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Added 41 mins ago
Technology Product Management Lead Business Analyst Vice President
Citi
Mississauga, ON
Full-time
The Technology Product Management Lead Analyst is a senior individual contributor (IC) position responsible for liaising between senior business users, operations leads, and technologists…
Added 54 mins ago
Directeur de projet Sr (gestion des Paiements)
Astek
Montreal, QC · Greater Montreal Metropolitan Area
Contract
…coordonner les équipes, livrer de la valeur et soutenir la transformation de…
Added 54 mins ago
Technical Program Manager / Technical Program Lead
High Tech Genesis
Toronto, ON
$70 to $80 CAD / hour
Contract
We are seeking an experienced Technical Program Manager to lead large-scale integration and modernization initiatives within a financial services environment. This role will drive…
Added 56 mins ago
Senior Manager, Global Supply Planning
Spin Master Ltd
Toronto, ON
Full-time
…the central operational link between Sales, Demand Planning, Finance, and regional operations…
Added 1 hour ago
Claims Operations Governance & Solution Specialist
Tokio Marine Canada Ltd.
Toronto, ON
Full-time
Work collaboratively with the Manager, Claims Operations, Claims Handlers, IT/ Systems, vendors, and other stakeholders to ensure system solutions support operational, technical, reporting,…
Added 1 hour ago
Senior Group Audit Manager, Cybersecurity
Robertson & Company Ltd.
Toronto, ON
Full-time
…commitment to innovation, customer experience, and technology transformation, the organization continues to invest heavily in digital capabilities and enterprise modernization…
Added 1 hour ago
Senior Project Manager
University of Alberta
Edmonton, AB
Full-time
Reporting to the Senior Program Manager, the successful candidate will play a key role in the University’s Enterprise Resource Planning (ERP) modernization program, one of the institution’s…
Added 1 hour ago
Director, Journey Enablement, Self-Serve Onboarding & Servicing
BMO
Toronto, ON · BMOPLACE
Full-time
…the touchpoints across the journey. This is a business-led transformation role, focused on setting the strategy, establishing business cases, and designing and implementing business…
Added 1 hour ago
Manager, Journey Enablement, Assisted Onboarding
BMO
Toronto, ON · BMOPLACE
Full-time
We are seeking a manager to join the Assisted Onboarding Journey Enablement team within Business Banking. This role will be responsible for leading and delivering initiatives that enhance…
Added 1 hour ago
Director, Journey Enablement, Assisted Servicing & Collections
BMO
Toronto, ON · BMOPLACE
Full-time
…execute the change management needed to successfully deliver transformation. This is a business-led transformation role, focused on setting the strategy, establishing business cases, and…
Added 1 hour ago
Manager or Senior Manager, Front Office Technology & Business Delivery
AIMCo
Calgary, AB · AB · Edmonton
Full-time
We are seeking a Manager or Senior Manager, Front Office Technology & Business Delivery to join our Global Technology & Data team. Reporting to Front & Middle Office Technology leadership,…
Added 2 hours ago
Procurement Manager_CAN
EPITEC
Toronto, ON
Contract
Procurement Governance & Enablement Manager is a detail-oriented, structured contributor at the heart of Equinix's Procurement function, focused on the policies, processes, and knowledge…
Added 2 hours ago
Senior Manager – DevOps/QE
RBC
Mississauga, ON
Full-time
As a Senior Manager of DevOps/QE, you will oversee the activities of DevOps/QE automation teams and members, developing, implementing, and maintaining a system of Quality Engineering at RBC…
Added 2 hours ago
Senior Manager, Program Delivery, Market Risk
TD
Toronto, ON
Full-time
The Senior Manager, Program Delivery, Market Risk is a senior delivery lead within the Market Risk Delivery Team, responsible for leading complex strategic, regulatory and business-driven…
Added 2 hours ago
Manager, Performance Management & Strategic Enablement
TD
Toronto, ON
Full-time
…colleague experiences and events, learning initiatives, and transformation work. The team partners with senior leaders, communicators, business leads from across the broader department to…
Added 3 hours ago
Technology Procurement Lead
illumin
Toronto, ON
Full-time
…entrepreneurial mindset. Joining us now is a chance to be part of our…
Added 3 hours ago
Business Analyst - Payments
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
$64 to $78 CAD / hour
Contract
Reporting to the Senior Manager, Payments Platform Capabilities, the successful candidate will play a critical role in the management and delivery of business analysis activities on…
Added 4 hours ago
Director, Innovation & Operations
Toronto Region Immigrant Employment Council (TRIEC)
Toronto, ON
Full-time
(Finance) Senior Manager, Finance & Operations
Added 6 hours ago
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
Full-time
We are looking for a high-impact Finance Manager FP&A to act as a true business partner to our Product Line leadership team.
Added 9 hours ago
Change Manager
Raymond James
Vancouver, BC
Full-time
We are seeking an experienced Change Manager to join our PMO to lead and advance our organizational change management (OCM) capability while delivering measurable adoption outcomes across…
Added 10 hours ago
Accounting Manager
DMC Recruitment Group
Vancouver, BC
Full-time
…the oil and gas and construction services sectors. This is a senior finance opportunity within a complex, multi-company environment, working closely with operational teams and senior…
Added 12 hours ago
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
Full-time
We are looking for a high-impact Finance Manager FP&A to act as a true business partner to our Product Line leadership team.
Added 16 hours ago
Delivery Lead
Fastloop
Vancouver, BC
Full-time
You are a senior, AI-native delivery lead who owns engagement outcomes end to end: shaping the solution, defining and planning the work, leading the client, and making sure what we build is…
Added 17 hours ago
Project Controls Lead, Project Management Office, BC Health Workday
Provincial Health Services Authority
Burnaby, BC
Temporary
…and modernize HR and payroll services. It is a significant transformation in BC and is vital to the sustainability of BC’s health…
Added 18 hours ago
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
Full-time
We are looking for a high-impact Finance Manager FP&A to act as a true business partner to our Product Line leadership team.

RBC

Senior Manager Process Re-Engineering

Toronto, ON, Canada

Job type: Full-time
Apply by: Oct 31, 2026
Experience: 5+ years of experience in process engineering, business transformation, or operations management in a large enterprise or financial services environment
Posting language: English
Posted: Sep 29, 2026

Apply About employer

Applications open in a new tab.

Original job description

Job Description

What is the opportunity?

As the Senior Manager, Process Re-engineering, in Operations Process Engineering (OPE), you will report to the Director Operations Process Re-Engineering Practice & Optimization and play a pivotal role in RBC's Transformation & Enterprise Operations (TEO) team.

You will serve as a transformation leader and strategic orchestrator responsible for reimaging our operations processes at scale across Cash Services, Payments & Trade, and Finance Shared Services Operations centers. You will be accountable for leading large process re-engineering and AI-driven transformation initiatives from strategy through execution and sustained value realization, operating with strategic autonomy and minimal oversight. You will be accountable to drive measurable business outcomes on efficiency improvement, productivity gains, risk reduction, and digitization while building a solid practice in Process engineering, AI adoption, and continuous improvement.

What will you do?

Conduct deep, comprehensive current state process analysis across Cash Services, Payments & Trade, and Finance Shared Services operations to identify inefficiencies, operational gaps, and optimization opportunities.
Lead the identification and prioritization of re-engineering, automation, and AI transformation opportunities aligned to TEO/OPE strategic priorities and business outcomes and validate findings with key stakeholders.
Build rigorous business cases for AI/automation pilots and full-scale deployments with clear ROI projections, risk assessment, and sensitivity analysis.
Design innovative lean future state processes leveraging identified AI, automation, and re-engineering opportunities. Conduct iterative, collaborative redesign workshops with process owners, Ops Center SMEs, IT partners, Data teams, Risk/Compliance, Change Management, and Project Management.
Conduct feasibility analysis in partnership with IT/Enterprise Architecture teams to validate that proposed future state designs are technically achievable, data-ready, and operationally executable; assess integration points with enterprise systems, technology platforms, and data infrastructure.
Lead large-scale, cross-functional transformation programs from strategy through design and enable sustained value realization and project delivery.
Ensure large transformation initiatives are delivered within planned timelines and maintain focus on business outcomes and measurable results.
Establish and maintain enterprise-level process re-engineering capabilities, standards, and repeatable frameworks for large transformation delivery aligned with industry best practices.
Champion continuous improvement and innovation culture; foster experimentation mindset with emerging technologies and transformation methodologies.
Lead agile squads and cross-functional teams using collaborative, iterative delivery approaches that maximize team productivity and stakeholder engagement.
Build and maintain strong strategic relationships with cross-functional teams, Operations Centers, and Senior leadership.
Communicate complex transformation strategies, AI opportunities, current state findings, feasibility considerations, and outcomes to senior stakeholders with clarity and conviction.

What you need to succeed?

Must-Have:

5+ years of experience in process engineering, business transformation, or operations management in a large enterprise or financial services environment
Deep expertise in process design, value stream analysis, Lean/continuous improvement methodologies, and process optimization
Demonstrated experience leading large-scale transformation programs from strategy through execution and value realization
Strong understanding of AI, RPA, automation technologies, and their application to business process transformation
Proven ability to develop rigorous business cases with financial modeling, ROI analysis, and risk assessment
Excellent analytical, problem-solving, and critical thinking skills with ability to work with complex operational data
Demonstrated ability to lead cross-functional teams, influence senior stakeholders, and drive business improvements without formal authority; proven track record of leading with influence in matrix environments
Strong communication skills (written and oral) with ability to communicate complex concepts to diverse audiences
Proficiency with data analysis tools, process mapping software (e.g., Lucidchart), Excel, PowerPoint, and enterprise collaboration platforms
Proven results orientation with a demonstrated track record of driving measurable business outcomes and accountability for delivering enterprise impact
Experience working on large IT projects and managing complex technology integration; ability to partner effectively with IT/Enterprise Architecture teams on transformation delivery

Nice-to-Have:

Advanced Degree in Industrial Engineering, Business, Innovation or related field
Advanced Knowledge of financial services processes and banking operations
Experience in banking operations, transaction processing
Experience with emerging technologies (GenAI, AI Agents, workflow automation) and digital transformation
Experience leading agile squads or cross-functional teams using iterative delivery methodologies

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

Leaders committed to your growth through coaching and meaningful opportunities.
Visible impact on enterprise-critical and regulatory initiatives.
Dynamic, collaborative, high-performing team culture.
Challenging work with the chance to innovate and build lasting solutions.
A purpose-driven environment focused on helping clients and communities thrive.

Job Skills

Agile Delivery, Artificial Intelligence Strategy, Business Case Development, Business Process Transformation, Client Counseling, Commercial Acumen, Critical Thinking, Customer Relationship Management (CRM), Decision Making, Executive Communications, Leading by Influence, Long Term Planning, Organizational Change Management, Process Design, Process Optimization, Re Engineering, Results-Oriented, Solutions Development, Stakeholder Engagement, Storytelling, Technology Partnerships

Additional Job Details

Address:

180 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-09-29

Application Deadline:

2026-10-31

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

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More about this job

Responsibilities

The Senior Manager will lead large-scale process re-engineering and AI-driven transformation initiatives across operations centers to drive efficiency and productivity. They are responsible for designing future-state processes, building business cases, and managing cross-functional teams to ensure successful project delivery.

Requirements

Candidates must have at least 5 years of experience in process engineering, business transformation, or operations management within a large enterprise. Proficiency in Lean methodologies, AI/automation technologies, and strong analytical and leadership skills are essential for this role.

Skills

Process engineering
Business transformation
Operations management
Value stream analysis
Lean methodologies
Continuous improvement
Artificial intelligence
RPA
Automation
Financial modeling
ROI analysis
Risk assessment
Data analysis
Stakeholder management
Agile methodology
Strategic planning

Benefits

Coaching
Professional development opportunities
Inclusive workplace
Collaborative team culture

Visa sponsorship

Not detected in the job text

Keywords

Process Re-engineering
Operations Process Engineering
Transformation
AI-driven transformation
Cash Services
Payments & Trade
Finance Shared Services
Lean
Automation
Lucidchart
Excel
PowerPoint
GenAI
AI Agents
Workflow automation
Agile
Business transformation
Value stream analysis
Financial services
Banking operations
Enterprise architecture
Change management
Project management
Data analysis
Strategic autonomy
Operational efficiency
Risk reduction
Digitization
Continuous improvement
Matrix environment

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