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Added 9 mins ago
Key Accounts Manager | Channel Partnerships
Maple
Toronto, ON
Full-time
Maple's purpose is to meet the world's healthcare needs. We're Canada's leading on-demand healthcare platform, connecting patients with Canadian-licensed doctors, nurse practitioners and…
Added 22 mins ago
Data Engineer
TekStaff IT Solutions
Toronto, ON · Greater Toronto Area, Canada
Contract
As a Senior Data Engineer, you will be a key contributor to SLC’s enterprise data platform strategy, enabling self‑serve analytics, scalable data products, and robust data governance across…
Added 24 mins ago
Head of Market Intelligence & Analytics
Northland Power Inc.
Toronto, ON
Full-time
The Head of Market Intelligence & Analytics is accountable for building and leading Northland’s enterprise market intelligence and analytics capabilities. The role establishes independent,…
Added 52 mins ago
RPA Platform Engineer
Tata Consultancy Services
Toronto, ON
$100,000 to $120,000 CAD / year
Full-time
Strong experience supporting enterprise-scale automation platforms.
Added 52 mins ago
Project Manager, Transformation
TK Elevator
Toronto, ON · Scarborough, ON
Full-time
…American environment, balancing Canadian business priorities with enterprise…
Added 1 hour ago
Staff Frontend Engineer – Microfrontends
Tata Consultancy Services
Toronto, ON
$100,000 to $120,000 CAD / year
Full-time
Experience building platform-level SDKs, frameworks, or enterprise design systems.
Added 1 hour ago
Senior Java Microservices Engineer
Publicis Groupe Holdings B.V
Calgary, AB
Full-time
…discussions, coordinate across onshore and offshore teams, and lead the design and development of enterprise-grade applications. The ideal candidate is passionate about building scalable,…
Added 1 hour ago
Lead Security Analyst - Cloud Secuity
Open Text Corporation
Richmond Hill, ON
The Lead Cloud Security Analyst is a member of the GISP Security Operations team reporting to the Cloud Security Manager. This hands-on role is responsible for operating and evolving…
Added 1 hour ago
Senior Product Manager, Applied AI
Coursera
Canada
Coursera and Udemy are now one company, bringing together two mission-driven brands to create the world’s most powerful platform for turning learning into progress. Together, we help more…
Added 2 hours ago
Senior Manager - ETAM - Technology Standards and Product Catalogue
TD
Toronto, ON
Full-time
Implement the TRM Operating Model, aligning with Enterprise Architecture for New Technology Assessment and Introduction (NTA/NTI) processes and materiality.
Added 2 hours ago
Enterprise Security Architect
Epsilon Solutions Ltd.
Toronto, ON
Contract
The Security Architect will be part of a team who’s role is to assure enterprise security architecture with a focus on the review and authorship of Architecture Decision Records (ADRs) and…
Added 2 hours ago
Oracle AI Architect
Apptoza Inc.
Brampton, ON
Contract
Role Descriptions: Architecture Design: Lead the design and solutioning of enterprise-grade AI applications| focusing on Generative AI and Agentic AI frameworks.OCI Implementation:…
Added 2 hours ago
Technical Architect
VStream Labs Inc.
Canada
Contract
Lead enterprise and solution architecture across business, application, data, integration, security and technology domains.
Added 2 hours ago
Head of Enterprise Architecture & Applications
Quadra
Vaudreuil-Dorion, QC
Lead the platform managers, product owners, delivery squads, project management and QA under one intake and delivery model.
Added 2 hours ago
Training/Testing Lead
Syntax
Thornhill, ON
Syntax is a leading Managed Cloud Provider for Mission Critical Enterprise Applications and has been providing comprehensive technology solutions to businesses of all sizes since 1972.…
Added 3 hours ago
Senior Manager - ETAM - Technology Standards and Product Catalogue
TD
Toronto, ON
Full-time
Implement the TRM Operating Model, aligning with Enterprise Architecture for New Technology Assessment and Introduction (NTA/NTI) processes and materiality.
Added 3 hours ago
Enterprise Customer Success Manager
Spellbook
Remote, Canada
$123,000 to $145,000 CAD / year
Full-time · Remote
Lead complex, multi-phase onboarding projects with enterprise clients, aligning timelines, deliverables, and key milestones across internal and client teams.
Added 3 hours ago
Principal Platform Engineer
SkyWatch
Remote, Canada
Full-time · Remote
The core platform ingests imagery from dozens of providers, processes and indexes it, and serves it to people and agents through our API, our AI products and our partner storefronts. You…
Added 3 hours ago
Founding Business Development Representative ( BDR)
LayerNext
Winnipeg, MB
Full-time
LayerNext is an AI finance automation platform for mid-market companies. We build computer-use agents that automate accounts payable, bookkeeping, reconciliation, and month-end close. Our…
Added 3 hours ago
Technology Lead - Databricks Admin
Infosys
Mississauga, ON
$92,740 to $123,375 CAD / year
Full-time
The role supports our client’s enterprise data modernization initiatives by ensuring a robust, scalable, and secure Databricks platform for analytics and engineering teams.
Added 3 hours ago
Senior Director, Data & Analytics
University Pension Plan
Toronto, ON
We are seeking a forward-looking Senior Director, Data & Analytics to lead and evolve UPP’s enterprise data capabilities. Reporting to the Managing Director, Data and Technology, this role…
Added 3 hours ago
Assistant Manager, Business Development
Durham College
Oshawa, ON
Salesforce CRM (or equivalent CRM platform), maintaining accurate client
Added 4 hours ago
Project Manager – Finance Transformation
Robertson & Company Ltd.
Toronto, ON
Contract
…finance processes, reporting capabilities, costing functions, and enterprise finance operations. This strategic program represents a significant investment and will leverage Oracle ERP as…
Added 4 hours ago
Senior Business Analyst - Finance Transformation
Robertson & Company Ltd.
Toronto, ON
Contract
Lead current-state and future-state assessments across finance functions, including financial reporting, cost accounting, and finance operations.
Added 4 hours ago
Digital Architect – Data - GOAPRDJP00000987
S M Software Solutions Inc
AB · Edmonton, AB
Full-time
…will provide architectural expertise and strategic guidance, lead solution architecture, support cross-functional agile product teams, and help deliver user-centric digital services aligned…

RBC

Senior Manager Process Re-Engineering

Toronto, ON, Canada

Job type: Full-time
Apply by: Oct 31, 2026
Experience: 5+ years of experience in process engineering, business transformation, or operations management in a large enterprise or financial services environment
Posting language: English
Posted: Sep 29, 2026

Apply About employer

Applications open in a new tab.

Original job description

Job Description

What is the opportunity?

As the Senior Manager, Process Re-engineering, in Operations Process Engineering (OPE), you will report to the Director Operations Process Re-Engineering Practice & Optimization and play a pivotal role in RBC's Transformation & Enterprise Operations (TEO) team.

You will serve as a transformation leader and strategic orchestrator responsible for reimaging our operations processes at scale across Cash Services, Payments & Trade, and Finance Shared Services Operations centers. You will be accountable for leading large process re-engineering and AI-driven transformation initiatives from strategy through execution and sustained value realization, operating with strategic autonomy and minimal oversight. You will be accountable to drive measurable business outcomes on efficiency improvement, productivity gains, risk reduction, and digitization while building a solid practice in Process engineering, AI adoption, and continuous improvement.

What will you do?

Conduct deep, comprehensive current state process analysis across Cash Services, Payments & Trade, and Finance Shared Services operations to identify inefficiencies, operational gaps, and optimization opportunities.
Lead the identification and prioritization of re-engineering, automation, and AI transformation opportunities aligned to TEO/OPE strategic priorities and business outcomes and validate findings with key stakeholders.
Build rigorous business cases for AI/automation pilots and full-scale deployments with clear ROI projections, risk assessment, and sensitivity analysis.
Design innovative lean future state processes leveraging identified AI, automation, and re-engineering opportunities. Conduct iterative, collaborative redesign workshops with process owners, Ops Center SMEs, IT partners, Data teams, Risk/Compliance, Change Management, and Project Management.
Conduct feasibility analysis in partnership with IT/Enterprise Architecture teams to validate that proposed future state designs are technically achievable, data-ready, and operationally executable; assess integration points with enterprise systems, technology platforms, and data infrastructure.
Lead large-scale, cross-functional transformation programs from strategy through design and enable sustained value realization and project delivery.
Ensure large transformation initiatives are delivered within planned timelines and maintain focus on business outcomes and measurable results.
Establish and maintain enterprise-level process re-engineering capabilities, standards, and repeatable frameworks for large transformation delivery aligned with industry best practices.
Champion continuous improvement and innovation culture; foster experimentation mindset with emerging technologies and transformation methodologies.
Lead agile squads and cross-functional teams using collaborative, iterative delivery approaches that maximize team productivity and stakeholder engagement.
Build and maintain strong strategic relationships with cross-functional teams, Operations Centers, and Senior leadership.
Communicate complex transformation strategies, AI opportunities, current state findings, feasibility considerations, and outcomes to senior stakeholders with clarity and conviction.

What you need to succeed?

Must-Have:

5+ years of experience in process engineering, business transformation, or operations management in a large enterprise or financial services environment
Deep expertise in process design, value stream analysis, Lean/continuous improvement methodologies, and process optimization
Demonstrated experience leading large-scale transformation programs from strategy through execution and value realization
Strong understanding of AI, RPA, automation technologies, and their application to business process transformation
Proven ability to develop rigorous business cases with financial modeling, ROI analysis, and risk assessment
Excellent analytical, problem-solving, and critical thinking skills with ability to work with complex operational data
Demonstrated ability to lead cross-functional teams, influence senior stakeholders, and drive business improvements without formal authority; proven track record of leading with influence in matrix environments
Strong communication skills (written and oral) with ability to communicate complex concepts to diverse audiences
Proficiency with data analysis tools, process mapping software (e.g., Lucidchart), Excel, PowerPoint, and enterprise collaboration platforms
Proven results orientation with a demonstrated track record of driving measurable business outcomes and accountability for delivering enterprise impact
Experience working on large IT projects and managing complex technology integration; ability to partner effectively with IT/Enterprise Architecture teams on transformation delivery

Nice-to-Have:

Advanced Degree in Industrial Engineering, Business, Innovation or related field
Advanced Knowledge of financial services processes and banking operations
Experience in banking operations, transaction processing
Experience with emerging technologies (GenAI, AI Agents, workflow automation) and digital transformation
Experience leading agile squads or cross-functional teams using iterative delivery methodologies

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

Leaders committed to your growth through coaching and meaningful opportunities.
Visible impact on enterprise-critical and regulatory initiatives.
Dynamic, collaborative, high-performing team culture.
Challenging work with the chance to innovate and build lasting solutions.
A purpose-driven environment focused on helping clients and communities thrive.

Job Skills

Agile Delivery, Artificial Intelligence Strategy, Business Case Development, Business Process Transformation, Client Counseling, Commercial Acumen, Critical Thinking, Customer Relationship Management (CRM), Decision Making, Executive Communications, Leading by Influence, Long Term Planning, Organizational Change Management, Process Design, Process Optimization, Re Engineering, Results-Oriented, Solutions Development, Stakeholder Engagement, Storytelling, Technology Partnerships

Additional Job Details

Address:

180 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-09-29

Application Deadline:

2026-10-31

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

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More about this job

Responsibilities

The Senior Manager will lead large-scale process re-engineering and AI-driven transformation initiatives across operations centers to drive efficiency and productivity. They are responsible for designing future-state processes, building business cases, and managing cross-functional teams to ensure successful project delivery.

Requirements

Candidates must have at least 5 years of experience in process engineering, business transformation, or operations management within a large enterprise. Proficiency in Lean methodologies, AI/automation technologies, and strong analytical and leadership skills are essential for this role.

Skills

Process engineering
Business transformation
Operations management
Value stream analysis
Lean methodologies
Continuous improvement
Artificial intelligence
RPA
Automation
Financial modeling
ROI analysis
Risk assessment
Data analysis
Stakeholder management
Agile methodology
Strategic planning

Benefits

Coaching
Professional development opportunities
Inclusive workplace
Collaborative team culture

Visa sponsorship

Not detected in the job text

Keywords

Process Re-engineering
Operations Process Engineering
Transformation
AI-driven transformation
Cash Services
Payments & Trade
Finance Shared Services
Lean
Automation
Lucidchart
Excel
PowerPoint
GenAI
AI Agents
Workflow automation
Agile
Business transformation
Value stream analysis
Financial services
Banking operations
Enterprise architecture
Change management
Project management
Data analysis
Strategic autonomy
Operational efficiency
Risk reduction
Digitization
Continuous improvement
Matrix environment

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