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Added 5 mins ago
Vendor Manager
Rogers Communications
Toronto, ON · Brampton, ON
Our Technology team wakes up every day with one goal in mind - connecting Canadians to the people and things that matter most. Together, we are proud to support 30 million Canadians each…
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- Full-time
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- Full-time
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Added 19 mins ago
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Operations Coordinator - Victoria, BC
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Assist in bid preparation, including gathering project information and supporting cost and scope development.
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Organize the flow of customer, project, application, competitor, and technology information into the appropriate company teams and divisions.
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Sales Account Manager
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Supervisor, Middle Office
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Added 51 mins ago
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RBGlobal

Customer Service Manager

North Battleford No. 437, SK, Canada
SK-16, North Battleford, SK, S9A 3W8, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 6, 2026

Original job description

The primary responsibility of the Customer Service Manager is to oversee auction administration processes and manage the human resources necessary for sale day operations. The Customer Service Manager is the primary source of contact for our customers, providing assistance and information before, during and after sale days. The Customer Service Manager is a vital link to all levels of the organization, acting as a conduit of information and ensures all auction administrative objectives are achieved.

Responsibilities

To maximize the sales and profitability by monitoring costs and shrink associated with auction administration and sale day staffing levels.
To create an environment which reflects the company philosophy of exceptional customer service by monitoring and managing service levels
Acting as a role model for all team members by always employing superior customer service and salesmanship skills, and ensuring the team does the same.
Hire, coach and train team on how to make appropriate decisions regarding customer service (i.e. refunds, invoicing inquiries, owner details and complaints).
Ensures team is knowledgeable and skilled with RBA computer systems, customer registration and payment requirements.
Responsible for processing of DMV transfer documents, CE certificates (Europe); Collection of appropriate Sales Tax or Exemption Certificates required by law; Reconciling (Balancing) sale, Collection of Accounts Receivables in a timely manner and banking duties and; Manage and coordinate the ordering of auction supplies.
Act as a liaison with all levels of the organization to ensure accurate reporting of information.
Build and maintain strong relationships with customers, financial institutions, local taxation offices, motor vehicle branches to obtain information or solve problems.
Maintenance and setup of relevant systems used to maintain auction information
Following up on all customer inquiries
Escalate problems or issues to senior management
Perform other duties as assigned.

Qualifications

2 Year previous Customer service experience in a related field
Minimum 1 year experience in a Supervisory role
Strong computer skills including the ability to learn new systems and to enter data quickly and accurately
DMV document processing experience an asset
Sales Tax collection, exemption and remittance experience
Demonstrated leadership and the ability to take initiative
Strong Problem solving, organizational and time management skills
Able to set priorities and work independently with minimal supervision
Positive attitude
Good communication skills - strong on diplomacy, a patient listener, strong written communication skills, proven conflict resolution skills
Team player, ability to relate to a diverse customer base and workforce, ability to put people at ease and the ability to easily network with others
Adaptable and willing to adjust to new ideas or change
High level of integrity and ethics
Ability to work in high pressure situations Ability to think on your feet
Strong attention to detail
A thorough understanding of Equipment specifics for data entry
Familiar with understanding contract specifics for data entry and maintaining information
Knowledgeable about local Department of Motor Vehicle (DMV) rules and regulations as they relate to the sale of Motor Vehicles

RB Global (NYSE: RBA)

RB Global (NYSE: RBA) (TSX: RBA) is a leading, omnichannel marketplace that provides value-added insights, services and transaction solutions for buyers and sellers of commercial assets and vehicles worldwide. Through its auction sites in 13 countries and digital platform, RB Global serves customers in more than 170 countries across a variety of asset classes, including automotive, commercial transportation, construction, government surplus, lifting and material handling, energy, mining and agriculture.

The company’s marketplace brands include Ritchie Bros., the world’s largest auctioneer of commercial assets and vehicles offering online bidding, and IAA, a leading global digital marketplace connecting vehicle buyers and sellers. RB Global’s portfolio of brands also includes Rouse Services, which provides a complete end-to-end asset management, data-driven intelligence and performance benchmarking system; SmartEquip, an innovative technology platform that supports customers’ management of the equipment lifecycle and integrates parts procurement with both OEMs and dealers; Xcira, a leader in live simulcast auction technologies; and Veritread, an online marketplace for heavy haul transport.

About the team - Yard Operations

We conduct hundreds of live auctions each year around the world. It takes a hardworking team of energetic people in a wide variety of full-time and part-time roles to conduct a successful multi-million dollar auction – from equipment inspectors, yard managers and operators to administrative staff and customer service representatives.

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More about this job

Responsibilities

The Customer Service Manager oversees auction administration processes and manages the human resources required for sale day operations. They act as the primary point of contact for customers, ensuring administrative objectives are met while maintaining high service standards.

Requirements

Candidates must have at least two years of customer service experience and a minimum of one year in a supervisory role. Strong computer skills, attention to detail, and knowledge of DMV regulations are required for this position.

Skills

Customer service
Supervisory skills
Data entry
Conflict resolution
Leadership
Problem solving
Time management
Organizational skills
Sales tax collection
DMV document processing
Computer literacy
Communication skills
Team training
Invoicing
Accounts receivable
Attention to detail

Visa sponsorship

Not detected in the job text

Keywords

Auction administration
Sale day operations
Customer service
Supervisory
DMV
Sales tax
Accounts receivable
Data entry
Invoicing
Conflict resolution
Leadership
Equipment specifics
Contract management
RBA computer systems
Logistics
Commercial assets
Inventory management
Staffing
Reporting
Banking duties

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