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Added 15 mins ago
CA
Project Controller - NexGen Rook I
Cementation Americas
La Loche, SK
- Full-time
Share your voice to improve one-of-a-kind operations
Added 15 mins ago
R|
Project Manager
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Contract
The Centre for Precision Psychiatry – Quebec (CPPQ) is seeking a project manager for our large-scale longitudinal mental health research project across three clinical research sites,…
Added 15 mins ago
S
Team Lead - Business Banking - West New Brunswick
Scotiabank
Fredericton, NB
- Full-time
…coaches their team to do the same. The Team Lead is a direct manager, player coach and the centre of SB expertise for their assigned territory and has shared accountabilities with Branch…
Added 15 mins ago
PC
HES Manager - Canada (East Region)
Parkland Corporation
Hamilton, ON
- Full-time
The HES Manager supports Health, Environment & Safety programs across Sunoco’s Canadian East Region operations. This role works closely with site leadership, unionized employees, and Joint…
Added 15 mins ago
S
Delivery Manager – Personalization and Marketing (7 months contract)
Sobeys
Toronto, ON
- Contract
Delivery Manager – Personalization and Marketing
Added 15 mins ago
LA
Social Media Manager, Quo Beauty - 12 Month Contract
Loblaw Agency
Toronto, ON
- Full-time
Do you have a passion for beauty, culture, and creating engaging social experiences? The Social Media Manager, QUO Beauty is a key member of the QUO Beauty team, responsible for bringing…
Added 15 mins ago
CA
Project Controls Lead - NexGen Rook I
Cementation Americas
La Loche, SK
- Full-time
…decision-readiness. Working under the direction of the Project Controls Manager, the Lead raises material issues and supports project leadership with clear analysis and…
Added 15 mins ago
QM
Senior Analyst, Capital Markets Operations
Quantum Management Services Ltd.
Toronto, ON
- $40 CAD / hour
- Contract
- Minimum 3 years of relevant experience in Capital Markets Operations, Middle Office, Trade Support or Settlements, preferably within a large financial institution, asset manager or…
Added 15 mins ago
CH
Director of Food & Beverage
Crescent Hotels & Resorts
Rossland, BC
- Full-time
This hands-on leadership role brings people, service and operations together to create memorable guest experiences, grow the business and build strong teams. The Director will help shape…
Added 15 mins ago
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Asst Mgr Housekeeping CN
Crescent Hotels & Resorts
Rossland, BC
- Full-time
We are looking for a dedicated and experienced Assistant Housekeeping Manager to join our team! Previous hotel housekeeping supervisory experience is required for this role. If you are a…
Added 15 mins ago
S
Manager Grocery - FreshCo Winkler
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Winkler, MB
- Full-time
The Grocery Manager is responsible for coaching, motivating, and developing department staff to foster customer loyalty, fulfil customer needs and actively contribute to an environment of…
Added 15 mins ago
CA
Construction Miner / Supervisor - Hope Bay
Cementation Americas
Yellowknife, NT
- Full-time
Support the Project Manager in cost‑related decision‑making and executive reporting.
Added 15 mins ago
C
Sales Associate
Claire's
Barrie, ON
- $17 USD / hour
- Part-time
Upon submitting your application, you can expect an update within 5 days. If the hiring manager wants to proceed with your application, the process will involve a face-to-face interview in…
Added 15 mins ago
LC
Beauty Manager, Hourly Full Time Day
Loblaw Companies Limited
Woodstock, ON
- Full-time
Prepares performance appraisals in association with Front Store Manager
Added 15 mins ago
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Wash Bay Technician
Huron Tractor Ltd
Walkerton, ON
- Full-time
We’re proud to serve a community of customers that spans agricultural operations, commercial enterprises and homeowners, with one of the largest inventories of machines and parts in Canada.
Added 15 mins ago
AC
Food Service Supervisor- Tim Hortons TRU
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Kamloops, BC
- Full-time
The Tim Hortons Supervisor is responsible for overseeing the daily operations of the Tim Hortons location at Thompson Rivers University, ensuring exceptional customer service, efficent cost…
Added 15 mins ago
TS
Part Time Store Associate View Royal - 32 hours
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Victoria, BC
- Part-time
The role provides service to customers, sorting incoming product and assists in the ongoing retail operations of The Salvation Army Thrift Store.
Added 15 mins ago
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Route Sales Representative 4 10 Hourly
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Montreal, QC
- $24.6 USD / hour
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…excellent customer service. This position reports to the District…
Added 15 mins ago
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Concierge
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Salmon Arm, BC
- $22.75 CAD / hour
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…including supporting the leadership team in managing day-to day operations, service planning and labour utilization. Assists with the coordination of various site services during site…
Added 15 mins ago
R-
Assistant Store Manager - Oshawa Centre
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Oshawa, ON
- Full-time
Reporting to the Store Manager, join a team where your leadership will truly make an impact! As an Assistant Store Manager, you’ll help drive daily operations while motivating your team,…
Added 15 mins ago
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Maintenance Technician - The Queen's Cue & Boars Head Pub
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Added 15 mins ago
1
Office Manager - Eastvale Dentistry
123Dentist
Markham, ON
- Full-time
The team at Eastvale Dentistry located in Markham, ON are looking for a passionate, hard-working Office Manager on a full-time basis.
Added 15 mins ago
S
Grocery - Manager Grocery
Sobeys
Ottawa, ON · Nepean, ON
- Full-time
The Grocery Manager is responsible for coaching, motivating, and developing department staff to foster customer loyalty, fulfil customer needs and actively contribute to an environment of…
Added 15 mins ago
T
Account Manager
TEKsystems
Ottawa, ON
- Full-time
Reporting to the Director of Business Operations, the Account Manager is responsible for all steps associated with sales process. This entails the following:
Added 15 mins ago
R
Oracle Exadata Cloud@Customer (ExaCC) Senior DBA Consultant
Raise
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- Full-time
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RBC

Service Specialist, Operations II

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Oct 31, 2026
Posting language: English
Posted: Oct 29, 2026

Original job description

Job Description

What is the opportunity?

As a Mandatory Corporate Actions Specialist under Canadian Wealth Management Operations, you will be responsible to perform daily oversight activities for complex, exception-based processes for all Canadian Wealth Management (CWM) and Capital Markets (CM) business lines. In addition, incumbent provides analysis, processing, and customer service support for manual, exception-based complex and/or highly specialized Operation’s processes. Incumbent will review, verify, and record data into technology systems supporting department processes ensuring adherence to all regulatory and firm policy requirements. In addition, incumbent will research, resolve, or secure requested information for other Operation’s areas, RBC Business Units, external customers or industry participants. Incumbent provides thought leadership and implementation support for department process changes, system enhancements, and new initiatives. Incumbent will address escalated questions independently seeking assistance from Team members or Manager as appropriate following established department procedure. Position contains increased elements of risk which are managed through operational reviews, system checks and adherence to procedures.

What will you do?

Execute daily department oversight activities for complex exception-based processes to validate system processes are executing as designed. Run and analyze reports as required to resolve exceptions ensuring adherence to all regulatory and firm policy requirements.
Provide accurate analysis and processing support for manual, exception-based, complex, and/or highly specialized processes within a specific Operation’s department. Accurately review, verify, and/or record data into technology supporting department processes.
Responsible for accurately gathering corporate event details from various external primary and secondary sources (depositories, custodians, etc.) to process payments in a timely manner
Liaise and provide strong customer service support for individuals requiring research and problem resolution, or securing information from other Operation’s departments, RBC Business Units, external customer, or industry participants.
Train and act as a resource for other Operation’s team members.
Perform other duties and responsibilities as assigned.

What do you need to succeed?

Must haves:

Experience to handle multiple priorities in a fast paced, high-risk operations, and deadline driven environment
Experience with Wealth Management Canadian Operations workflow and processing systems including ServiceLink, Broadridge Terminal Services
Strong interpersonal, verbal and written communication skills, with an ability to work effectively with all levels of staff and management
Strong problem identification, analytical and resolution skills required to support escalated issue resolution and/or oversight requirements associated with exception-based complex processes
Strong detail oriented and organized skills
Strong PC skills including proficiency with Excel, Word, PowerPoint

Nice-to-have:

Good understanding of functions of departments within Wealth Management Canada Operations (WMCO), as well as Wealth Management and Capital Markets lines of business
Good understanding and/or experience with corporate action events and processes
Ability to work independently and within a team environment
Good research and analytical skills

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact.
Work in a dynamic, collaborative, progressive, and high-performing team.

Job Skills

Communication, Critical Thinking, Customer Service, Interpersonal Relationship Management, Operational Delivery, Process Improvements, Time Management

Additional Job Details

Address:

180 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

WEALTH MANAGEMENT

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-10-13

Application Deadline:

2026-10-31

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.

Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

Apply About employer

More about this job

Responsibilities

The specialist will perform daily oversight of complex, exception-based processes for Canadian Wealth Management and Capital Markets business lines. They are responsible for analyzing reports, verifying data, and providing customer service support to resolve escalated issues.

Requirements

Candidates must have experience in high-risk operations and be proficient with Wealth Management workflow systems like ServiceLink and Broadridge. Strong analytical, communication, and organizational skills are essential for managing complex processes and regulatory requirements.

Skills

Wealth management operations
ServiceLink
Broadridge terminal services
Data analysis
Problem identification
Analytical skills
Communication
Interpersonal skills
Excel
Word
PowerPoint
Regulatory compliance
Risk management
Corporate actions
Customer service
Process improvement

Benefits

Bonuses
Flexible benefits
Competitive compensation
Commissions
Stock

Visa sponsorship

Not detected in the job text

Keywords

Wealth Management
Operations
Corporate Actions
ServiceLink
Broadridge Terminal Services
Regulatory Compliance
Risk Management
Data Analysis
Exception Processing
Capital Markets
Customer Service
Excel
Word
PowerPoint
Process Improvement
Financial Services
Reporting
Workflow Management
Analytical Skills
Problem Resolution

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