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Added 20 mins ago
Stage coopératif - Hiver 2027: Analyste d'affaires (4 mois)
CGI
Montreal, QC
Full-time
…particularly Microsoft Dynamics 365 Finance & Operations (F&O), and gain hands-on exposure to business analysis and project management in a consulting…
Added 21 mins ago
Manager, Varsity Operations
University of British Columbia
Vancouver, BC · UBCV | War Memorial Gymnasium (MGYM)
$8,087.08 to $12,117.08 CAD / month
Full-time
The Manager, Varsity Operations manages the end-to-end operational execution of the Game Operations program and is also responsible for the strategic management and advancement of the unit.…
Added 21 mins ago
Financial Inclusion Program Manager
Vancity
Vancouver, BC
Full-time
This is a Full-time, Permanent role based at our Vancity head office and will report directly to the Director, Co-Ops and Local Economy. While this position provides a hybrid work…
Added 21 mins ago
Co-ops & Local Economies Program Manager
Vancity
Vancouver, BC
Full-time
As a Co-ops & Local Economies Program Manager, you will work closely with senior leadership to advance Vancity’s Co-ops & Local Economies Strategy by creating the conditions for members,…
Added 21 mins ago
Affordable Housing Program Manager
Vancity
Vancouver, BC
Full-time
As an Affordable Housing Program Manager, you will work closely with senior leadership to advance Vancity’s Affordable Housing Strategy by creating pathways for more members and communities…
Added 50 mins ago
Directeur(trice) expérience client
The Home Depot Canada
Boisbriand, QC
Full-time
Customer Experience Managers (CXM) are members of the store leadership and management team, overseeing execution of store standards across the entire store, including customer service,…
Added 50 mins ago
Bilingual Account Manager - Subsurface Technologies Equipment
Cansel
Montreal, QC
Full-time
Perform sales business development from an existing customer portfolio
Added 1 hour ago
Relationship Manager In Training - Regional Markets (Grande Prairie)
ATB
Grande Prairie, AB
Full-time
Ready for tomorrow: We want to enable your success through interesting and challenging work, performance enablement, and learning and development.
Added 1 hour ago
Relationship Manager, Regional Markets - Grande Prairie
ATB
Grande Prairie, AB
Full-time
Reporting to the Director, the Relationship Manager (RM) works with a team of ATB Business associates and partners and is responsible for increasing and retaining business based on annual…
Added 1 hour ago
Accounting Intern (Winter 2027)
Walter Group
Westmount, QC
Volunteer
Walter’s business units are passionate about what they do and foster relationships built on trust, integrity, respect and fairness.
Added 1 hour ago
Manager, Varsity Operations
The University of British Columbia
Vancouver, BC
$8,087.08 to $12,117.08 CAD / month
Full-time
The Manager, Varsity Operations manages the end-to-end operational execution of the Game Operations program and is also responsible for the strategic management and advancement of the unit.…
Added 1 hour ago
Territory Sales Manager
Norstar Industries Ltd.
Niverville, MB
Full-time
This is primarily an account management role, with approximately 80% of the focus on supporting and growing existing dealer relationships and 20% on new business development.
Added 1 hour ago
Sales Director - Hotel Services - Whistler BC
Encore Canada
Whistler, BC
Full-time
…event experiences, providing solutions that meet their goals and objectives to result in a compelling event experience in assigned venues. Creates and implements effective strategies for…
Added 1 hour ago
Business Development Manager (BDM)
Jobgether
Canada
Full-time
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Business Development Manager (BDM) based in Canada.
Added 1 hour ago
Affordable Housing Program Manager
Vancity
Vancouver, BC
Full-time
As an Affordable Housing Program Manager, you will work closely with senior leadership to advance Vancity’s Affordable Housing Strategy by creating pathways for more members and communities…
Added 1 hour ago
Pro Account Sales Associate Full Time - 7226 Parry Sound
The Home Depot Canada
Parry Sound, ON
Full-time
At The Home Depot Canada, we want you to feel valued and supported. The pay range you see represents base salary only. In addition, your total rewards may include: semi-annual bonuses tied…
Added 1 hour ago
Associé(e) au Comptoir entrepreneur (Temps plein)
The Home Depot Canada
Victoriaville, QC
Full-time
Develops one-on-one relationships with Pro customers, providing a familiar face to their customers day in and day out. Uses knowledge of customer’s line of business to anticipate their…
Added 1 hour ago
Branch Operations Manager
RBC Dominion Securities
Newmarket, ON
Full-time
The RBC Dominion Securities Management team located in Newmarket is looking for a Branch Operations Manager to join their team! The Branch Operations Manager fulfils a leadership role in…
Added 1 hour ago
Culinary Operations Coordinator - Full Time Professional
Mohawk Students' Association
ON · Hamilton, Ontario
Full-time
This role goes beyond the kitchen, combining culinary leadership, business operations and student engagement. Responsibilities include recipe costing, purchasing, inventory and invoice…
Added 1 hour ago
Project Delivery Manager, Building Renewals
OMICRON CANADA INC.
Vancouver, BC
$110,000 to $150,000 CAD / year
Omicron is hiring a Project Delivery Manager, Building Renewals to support our Renewals & Special Projects Business Unit and strengthen our integrated design–build delivery model. As our…
Added 2 hours ago
Project Manager
BELFOR CANADA INC.
Mississauga, ON
$60,000 to $80,000 CAD / year
Full-time
Reporting to the General Manager, the Project Manager is the main generator of revenue for the branch. This position’s primary responsibility is to manage and oversee all emergency and…
Added 2 hours ago
Business Development Manager
Akrapoint Commercial Capital
Canada
The Business Development Manager is an outside sales professional responsible for originating commercial equipment finance and leasing transactions and developing long-term relationships…
Added 2 hours ago
Product Guide - Seasonal
Arc'teryx Equipment
Toronto, ON
Full-time
Growth, community & gear - Professional development opportunities, Arc'teryx Academies (outdoor skill-building events), Employee Belonging Councils, and access to employee discounts and Pro…
Added 2 hours ago
Estimator
Bauer Foundations
Burnaby, BC
$80,000 to $120,000 CAD / year
Full-time
Reporting to the Estimating Manager, the Estimator is responsible for responding to client Requests for Proposals (RFPs) and interfacing directly with clients.
Added 2 hours ago
Marketing Manager
Boast Capital LP
Toronto, ON · Vancouver, BC
$110,000 to $130,000 CAD / year
Reporting to the VP of Sales & Marketing, you’ll own the execution and performance of paid digital, content, partnerships and affiliates, brand, events and broader campaign programs. You’ll…

RBC

Senior Manager Process Re-Engineering

Toronto, ON, Canada

Job type: Full-time
Apply by: Oct 31, 2026
Experience: 5+ years of experience in process engineering, business transformation, or operations management in a large enterprise or financial services environment
Posting language: English
Posted: Sep 29, 2026

Apply About employer

Applications open in a new tab.

Original job description

Job Description

What is the opportunity?

As the Senior Manager, Process Re-engineering, in Operations Process Engineering (OPE), you will report to the Director Operations Process Re-Engineering Practice & Optimization and play a pivotal role in RBC's Transformation & Enterprise Operations (TEO) team.

You will serve as a transformation leader and strategic orchestrator responsible for reimaging our operations processes at scale across Cash Services, Payments & Trade, and Finance Shared Services Operations centers. You will be accountable for leading large process re-engineering and AI-driven transformation initiatives from strategy through execution and sustained value realization, operating with strategic autonomy and minimal oversight. You will be accountable to drive measurable business outcomes on efficiency improvement, productivity gains, risk reduction, and digitization while building a solid practice in Process engineering, AI adoption, and continuous improvement.

What will you do?

Conduct deep, comprehensive current state process analysis across Cash Services, Payments & Trade, and Finance Shared Services operations to identify inefficiencies, operational gaps, and optimization opportunities.
Lead the identification and prioritization of re-engineering, automation, and AI transformation opportunities aligned to TEO/OPE strategic priorities and business outcomes and validate findings with key stakeholders.
Build rigorous business cases for AI/automation pilots and full-scale deployments with clear ROI projections, risk assessment, and sensitivity analysis.
Design innovative lean future state processes leveraging identified AI, automation, and re-engineering opportunities. Conduct iterative, collaborative redesign workshops with process owners, Ops Center SMEs, IT partners, Data teams, Risk/Compliance, Change Management, and Project Management.
Conduct feasibility analysis in partnership with IT/Enterprise Architecture teams to validate that proposed future state designs are technically achievable, data-ready, and operationally executable; assess integration points with enterprise systems, technology platforms, and data infrastructure.
Lead large-scale, cross-functional transformation programs from strategy through design and enable sustained value realization and project delivery.
Ensure large transformation initiatives are delivered within planned timelines and maintain focus on business outcomes and measurable results.
Establish and maintain enterprise-level process re-engineering capabilities, standards, and repeatable frameworks for large transformation delivery aligned with industry best practices.
Champion continuous improvement and innovation culture; foster experimentation mindset with emerging technologies and transformation methodologies.
Lead agile squads and cross-functional teams using collaborative, iterative delivery approaches that maximize team productivity and stakeholder engagement.
Build and maintain strong strategic relationships with cross-functional teams, Operations Centers, and Senior leadership.
Communicate complex transformation strategies, AI opportunities, current state findings, feasibility considerations, and outcomes to senior stakeholders with clarity and conviction.

What you need to succeed?

Must-Have:

5+ years of experience in process engineering, business transformation, or operations management in a large enterprise or financial services environment
Deep expertise in process design, value stream analysis, Lean/continuous improvement methodologies, and process optimization
Demonstrated experience leading large-scale transformation programs from strategy through execution and value realization
Strong understanding of AI, RPA, automation technologies, and their application to business process transformation
Proven ability to develop rigorous business cases with financial modeling, ROI analysis, and risk assessment
Excellent analytical, problem-solving, and critical thinking skills with ability to work with complex operational data
Demonstrated ability to lead cross-functional teams, influence senior stakeholders, and drive business improvements without formal authority; proven track record of leading with influence in matrix environments
Strong communication skills (written and oral) with ability to communicate complex concepts to diverse audiences
Proficiency with data analysis tools, process mapping software (e.g., Lucidchart), Excel, PowerPoint, and enterprise collaboration platforms
Proven results orientation with a demonstrated track record of driving measurable business outcomes and accountability for delivering enterprise impact
Experience working on large IT projects and managing complex technology integration; ability to partner effectively with IT/Enterprise Architecture teams on transformation delivery

Nice-to-Have:

Advanced Degree in Industrial Engineering, Business, Innovation or related field
Advanced Knowledge of financial services processes and banking operations
Experience in banking operations, transaction processing
Experience with emerging technologies (GenAI, AI Agents, workflow automation) and digital transformation
Experience leading agile squads or cross-functional teams using iterative delivery methodologies

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

Leaders committed to your growth through coaching and meaningful opportunities.
Visible impact on enterprise-critical and regulatory initiatives.
Dynamic, collaborative, high-performing team culture.
Challenging work with the chance to innovate and build lasting solutions.
A purpose-driven environment focused on helping clients and communities thrive.

Job Skills

Agile Delivery, Artificial Intelligence Strategy, Business Case Development, Business Process Transformation, Client Counseling, Commercial Acumen, Critical Thinking, Customer Relationship Management (CRM), Decision Making, Executive Communications, Leading by Influence, Long Term Planning, Organizational Change Management, Process Design, Process Optimization, Re Engineering, Results-Oriented, Solutions Development, Stakeholder Engagement, Storytelling, Technology Partnerships

Additional Job Details

Address:

180 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-09-29

Application Deadline:

2026-10-31

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

Apply About employer

More about this job

Responsibilities

The Senior Manager will lead large-scale process re-engineering and AI-driven transformation initiatives across operations centers to drive efficiency and productivity. They are responsible for designing future-state processes, building business cases, and managing cross-functional teams to ensure successful project delivery.

Requirements

Candidates must have at least 5 years of experience in process engineering, business transformation, or operations management within a large enterprise. Proficiency in Lean methodologies, AI/automation technologies, and strong analytical and leadership skills are essential for this role.

Skills

Process engineering
Business transformation
Operations management
Value stream analysis
Lean methodologies
Continuous improvement
Artificial intelligence
RPA
Automation
Financial modeling
ROI analysis
Risk assessment
Data analysis
Stakeholder management
Agile methodology
Strategic planning

Benefits

Coaching
Professional development opportunities
Inclusive workplace
Collaborative team culture

Visa sponsorship

Not detected in the job text

Keywords

Process Re-engineering
Operations Process Engineering
Transformation
AI-driven transformation
Cash Services
Payments & Trade
Finance Shared Services
Lean
Automation
Lucidchart
Excel
PowerPoint
GenAI
AI Agents
Workflow automation
Agile
Business transformation
Value stream analysis
Financial services
Banking operations
Enterprise architecture
Change management
Project management
Data analysis
Strategic autonomy
Operational efficiency
Risk reduction
Digitization
Continuous improvement
Matrix environment

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