Jobs in Canada

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Added 32 mins ago
HM
Family Practitioner/General Practitioner
Health Match BC
Nanaimo, BC
- Full-time
Added 32 mins ago
KA
assistant manager, restaurant
Korean Air
Vancouver, BC
- Full-time
Added 1 hour ago
JH
General Manager - Boutique Hotel
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- $120,000 to $130,000 CAD / year
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Senior Quanitity Surveyor - NECReg
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ON · Mississauga, Ontario
This position is 5 days per week with core hours of work between approximately 8:00am–5:00pm with 1 hour lunch or as agreed upon with your manager
Added 1 hour ago
SM
Storeperson
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Added 1 hour ago
H
Finance Business Partner
HealthCareersInSask.ca
SK · SK, Canada
- Full-time
…within the portfolio and across the organization to support operations. The BP will develop partnerships and work closely with system and community…
Added 1 hour ago
A
Business Intelligence Specialist
ABB
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- Full-time
Support marketing operations and business initiatives through Salesforce and Account Engagement (Pardot) activities, campaign reporting, event support, presentations, sales enablement…
Added 2 hours ago
UO
Lead Officer, Administrative Support
University of Ottawa
Ottawa, ON · STEM
- Full-time
Reporting to the Supervisor of Business Operations , the incumbent is responsible to oversee the day-to-day operations related to the administration of financial, human, physical and…
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BA
Associate, Investor Relations and FP&A
Brookfield Asset Management
Toronto, ON · Brookfield Place
- Full-time
…relationships across Brookfield’s investment professionals, finance, operations, and senior management teams, in addition to building a strong external network through interactions with…
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HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
Serve as the senior finance partner to service leadership, operations, commercial teams, and Customer Success leaders, providing insight and challenge on strategic priorities, business…
Added 2 hours ago
HT
Payroll Manager, Americas
Husky Technologies
Bolton, ON
- Full-time
Our Payroll Manager based in Bolton Ontario would be responsible for the Americas (US/Canada/Latam) payroll operations, ensuring accurate, timely, and compliant processing across the U.S.,…
Added 2 hours ago
NESGC Assistant
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Sudbury, ON
…Geriatric Centre (NESGC), while ensuring the day-to-day regional operations are managed, coordinated, and…
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Business & Financial Lead
Health Sciences North
ON · Sudbury, ON
A Chartered Professional Accountant (CPA) designation is required.
Added 2 hours ago
NESGC Assistant
Health Sciences North
Sudbury, ON
…Geriatric Centre (NESGC), while ensuring the day-to-day regional operations are managed, coordinated, and…
Added 2 hours ago
Manager, Third Party Oversight
Rogers Communications
Toronto, ON
…Vendor Oversight, the role is responsible for end to end systems operations and processing functions including the management and oversight of third party service providers to ensure…
Added 2 hours ago
Sr Mgr, Cred Risk Acquisition
Rogers Communications
Toronto, ON
Partner closely with Product, Marketing, Finance, Technology, Operations, Data teams to ensure acquisition initiatives achieve both growth and risk objectives.
Added 3 hours ago
MA
Senior Leader, Employee & Individual Benefits
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Mississauga, ON
- Full-time
…plan advisors, and key clients to drive growth, strengthen operations, and elevate the client and colleague experience. This role will also play a critical part in advancing transformation…
Added 3 hours ago
R|
Clinical Trial Financial Control Analyst, Oncology Portfolio
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
…Investigators, the Clinical Trial Billing Team and research operations to ensure financial integrity throughout the study…
Added 3 hours ago
R|
Accounts Receivable Analyst
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
We are looking for an Accounts Receivable Analyst to join our Finance team and support the organization’s end-to-end receivables operations.
Added 3 hours ago
MA
Operations and Financial Coordinator
Marsh Agency
Montreal, QC
- Full-time
All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week
Added 3 hours ago
B
Associate, Investor Relations and FP&A
Brookfield
Toronto, ON
- Full-time
…relationships across Brookfield’s investment professionals, finance, operations, and senior management teams, in addition to building a strong external network through interactions with…
Added 4 hours ago
TS
Assistant Store Manager
The Salvation Army in Canada
Calgary, AB
- Full-time
Support the Store manager/Corps Officer in ensuring all cash operations are carried out according to Salvation Army Policy and Procedures and nightly deposits are secure
Added 4 hours ago
G
Finance and Administration Officer
GoodWork.ca
Toronto, ON
- Full-time
Oceana Canada is seeking a Finance and Administration Officer for its Toronto-based operations team, reporting to the Director of Finance and Administration. You will support bookkeeping,…
Added 4 hours ago
PC
Independence Manager
Pwc Canada
Toronto, ON
- Full-time
Participate in and support business operations transformation initiatives by evaluating technology developments, contributing to global projects and priorities such as SDC and COE, and…
Added 4 hours ago
AG
Procurement Specialist
ATCO Group
Edmonton, AB
- Full-time
Collaborate with end users and sourcing and contract operations teams on pre-award contracting and vendor agreements based on stakeholder-provided scope and specifications

RBC

Senior Payment Escalation Officer

Vancouver, BC, Canada

Full-time

This date has passed. Check with the employer before applying.

Apply on rbc.wd3.myworkdayjobs.com About employer

Applications open in a new tab.

Job details

Job type: Full-time
Listed closing date: Oct 14, 2026
Posting language: English
Posted: Oct 1, 2026

Original job description

Job Description

What is the opportunity?

This position is accountable to ensure the timely, accurate fulfillment and escalation of all day-to-day activities related to high-risk wire payments that stop in exception queues for processing. The Senior Payment Escalation Officer will have accountability that payment processing conduct is adhered to on behalf of RBC. Additional responsibilities include completing high-risk processes associated to same day/future value cancellations/amendments request. Key deliverables such as meeting industry deadlines, ensuring SLA’s are adhered to, maximizing operational effectiveness and efficiencies through capacity management and implementing continuous process improvements to meet operational efficiencies.

**Working hours between 8:30am to 5pm PST, post daylight savings in November working hours between 9:30am to 6pm PST until mid March

What you will do?

Responsible for providing a high level of service in a Payment Processing Center for customer payments.
Provide highly effective day-to-day support for escalations on all electronic Payments Processing.
Accountable and responsible to deliver in accordance with established department benchmarks while adhering to all relevant procedures and guidelines relating to the escalation of Same Day/Future Value cancellation and amendment, Wire payment processing, SWIFT, LYNX, Payments Canda, Payments Exceptions items.
Accountable and Responsible for End of Day (EOD), including Holiday Processes. Time Sensitive processes for EOD include closure of payment system and EOD activities are completed by the specified SLA’s.
Accountable and responsible to ensure that Payments in Exception queues are completed meeting cut off times. Time sensitive payments that need to meet key cut off times intra day/end of day are completed with no missed SLA’s.
Adhere to the overall business KPI requirements.
Ensures minimal unnecessary Payment Exception transactions are escalated and adherence to internal quality assurance.
Responsible for processing all items in payment exception queue
Responsible for monitoring Payment Exception emails boxes have been actioned in a timely manner.
Actively identify process improvement initiatives, implementing solutions, while maximizing productivity and resources.
Track all unnecessary items sent to Payment Exception queues and perform root cause analysis and provide the manual tracking on a weekly basis to respective Managers to be used as coaching for continuing learning or product knowledge session.
Document Procedures

What do you need to succeed?

Must Have

Knowledge of Payments with strong desire to learn
Strong commitment to teamwork and cooperation
Strong organizational and decision making skills with sense of urgency
Excellent communication skills both written and verbal
Technologically self-sufficient
Ability to work in a deadline driven environment with flexibility to work occasional overtime and public holidays

Nice to Have

Knowledge including SWIFT and LYNX

Analytical Thinking
Concern for Order & Quality
Customer Service/Service Partner Orientation

Job Skills

Active Learning, Adaptability, Customer Service, Decision Making, Detail-Oriented, Group Problem Solving, Operational Delivery, System Applications, Teamwork, Time Management

Additional Job Details

Address:

745 THURLOW ST:VANCOUVER

City:

Vancouver

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-09-16

Application Deadline:

2026-10-14

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

Apply on rbc.wd3.myworkdayjobs.com About employer

More about this job

Responsibilities

The Senior Payment Escalation Officer is responsible for the timely and accurate fulfillment of high-risk wire payments and managing exception queues. They must ensure adherence to industry deadlines and service level agreements while implementing process improvements to maximize operational efficiency.

Requirements

Candidates must have strong knowledge of payment processing and the ability to work in a deadline-driven environment. Excellent communication, organizational, and decision-making skills are required, along with the flexibility to work occasional overtime and public holidays.

Skills

Payment processing
Wire payments
Escalation management
SWIFT
LYNX
Payments Canada
Exception handling
Capacity management
Process improvement
Root cause analysis
Teamwork
Decision making
Communication
Time management
Quality assurance
Analytical thinking

Visa sponsorship

Not detected in the job text

Keywords

Payment Processing
Wire Payments
Escalation
SWIFT
LYNX
Payments Canada
Exception Queues
SLA
Capacity Management
Process Improvement
Root Cause Analysis
Quality Assurance
KPI
End of Day
Banking
Operations
Financial Services
Customer Service
Analytical Thinking
Teamwork

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Work requirements

Jobs in Canada