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RBC

Senior Manager, Operational Risk / IT Risk and Compliance

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 11, 2026
Experience: 5+ Years of experience in risk management (with a focus on IT Risk and Cyber Risk), risk assessments, and leadership
Posting language: English
Posted: Oct 27, 2026

Original job description

Job Description

What is the Opportunity?

Senior Manager Operational Risk / IT Risk and Compliance is responsible for supporting the management of Operational Risk and Technology / Cyber Risk supporting the broader Payments Technology Portfolios (including High Value Payments, Real Time and Core Payments, Trade Cash and Cheque) . This role entails collaborating with peers and cross-functional risk teams to identify, assess, and mitigate risk profiles. Key responsibilities include monitoring and reporting on risk, technology, and compliance metrics, as well as leading initiatives to promote risk, security, and compliance awareness within respective portfolios. The incumbent will be a leader who will architect and automate our risk management ecosystem, transforming manual processes into intelligent, data-driven workflows that unlock operational efficiency and enable our teams to focus on strategic risk insight.

As part of the Payments Technology Portfolio Management and Delivery team, you will lead the management and execution of Operational and Risk Management . As an expert voice to risk management you will be a critical resource advocating for the safety and soundness across the Payments applications and project delivery.

You will be accountable in supporting the articulation, monitoring and, in collaboration with Application/Project owners, the management of operational risk profiles, risk appetite, implementation and prioritization of the necessary mitigation plans/activities across project delivery, infrastructure and technology risks across the portfolio. You will also be responsible to establish key controls, monitoring, gap analysis, prioritization of mitigation strategies and ensuring risks are in line with the standards and control design for IT Risk Polices and Standards.

What will you do?

Lead the Operational and Risk Management across the Payments portfolio
Supports the identification of key priorities through a risk-based approach
Identify, assess, and mitigate technology risk profiles across the Payments portfolios
Lead initiatives to promote risk, security, and compliance awareness and remediation
Collaborate with cross-functional risk teams to ensure applications adhere to established compliance thresholds and maintain a strong security posture
Analyzes areas of perceived elevated or emerging risks, recommending mitigation strategies and escalating where required
Manage Key Risk Indicators (KRIs) and Key Performance Indicators (KPIs) related to Information Technology, Cyber Security, and Operational Risks
Day to day support for projects teams with risk assessments, and providing 1st line review/concurrence
Lead the automation and streamlining of risk processes with the risk management ecosystem (i.e. data aggregation , reporting, automated workflow management)
Trusted advisor in operations and risk governance processes and strategies in line with Enterprise Operational Risk Standard and IT Risk Centre of Governance
Prepare and present risk dashboards, reports, and metrics for presentation to senior management and governance forums
Oversee and drive the implementation of risk mitigation plans, control enhancements, and risk/issue remediation related to technology, cyber and operational risks
Leads compliance/risk campaigns and initiatives ensuring completion within set due dates
Interacts and supports risk governing bodies including Global IT Risk, GRM, Technology Infrastructure, Vulnerability Management Group, Controls Assurance, Internal Audit, and Risk Centres of Governance (CoG’s) teams.
Shares best practices and ensures dissemination of information on RBC’s IT Risk management practices and programs.

What do you need to Succeed?

Must Haves

5+ Years of experience in risk management (with a focus on IT Risk and Cyber Risk), risk assessments, and leadership
Strong knowledge of risk and control assessment processes, RBC's organization, T&O processes, and compliance
Professional technology risk designations (e.g. CISA, CRISC, CISSP) and university graduate or equivalent
Strong understanding of banking operations, financial services regulatory landscape, and relevant technology
Demonstrates intellectual curiosity and actively questions existing approaches to identify improvement opportunities
Comfortable challenging the status quo and advocating for process innovation and modernization
Strong influencing, collaboration, and relationship-building skills
Expertise in MS Office, JIRA, Confluence, SharePoint Online, MS Planner and relevant work-flow automation tools

Nice-to-have

Automation: Proficiency in automation and data analysis
Experience with Archer and internal RBC risk management systems
Familiarity with Risk/Compliance protocols, regulatory compliance, and industry best practices for risk management
Good knowledge of RBC businesses, products, and organization

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
A world-class training program in financial services
Flexible work/life balance options
Opportunities to do challenging work

#TECHPJ

Job Skills

Business Process Design, Decision Making, Financial Risk Management (FRM), Operational Risks, Risk Control, Risk Management, Teamwork

Additional Job Details

Address:

180 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-08-17

Application Deadline:

2026-11-11

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

Apply About employer

More about this job

Responsibilities

The Senior Manager is responsible for supporting the management of operational and technology risk across the Payments portfolio by identifying, assessing, and mitigating risk profiles. They will lead initiatives to automate risk management workflows and act as a trusted advisor to ensure compliance with enterprise standards.

Requirements

Candidates must have at least 5 years of experience in IT and cyber risk management along with strong knowledge of banking operations and regulatory landscapes. Professional designations such as CISA, CRISC, or CISSP are required, alongside a university degree.

Skills

Operational Risk
IT Risk
Cyber Risk
Risk Assessment
Compliance
Data Analysis
Automation
Risk Management
Banking Operations
Financial Services
Governance
Project Delivery
Stakeholder Management
Reporting
Strategic Planning
Leadership

Benefits

Bonuses
Flexible benefits
Competitive compensation
Stock
Training program
Flexible work/life balance

Visa sponsorship

Not detected in the job text

Keywords

Operational Risk
IT Risk
Cyber Risk
Compliance
Payments Technology
Risk Appetite
KRI
KPI
Automation
Data Aggregation
Governance
CISA
CRISC
CISSP
JIRA
Confluence
SharePoint Online
MS Planner
Archer
Risk Assessment
Vulnerability Management
Internal Audit
Financial Services
Banking
Process Improvement
Workflow Automation
Risk Mitigation
Technology Infrastructure
Regulatory Compliance
Strategic Risk

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