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Added 14 mins ago
MM
Technical Salesperson
Mosur Machine Company Ltd.
Mississauga, ON
- Full-time
Hunt for new opportunities, expand our footprint, and make Mosur Machine the go-to partner in the industry.
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Technical Lead
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Ottawa, ON
Partner with infrastructure, cloud, database, network, security, and vendor teams to resolve cross-platform issues and deliver end-to-end solutions.
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- Part-time
…refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer…
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Mississauga, ON
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Drive client engagement, build long‑term relationships, and identify new opportunities.
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Director of Project Services
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Financial Planning Analyst
Robert Half
Vancouver, BC
- $100,000 to $130,000 CAD / year
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Category Manager, Non-Produce
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Transportation Highway and Bridge Inspector
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Markham, ON
- $47,000 to $55,000 CAD / year
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Senior Legal Advisor
National Bank of Canada
Montreal, QC
- Full-time
…you to have a tangible impact on the Bank’s operations and client experience through your legal expertise, business acumen, and experience navigating evolving regulatory…
Added 7 hours ago
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Client Development Coordinator
EStaffSearch
Toronto, ON
- $62,000 to $75,000 CAD / year
- Full-time
Reporting to the Director, Client Development and working closely with the Client Development Specialists, the Client Development Coordinator will work with key internal stakeholders,…
Added 7 hours ago
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AI Lead Solutions Architect
Workana
Remote, Canada
- Contract
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Our client is a premier global financial institution committed to driving innovation and technical excellence across its core banking and digital services. They are looking for an…
Added 7 hours ago
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AI Lead Solutions Architect
Workana
Remote, Canada
- Contract
- Remote
Our client is a premier global financial institution committed to driving innovation and technical excellence across its core banking and digital services. They are looking for an…
Added 7 hours ago
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AI Lead Solutions Architect
Workana
Remote, Canada
- Contract
- Remote
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RBC

Senior Payment Escalation Officer

Vancouver, BC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Oct 14, 2026
Posting language: English
Posted: Oct 1, 2026

Original job description

Job Description

What is the opportunity?

This position is accountable to ensure the timely, accurate fulfillment and escalation of all day-to-day activities related to high-risk wire payments that stop in exception queues for processing. The Senior Payment Escalation Officer will have accountability that payment processing conduct is adhered to on behalf of RBC. Additional responsibilities include completing high-risk processes associated to same day/future value cancellations/amendments request. Key deliverables such as meeting industry deadlines, ensuring SLA’s are adhered to, maximizing operational effectiveness and efficiencies through capacity management and implementing continuous process improvements to meet operational efficiencies.

**Working hours between 8:30am to 5pm PST, post daylight savings in November working hours between 9:30am to 6pm PST until mid March

What you will do?

Responsible for providing a high level of service in a Payment Processing Center for customer payments.
Provide highly effective day-to-day support for escalations on all electronic Payments Processing.
Accountable and responsible to deliver in accordance with established department benchmarks while adhering to all relevant procedures and guidelines relating to the escalation of Same Day/Future Value cancellation and amendment, Wire payment processing, SWIFT, LYNX, Payments Canda, Payments Exceptions items.
Accountable and Responsible for End of Day (EOD), including Holiday Processes. Time Sensitive processes for EOD include closure of payment system and EOD activities are completed by the specified SLA’s.
Accountable and responsible to ensure that Payments in Exception queues are completed meeting cut off times. Time sensitive payments that need to meet key cut off times intra day/end of day are completed with no missed SLA’s.
Adhere to the overall business KPI requirements.
Ensures minimal unnecessary Payment Exception transactions are escalated and adherence to internal quality assurance.
Responsible for processing all items in payment exception queue
Responsible for monitoring Payment Exception emails boxes have been actioned in a timely manner.
Actively identify process improvement initiatives, implementing solutions, while maximizing productivity and resources.
Track all unnecessary items sent to Payment Exception queues and perform root cause analysis and provide the manual tracking on a weekly basis to respective Managers to be used as coaching for continuing learning or product knowledge session.
Document Procedures

What do you need to succeed?

Must Have

Knowledge of Payments with strong desire to learn
Strong commitment to teamwork and cooperation
Strong organizational and decision making skills with sense of urgency
Excellent communication skills both written and verbal
Technologically self-sufficient
Ability to work in a deadline driven environment with flexibility to work occasional overtime and public holidays

Nice to Have

Knowledge including SWIFT and LYNX

Analytical Thinking
Concern for Order & Quality
Customer Service/Service Partner Orientation

Job Skills

Active Learning, Adaptability, Customer Service, Decision Making, Detail-Oriented, Group Problem Solving, Operational Delivery, System Applications, Teamwork, Time Management

Additional Job Details

Address:

745 THURLOW ST:VANCOUVER

City:

Vancouver

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-09-16

Application Deadline:

2026-10-14

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

Apply About employer

More about this job

Responsibilities

The Senior Payment Escalation Officer is responsible for the timely and accurate fulfillment of high-risk wire payments and managing exception queues. They must ensure adherence to industry deadlines and service level agreements while implementing process improvements to maximize operational efficiency.

Requirements

Candidates must have strong knowledge of payment processing and the ability to work in a deadline-driven environment. Excellent communication, organizational, and decision-making skills are required, along with the flexibility to work occasional overtime and public holidays.

Skills

Payment processing
Wire payments
Escalation management
SWIFT
LYNX
Payments Canada
Exception handling
Capacity management
Process improvement
Root cause analysis
Teamwork
Decision making
Communication
Time management
Quality assurance
Analytical thinking

Visa sponsorship

Not detected in the job text

Keywords

Payment Processing
Wire Payments
Escalation
SWIFT
LYNX
Payments Canada
Exception Queues
SLA
Capacity Management
Process Improvement
Root Cause Analysis
Quality Assurance
KPI
End of Day
Banking
Operations
Financial Services
Customer Service
Analytical Thinking
Teamwork

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