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Added 26 mins ago
Customer Support Manager | Gestionnaire du soutien technique
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Full-time
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Division: Planning, Development and Legislative Services

RBC

Senior Project Manager

Toronto, ON, Canada

Job type: Full-time
Apply by: Sep 29, 2026
Experience: 5+ years of experience in in strategy, transformation, consulting, or financial services leadership
Posting language: English
Posted: Sep 28, 2026

Apply About employer

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Original job description

Job Description

What is the opportunity?

The Transformation teams within TEO enable horizontal collaboration and are critical in driving the strategic initiatives for both the operations teams and across T&O. Our mission is to harness the power of AI capabilities, data insights and process re-engineering to transform and empower businesses, drive innovation, optimize operations, and enhance decision-making. Success is enabling businesses in achieving superior business performance and the development of an industry leading AI-Enabled operations to help drive scalable and meaningful outcomes aligned to our strategy and move TEO towards its future state goals.

As a Senior Project Manager within the TEO Transformation Office, you will be responsible for managing the end-end execution of transformation projects across TEO. You will play a key role in supporting the projects portfolio across TEO and driving the culture and behaviors needed to succeed with a client centric approach. This role involves collaborating across cross functional teams and supporting functions. The role will work closely with the leadership and executive sponsors to ensure success of these strategic projects across the bank.

What will you do?

Track overall strategy and value delivery for transformation and Reimagine programs. Work with operations, enterprise and TEO leadership and advising, shaping, or structuring programs that drive bottom line impact.
Partner with senior leaders across Finance, Risk and Compliance, Procurement and other key stakeholders to implement streamlined and optimized processes to obtain required approvals for delivering AI, automation and digitization solutions.
Manage integrated schedule across delivery teams to ensure appropriate planning and smooth execution
Lead storytelling in executive leadership forums with presentations, status updates, business cases and communications to provide visibility and drive decision-making.
Appropriately escalate issues to the leadership to accelerate delivery
Work in a consultative manner with delivery groups, challenging teams where appropriate and supporting them in navigating enterprise processes and removing any potential roadblocks
Foster strong relationships with key stakeholders to support program execution

What do you need to succeed?

Must-have:

5+ years of experience in in strategy, transformation, consulting, or financial services leadership
Understanding automation, artificial intelligence, machine learning, and related technologies.
Highly proficient in project scheduling and risk-based planning, scope change management, budgeting and project costs management, relationship management, resource leveling, risk management, conflict resolution
Excellent communication skills and ability to effectively deliver an impactful story that resonates and engages key stakeholders at all levels; excellent data visualization skills
Excellent executive presence, with the ability to effectively communicate project / portfolio health and financial performance to senior leaders, surfacing risks/issues that require leadership attention / support to mitigate
Advanced skills in standard project management tools: MIS, Planview SaaS, MS Project, JIRA, Confluence, Excel and PowerPoint
Expertise in Agile delivery mechanics, including roadmap planning, milestone management, critical path tracking, product and sprint backlog governance, and release performance monitoring.
Demonstrated ability to lead large, high-visibility initiatives involving third-party vendors and major technology dependencies, while maintaining strong control over quality, timeline, and integration outcomes.
Strong command of SDLC, Agile ceremonies, risk and change management practices, and executive-level communication, with the ability to influence decisions and lead cross-functional stakeholders effectively.

Nice-to-have:

Project Management/Scrum Master certificate/training
Previous experience in delivering large AI and digitization programs/initiatives

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
A world-class training program in financial services
Flexible work/life balance options
Opportunities to do challenging work
Opportunities to take on progressively greater accountabilities

Job Skills

Adaptability, Analytical Decision Making, Budgeting, Business Oriented, Decision Making, Implementation Planning, Innovative Thinking, Long Term Planning, Performance Driven, Project Implementations, Resource Management, Results-Oriented, Self-Direction, Strategic Thinking, Team Management, Time Management, Waterfall Model

Additional Job Details

Address:

180 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-07-16

Application Deadline:

2026-09-29

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

Apply About employer

More about this job

Responsibilities

The Senior Project Manager will lead end-to-end execution of transformation projects, collaborating with cross-functional teams to drive AI-enabled operations and strategic business outcomes. They are responsible for managing integrated schedules, tracking value delivery, and facilitating executive-level communication to ensure project success.

Requirements

Candidates must have at least 5 years of experience in strategy, transformation, or financial services leadership with expertise in project management methodologies and technologies. Proficiency in tools like JIRA, MS Project, and Planview is required, along with strong executive presence and communication skills.

Skills

Project management
Strategic planning
Risk management
Agile delivery
Stakeholder management
Data visualization
Budgeting
Change management
Artificial intelligence
Automation
Machine learning
Financial services
Consulting
SDLC
Executive communication
Process re-engineering

Benefits

Comprehensive Total Rewards Program
Bonuses
Flexible benefits
Competitive compensation
Commissions
Stock
Flexible work/life balance options

Visa sponsorship

Not detected in the job text

Keywords

Transformation
AI
Automation
Machine Learning
Project Management
Agile
SDLC
Planview
JIRA
Confluence
Financial Services
Risk Management
Budgeting
Data Visualization
Strategy
Consulting
Stakeholder Management
Digitization
Process Re-engineering
Executive Presence
Waterfall Model
Resource Management
Change Management
Roadmap Planning
Backlog Governance

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