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Added 7 mins ago
Senior Technology Specialist, Quality
Equitable
Waterloo, ON
…deliver reliable, compliant, and client‑focused experiences. As a senior contributor, you will help shape quality standards, mentor others, and evolve practices that enable continuous…
Added 36 mins ago
Director Consulting Services, Banking
CGI
Toronto, ON
Full-time
CGI is seeking a senior leader within the Banking sector who is recognized as a trusted Systems Integration and Consulting expert. This role is suited for someone who brings strong industry…
Added 36 mins ago
Senior Identity & Access Management Engineer
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Brampton, ON
Full-time
Senior IAM Engineer - Non-Human & AI Agent Identity
Added 36 mins ago
Senior Full Stack Engineer : Toronto, ON : Hybrid : FTE
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Toronto, ON
Full-time
We are seeking a Senior Full Stack Engineer with strong hands-on experience in Java, Spring Boot, REST APIs, microservices, unit testing, and software engineering best practices. The ideal…
Added 36 mins ago
Senior Embedded Firmware Engineer
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Ruby on Rails Developer
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Added 1 hour ago
Business Development Team Lead
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…FinCrime Operating System, powered by agentic AI and intelligent automation, helps financial institutions move faster, act smarter, and stay safer across 120+…
Added 2 hours ago
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Toronto, ON
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…FinCrime Operating System, powered by agentic AI and intelligent automation, helps financial institutions move faster, act smarter, and stay safer across 120+…
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Added 2 hours ago
Senior Advisor, Digital Assets
National Bank of Canada
Montreal, QC
Full-time
A career as a Senior Advisor within the Strategy, Data and Performance team at National Bank means acting as a key contributor to the development and evolution of Digital Assets…
Added 6 hours ago
Senior Mechanical Building Systems Engineer / Technical Lead
I8IS - Infiniti Software Solutions
Montreal, QC
Full-time
Collaborate with project directors and the automation and electrical teams.
Added 6 hours ago
Senior Electrical Estimator – Commercial Construction
I8IS - Infiniti Software Solutions
Montreal, QC · Greater Montreal Metropolitan Area
Full-time
…in Canada. Established for over 80 years, we specialize in automation, HVAC service, and energy management for commercial, institutional, and industrial buildings. We are a subsidiary of a…
Added 6 hours ago
Senior Actuarial Advisor, Group Insurance
iA Financial Group (Industrial Alliance)
Montreal, QC
Full-time
As a Senior Actuarial Advisor, Group Insurance, you will play a key role in advancing the sector’s actuarial practice to ensure it remains among the most sophisticated in the industry,…
Added 8 hours ago
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
Full-time
Translate complex data into clear, actionable recommendations for senior leadership
Added 8 hours ago
Designer, Development (Electrical)
Husky Technologies
Bolton, ON
Full-time
The Senior Designer, Development (Electrical) will be a key contributor to these product development teams, responsible for designing and delivering robust, safe and reliable electrical…
Added 8 hours ago
Senior Network Designer
Rogers Communications
Brampton, ON
We are looking for a highly experienced Senior Network Designer ,Wireless Network and Cloud Engineering professional who is passionate about designing and evolving next-generation…
Added 9 hours ago
Sr Manager, Legal Operations
Upwork
Toronto, ON
Experience using AI and automation tools to improve efficiency; experience with evaluating and implementing AI tools is a plus
Added 10 hours ago
Senior E&I Engineers/Technologists
InnoTech Engineering Inc.
Calgary, AB
Full-time
We are currently recruiting Senior Electrical and Instrumentation Engineers/Technologists to join the growing team based in our Calgary and Edmonton, AB offices.
Added 10 hours ago
Director of Lodging
Red Mountain Resort
Rossland, BC
$75,000 to $85,000 CAD / year
Added 10 hours ago
Technical Director - Principal Groundwater Modeler
WSP in Canada
Montreal, QC
Full-time
…Modelling, you will be a recognized global modelling expert and senior technical leader within WSP's hydrogeology and water resources practice. You will provide strategic and technical…
Added 10 hours ago
Technical Director - Principal Groundwater Modeler
WSP in Canada
Montreal, QC
Full-time
…Modelling, you will be a recognized global modelling expert and senior technical leader within WSP's hydrogeology and water resources practice. You will provide strategic and technical…
Added 10 hours ago
Systems Testing/QA Specialist – Senior - RQ11509
S M Software Solutions Inc
Toronto, ON
Internship
We are seeking an experienced Systems Testing/QA Specialist – Senior to support the Ministry of Public and Business Service Delivery and Procurement in an enterprise-level IT environment.…
Added 10 hours ago
RQ11431 - Specialized IT Consultant – Senior
S M Software Solutions Inc
Toronto, ON
Internship
We are seeking a Senior Specialized IT Consultant with extensive hands-on experience in Microsoft Dynamics 365 CRM, Model-Driven Apps (MDA), Power Pages Portal development, Power Automate,…
Added 10 hours ago
Systems Testing/QA Specialist – Senior - RQ11510
S M Software Solutions Inc
Toronto, ON
Internship
We are seeking an experienced Systems Testing/QA Specialist – Senior to support the Ministry of Public and Business Service Delivery and Procurement on a large-scale enterprise IT…
Added 10 hours ago
Technical Director - Principal Groundwater Modeler
WSP in Canada
Toronto, ON
Full-time
…Modelling, you will be a recognized global modelling expert and senior technical leader within WSP's hydrogeology and water resources practice. You will provide strategic and technical…

RBC

Senior Manager Process Re-Engineering

Toronto, ON, Canada

Job type: Full-time
Apply by: Oct 31, 2026
Experience: 5+ years of experience in process engineering, business transformation, or operations management in a large enterprise or financial services environment
Posting language: English
Posted: Sep 29, 2026

Apply About employer

Applications open in a new tab.

Original job description

Job Description

What is the opportunity?

As the Senior Manager, Process Re-engineering, in Operations Process Engineering (OPE), you will report to the Director Operations Process Re-Engineering Practice & Optimization and play a pivotal role in RBC's Transformation & Enterprise Operations (TEO) team.

You will serve as a transformation leader and strategic orchestrator responsible for reimaging our operations processes at scale across Cash Services, Payments & Trade, and Finance Shared Services Operations centers. You will be accountable for leading large process re-engineering and AI-driven transformation initiatives from strategy through execution and sustained value realization, operating with strategic autonomy and minimal oversight. You will be accountable to drive measurable business outcomes on efficiency improvement, productivity gains, risk reduction, and digitization while building a solid practice in Process engineering, AI adoption, and continuous improvement.

What will you do?

Conduct deep, comprehensive current state process analysis across Cash Services, Payments & Trade, and Finance Shared Services operations to identify inefficiencies, operational gaps, and optimization opportunities.
Lead the identification and prioritization of re-engineering, automation, and AI transformation opportunities aligned to TEO/OPE strategic priorities and business outcomes and validate findings with key stakeholders.
Build rigorous business cases for AI/automation pilots and full-scale deployments with clear ROI projections, risk assessment, and sensitivity analysis.
Design innovative lean future state processes leveraging identified AI, automation, and re-engineering opportunities. Conduct iterative, collaborative redesign workshops with process owners, Ops Center SMEs, IT partners, Data teams, Risk/Compliance, Change Management, and Project Management.
Conduct feasibility analysis in partnership with IT/Enterprise Architecture teams to validate that proposed future state designs are technically achievable, data-ready, and operationally executable; assess integration points with enterprise systems, technology platforms, and data infrastructure.
Lead large-scale, cross-functional transformation programs from strategy through design and enable sustained value realization and project delivery.
Ensure large transformation initiatives are delivered within planned timelines and maintain focus on business outcomes and measurable results.
Establish and maintain enterprise-level process re-engineering capabilities, standards, and repeatable frameworks for large transformation delivery aligned with industry best practices.
Champion continuous improvement and innovation culture; foster experimentation mindset with emerging technologies and transformation methodologies.
Lead agile squads and cross-functional teams using collaborative, iterative delivery approaches that maximize team productivity and stakeholder engagement.
Build and maintain strong strategic relationships with cross-functional teams, Operations Centers, and Senior leadership.
Communicate complex transformation strategies, AI opportunities, current state findings, feasibility considerations, and outcomes to senior stakeholders with clarity and conviction.

What you need to succeed?

Must-Have:

5+ years of experience in process engineering, business transformation, or operations management in a large enterprise or financial services environment
Deep expertise in process design, value stream analysis, Lean/continuous improvement methodologies, and process optimization
Demonstrated experience leading large-scale transformation programs from strategy through execution and value realization
Strong understanding of AI, RPA, automation technologies, and their application to business process transformation
Proven ability to develop rigorous business cases with financial modeling, ROI analysis, and risk assessment
Excellent analytical, problem-solving, and critical thinking skills with ability to work with complex operational data
Demonstrated ability to lead cross-functional teams, influence senior stakeholders, and drive business improvements without formal authority; proven track record of leading with influence in matrix environments
Strong communication skills (written and oral) with ability to communicate complex concepts to diverse audiences
Proficiency with data analysis tools, process mapping software (e.g., Lucidchart), Excel, PowerPoint, and enterprise collaboration platforms
Proven results orientation with a demonstrated track record of driving measurable business outcomes and accountability for delivering enterprise impact
Experience working on large IT projects and managing complex technology integration; ability to partner effectively with IT/Enterprise Architecture teams on transformation delivery

Nice-to-Have:

Advanced Degree in Industrial Engineering, Business, Innovation or related field
Advanced Knowledge of financial services processes and banking operations
Experience in banking operations, transaction processing
Experience with emerging technologies (GenAI, AI Agents, workflow automation) and digital transformation
Experience leading agile squads or cross-functional teams using iterative delivery methodologies

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

Leaders committed to your growth through coaching and meaningful opportunities.
Visible impact on enterprise-critical and regulatory initiatives.
Dynamic, collaborative, high-performing team culture.
Challenging work with the chance to innovate and build lasting solutions.
A purpose-driven environment focused on helping clients and communities thrive.

Job Skills

Agile Delivery, Artificial Intelligence Strategy, Business Case Development, Business Process Transformation, Client Counseling, Commercial Acumen, Critical Thinking, Customer Relationship Management (CRM), Decision Making, Executive Communications, Leading by Influence, Long Term Planning, Organizational Change Management, Process Design, Process Optimization, Re Engineering, Results-Oriented, Solutions Development, Stakeholder Engagement, Storytelling, Technology Partnerships

Additional Job Details

Address:

180 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-09-29

Application Deadline:

2026-10-31

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

Apply About employer

More about this job

Responsibilities

The Senior Manager will lead large-scale process re-engineering and AI-driven transformation initiatives across operations centers to drive efficiency and productivity. They are responsible for designing future-state processes, building business cases, and managing cross-functional teams to ensure successful project delivery.

Requirements

Candidates must have at least 5 years of experience in process engineering, business transformation, or operations management within a large enterprise. Proficiency in Lean methodologies, AI/automation technologies, and strong analytical and leadership skills are essential for this role.

Skills

Process engineering
Business transformation
Operations management
Value stream analysis
Lean methodologies
Continuous improvement
Artificial intelligence
RPA
Automation
Financial modeling
ROI analysis
Risk assessment
Data analysis
Stakeholder management
Agile methodology
Strategic planning

Benefits

Coaching
Professional development opportunities
Inclusive workplace
Collaborative team culture

Visa sponsorship

Not detected in the job text

Keywords

Process Re-engineering
Operations Process Engineering
Transformation
AI-driven transformation
Cash Services
Payments & Trade
Finance Shared Services
Lean
Automation
Lucidchart
Excel
PowerPoint
GenAI
AI Agents
Workflow automation
Agile
Business transformation
Value stream analysis
Financial services
Banking operations
Enterprise architecture
Change management
Project management
Data analysis
Strategic autonomy
Operational efficiency
Risk reduction
Digitization
Continuous improvement
Matrix environment

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