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Added 4 mins ago
Account Manager
eCapital
Orillia, ON
Full-time
…2023, recognized as a ‘Great Place to Work’ by the Secured Finance Network, and celebrated as a ‘Most Innovative Company’ by ABF Journal; all thanks to our dynamic team who are the…
Added 4 mins ago
Spécialiste de projet – ingénierie - PLVG / Project Specialist – Engineering - GLLE
Textron
Mirabel, QC
Full-time
…disciplines, experimental, engineering, manufacturing, procurement, finance, IT, technical publications, customer support, integrated operations,…
Added 4 mins ago
Underwriter/Senior Underwriter, Equipment Breakdown
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Toronto, ON
Full-time
Assist the Property and Equipment Breakdown Manager in the development of coverage forms, marketing and training materials.
Added 19 mins ago
Senior Manager - ETAM - Technology Standards and Product Catalogue
TD
Toronto, ON
Full-time
…career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future…
Added 19 mins ago
Business Systems Analysis Specialist
TD
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…services on large and complex liquidity, payments, and trade finance needs. Business constantly changes with macroeconomic conditions, unprecedented levels of innovation, interest rate…
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Senior Accountant – Assurance & Compilation
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$60,000 to $120,000 USD / year
Full-time
Level: Senior preferred; strong Associate and Manager-level candidates also considered
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Accounting Manager
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Full-time
Job Title: Practice Manager (Bookkeeping/CFO Firm)
Added 19 mins ago
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Reconcile monthly and annual donation reports with the Finance Department; support financial audits.
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The Senior Project Manager delivers initiatives across the Digital Technology portfolio, taking assigned projects from intake through close-out and applying the rigour, judgement, and…
Added 19 mins ago
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Citus HR
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Reporting to the Finance Manager, this role requires strong accounting fundamentals, professional communication and the ability to manage competing priorities. Accounts receivable and…
Added 19 mins ago
IMA Project Manager
TSR Consulting
Mississauga, ON
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Deals - Tax Real Estate | Senior Manager
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London, ON
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We are looking for an individual to join our Real Assets & Credit tax team as a Senior Manager in the Real Estate team.
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Loan Consultant
Altis
Stratford, ON
$21 to $22 CAD / hour
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Added 19 mins ago
Executive Assistant & Office Manager
Sunny Side Investments Inc.
Toronto, ON
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A newly-formed private family office in Toronto is seeking a highly organized, discreet Executive Assistant and Office Manager to support the principals across business and personal…
Added 19 mins ago
Accounting Manager
Mintink®
Concord, ON
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…continuous improvement across all business functions, including finance and accounting. Team members are encouraged to bring forward ideas that enhance operational efficiency and support…
Added 19 mins ago
Senior Accountant
Quantum Management Services Ltd.
Toronto, ON · North York, ON
$70,000 to $82,000 CAD / year
Full-time
Our client, a well-established not-for-profit organization, is seeking a Senior Accountant to join their Finance team. This hands-on role will be responsible for supporting the…
Added 19 mins ago
Technical Project Manager
Themesoft Inc.
Toronto, ON
Contract
Position: Technical Project Manager with Banking experience
Added 19 mins ago
Business Development Partner
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…insurance and wealth products. You’ll report to the District Manager (DM) and collaborate with the district and regional team and help generate business results for the overall…
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Assistant Sales Trainee Manager
Sherwin-Williams
Courtenay, BC
The Sherwin-Williams Assistant Manager Trainee Program is an accelerated, entry-level position designed to prepare current employees for a Store Management role in 18-24 months. With…
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Manager, Supply Chain
Howmet Aerospace
Laval, QC
Full-time
Reporting to the Plant Manager, the Supply Chain Manager is responsible for the overall management and performance of the supply chain function at RTI Claro. The position oversees the…
Added 19 mins ago
Manager, Finance and Administration
University of Toronto
Toronto, ON
Under the general direction of the Director, the Manager, Finance and Administration is responsible for the management of complex financial and administration functions required to meet the…
Added 19 mins ago
Dealer Services Representative - Temporary Full-Time (12 months)
Co-operators
Mississauga, ON
Full-time
You have completed post-secondary education in Business Administration, Finance, Commerce, Advanced Investment or a related discipline.
Added 34 mins ago
Financial Service Representative - LendDirect Office 1695
LendDirect
Toronto, ON
Full-time
“In 2015 I joined the company as an Assistant Manager. One year later I was promoted to Branch Manager where I focused on building relationships and developing others in my store to help…
Added 34 mins ago
SAP Success Plan Manager – Specialist
SAP IT Business Systeme
Calgary, AB
$99,900 to $217,300 CAD / year
Full-time
…their best by uniting business-critical operations spanning finance, procurement, HR, supply chain, and customer…
Added 34 mins ago
Copy of SAP Success Plan Manager – Specialist
SAP IT Business Systeme
Vancouver, BC · Calgary, Alberta
$99,900 to $217,300 CAD / year
Full-time
…their best by uniting business-critical operations spanning finance, procurement, HR, supply chain, and customer…

RBC

Senior Manager Process Re-Engineering

Toronto, ON, Canada

Job type: Full-time
Apply by: Oct 31, 2026
Experience: 5+ years of experience in process engineering, business transformation, or operations management in a large enterprise or financial services environment
Posting language: English
Posted: Sep 29, 2026

Apply About employer

Applications open in a new tab.

Original job description

Job Description

What is the opportunity?

As the Senior Manager, Process Re-engineering, in Operations Process Engineering (OPE), you will report to the Director Operations Process Re-Engineering Practice & Optimization and play a pivotal role in RBC's Transformation & Enterprise Operations (TEO) team.

You will serve as a transformation leader and strategic orchestrator responsible for reimaging our operations processes at scale across Cash Services, Payments & Trade, and Finance Shared Services Operations centers. You will be accountable for leading large process re-engineering and AI-driven transformation initiatives from strategy through execution and sustained value realization, operating with strategic autonomy and minimal oversight. You will be accountable to drive measurable business outcomes on efficiency improvement, productivity gains, risk reduction, and digitization while building a solid practice in Process engineering, AI adoption, and continuous improvement.

What will you do?

Conduct deep, comprehensive current state process analysis across Cash Services, Payments & Trade, and Finance Shared Services operations to identify inefficiencies, operational gaps, and optimization opportunities.
Lead the identification and prioritization of re-engineering, automation, and AI transformation opportunities aligned to TEO/OPE strategic priorities and business outcomes and validate findings with key stakeholders.
Build rigorous business cases for AI/automation pilots and full-scale deployments with clear ROI projections, risk assessment, and sensitivity analysis.
Design innovative lean future state processes leveraging identified AI, automation, and re-engineering opportunities. Conduct iterative, collaborative redesign workshops with process owners, Ops Center SMEs, IT partners, Data teams, Risk/Compliance, Change Management, and Project Management.
Conduct feasibility analysis in partnership with IT/Enterprise Architecture teams to validate that proposed future state designs are technically achievable, data-ready, and operationally executable; assess integration points with enterprise systems, technology platforms, and data infrastructure.
Lead large-scale, cross-functional transformation programs from strategy through design and enable sustained value realization and project delivery.
Ensure large transformation initiatives are delivered within planned timelines and maintain focus on business outcomes and measurable results.
Establish and maintain enterprise-level process re-engineering capabilities, standards, and repeatable frameworks for large transformation delivery aligned with industry best practices.
Champion continuous improvement and innovation culture; foster experimentation mindset with emerging technologies and transformation methodologies.
Lead agile squads and cross-functional teams using collaborative, iterative delivery approaches that maximize team productivity and stakeholder engagement.
Build and maintain strong strategic relationships with cross-functional teams, Operations Centers, and Senior leadership.
Communicate complex transformation strategies, AI opportunities, current state findings, feasibility considerations, and outcomes to senior stakeholders with clarity and conviction.

What you need to succeed?

Must-Have:

5+ years of experience in process engineering, business transformation, or operations management in a large enterprise or financial services environment
Deep expertise in process design, value stream analysis, Lean/continuous improvement methodologies, and process optimization
Demonstrated experience leading large-scale transformation programs from strategy through execution and value realization
Strong understanding of AI, RPA, automation technologies, and their application to business process transformation
Proven ability to develop rigorous business cases with financial modeling, ROI analysis, and risk assessment
Excellent analytical, problem-solving, and critical thinking skills with ability to work with complex operational data
Demonstrated ability to lead cross-functional teams, influence senior stakeholders, and drive business improvements without formal authority; proven track record of leading with influence in matrix environments
Strong communication skills (written and oral) with ability to communicate complex concepts to diverse audiences
Proficiency with data analysis tools, process mapping software (e.g., Lucidchart), Excel, PowerPoint, and enterprise collaboration platforms
Proven results orientation with a demonstrated track record of driving measurable business outcomes and accountability for delivering enterprise impact
Experience working on large IT projects and managing complex technology integration; ability to partner effectively with IT/Enterprise Architecture teams on transformation delivery

Nice-to-Have:

Advanced Degree in Industrial Engineering, Business, Innovation or related field
Advanced Knowledge of financial services processes and banking operations
Experience in banking operations, transaction processing
Experience with emerging technologies (GenAI, AI Agents, workflow automation) and digital transformation
Experience leading agile squads or cross-functional teams using iterative delivery methodologies

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

Leaders committed to your growth through coaching and meaningful opportunities.
Visible impact on enterprise-critical and regulatory initiatives.
Dynamic, collaborative, high-performing team culture.
Challenging work with the chance to innovate and build lasting solutions.
A purpose-driven environment focused on helping clients and communities thrive.

Job Skills

Agile Delivery, Artificial Intelligence Strategy, Business Case Development, Business Process Transformation, Client Counseling, Commercial Acumen, Critical Thinking, Customer Relationship Management (CRM), Decision Making, Executive Communications, Leading by Influence, Long Term Planning, Organizational Change Management, Process Design, Process Optimization, Re Engineering, Results-Oriented, Solutions Development, Stakeholder Engagement, Storytelling, Technology Partnerships

Additional Job Details

Address:

180 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-09-29

Application Deadline:

2026-10-31

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

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More about this job

Responsibilities

The Senior Manager will lead large-scale process re-engineering and AI-driven transformation initiatives across operations centers to drive efficiency and productivity. They are responsible for designing future-state processes, building business cases, and managing cross-functional teams to ensure successful project delivery.

Requirements

Candidates must have at least 5 years of experience in process engineering, business transformation, or operations management within a large enterprise. Proficiency in Lean methodologies, AI/automation technologies, and strong analytical and leadership skills are essential for this role.

Skills

Process engineering
Business transformation
Operations management
Value stream analysis
Lean methodologies
Continuous improvement
Artificial intelligence
RPA
Automation
Financial modeling
ROI analysis
Risk assessment
Data analysis
Stakeholder management
Agile methodology
Strategic planning

Benefits

Coaching
Professional development opportunities
Inclusive workplace
Collaborative team culture

Visa sponsorship

Not detected in the job text

Keywords

Process Re-engineering
Operations Process Engineering
Transformation
AI-driven transformation
Cash Services
Payments & Trade
Finance Shared Services
Lean
Automation
Lucidchart
Excel
PowerPoint
GenAI
AI Agents
Workflow automation
Agile
Business transformation
Value stream analysis
Financial services
Banking operations
Enterprise architecture
Change management
Project management
Data analysis
Strategic autonomy
Operational efficiency
Risk reduction
Digitization
Continuous improvement
Matrix environment

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